Sarova Whitesands Beach Resort & Spa
 Sarova Whitesands Beach Resort & Spa
Interior view Sarova Whitesands Beach Resort & Spa
Interior view Sarova Whitesands Beach Resort & Spa
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8.1
Excellent
/10
(18 reviews)See what guests said
See map
8.6
Excellent
Location rating score
Excellent location
Parking
FREE
Free Wi-Fi

Sarova Whitesands Beach Resort & Spa

Nyali/Malindi Highway, Bamburi Beach, Mombasa, Kenya, 00801 - See map
Exceptional facilities on premise
9.0 facilities on premise
Excellent service
8.2 rating for service
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

  • Air conditioning

  • Daily housekeeping

Property ranking|Compared to 1,288 Mombasa properties
See all rankings
Value for money score
8.0/10
Location score
8.6/10
Service score
8.2/10
Cleanliness score
8.0/10
Better than
99
%
of Mombasa properties
Better than
99
%
of Mombasa properties
Better than
99
%
of Mombasa properties
Better than
99
%
of Mombasa properties
Value for money8.0
Distance to city center18.0 Km
Location rating8.6

Rooms available at Sarova Whitesands Beach Resort & Spa

7.7
Very good
Room comfort & quality
Sea Front Home
Sea Front Home
...
  • Room size: 30 m²/323 ft²
  • Ocean view
  • 3 single beds and 1 queen b...
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Standard room half board
Standard room half board
...
  • Room size: 39 m²/420 ft²
  • Garden view
  • 3 single beds and 1 double ...
Enter dates to see prices
Studio Suite
Studio Suite
...
  • Room size: 79 m²/850 ft²
  • Bathtub
  • 1 double bed and 1 sofa bed
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Palm Room Half Board
Palm Room Half Board
...
  • Room size: 28 m²/301 ft²
  • Pool view
  • 2 single beds or 1 double b...
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Sea Front
Sea Front
...
  • Room size: 39 m²/420 ft²
  • Ocean view
  • 1 double bed or 2 single be...
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Pool Facing Room
Pool Facing Room
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 1 double bed or 2 single be...
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Standard Half Board
Standard Half Board
...
  • Room size: 26 m²/280 ft²
  • Garden view
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Standard
Standard
...
  • Smoking allowed
  • Shower and bathtub
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Room with Sea View
Room with Sea View
...
  • Balcony/terrace
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Suites
Suites
...
  • Balcony/terrace
Enter dates to see prices
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More about Sarova Whitesands Beach Resort & Spa

More about Sarova Whitesands Beach Resort & Spa

An overview

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What they offer

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Food and dining

Breakfast options

American
Asian
Continental
Halal
Italian
Vegetarian
Vegan
Full English/Irish
Gluten-free

Restaurants on site

The Pavillion
Cuisine:Asian, European, Indian
Menu:A-la-carte
Minazi Cafe
Cuisine:American, Asian, International
Menu:Buffet
Lido Seafood Grill
Cuisine:Seafood

Property's guest policies

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Some helpful facts

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Most recent reviews for Sarova Whitesands Beach Resort & Spa
Business traveler
Stayed 3 nights in September 2019
Standard room half board
Excellent8.8
ExcellentLovely hotel and spa located by the beach, unfortunately doesn’t have a good working WiFi connection. The best thing is the lush garden and wildlife so you can view monkeys and a variety of birds as you walk to breakfast. There is live music in the evening, but expect to wait double than usual time to get your food order as this place is relaxed and you won’t be getting anything in a hurry. Allow an hour for check out! Not a good place for business traveller but if you are there on a holiday and not in a rush, you will have a great time.
Anitafrom United KingdomReviewed September 20, 2019
Group
Stayed 2 nights in March 2019
Good6.0
After getting to the hotel for check in took one hour because the hotel didn’t change the date After finding out Agoda had the wrong date of arrival we were told we need to pay a extra fee for early date change I Andre Fields call the hotel five days before coming I was informed the information was add to our reservation and just come to check in they also then ask me to send a email to confirm the conversation when I got there nothing was ever done my guess and wanted one hour to check in aside from that the kept telling me it up to the third party agoda to make that decision which everything same about money from the agoda group then we were told we had meals included BLD we went to eat the next day and my group and myself where told we must pay for lunch then to make it even worst I was told we only had 3 people on the room package when in fact it was one couple in one room and a single lady in on and then myself in one room after calling the hotel and agoda about this mixed up I was still charge for a married couple to stay together the worst experience ever your CON ARTIST
ANDREfrom United StatesReviewed March 22, 2019
Solo traveler
Stayed 2 nights in June 2014
Excellent8.7
RelaxingA good relaxing weekend getaway.
Kathrynfrom AustraliaReviewed June 16, 2014
Business traveler
Stayed 2 nights in May 2014
Excellent8.3
Excellent device with a big smileVery nice, lots of choice in food via buffet, beach is a few yards from the dinning room, music & entertainment every night…..
Anilfrom United KingdomReviewed June 05, 2014
Solo traveler
Stayed 12 nights in April 2014
Excellent8.0
Great as a coastal safari baseI didn't get a refurbished room and my friends did - there is a huge difference so make sure to ask. The beach isn't great as it is very tidal and is swarmed with 'beach boys' hassling you. However the hotel set up our safari and it was phenomenal - as a coastal safari base the place is perfect. It's a 2-3 hour drive from the parks but if you're doing a 3-4 day safari that's fine. As far as standard of hotel, it's not 5 star by any means but it's trying to be, and this or Serena is the best you'll do on the Mombasa north strip. Due to the lack of tourists recently the value was insane. The Kenyan people are incredibly friendly, and almost all speak English. The staff weren't always brilliantly competent, but were always eager to help and lovely people.
Conorfrom IrelandReviewed May 08, 2014

