Sheraton Kona Resort & Spa at Keauhou Bay
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 Sheraton Kona Resort & Spa at Keauhou Bay
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7.3
Very good
/10
(422 reviews)See what guests said
See map
7.4
Very good
Location rating score
Very good location
Parking
FREE
Free Wi-Fi

Sheraton Kona Resort & Spa at Keauhou Bay

78-128 Ehukai Street, Kahaluu-Keauhou, Kahaluu-Keauhou (HI), United States, 96740 - See map

This property is in high demand!

Booked 42 times

"Even the valet staff was wonderful and nice."
Jimmie - 12 March 2018
Very good cleanliness
7.6 rating for cleanliness
Very good service
7.5 rating for service
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Cheaper than 99% of all properties in Kahaluu-Keauhou (HI) in the last 24 hoursCompared to 399 Kahaluu-Keauhou (HI) properties at Agoda for various dates
Property ranking|Compared to 399 Kahaluu-Keauhou (HI) properties
See all rankings
Value for money score
6.8/10
Location score
7.4/10
Service score
7.5/10
Cleanliness score
7.6/10
Better than
99
%
of Kahaluu-Keauhou (HI) properties
Better than
99
%
of Kahaluu-Keauhou (HI) properties
Better than
99
%
of Kahaluu-Keauhou (HI) properties
Better than
99
%
of Kahaluu-Keauhou (HI) properties
Value for money6.8
Location rating7.4

Rooms available at Sheraton Kona Resort & Spa at Keauhou Bay

Presidential Suite, Club lounge access, Oceanfront, Balcony
Presidential Suite, Club lounge access, Oceanfront, Balcony
...
  • Room size: 79 m²/850 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
​Club Double with Ocean View
​Club Double with Ocean View
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Mountain View, Guest room, 1 King, Mountain view, Balcony
Mountain View, Guest room, 1 King, Mountain view, Balcony
...
  • Mountain view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Double Room with Partial ​Ocean View
Double Room with Partial ​Ocean View
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Ocean View Club, Concierge lounge access, Guest room, 1 King
Ocean View Club, Concierge lounge access, Guest room, 1 King
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Ocean Front, Guest room, 1 King, Oceanfront, Balcony
Ocean Front, Guest room, 1 King, Oceanfront, Balcony
...
  • Sea view
  • Balcony/terrace
  • 1 king bed
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Ocean View Club, Concierge lounge access, Guest room
Ocean View Club, Concierge lounge access, Guest room
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed
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Deluxe Executive Suite, Club lounge access, Oceanfront
Deluxe Executive Suite, Club lounge access, Oceanfront
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed and 1 sofa bed
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Ohana Suite, Club lounge access, 1 Bedroom 2 room Suite
Ohana Suite, Club lounge access, 1 Bedroom 2 room Suite
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Ocean Front Club, Club lounge access, Guest room, 2 Double
Ocean Front Club, Club lounge access, Guest room, 2 Double
...
  • Balcony/terrace
  • Shower and bathtub
  • 2 queen beds
Enter dates to see prices
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More about Sheraton Kona Resort & Spa at Keauhou Bay

More about Sheraton Kona Resort & Spa at Keauhou Bay

An overview

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What they offer

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Food and dining

Breakfast options

American
Continental

Restaurants on site

Rays on The Bay
Cuisine:Asian, Local
Menu:Buffet, A-la-carte
Holua Poolside Bar and Lounge
Cuisine:American
Menu:Buffet
Haleo Luau
Cuisine:International
Menu:A-la-carte
Kaiulu Sheraton Club Lounge
Cuisine:American
Menu:A-la-carte

Property's guest policies

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Some helpful facts

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Announcements

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What guests think of this property

Overall rating
7.3
Very good
From 611 reviews
Provided by verified guests of
Agoda Reviews (48)Booking.com Reviews (374)
Rating via Agoda7.3
/
10
Cleanliness7.6
Facilities7.0
Location7.4
Service7.5
Value for money6.8
High score for Kahaluu-Keauhou (HI)

