Shangri-La Hotel
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Horizon Deluxe - Bed Shangri-La Hotel
Interior view Shangri-La Hotel
Interior view Shangri-La Hotel
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8.6
Excellent
/10
(621 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location - 2.1 kilometers from city center
Popular neighborhood
Parking
FREE
  • Desperados Bar150 m
  • Embassy of China260 m
  • Ciputra World Mall540 m
  • Ciputra World Surabaya630 m
  • Museum 45640 m
  • Golden City Mall980 m
  • Golden City Mal1.32 km
  • Yani Golf1.34 km
  • Brawijaya Golf1.54 km
  • Consulate of Belgium1.59 km
  • Free Wi-Fi

    Shangri-La Hotel

    Jl. Mayjend Sungkono 120, Surabaya Center, Surabaya, Indonesia, 60256 - See map
    "The lobby is grand and was aptly decorated with tasteful Christmas decor at the time, including a life size ginger bread house."
    Johnny - 01 January 2019
    Exceptional reputation
    Recommended by 96% of guests
    Exceptional facilities on premise
    9.0 facilities on premise
    • Airport transfer

    • Located in heart of Surabaya

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    Property ranking|Compared to 1,516 Surabaya properties
    See all rankings
    Room comfort score
    8.5/10
    Cleanliness score
    8.8/10
    Room size
    40 sqm.
    Service score
    8.8/10
    Better than
    99
    %
    of Surabaya properties
    Better than
    98
    %
    of Surabaya properties
    Bigger than
    98
    %
    of Surabaya properties
    Better than
    97
    %
    of Surabaya properties
    Value for money8.2
    Distance to city center5. Km
    Location rating8.4
    Nearest airportJuanda International Airport (SUB)
    Distance to airport12.8 km

    Rooms available at Shangri-La Hotel

    8.5
    Excellent
    Room comfort & quality
    Horizon Deluxe
    Horizon Deluxe
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 queen bed
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    Executive Suite
    Executive Suite
    ...
    • Room size: 180 m²/1938 ft²
    • Shower
    • 1 king bed
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    Executive King Bed
    Executive King Bed
    ...
    • Room size: 49 m²/527 ft²
    • City view
    • 1 king bed
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    Deluxe
    Deluxe
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Single Executive
    Single Executive
    ...
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      Single Deluxe
      Single Deluxe
      ...
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        Run of House
        Run of House
        ...
        • Shower
        Enter dates to see prices
        Executive Room
        Executive Room
        ...
        • Shower
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        Club Room
        Club Room
        ...
        • Shower
        Enter dates to see prices
        Horizon Club Deluxe 2 Twins
        Horizon Club Deluxe 2 Twins
        ...
          Enter dates to see prices

          What people love about Shangri-La Hotel

          • 10.0
            Exceptional
            Location

            "Strategic location, in the center of west Surabaya."

            EDWARD K.

            |

            07 January 2019

          • 9.2
            Exceptional
            Staff 

            "The staffs were friendly and service excellent!"

            lim

            |

            26 September 2016

          • 8.0
            Very good

            "Our stay at Shangri-La Hotel was pleasant."

            Sylvia

            |

            18 October 2017

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          More about Shangri-La Hotel

          More about Shangri-La Hotel

          10.0
          Exceptional

          "Newly renovated room, clean, modern and comfortable."

          EDWARD K.

          |

          07 January 2019

          An overview

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          What they offer

          10.0
          Exceptional
          Cleanliness

          "Nice staff and clean big rooms, i like my stay there"

          Ahmed

          |

          06 May 2017

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Food and dining

          Restaurants on site

          Jamoo Restaurant
          Cuisine:Indonesian, International
          Menu:A-la-carte
          Shang Palace
          Cuisine:Chinese
          Menu:Buffet
          Portofino
          Cuisine:Italian
          Menu:Buffet
          Desperados
          Cuisine:Mexican
          Menu:Buffet

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Announcements

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          Reviews of Shangri-La Hotel from real guests

          Overall rating
          8.6
          Excellent
          From 854 reviews
          Provided by verified guests of
          Agoda Reviews (621)Booking.com Reviews (233)
          Rating via Agoda8.6
          /
          10
          Cleanliness8.8
          Facilities9.0
          Location8.4
          Room comfort and quality8.5
          Service8.8
          Value for money8.2
          High score for Surabaya
          Rating
          9+ Exceptional (155)
          8-9 Excellent (97)
          7-8 Very Good (109)
          6-7 Good (39)
          <6 Below Expectation (27)
          Time of the year
          Mar - May (93)
          Jun - Aug (100)
          Sep - Nov (117)
          Dec - Feb (117)
          All guests (621)
          All room types
          All languages

          Show reviews that mention 

          Showing 427 verified guest comments
          12345
          9.2
          Exceptional
          Mohamed from Singapore
          Family with young children
          Deluxe
          Stayed 1 night in June 2019

          Everything is great except...”

