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Very good
From 3285 reviewsSee what guests said
7.1
/
10

Reviews of Shahzan Inn Fraser's Hill Reviews from real guests

Provided by verified guests of Agoda
Agoda Reviews (3285)Booking.com Reviews (548)
7.1
/
10
Very good
Cleanliness6.3
Facilities6.2
Location8.4
Room comfort and quality6.6
Service7.3
Value for money7.0
Rating
9+ Exceptional (151)
8-9 Excellent (186)
7-8 Very Good (543)
6-7 Good (368)
<6 Below Expectation (581)
Time of the year
Mar - May (358)
Jun - Aug (423)
Sep - Nov (418)
Dec - Feb (630)
All guests (3285)
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Showing 1829 verified guest comments
10.0
Exceptional
Jawaid from Malaysia
Family with young children
Golf View
Stayed 1 night in December 2020

Very Good”

This hotel location and price and breakfast is very good.

Reviewed December 31, 2020
8.8
Excellent
Nor from Malaysia
Family with young children
Golf View
Stayed 1 night in December 2020

Excellent”

Room is quite large but a bit dusty. The breakfast if nice, but can improved by at least add on a cereal, kokocrunch would be good to add in.. The staff is friendly, location is strategic, at the center of attraction

Reviewed December 30, 2020
8.4
Excellent
Muhammad from Malaysia
Family with young children
Garden View
Stayed 1 night in December 2020

Need little refurbishment”

Location of the hotel is very strategic but this hotel need major refurbishment.

Reviewed December 30, 2020
10.0
Exceptional
MUNIRATUL from Malaysia
Family with young children
Garden View
Stayed 1 night in December 2020

Great location”

Walking distance to the Clock Tower, Souvenir Shop, Garden, Café, Kedai serbaneka, hawker stall and Maybank ATM. Ample parking space. Staff are very helpful and friendly too.

Reviewed December 29, 2020
5.2
vasuthevan from Malaysia
Family with teens
Garden View
Stayed 1 night in December 2020

Above average”

Only one plug point, unpleasant smell when you enter the rooms, toilet flush not working properly, dirty walls, old pillows-not comfortable to sleep & bedsheets looks worn out

Reviewed December 29, 2020
6.8
Good
Vincent from Malaysia
Couple
Garden View
Stayed 1 night in December 2020

It’s time to enjoy ”

A good place to relax with your loved ones. The air is fresh. Very convenient Prices is reasonable too

Reviewed December 25, 2020
6.4
Good
SUGUMARAN from Malaysia
Family with young children
Garden View
Stayed 1 night in December 2020

Good”

Not clean and maintenance very poor

Reviewed December 25, 2020
2.4
Thruchelvam from Malaysia
Couple
Garden View
Stayed 1 night in December 2020

The room is run down ”

They need a major renovation.

Reviewed December 23, 2020
4.8
Maimoona from Malaysia
Family with young children
Garden View
Stayed 1 night in December 2020

Acceptable”

We booked two twin rooms. Rooms were so smelly and stinky. Water tap for hot water was out of order. Sink drain was blocked . Rooms were dusty n dirty. Will never come to this hotel again.

Reviewed December 22, 2020
5.2
Norazmawati from Malaysia
Couple
Golf View
Stayed 1 night in December 2020

Breakfast”

Variety and good

Reviewed December 21, 2020
2.0
Norhamizan from Malaysia
Couple
Golf View
Stayed 1 night in December 2020

Clean and relex”

Will come again..

Reviewed December 21, 2020
8.4
Excellent
Chan from Malaysia
Family with teens
Garden View
Stayed 2 nights in December 2020

Clean despite Aged w Friendly Staff”

Clean despite Aged w Friendly Staff. Tasty food n friendly chef too.

Reviewed December 18, 2020
8.8
Excellent
Siti from Malaysia
Family with teens
Garden View
Stayed 1 night in December 2020

Excellent”

1 nite stay, effordable price!! With breakfast.Eazy parking. To improve Wifi available in lobby only. Bed in room 336 need to repair. Carpet smelly.