Most recent reviews for Sheraton Kona Resort & Spa at Keauhou Bay

Family with teens
Stayed 4 nights in August 2019
Partial Ocean View, Guest room, 1 King, Partial ocean view
Review score3.6
Not like other Sheratons I knowWhen traveling, I often choose Sheraton hotels. And most of them are good, very good or excellent. But this one is completely different! Terrible architecture, dark and damp rooms, bad service. Partial ocean view was a joke. Location in the middle of nowhere about 10 miles from shops and restaurants. Without beach and access to the ocean (due to the high rocks). Like 2 star hotel for the price of a four-star. Sheraton should be ashamed of offering such a thing!
Monikafrom PolandReviewed August 27, 2019
Family with teens
Stayed 7 nights in June 2019
Mountain View, Guest room, 2 Double, Mountain view, Balcony
Excellent8.0
Perfect for AdventurersFor the money, it was perfect resort. The facility itself is a little dated (very Hawai’i 5-O’esque) but the staff is very helpful and the hotel is the perfect place for adventure. Closest resort to the bay for snorkeling and manta and dolphin tours take off from the boat dock at the end of the drive - 5 minute walk. We also drove to Hilo, South Point & the volcano for a day trip - about 2 hours away. We also drove to Waikoloa and stayed a day at that Disney like resort - way more to do if you plan on staying out but we wanted to roam! Loved our location.
Heatherfrom United StatesReviewed June 13, 2019
Family with teens
Stayed 2 nights in March 2019
Mountain View, Guest room, 2 Double, Mountain view, Balcony
Very good7.6
Stay. HerePoor location but this is the place to stay.
Garrettfrom United StatesReviewed April 01, 2019
Couple
Stayed 7 nights in March 2018
Excellent8.4
There are no words to describe how eager to please the customers these people are.They did everything for us, even gave free treats at the pool, a bag and lei at check in, free water every day, all kinds of extras. The only down side is the food in the restaurants is wildly expensive. $18.00 for an ordinary hamburger, no fries. Even the valet staff was wonderful and nice.
Jimmiefrom United StatesReviewed March 12, 2018
Couple
Stayed 7 nights in February 2018
Excellent8.0
Very goodIf the resort amenities are not used, one still pays the resort fee.
Reinhardfrom CanadaReviewed March 06, 2018

Reviews of Sheraton Kona Resort & Spa at Keauhou Bay from real guests

Overall rating
7.3
Very good
From 611 reviews
Provided by verified guests of
Agoda Reviews (48)Booking.com Reviews (374)
Rating via Agoda7.3
/
10
Cleanliness7.6
Facilities7.0
Location7.4
Service7.5
Value for money6.8
High score for Kahaluu-Keauhou (HI)
Rating
9+ Exceptional (4)
8-9 Excellent (2)
7-8 Very Good (5)
6-7 Good (4)
<6 Below Expectation (6)
Time of the year
Mar - May (9)
Jun - Aug (5)
Sep - Nov (5)
Dec - Feb (2)
All guests (48)
All room types
All languages
Showing 21 verified guest comments
12
3.6
Monika from Poland
Family with teens
Partial Ocean View, Guest room, 1 King, Partial ocean view
Stayed 4 nights in August 2019

Not like other Sheratons I know”

When traveling, I often choose Sheraton hotels. And most of them are good, very good or excellent. But this one is completely different! Terrible architecture, dark and damp rooms, bad service. Partial ocean view was a joke. Location in the middle of nowhere about 10 miles from shops and restaurants. Without beach and access to the ocean (due to the high rocks). Like 2 star hotel for the price of a four-star. Sheraton should be ashamed of offering such a thing!

Reviewed August 27, 2019
8.0
Excellent
Heather from United States
Family with teens
Mountain View, Guest room, 2 Double, Mountain view, Balcony
Stayed 7 nights in June 2019

Perfect for Adventurers”

For the money, it was perfect resort. The facility itself is a little dated (very Hawai’i 5-O’esque) but the staff is very helpful and the hotel is the perfect place for adventure. Closest resort to the bay for snorkeling and manta and dolphin tours take off from the boat dock at the end of the drive - 5 minute walk. We also drove to Hilo, South Point & the volcano for a day trip - about 2 hours away. We also drove to Waikoloa and stayed a day at that Disney like resort - way more to do if you plan on staying out but we wanted to roam! Loved our location.

