Shangri-La Hotel At The Shard
Superior Shard Room Shangri-La Hotel At The Shard
Lobby Shangri-La Hotel At The Shard
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9.2
Exceptional
/10
(236 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location - 90 meters from city center
Parking
Available
  • Cave Cru Classe330 m
  • Cockfighter of Bermondsey440 m
  • White Cube440 m
  • Borough Tube Station450 m
  • New Caledonian Market460 m
  • Bermondsey Market480 m
  • Fashion & Textile Museum480 m
  • Guys And St Thomas480 m
  • Guys And St Thomas Hospital480 m
  • Eames Fine Art490 m
  • Free Wi-Fi

    Shangri-La Hotel At The Shard

    31 St Thomas Street, London, Waterloo and Southwark, London, United Kingdom, SE19QU - See map
    Exceptional reputation
    Recommended by 100% of guests
    Exceptional comfort
    9.7 room quality and comfort
    • 450 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Property ranking|Compared to 25,447 London properties
    See all rankings
    Value for money score
    8.3/10
    Location score
    9.4/10
    Service score
    9.4/10
    Cleanliness score
    9.6/10
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Value for money8.3
    Distance to city center10.2 km
    Location rating9.4
    Nearest airportLondon City Airport (LCY)
    Distance to airport9.5 km

    Rooms available at Shangri-La Hotel At The Shard

    9.7
    Exceptional
    Room comfort & quality
    Iconic Shard Suite
    Iconic Shard Suite
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier City View King Room
    Premier City View King Room
    ...
    • Room size: 48 m²/517 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe City View Room
    Deluxe City View Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Premier City View Twin Room
    Premier City View Twin Room
    ...
    • Room size: 48 m²/517 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Iconic City View
    Iconic City View
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Shard Suite
    Premier Shard Suite
    ...
    • Room size: 65 m²/700 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Superior Shard Room
    Superior Shard Room
    ...
    • Room size: 31 m²/334 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Premier Room
    Premier Room
    ...
    • Room size: 47 m²/506 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    DELUXE DOUBLE TWIN WITH VIEW
    DELUXE DOUBLE TWIN WITH VIEW
    ...
      Enter dates to see prices
      Room CAPACITY 7
      Room CAPACITY 7
      ...
        Enter dates to see prices
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        More about Shangri-La Hotel At The Shard

        More about Shangri-La Hotel At The Shard

        An overview

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        What they offer

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What to eat nearby

        British cuisine
        British cuisine
        The Leather Exchange
        410 m British, European
        Cafe Riva
        430 m British, Cafe, Fast food
        Tea Pod Tea House
        460 m British, Cafe
        European cuisine
        European cuisine
        Casse-Croute
        460 m European, French
        Antico Restaurant & Bar
        480 m European, Gluten Free, Italian
        Vivat Bacchus London Bridge
        780 m European, Wine Bar
        Asian cuisine
        Asian cuisine
        Simply Indian
        280 m Asian, Halal, Indian
        Hing Loong Chinese Restaurant
        490 m Asian, Chinese
        Hutong
        630 m Asian, Chinese

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Shangri-La Hotel At The Shard from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (236)Booking.com Reviews (2438)
        9.2
        /
        10
        Exceptional
        Cleanliness9.6
        Facilities9.5
        Location9.4
        Room comfort and quality9.7
        Service9.4
        Value for money8.3
        All languages
        All guests (236)
        All room types

        Show reviews that mention 

        Showing 158 verified guest comments
        12345
        8.8
        Excellent
        Sandra from Germany
        Couple
        Iconic City View
        Stayed 1 night in May 2019

        Wonderful stay”

        We had a great stay at ShangriLa. The hotel stuff is so so friendly. We had an Ionic room with an amazing view. The room was really big, comfortable and very clean. However when you book the afternoon tea 6 months in advance and when you have one of the most expensive hotel rooms, I expect to have a window seat during afternoon tea. We were seated in the back and only after some checking, we could take a table at the window. Also we had to wait 15 minutes in the morning for a table for breakfast.We asked for water until we were seated, this seemed to be a problem at first. Breakfast was not included in the £640 room/night and was very expensive. I had much better breakfasts in other hotels. Also our ordered newspaper wasn't there. Great hitel with an amazing view, but for such a price, I expect perfect service.

        Reviewed May 10, 2019
        9.2
        Exceptional
        Lee from Malaysia
        Family with teens
        Superior + Luxury Breakfast Flex - 1 bed requested
        Stayed 4 nights in November 2018

        Fantastic hotel”

        Definitely a great hotel with super convenient location, good view of tower bridge, spacious room and helpful staff. Tube and train station area just next door, surrounded by many good restaurant & 24 hours convenient stores.