Reviews of Sarova Whitesands Beach Resort & Spa from real guests

Overall rating
8.0
Excellent
From 1298 reviews
Provided by verified guests of
Agoda Reviews (18)Booking.com Reviews (210)
Rating via Agoda8.1
/
10
Excellent
Cleanliness8.0
Facilities9.0
Location8.6
Room comfort and quality7.7
Service8.2
Value for money8.0
High score for Mombasa
Rating
9+ Exceptional (1)
8-9 Excellent (6)
7-8 Very Good (3)
6-7 Good (2)
<6 Below Expectation (2)
Time of the year
Mar - May (3)
Jun - Aug (7)
Sep - Nov (3)
Dec - Feb (1)
All guests (18)
All room types
Showing 14 verified guest comments
8.8
Excellent
Anita from United Kingdom
Business traveler
Standard room half board
Stayed 3 nights in September 2019

Excellent”

Lovely hotel and spa located by the beach, unfortunately doesn’t have a good working WiFi connection. The best thing is the lush garden and wildlife so you can view monkeys and a variety of birds as you walk to breakfast. There is live music in the evening, but expect to wait double than usual time to get your food order as this place is relaxed and you won’t be getting anything in a hurry. Allow an hour for check out! Not a good place for business traveller but if you are there on a holiday and not in a rush, you will have a great time.

Reviewed September 20, 2019
6.0
ANDRE from United States
Group
Stayed 2 nights in March 2019

After getting to the hotel for check in took one hour because the hotel didn’t change the date ”

After finding out Agoda had the wrong date of arrival we were told we need to pay a extra fee for early date change I Andre Fields call the hotel five days before coming I was informed the information was add to our reservation and just come to check in they also then ask me to send a email to confirm the conversation when I got there nothing was ever done my guess and wanted one hour to check in aside from that the kept telling me it up to the third party agoda to make that decision which everything same about money from the agoda group then we were told we had meals included BLD we went to eat the next day and my group and myself where told we must pay for lunch then to make it even worst I was told we only had 3 people on the room package when in fact it was one couple in one room and a single lady in on and then myself in one room after calling the hotel and agoda about this mixed up I was still charge for a married couple to stay together the worst experience ever your CON ARTIST

Reviewed March 22, 2019
8.7
Excellent
Kathryn from Australia
Solo traveler
Stayed 2 nights in June 2014

Relaxing”

Good ocean view rooms, clean rooms and grounds, friendly staff

A good relaxing weekend getaway.

Reviewed June 16, 2014
8.3
Excellent
Anil from United Kingdom
Business traveler
Stayed 2 nights in May 2014

Excellent device with a big smile”

beach,service,& smiles

Very nice, lots of choice in food via buffet, beach is a few yards from the dinning room, music & entertainment every night…..

Reviewed June 05, 2014
8.0
Excellent
Conor from Ireland
Solo traveler
Stayed 12 nights in April 2014

Great as a coastal safari base”

Gorgeous pools, good AC, lovely staff

I didn't get a refurbished room and my friends did - there is a huge difference so make sure to ask. The beach isn't great as it is very tidal and is swarmed with 'beach boys' hassling you. However the hotel set up our safari and it was phenomenal - as a coastal safari base the place is perfect. It's a 2-3 hour drive from the parks but if you're doing a 3-4 day safari that's fine. As far as standard of hotel, it's not 5 star by any means but it's trying to be, and this or Serena is the best you'll do on the Mombasa north strip. Due to the lack of tourists recently the value was insane. The Kenyan people are incredibly friendly, and almost all speak English. The staff weren't always brilliantly competent, but were always eager to help and lovely people.