Reviewed June 13, 2019
7.6
Very good
Garrett from United States
Family with teens
Mountain View, Guest room, 2 Double, Mountain view, Balcony
Stayed 2 nights in March 2019

Stay. Here”

Poor location but this is the place to stay.

Reviewed April 01, 2019
8.4
Excellent
Jimmie from United States
Couple
Stayed 7 nights in March 2018

There are no words to describe how eager to please the customers these people are.”

They did everything for us, even gave free treats at the pool, a bag and lei at check in, free water every day, all kinds of extras. The only down side is the food in the restaurants is wildly expensive. $18.00 for an ordinary hamburger, no fries. Even the valet staff was wonderful and nice.

Reviewed March 12, 2018
8.0
Excellent
Reinhard from Canada
Couple
Stayed 7 nights in February 2018

Very good”

If the resort amenities are not used, one still pays the resort fee.

Reviewed March 06, 2018
9.6
Exceptional
Yeonkyu from South Korea
Couple
Stayed 2 nights in November 2016

good”

Swimming pool, Manta, Restrant Bird...?

Reviewed November 16, 2016
10.0
Exceptional
Chunxiao from United States
Family with teens
Stayed 2 nights in May 2016

family”

good

Reviewed May 20, 2016
4.8
Olivier from France
Family with young children
Mountain View, Guest room, 1 King, Mountain view, Balcony
Stayed 4 nights in July 2019

Hôtel moyen et impersonnel. ”

Les plus : aller voir les raie gratuitement en soirée au départ de la mise à l'eau, le site constitué de coulées de lave. Les moins : le vieux crépis, viel hôtel, parking payant, restauration horrible, mauvaise qualité (sauf le petit déjeuner), mauvais rapport qualité prix .

Reviewed August 12, 2019
4.4
Jan from Germany
Couple
Stayed 3 nights in October 2017

ACHTUNG! Versteckte Extrakosten!”

ACHTUNG BEI BUCHUNG DIESES HOTELS! Meine Buchung bei Agoda hatte einen Gesamtpreis von 456USD bei drei Nächten. Vor Ort kamen durch verschiedenstes Taxes (Excise tax, resort charge, resort charge tax, occupancy tax, tourism tax) ZUSÄTZLICH ÜBER 200USD EXTRA!!!

Reviewed October 12, 2017
7.6
Very good
KANAKO from Japan
Couple
Mountain View, Guest room, 1 King, Mountain view, Balcony
Stayed 2 nights in June 2019

バケーションにはもってこい!”

目の前は海なのにプールがあって、子どもが遊べるウォータースライダーもありました。レンタカーを利用していましたが、車を運んでくれるサービスもありました。食事をとることはありませんでしたが、宿泊するには文句なしのお部屋です。スタッフの方も親切で安心して過ごせました。

Reviewed July 22, 2019
4.8
HISAKA
Solo traveler
Mountain View, Guest room, 2 Double, Mountain view, Balcony
Stayed 4 nights in May 2019

日本語が通じない”

到着した後、ホテル内で荷物が紛失。1時間半後、隣の部屋から出てきました。その時日本語が全く通じず、苦労しました。ショッピングモール街のコナからも離れていました。シャトルバスはありますが2時間に1本なので、一度降りたら2時間潰さなくてはならずとても不便でした。 他のツアーで知り合った方はロイヤルコナに泊まっていた方が多く便利で日本語が話せるコンシェルジュがいたそうです。次回行く機会があればロイヤルコナにします。

Reviewed May 09, 2019
6.4
Good
KUMI from Japan
Family with teens
Stayed 4 nights in March 2018

お風呂の排水ができない”

かなり古くなっているのと、エレベーターがよく使えなくなっていました。 お風呂に入り終わって排水しようとしても出来ず、メンテナンスを頼んでもなかなか来てもらえず、来てもらったら排水に髪の毛がいっぱいで詰まっていたようでした。基本中の基本ですよね。

Reviewed December 19, 2018
6.0
TSUTOMU from Japan
Couple
Stayed 1 night in November 2017

レンタカーがなければならない”

ルームサービスが無い。リゾートとしては???