        Reviewed December 02, 2018
        9.2
        Exceptional
        Colin from United Kingdom
        Couple
        Superior Shard Room
        Stayed 1 night in September 2017

        Fantastic Hotel, but expensive”

        The hotel here is fantastic, with awesome views from the rooms (and their bar on the 52nd floor). The rooms and amenities are all great too and the staff were brilliant, and looked after us throughout our stay. But it is expensive, and it's difficult to justify the extra cost for what you get compared to other London hotels. Look for good offers or splurge for a special occasion.

        Reviewed September 04, 2017
        9.6
        Exceptional
        Daniel from United Kingdom
        Couple
        Iconic City View
        Stayed 1 night in June 2016

        It has the wow factor”

        This hotel is exactly what you expect, first class in every way, and a price tag to match, but if you want to have a great experience staying in London then tough to beat this for the views, modernity, and service.

        Reviewed January 05, 2017
        8.4
        Excellent
        fadzillah from Singapore
        Couple
        Superior Shard Room
        Stayed 1 night in December 2016

        Same view, same experience”

        Beautiful views, second to none in London. Very pricey but totally worth it for a one-time experience. Not a good second visit for me, considering that I already had a bad first experience. Was invited to stay again with a free upgrade but my check-in was delayed for 2.5 hours until the winter daylight is over. Not too happy with how they communicate within the establishment. Same experience with the first visit, lack of communication between the departments within the hotel. Service level not comparable to other Shangri-La properties. At breakfast, staff we're not attentive. Most walk past avoiding eye-contact, despite you trying to get their attention. Tried getting the attention of the captain, same outcome. Only one staff, a young man from Australia, was helpful and he made my day. My bad experiences aside, this hotel has a very good and convenient location, excellent facilities, both in the room and in common areas. As mentioned earlier, it is worth the experience.

        Reviewed December 19, 2016
        10.0
        Exceptional
        Stephen from Malaysia
        Couple
        Deluxe City View Room
        Stayed 1 night in September 2016

        the best and coolest hotel in europe”

        they upgraded us when they found out we are on our last day of honeymoon which is super sweet!!!!! of them, the view is amazing, so the London eye can go to hell, it is like so much taller than the London eye, your bathtub you can chill and turn off all the lights and enjoy the flickering lights of London, see the sunrise, and cool swimming pool.the staff are so professional and so kind and friendly . breakfast is a mix of western (75%) and oriental (25%) cool. its romantic and although pricey but really its worth every bit of it, and I thought its pricey, but when I lived there wow, its worth it, great way to end your holiday, book your last stay there. right on top of the London bridge, damn near to the borough market, great great great!

        Reviewed October 04, 2016
        9.6
        Exceptional
        Leung from Hong Kong
        Solo traveler
        Superior Shard Room
        Stayed 1 night in December 2015

        Unforgettable stay, a must in London”

        Excellent scene from the hotel room, both the sunset and night scene were unforgettable. There were fruits and hot tea welcoming the guest. I could make coffee on my own with the coffee machine available in the room. The bed is large and comfortable. I have enjoyed my stay very much

        Reviewed April 19, 2016
        9.7
        Exceptional
        Mohamad from Malaysia
        Solo traveler
        Premier City View Twin Room
        Stayed 3 nights in March 2015

        Just Fantastic”

        City views, sky pool, excellent service

        Stayed 4D 3N, in the premier room... the view from my room is just incredible, facing Tower Bridge and River Thames. This is probably the best view from a hotel room that I ever stayed in London. Apart from that, the check in was quick and friendly, just what I needed after an 11 hr flight. I didn't manage to book at Ting as it was fully booked, but ordering in the room is very good. The sky pool on 52nd floor is a must place to experience in the hotel. The gym, located on the same floor, while small is just great due to the fantastic view. Will definitely come again to stay.

        Reviewed March 12, 2015
        10.0
        Exceptional
        Stephen from United Kingdom
        Family with teens
        Superior Shard Room
        Stayed 1 night in October 2018

        Simply fantastic!”

        I highly recommend this hotel. It is expensive and you could have 1 week away in a self-catered accommodation for the price of 1 night here but the experience will stay with you forever; it is worth it.

        Reviewed October 30, 2018
        9.6
        Exceptional
        malcolm from United Kingdom
        Couple
        Superior Shard Room
        Stayed 1 night in October 2018

        Wedding anniversaary”

        Excellent all round although the Ting restaurant was a little too pretentious for us. When we made a complaint about the length the main course had taken the waiter was very dismissive and said it takes that long to cook a medium rare duck ~ 50 minutes? He was not the slightest bit interested and more like "how you dare criticise the Ting staff". However, the room, bathroom and views are worth going for.