Reviewed December 16, 2020
6.8
Good
Ong from Malaysia
Family with teens
Golf View
Stayed 1 night in December 2020

Hotel shanzan inn”

Room bad smell because it has not been used for a long time (MCO). Toilet very bad, flush not working. Bath no hot water supply. Environment around hotel is good. Personel friendly.

Reviewed December 16, 2020
8.8
Excellent
Mohamed from Malaysia
Couple
Garden View
Stayed 2 nights in December 2020

Frasers Hill Paradise”

Quiet, environmentally friendly. A great place to relax and enjoy the cool walk.

Reviewed December 16, 2020
8.0
Excellent
Foo from Malaysia
Family with teens
Golf View
Stayed 1 night in December 2020

Nice Location”

Affortable Hotel , Great Location... Staff were Friendly, Our rooms were upgraded from standard room to Family Room... Breakfast buffet was decent, cleanliness can be improved.

Reviewed December 16, 2020
7.6
Very good
WING from Malaysia
Family with young children
Golf View
Stayed 2 nights in December 2020

Best location and value”

Only choice for me.

Reviewed December 15, 2020
10.0
Exceptional
Faqeeh from Malaysia
Family with young children
Garden View
Stayed 1 night in December 2020

Not Bad”

Hotel staffs are very friendly especially the hotel chef👨🏼‍🍳

Reviewed December 15, 2020
10.0
Exceptional
Amalina from Malaysia
Family with young children
Stayed 3 nights in December 2020

Exceptional”

Great stays

Reviewed December 15, 2020
8.0
Excellent
LATIFAH from Malaysia
Family with young children
Golf View
Stayed 2 nights in December 2020

Nice place”

Pros Room is big Breakfast provided Walking distance to town and park Free wifi at lobby Cons No double bed for family Non smoking room but still can smell ppl smoking from room beside.

Reviewed December 15, 2020
7.6
Very good
Bani from Malaysia
Family with teens
Garden View
Stayed 2 nights in September 2020

family outing in refreshing environment”

the hotel is clean and the options available at hotel restaurant are tasty and delicious.

Reviewed December 15, 2020
8.8
Excellent
Melissa from Malaysia
Family with young children
Golf View
Stayed 1 night in December 2020

Excellent”

Staffs are friendly, place is convenient, it has many shops nearby and also ATM machine. However need some frequent maintenance as there are leaking during rain time and also toilet flush not working well.

Reviewed December 15, 2020
10.0
Exceptional
nasir from Malaysia
Couple
Golf View
Stayed 1 night in December 2020

Location.”

Good location...room carpet need to change..

Reviewed December 14, 2020
6.0
Nurul-Shazalina from Malaysia
Family with young children
Garden View
Stayed 1 night in December 2020

Musty smell from carpets and blankets”

Very old hotel. Carpets and furniture need to be changed. We complained and staff gave us a different room, still with musty smell but lesser than the first room. No fans so some times it can be hot. No phone in the room either. Location wise very convenient though. Quite an easy distance to nearby attractions.

Reviewed December 14, 2020
10.0
Exceptional
MOHD from Malaysia
Solo traveler
Golf View
Stayed 1 night in August 2019

Exceptional”

Nice place to stay.

Reviewed December 12, 2020
10.0
Exceptional
Nurnajmul from Malaysia
Family with young children
Garden View
Stayed 2 nights in November 2020

very near to clock tower”

price is affordable. near to the clock tower, paddock n park. room is big, complete with water heater.

Reviewed November 23, 2020
7.2
Very good
Hong from Malaysia
Family with young children
Golf View
Stayed 1 night in November 2020

Very good”

Very friendly and polite staff, can feel their hospitality and being welcome to stay over there. Room are just okay and clean, but the fixtures are run down and aging. No wifi, TV channel choices just okay. Limited choices on breakfast.

Reviewed November 17, 2020
8.0
Excellent
Jekria from Malaysia
Couple
Golf View
Stayed 1 night in August 2020

Congratualation...”