Reviewed November 30, 2017
6.8
Good
TSUTOMU from Japan
Couple
Stayed 1 night in November 2017

あ痛ー”

施設が古くいい加減リニューアルしろよってー シャワーの温度が高い低いので火傷しそうになったり冷たくなったり トイレも今日日ウオシュレットでしょ!p ワンナイト206ドルの価値が無い

Reviewed November 27, 2017
9.2
Exceptional
YONG
Couple
Partial Ocean View, Guest room, 2 Double, Partial ocean view
Stayed 2 nights in September 2019

좋아요”

좋아요 다 좋지만 위치가 살짝 떨어져 있는게 아쉽네요

Reviewed October 29, 2019
7.2
Very good
Misang from South Korea
Couple
Stayed 3 nights in December 2017

정산시 내역서 자세히 보세요”

신혼여행 자유여행으로 갔습니다. 리조트 피 요금 정산하고 세부 내역서를 보니 사용하지 않은 내역이 있어 문의해 보니 실수했다고 현금으로 되돌려 주네요. 반드시 세부 내역서 확인해 보세요.

Reviewed January 04, 2018
9.2
Exceptional
SEUNGMIN from South Korea
Couple
Stayed 1 night in May 2017

Exceptional”

전에 많이 실망했는데 이번엔 괜찮았습니다. 수영장 미끄럼틀도 많이 타고 rays on the bay 음식이나 경치도 훌륭했습니다

Reviewed May 27, 2017
6.8
Good
SEUNGMIN from South Korea
Couple
Stayed 1 night in May 2017

Good”

장점:만타레이 투어가 가까움. 뷰가 좋고 산책길 이쁨. 밤에 수영장에 핫텁도 있어서 이용가능함. 단점:직원매우 불친절. 체크인하자마자 변기고장난거 발견했는데 한참있다가 고쳐줌. 램프 불 하나 안들어옴. 엘레베이터 고장나서 짐 낑낑대고 내려감. 룸서비스 없음. 시설 매우 노후됨 (변기고쳐준 사람만 친절했어요) 총평:몇년전 엄마랑 왔던 기억이 너무 좋아서 남편과 다시왔는데 직원, 서비스 다 너무 실망스럽네요. 다시 안올듯해요

Reviewed May 26, 2017
8.4
Excellent
JIHOON from South Korea
Couple
Stayed 1 night in March 2017

전체적으로 만족스러운 숙소”

모든 부분이 좋았습니다.(호텔 상태, 가격, 편의시설, 위치 등) 한가지 안 좋았던 점은 직원들의 서비는 부분은 그닥 좋았던거 같진 않네요. 미국의 팁 문화도 그닥 한국 과는 다른 부분이라 적응이 필요할듯요(그만큼의 서비스를 받지 못 했는데 팁을 주어얏사느

Reviewed March 08, 2017
6.4
Good
eunjoo from South Korea
Family with teens
Stayed 3 nights in August 2016

3박 이용후기”

중1,초5 아이들을 동반하기에 수영장에 슬라이드가 꼭 있어야 할 것 같아 선택한 호텔 이었지만 결론적으로 저희는 별로 였습니다. 아이들은 슬라이드 없이도 잘 놀았고 바로 해변가로 연결되지도 않았고 주변에 식당도 없습니다. 차로 10분정도 이동해야 mall 있습니다. 객실 신청시부터 성인3으로 하여 twin bed 신청하였으나 밤늦게 올라가니 퀸 1베드였고 급하게 바꿔준 방은 벽쪽 맨 끝방이라 그런지 곰팡이 냄새가 엄~청 심하였습니다. 다음날 프론트에다 방에 냄새난다고 했더니 sorry...해놓고는 결국 아무런 조치도 취해주지 않더군요.. 방 바꿔달라고 하려다 귀찮아서 관뒀습니다. 결론은 가격대비 별로였어요.

Reviewed September 17, 2016
12
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|Very good 7.3
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