Sheraton Laguna Guam Resort
Sheraton Laguna Guam Resort
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Standard - Guestroom Sheraton Laguna Guam Resort
Standard - Guestroom
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Interior view Sheraton Laguna Guam Resort
Interior view
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Interior view Sheraton Laguna Guam Resort
Interior view
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Swimming pool Sheraton Laguna Guam Resort
Swimming pool
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Good
Location
6.8
See all 65 photos Sheraton Laguna Guam Resort
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Very good
From 859 reviewsSee what guests said
7.7
Value for money7.9
Distance to city center3.1 Km
Location rating6.8
Nearest airportGuam International Airport (GUM) - Guam
Distance to airport3.0 km
Has restaurantYes
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.3
Excellent
Room comfort & quality
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Ocean Front Corner Suite
Ocean Front Corner Suite
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  • Ocean view
  • 66 m²/710 ft²
  • 2 double beds and 1 king be...
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Laguna Club Suite
Laguna Club Suite
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  • Ocean view
  • 66 m²/710 ft²
  • 2 double beds and 1 king be...
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Club Rooms
Club Rooms
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  • Ocean view
  • 30 m²/323 ft²
  • 2 single beds
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Laguna Suite
Laguna Suite
...
  • Ocean view
  • 66 m²/710 ft²
  • 2 single beds
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Ocean Front Room
Ocean Front Room
...
  • Ocean view
  • 33 m²/355 ft²
  • 2 single beds
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Standard
Standard
...
  • Ocean view
  • 30 m²/323 ft²
  • 2 single beds
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Bay View Corner Suite
Bay View Corner Suite
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  • Partial sea view
  • 66 m²/710 ft²
  • 1 double bed
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Bayview Corner Suite
Bayview Corner Suite
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  • 66 m²/710 ft²
  • Non-smoking
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Corner Suite
Corner Suite
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    Standard Single
    Standard Single
    ...
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      More about Sheraton Laguna Guam Resort

      More about Sheraton Laguna Guam Resort

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (859)Booking.com Reviews (702)
      7.7
      Cleanliness8.0
      Facilities8.0
      Location6.8
      Room comfort and quality8.3
      Service8.0
      Value for money7.9
      Provided by verified guests of Agoda
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      Laguna Club Suite
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      Showing 730 verified guest comments
      12345
      9.2
      Exceptional
      Ethel from Taiwan
      Couple
      Standard
      Stayed 6 nights in September 2018
      V. hospitable staff ”
      I really enjoyed my stay here! The location was a wee inconvenient, but they make up with a few transportation options. The staff was superb. Very accommodating!! Their attitude made me feel they were really happy to provide service! Thank you Sheraton Guam!!
      Reviewed September 16, 2018
      8.0
      Excellent
      은중 from South Korea
      Couple
      Ocean Front Room
      Stayed 3 nights in May 2018
      old but shiny”
      too old, too remote but too calm, to joyful
      Reviewed September 09, 2018
      3.2
      Ja from South Korea
      Couple
      Ocean Front Room
      Stayed 2 nights in July 2018
      Everything was bad but friendly staff”
      I will never use this hotel again. The hotel was dusty and not tidy. Above all, the sound of opening and closing the hotel was very noisy. And noisy group travelers was in the next room, I could hardly sleep all night.
      Reviewed July 23, 2018
      8.8
      Excellent
      Suyoung from South Korea
      Family with young children
      Laguna Club Suite
      Stayed 2 nights in June 2018
      Kind staff”
      Evertything was perfect, but the keys that we had to fix for more than ten times, going back and forth to the front to fix the keys to the room.
      Reviewed June 08, 2018
      9.2
      Exceptional
      Ekaterina from United States
      Family with teens
      Standard
      Stayed 4 nights in December 2017
      Great Hotel”
      The only disadvantage of this hotel is that they don't have a beach. The staff is friendly and the facilities are new. There is a shopping mall in a walking distance.
      Reviewed June 08, 2018
      5.6
      Winky from Hong Kong
      Solo traveler
      Standard
      Stayed 4 nights in April 2018
      Not Clean and the Staff not Helpful”
      There are 2 things which made me so disappointed as I used to stay in Sheraton's hotels in other countries. 1) the room was not clean completely. On the 1st day we stay in, i have to clean up the rubbish in the bathroom and balcony and I found many dust and hair in the Balcony and in the bathroom. 2) from my booking on Agoda, I did booked standard room (which shown there are 2 single beds), and when I confirmed at the check-in counter, the staff confirmed there are 2 single beds. But when I go into the room, there is only a double bed. When I called the staff, they not willing to help and said no way to help. When I went to the check-in counter to ask, they said it's was my fault, i booked double. But i did checked my booking on Agoda, it did state as 2 single beds. But finally, i swipe the room with my other friends who stayed in the same hotel. The main point is, the staff there not willing to help and they didn't check my booking for me. So far this is the worst service I had.
      Reviewed April 19, 2018
      7.2
      Very good
      IB from Guam
      Family with teens
      Standard
      Stayed 1 night in January 2018
      Very good”
      Room was smaller than i expected but great customer service. They responded to all our needs promptly.