Nice hotel, keep up a good work

Reviewed November 14, 2020
5.2
Faris from Malaysia
Family with young children
Garden View
Stayed 1 night in September 2020

Dissapointed”

Totally disapointed with current condition of the hotel. dirty and old. only the lobby looks ok. Despite the staff was kind, friendly and helpful is the only positive i can say from the review. At par breakfast. Parking on the weekend is nearly full. Btw i was hoping that the hotel would upgrade the room. That room was same since i was a kid, now i have 2 years old baby, the room remain same nothing new/nothing change. Looking forward to see you soon if you have an upgrade/refurbish.

Reviewed November 10, 2020
2.0
BEE from Malaysia
Couple
Garden View
Stayed 1 night in October 2020

Run down hotel”

Smelly carpet,run down furniture and all in-room facilities.

Reviewed November 04, 2020
9.2
Exceptional
Fadzilah from Malaysia
Couple
Garden View
Stayed 1 night in October 2020

Nice”

Nice hotel!!

Reviewed November 03, 2020
2.0
BEE from Malaysia
Couple
Garden View
Stayed 1 night in October 2020

Smelly carpet,run down hotel.Whole room need refurbished especially the musty carpet and the toilet”

Feel itchy with the bed linen.... can't sleep whole night.Another issue is Agoda mentioned garden view room (26 m²)actually is same with the smaller size twin room(19 m²). Make ppl confuse.

Reviewed October 31, 2020
3.6
Cham from Malaysia
Couple
Golf View
Stayed 2 nights in August 2020

So dirty and smelly ”

Bathroom was so dirty with lots of stains. Room smelly. Waited for 1 hour 30 minutes for standing fan. Staffs is so friendly

Reviewed October 13, 2020
8.0
Excellent
Dr from Malaysia
Couple
Garden View
Stayed 1 night in October 2020

Clean , good location , friendly and helpful staff”

The room we booked via agoda was not to our standard so we asked the reception for another room and immediately we were given a better room on a higher floor with a view of the golf course. Food in the hotel was good and served hot. Frazer hill is a small place and location of this hotel was good so at nite we walked to the centre to enjoy the cool weather and met some wonderful people. Really enjoyed the breakfast too Worth the visit

Reviewed October 12, 2020
5.6
Khairunisak from Malaysia
Couple
Golf View
Stayed 1 night in October 2020

Above average”

Pro: Location close to clock tower and park. Breakfast in the garden is nice in cold weather. Cons: Need to refurbish.. Everything very old and run down; old carpet, furnitures, bathroom.. Not suitable for solo traveller..

Reviewed October 11, 2020
8.8
Excellent
Hashima from Malaysia
Couple
Garden View
Stayed 1 night in October 2020

Accommodation ”

All accommodation was great. May b to give wifi access and swimming pool😊

Reviewed October 11, 2020
8.0
Excellent
Shazween from Malaysia
Family with teens
Golf View
Stayed 1 night in October 2020

Good Short Get-Away Trip from Outside World”

There are very limited internet access here. Not many people if you come on weekdays. I choose Shahzan because they provide breakfast, as here there are very limited choices of restaurant especially during weekdays. I choose Golf View room and can see the clock tower from my room. Such a nice view along with the sound of the birds chipping

Reviewed October 07, 2020
5.2
Wong from Malaysia
Couple
Garden View
Stayed 1 night in October 2020

cleanliness”

Smelly room and can hear the voice from neighbour room

Reviewed October 04, 2020
2.4
mohd from Malaysia
Couple
Golf View
Stayed 1 night in October 2020

Run down ”

Old facilities and unmatch with costly price

Reviewed October 03, 2020
4.8
Khairul from Malaysia
Couple
Golf View
Stayed 1 night in October 2020

Old hotel”

The scent inside the room is the worst..too smelly my wife couldnt even sleep at night..first time i experienced this kind of situation ..i bet they dont even clean up the room..only staff manners are good here..