        Reviewed October 28, 2018
        10.0
        Exceptional
        lanlan from Singapore
        Business traveler
        Superior Shard Room
        Stayed 1 night in January 2019

        very nice service ”

        I lost my card and lost my hermes bag in hotel but the staff returned to me. It’s very touch and make me felling so warm

        Reviewed January 26, 2019
        9.2
        Exceptional
        Lee from Malaysia
        Solo traveler
        Superior Shard Room
        Stayed 4 nights in September 2018

        Super convenient location, great view, friendly staff ”

        Will definitely stay in this hotel again in my next visit to London

        Reviewed December 02, 2018
        8.8
        Excellent
        Dennis from United Kingdom
        Couple
        Premier Room
        Stayed 2 nights in June 2018

        Great Hotel, but bar prices can't be justified”

        Great room and facilities (and of course the view exceptional). Made use of the lovely swimming pool. Only criticism was the price for drinks in the bar, which at £10 for a small beer and £4 for a tonic can't, in my opinion, be justified, whatever the view!

        Reviewed June 25, 2018
        9.2
        Exceptional
        Mark from United Kingdom
        Couple
        Deluxe City View Room
        Stayed 2 nights in June 2018

        Amazing experience ”

        We visited the Shard , Shangri La Hotel for a 2 night break to watch the trooping the colour to celebrate our 50th ! All I can say from the moment we arrived to when we left it was an amazing experience, we stayed in a deluxe city view room overlooking London Bridge you could see St Paul, London Eye, Buckingham Palace, Tower of London and wonderful views of the city and Thames and a short stroll to the famous Borough Market for a spot of street food lunch ! Staff were excellent and very attentive, food in the TING restaurant was absolutely delicious, a dip in the skypool is a must ... I can’t fault the stay apart from not long enough 😀! Thanks to Shangari La for your excellent facilities and service , we will return one day for sure Mark and Julie from Nottingham

        Reviewed June 11, 2018
        9.6
        Exceptional
        hanif from United Kingdom
        Couple
        Superior Shard Room
        Stayed 1 night in April 2018

        Birthday celebration was amazing ”

        We booked for a Freind was absolutely amazing the hotel it self was so nice not forgetting the heated seats on the toilet, staff were amazing location is great, food in the the restaurant was nice, breakfast was included and was amazing would definitely go back

        Reviewed April 26, 2018
        10.0
        Exceptional
        Simon from United Kingdom
        Couple
        Superior Shard Room
        Stayed 1 night in April 2018

        A must stay”

        From the moment you arrive at the Shangri-La Hotel you are treated like royalty, while you check in you are given a glass of champagne. The reception staff are very friendly and professional. Check in time is 3 o'clock but we arrived at 11.30 am and our room was ready for us so we didn't have to wait around, which was fantastic! The room you can not fault at all it is perfect, big comfortable bed big tv, coffee machine, it has everything you would need for a nice stay. The bathroom was massive with a big double shower and a bath tub in the middle of the room facing the amazing view over London. We didn't eat at either restaurant as we had other plans but the menu looked amazing, we did go up to the 54th floor where there is a bar again with amazing views over the city. The bar has an extensive drinks and cocktail menu, the only slightly negative think i would say is that some of the cocktails are quite expensive. I personally didn't mind paying the prices as it was a special occasion.

        Reviewed April 04, 2018
        9.6
        Exceptional
        charley from United Kingdom
        Couple
        Superior Shard Room
        Stayed 1 night in November 2017

        Exceptional”

        This is the second time I had stayed here with my partner. I Booked this time for his birthday. which was a nice little treat! We didn't have the city view room but the view was still amazing! the bath tub was right next to the window which I spent an hour in looking at London. The breakfast was lovely also! it is expensive for one night but it's deffo. treat!

        Reviewed November 16, 2017
        10.0
        Exceptional
        Erran from United Kingdom
        Couple
        Premier City View King Room
        Stayed 1 night in November 2017

        Amazing!!!”

        This hotel is absolutely stunning. The staff are friendly and amazing and their attention to details is incredible. The service we received was flawless and felt like we mattered to them in every way. Nothing was too much trouble and their assistance made our experience memorable. I will definitely be staying here again at some point in the near future and to be honest i can't wait for when that day comes.

        Reviewed November 16, 2017
        8.8
        Excellent
        Carol from United Kingdom
        Couple
        Premier Room
        Stayed 1 night in October 2017

        Excellent”

        We booked this for our Son and his girlfriend - he proposed to her whilst they were staying with you, she said yes which is super - we normally stay in one of the older hotels in London but may well try our the Shard next time we are down in London

        Reviewed October 23, 2017
        4.8
        Pierre from Germany
        Family with young children
        Deluxe City View Room
        Stayed 1 night in August 2017

        Views is ok, value for money and food quality is not”

        Paid more than GBP 600 for a premium room per night which does not feel like good value for money. View from the room is very good but the maintenance of the room is not so good. Breakfast quality was rather poor! So considering the overall value, not satisfactory.

        Reviewed August 21, 2017
        12345
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        Shangri-La Hotel At The Shard
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        • Exceptional location
        • Tower Bridge
        • Borough Tube Station is within 0.45 km