Reviewed May 08, 2014
7.7
Very good
Nick from United Kingdom
Business traveler
Stayed 1 night in December 2013

Comfortable, friendly and well located”

Beach, Staff and convenience.

Right on the beach wonderful Indian Ocean. Great for swimming and waterspouts. Restaurant good, staff friendly. Well located to Mombassa Town and the Airport.

Reviewed December 11, 2013
8.7
Excellent
Rachel from Kenya
Business traveler
Palm Room Half Board
Stayed 3 nights in November 2013

Loved My Stay”

Sports and water activities, nnext to road, white beaches

We loved our stay there. We had originally planned to just attend a conference but decided to extend our stay coz of the cozy setting. No regrets choosing whitesands or better yet Agoda, to do the booking for us. Highly recommended

Reviewed November 21, 2013
6.0
Marie-Pier from Canada
Couple
Standard room half board
Stayed 3 nights in October 2013

Started realllyyyy bad but finished smoothly”

Staff. Shisha. Renovated rooms

We were so disappointed with this hotel right from the beginning. First meal: cockroach in the brownies on the buffet table. Room: terrible. Without knowing, we booked the standard room which hadnt been renovated. Bathroom disgusting. The drain was clogued and sending back hairs which did not belonged to us. Had to stop the water running while showering to prevent flood. The general cleanliness of the room was really poor too. The bed was rock hard. And after a safari and long trip from Masai Mara, I was hoping to get a bit of luxury and comfort but I was wrong! I was sooo out of it that I got up in the middle of the nite to make amendments to my flight to come back home earlier. We complained and requested to be moved to a superior room so that we could at least spend a good night before leaving in the morning (and therefore cancelling the rest of our stay). We were then moved to a newly renovated room. Day and night compared to the previous one. Guys be aware that if you choose to stay in this resort to not book a standard room as these blocks have not been renovated yet. The superior rooms are very comfortable. The management did everything to convince us to stay as planned which we did. We however refused to eat from the buffet which was part of our half board plan so we ordered every single meal à la carte. So our whole experienced cost us more than expected. Although the management have allowed us to stay in the new room for the price of the standard and they offered us a nice meal in their seafood restaurant where the quality was a lot better than at the buffet restaurant. We were also given our last breakfast for free and received a bottle of wine. On top of that, I think we pretty much met with every single management staff member who came to apologize a trillion times and followed up on the rest of our stay. Thank God for these guys as they really changed our initial perception of the hotel and made the rest of our stay a lot more enjoyable.

Reviewed October 20, 2013
9.3
Exceptional
roger from United Kingdom
Family with teens
Standard room half board
Stayed 2 nights in July 2013

Very good value for money. Great food and great st”

Food, Staff and the beach location

Very enjoyable stay. Exceeded expectations. Okay the room was a bit dated but they are renovating them at the moment so I cant complain. Otherwise, the staff are very attentive and friendly and the food is exceptional.

Reviewed July 23, 2013
7.3
Very good
fei from China
Business traveler
Standard room half board
Stayed 1 night in July 2013

Enjoy ”

Swiming pool, Beach, Sun bath.

Whitesands is a nice hotel, very relax. we stay there about one week. But we lost some money in the room, I lost $300 my friend lost $200, we found out later when we left.

Reviewed July 15, 2013
6.3
Good
Georgeta from Canada
Business traveler
Palm Room Half Board
Stayed 1 night in June 2013

one night at Sarova Whitesands”

location, room views

I was there on a business trip, quite noise hotel for the purpose of my trip, however it could be a good choice for vacation

Reviewed July 09, 2013
6.7
Good
Mary from Kenya
Couple
Sea Front Home
Stayed 2 nights in June 2013

NIce hotel but bad weather”

Breakfast, Garden, Beach

In June, the weather is not nice in Mombasa. So we had to spend a lot of time in the room. There could be a larger variety of TV channels. However, the hotel was full of pupils who obviously had gotten a good deal for the low season. But the hotel was not prepared to be almost fully booked as it was understaffed. Especially in the restaurant the service was really slow. And the food was not that good as expected. Maybe because they think that the youth is not so choosy with food? Otherwise, I assume that during normal season, the service and quality is better for such a higher priced hotel.

Reviewed July 03, 2013
8.7
Excellent
Philippe from Cote D'ivoire
Business traveler
Standard room half board
Stayed 3 nights in June 2013

safe/wonderfull”

food/beach/room

Nice and lovely

Reviewed June 11, 2013
8.7
Excellent
Philippe from Cote D'ivoire
Business traveler
Standard room half board
Stayed 3 nights in June 2013

I spent a wonderful/lovely time.”

white sand beach/food

Wonderfull

Reviewed June 11, 2013
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