Reviewed October 03, 2020
2.0
Oo from Malaysia
Couple
Golf View
Stayed 1 night in September 2020

Horrible Night”

Door hook broken. Shower head water run slow. Heater water not stable almost get burn by hot water. Only 1 plug socket and difficult to charge handphone. Design too old. No fan & too hot/ stuffy in the afternoon. Overall bad experience. People there also rude like racist / double standard. Road also not safe to drive car although drive slow because the cyclist activities overthere too wild & kurang ajar like samseng jalanan.

Reviewed September 28, 2020
8.8
Excellent
sureeyaphon from Malaysia
Group
Garden View
Stayed 1 night in September 2020

Good location”

Everything is fine to me despite of the water pump malfunction. But everything is okay . The breakfast is good. The room comes with balcony . Will come again next

Reviewed September 27, 2020
8.0
Excellent
Nawawi from Malaysia
Couple
Garden View
Stayed 1 night in September 2020

Very good”

Poor of breakfast, suppose buffet style

Reviewed September 25, 2020
7.6
Very good
Lee from Malaysia
Family with teens
Stayed 1 night in September 2020

Good hotel with reasonable price”

Very clean and nice interior, the food are nice too. Can also enjoy the good view while having breakfast..Will come back again in the future

Reviewed September 18, 2020
9.6
Exceptional
hasniza from Malaysia
Family with young children
Garden View
Stayed 1 night in October 2019

Exceptional”

Nice and pleasant place to stay with family. For those who love the nature and calm atmosphere, this is the right place.

Reviewed September 18, 2020
6.0
hanisah from Malaysia
Couple
Garden View
Stayed 1 night in September 2020

Old Building”

This is old building and no air conditioner. Even with minimal facilities this place is good for eye seeing. Many activities you can try here with affordable price. Unfortunately , management can’t arrange for queen bed cause i only get double bed.

Reviewed September 17, 2020
9.2
Exceptional
Soo from Malaysia
Group
Garden View
Stayed 1 night in September 2020

Location is nice, breakfast is nice ”

The hotel located just nearby the clock tower. With walking distance, Alan’s water, edible garden, the glass house , even Hemmant trail is reachable by walking. The room provide towels, tea and coffee packets, mineral water. Our water heater switch is inside the room so we don’t have hot water problem. Parking space is enough. The breakfast buffets is nice especially the nasi lemak taste really good, not too spicy. Me and my dad really like their nasi lemak. The breakfast provided was porridge, fried noodle, nasi lemak, toast, hard boiled egg for you to choose. Coffee, tea, orange juice and also guava juice. Pros: the price is reasonable and quite cheap Location Cons: no hair dryer

Reviewed September 17, 2020
2.0
elizabeth from Malaysia
Family with young children
Golf View
Stayed 1 night in July 2020

ROOMS SO DIRTY”

Unpleasant smell on the rooms, look so untidy and the corridor hallway is so dark

Reviewed September 17, 2020
5.2
Leong from Malaysia
Family with teens
Garden View
Stayed 2 nights in September 2020

Above average”

The rooms were rather dirty and run down....the furniture were broken and the extra bed not fit to be used for sleeping as it was so uncomfortable that my daughter could not sleep through out the night! The bed sheets/pillow cases were stained and dirty! The Manager of the hotel was unfriendly ! Not guests friendly at all!! Going around with a sour face and not even a good morning greeting to the guests at the hotel!! This Manager's PR is questionable! I have taken a number of photos to remind me of the broken down place!

Reviewed September 16, 2020
4.4
Abd from Malaysia
Family with young children
Golf View
Stayed 1 night in September 2020

Smelled old room”

I have to open all the windows and doors for 1 hour to get rid of the old room smells. Everything in the room is old except the LED TV. The duvet really needs cleaning. The pillow cases shredded. Bathroom countertop needs scrub. The room is totally a budget hotel room even though you are paying for a 4 star hotel rate in the city. Very disappointed.

Reviewed September 15, 2020
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