      Reviewed January 22, 2018
      5.2
      Yean from Singapore
      Solo traveler
      Standard
      Stayed 3 nights in January 2018
      Unpleasant Experience at Sheraton Laguna Guam”
      Overall, Guam is great but not my hotel stay. If you are booking through Agoda and are a SPG member, please note that there will be no points issued for your stay as the hotel booking is registered as Agoda.com. It sounds weird to me since the room booking is in my name. In addition, please email the hotel directly on the booking if you need airport transfer or early check-in since the hotel won't respond or action on your request even though they might receive or not receive it from Agoda. This is my personal experience as I requested for early check in and airport transfer as I reached Guam at 6am. Neither happened and I had to make my own way to hotel using taxi. My room was not ready and I had to pay 50% more for early check in and for a different room. Views from the hotel room is great and the hotel is quiet at night even though it has lots of Japanese and Korean groups and families staying here.
      Reviewed January 16, 2018
      2.0
      Tze from Hong Kong
      Couple
      Standard
      Stayed 1 night in December 2017
      Rude Staff, poor facilities, almost no service & inconvenient”
      No greetings was offered when I arrived at the hotel counter. Even the hotel couldn't offer early check-in service, the staff could express the message more politely. When I wanted to order a drink in the lobby lounge, the waiter just said "he'll be back" but I waited for around 20 mins with no trace of the staff again. I was so desperate and left the lounge. The drink voucher offered by the hotel could be used in a few places with limited drinks. The toilet of the pool in the hotel was also very poor. The toilet bowl was almost damaged. The location is not convenient. One need to take the bus or wait for the free DFS shuttle bus if one wants to go to Tumon. If you rent a car, then it is OK. Overall, the facilities were old though they looked nice in the photos. Also, the service of a four-star international-brand hotel needs to be greatly improved.
      Reviewed January 06, 2018
      10.0
      Exceptional
      TAEWAN from South Korea
      Couple
      Ocean Front Room
      Stayed 1 night in January 2017
      great night”
      suite room was very nice. bathroom was the best to take a rest and the view was also fantastic. We would return
      Reviewed November 20, 2017
      10.0
      Exceptional
      TAEWAN from South Korea
      Couple
      Laguna Suite
      Stayed 1 night in January 2017
      Great suite”
      If you rent a car, here is the best place in Guam maybe. Nice room condition, specious parking lot, good access to the supermarket,, We would return
      Reviewed November 20, 2017
      8.4
      Excellent
      TAK from Hong Kong
      Couple
      Ocean Front Room
      Stayed 2 nights in May 2017
      nice yoga morning”
      there is electricity problem in our room, we can't use the hairdryer and the pot at the same time. anyway, the room is nice, also highly recommend to join the yoga class in the morning. It's amazing and comfortable to do yoga with the sea wind, bird's singing and blue sky.
      Reviewed September 03, 2017
      5.2
      Wing from Hong Kong
      Family with teens
      Ocean Front Corner Suite
      Stayed 1 night in July 2016
      Nice environment ”
      It is a good memory.
      Reviewed July 29, 2017
      8.8
      Excellent
      SWEE from Malaysia
      Couple
      Ocean Front Room
      Stayed 3 nights in June 2017
      Excellent”
      far distance from the city, must rent an own transport for convenience. However, it is an ideal place to stay if you looking for privacy. Shortage of manpower at front desk, looking for improvement to expedite the check-in process.
      Reviewed July 02, 2017
      8.8
      Excellent
      SWEE from Malaysia
      Couple
      Ocean Front Room
      Stayed 1 night in June 2017
      Excellent”
      far distance from the city, must rent an own transport for convenience. However, it is an ideal place to stay if you looking for privacy. Shortage of manpower at front desk, looking for improvement to expedite the check-in process.
      Reviewed July 02, 2017
      8.8
      Excellent
      CHO from Hong Kong
      Couple
      Ocean Front Room
      Stayed 2 nights in May 2017
      very nice”
      great view
      Reviewed May 24, 2017
      7.2
      Very good
      Kyungsik from South Korea
      Couple
      Laguna Club Suite
      Stayed 5 nights in April 2017
      nice to stay”
      everything is perfect except club lounge
      Reviewed May 01, 2017
      10.0
      Exceptional
      Mark from United States
      Couple
      Ocean Front Room
      Stayed 1 night in October 2015
      Awesome Staycation !!!!!!!!!!”
      Great Hotel. Fantastic Singing Duo on Friday night @ The Point (Lobby Bar). 5-star service at the Bar too. Paul, Robert, Bobby & Company made us feel like VIP's.
      Reviewed March 12, 2017
      9.2
      Exceptional
      sunmi from South Korea
      Solo traveler
      Standard
      Stayed 1 night in February 2017
      Exceptional”
      even though it was in the seperate place with malls and restaurants, there was convenient free shuttle and nice Sheraton people . Thanx a lot!!
      Reviewed February 26, 2017
      9.2
      Exceptional
      Ming from Hong Kong
      Couple
      Ocean Front Corner Suite
      Stayed 2 nights in August 2016
      NA”
      NA
      Reviewed January 23, 2017
      12345
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