          Went to stay for a night. Everything from staff to facilities were great except that the food “halal” status was unclear for us. So we decided not to order the room service and had to go out. Another thing is that the hotel is not within walking distance to any Mall especially if you have small children so have to GOJEK or Grab. Other than that we really enjoyed the hospitality and our stay.

          Reviewed June 16, 2019
          9.6
          Exceptional
          SER from Singapore
          Couple
          Deluxe
          Stayed 1 night in May 2019

          Great Stay! ”

          Hotel overall does not look very new to us but the newly renovated amazed us! Great and comfortable stay in Shangri-La! Room were nice and cozy. Best Wifi ever! Check in process was smooth and nice. Tight security at hotel entrance which we can understand and makes us safe staying there. Just a slight comment on the checking out. No one was there to assist us on our luggage while we are waiting for our Friend to pick us up even though we saw them talking and there were no other hotel guests. We had to do it ourselves and this should not be the case for a 5 star hotel. Overall was great and will stay again!

          Reviewed May 27, 2019
          10.0
          Exceptional
          Paul from Malaysia
          Couple
          Executive King Bed
          Stayed 1 night in May 2019

          Just the name is Class of its own”

          Service and room is fantastic and well designed give you a very good sleep Buffet breakfast got to improve on the taste but the traditional goodies serve by the staff is very tasty - should provide serving more local food like beef and others are out of taste

          Reviewed May 22, 2019
          10.0
          Exceptional
          Ronald from Taiwan
          Solo traveler
          Deluxe
          Stayed 2 nights in January 2019

          Excellent hospitality and amenities ”

          Like an oasis in the city center. Besides its facility, the hospitality and kindness from each of the staff was impressive. Ms. Clairne at the front reception, was so considerate, patient and professional to listen my requirements and provided the room exactly what in my mind. Also, besides Clairne, it’s seems all the rest of the staff also speak very good English.

          Reviewed January 28, 2019
          8.4
          Excellent
          Cain from Hong Kong
          Couple
          Deluxe
          Stayed 1 night in December 2018

          Start of our honeymoon”

          My wife and I stayed here for one night before we left for Bali. First impressions were not the great because as we entered we were stopped by security who felt the need to have the sniffer dogs sniff our bags for 'explosives/illicit substances'? But, as soon as we entered the hotel the stress from outside was lifted. All of the people I spoke to in the hotel were friendly and very helpful. Room Service was magnificent. I wish I could've spent longer here just to watch TV in the hotel room.

          Reviewed January 23, 2019
          10.0
          Exceptional
          EDWARD from Indonesia
          Family with young children
          Deluxe
          Stayed 2 nights in December 2018

          Probably the most value for money Shangri-La”

          Good price for a Shangri-la hotel. Newly renovated room, clean, modern and comfortable. The swimming pool, lobby, lift, is a bit outdated but still on a good maintenance. Strategic location, in the center of west Surabaya. Just opposite the new Ciputra World Mall. Tons of good food, you can ask gojek to deliver it all for you. During my stint, they have problem with water heater, left us with no hot water for a couple hours.

          Reviewed January 07, 2019
          10.0
          Exceptional
          Johnny from Singapore
          Couple
          Deluxe
          Stayed 1 night in December 2018

          5 Star Experience at Good Value”

          It was a very pleasant stay. We actually arrivd early in the morning (10:30am), but the friendly front staff checked us in with no issue. The lobby is grand and was aptly decorated with tasteful Christmas decor at the time, including a life size ginger bread house. The room was slightly smaller than the other five star hotel we stayed at, but it was more than sufficient for a single night stay. The bed and the sheets were comfortable, and the curtains blocked the sunlight really well, making for a sleep any time of the day. A solid hotel for our first experience at a Shangri-la property.

          Reviewed January 01, 2019
          8.4
          Excellent
          nana from Indonesia
          Family with young children
          Deluxe
          Stayed 2 nights in July 2018

          Comfortable place to stay with family”

          I was staying here to attend my friend’s wedding. The staff are very helpful and friendly with the kids. The foods are great, for the adults but kinda pricey for the little kids. But as an established hotel, it’s a good hotel with good service and it’s recommended for families especially kids and seniors who loves to enjoy their all day staying.

          Reviewed November 08, 2018
          9.2
          Exceptional
          David from Singapore
          Couple
          Deluxe
          Stayed 2 nights in September 2018

          Exceptional”

          Lovely hotel with very good pool complex for both adults and children. With the exception of the Desperado's the food and in particular the seafood buffet, was superb. The bar at Desperado's was great and the staff lovely, but the food in the grill was very poor. My overlarge burger had been boiled and there was no trace of the Cajun spices. The Mount Bromo tour was a fantastic experience . Our taxi and jeep driver were great. Olive was our wonderful tourguide and our breakfast was simple and tasty. I definitely recommend the pony ride.

          Reviewed October 02, 2018
          9.2
          Exceptional
          Bayg from Indonesia
          Business traveler
          Deluxe
          Stayed 2 nights in March 2019

          Recomended Place”

          Excellent hotel with great facility and staff. Look forward to stay here again.

          Reviewed June 10, 2019
          9.2
          Exceptional
          Bayg from Indonesia
          Business traveler
          Deluxe
          Stayed 2 nights in March 2019

          Recommended Hotel”

          Great place to stay with excellent room, breakfast and facility. Look forward to stay here again.

          Reviewed June 10, 2019
          8.0
          Excellent
          yang from Taiwan
          Couple
          Horizon Deluxe
          Stayed 2 nights in June 2019

          Very good”

          GM is very friendly and staff is also good . we will go back

          Reviewed June 08, 2019
          8.8
          Excellent
          Rodney from United States
          Family with young children
          Horizon Deluxe
          Stayed 1 night in May 2018

          Cheapest Shangri-la you will ever stay in”

          This was a one night getaway just to enjoy the facilities. Had a great stay. Agoda prices make it so worth it. Everything inside the hotel was great (the exterior of the building is nothing special with some chipping paint etc...). Pool nice, breakfast was fantastic. We will definitely go again.

          Reviewed August 13, 2018
          9.2
          Exceptional
          nassa from Indonesia
          Family with young children
          Deluxe
          Stayed 3 nights in June 2018

          Awesome stay, would love to come back.”

          Stunning lobby with calming atmosphere and view, could stay there for hours. Staff were great and friendly, food was great, love the cheesecake and es puter! Kids love the pool and the room. Highly recomended.

          Reviewed July 08, 2018
          8.4
          Excellent
          Tiffany from Indonesia
          Family with young children
          Deluxe
          Stayed 2 nights in March 2018

          Lives up to its shangrila reputation”

          Probably one of the best value shangrilas around the world. Really can’t complain. Rooms seem to be newly renovated. I broke my ankle and staff really went out of their way to assist including getting my food at their lunch buffet! Look out for their promotions as I missed the 30percent off F&B credit which would have been a bonus. Pool was not the best (for kids) and they don’t have a kids club but the service and everything else makes up for it. Will stay here again next time we are in Surabaya.

          Reviewed March 31, 2018
          8.8
          Excellent
          Diah from Indonesia
          Solo traveler
          Deluxe
          Stayed 1 night in January 2018

          Good hotel undergoing renovation”

          in the beginning the hotel gave a room next to a renovation area, so the sound was quite loud. but they upgraded the room and we had bigger and better room. the renovated room was really beautiful and well designed. the food can be better though.

          Reviewed January 06, 2018
          8.8
          Excellent
          Indrawati from Indonesia
          Family with teens
          Deluxe
          Stayed 1 night in December 2015

          Location, price and room”

          the location is in the busy street. it's near to Ciputra World Mall and easy access to highway if you want go to airport. the breakfast nice. the room is spacious although it's a bit old. i hope they will do renovation

          Reviewed November 06, 2016
          8.0
          Excellent
          Leonard from Indonesia
          Business traveler
          Deluxe
          Stayed 1 night in March 2014

          Good Hotel, Nice Location”

          Location, Staff, Ambiance

          I didn't spend a lot of time in Surabaya. And from what my host said the place is in a very nice location. I believed him when I know that it was only 5 minutes away from the toll road. Breakfast was good, you got a lot of choices. Staff was very friendly

          Reviewed November 27, 2014
          8.0
          Excellent
          Shelly from Malaysia
          Business traveler
          Deluxe
          Stayed 1 night in October 2013

          Well maintain 5star standard hotel”

          Comfort & Convenient

          I used to stay in this hotel 6 years back, not much different in terms of design & layout. Fortunately this hotel still maintain its 5 star standard - comfort room, superb service. One of the best hotel in Surabaya out of not so many options.

          Reviewed November 25, 2013
          8.7
          Excellent
          Cun from Indonesia
          Solo traveler
          Deluxe
          Stayed 1 night in September 2012

          Luxury and comfort”

          Luxurious surroundings, comfortable room, many dining choices

          As expected from the Shangri-La group of hotels, this hotel is grand and luxurious, with a price to match. I feel generally that the room rate is worth it only if you really spend time at the hotel and enjoy the facilities such as the gym and pool. The restaurants offer many dining option including Chinese, Italian, Japanese and Mexican. The pool is great for families with children. The grand main lobby is perfect for private casual meetings, while the formal conference rooms/dining halls are world class and popular for international conferences and weddings. Nearby is the world class Ciputra World mall and many more dining options along one of the busiest business districts in Surabaya.

          Reviewed April 20, 2013
          12345
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          • Excellent location
          • Surabaya Town Square