SilverOaks Hotel Geyserland
SilverOaks Hotel Geyserland
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"The staff is very friendly and helpful!"

Muhammad H.

19 May 2017

Geyser View Studio - Guestroom SilverOaks Hotel Geyserland
Geyser View Studio - Guestroom
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Lobby SilverOaks Hotel Geyserland
Lobby
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Bathroom SilverOaks Hotel Geyserland
Bathroom
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Exterior view SilverOaks Hotel Geyserland
Exterior view
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See map SilverOaks Hotel Geyserland
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Very good
Location
7.8
See all 10 photos SilverOaks Hotel Geyserland
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Removed from saved list
Good
From 135 reviewsSee what guests said
6.3
  • Sauna

  • Balcony/terrace

  • Bar

  • Golf course [on-site]

Room choices
This property is in high demand!Last booked a few minutes ago
Standard - Min. 3 nights
Standard - Min. 3 nights
...
  • Garden view
  • 38 m²/409 ft²
  • 1 single bed and 1 queen be...
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Geyser View Studio
Geyser View Studio
...
  • Garden view
  • 18 m²/194 ft²
  • 2 single beds and 1 queen b...
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Pool View Studio
Pool View Studio
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  • Pool view
  • 38 m²/409 ft²
  • 1 single bed and 1 double b...
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Junior Suite
Junior Suite
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  • Garden view
  • 20 m²/215 ft²
  • 1 king bed
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Standard - Min. 2 nights
Standard - Min. 2 nights
...
  • Garden view
  • 38 m²/409 ft²
  • 1 single bed and 1 queen be...
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Standard Quad
Standard Quad
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  • Non-smoking
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Standard Triple
Standard Triple
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  • Non-smoking
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Family Studio
Family Studio
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    Standard Double Room
    Standard Double Room
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      Single Standard
      Single Standard
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        More about SilverOaks Hotel Geyserland

        More about SilverOaks Hotel Geyserland

        "Staff are very helpful and friendly."

        Reviewed 15 March 2016

        Jacqueline from Australia

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        Solo traveler

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

        "Good value for money"

        suman C. from New Zealand

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        Couple
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (135)Booking.com Reviews (1501)
        Cleanliness5.7
        Facilities4.9
        Location7.8
        Room comfort and quality6.0
        Service7.0
        Value for money6.5
        Provided by verified guests of Agoda
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        Room type
        Junior Suite
        Geyser View Studio
        Standard - Min. 2 nights
        Standard - Min. 3 nights
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        Showing 119 verified guest comments
        12345
        7.2
        Very good
        David from Colombia
        Group
        Standard - Min. 2 nights
        Stayed 4 nights in December 2017
        Very good”
        The hotel is very run down and most of the facilities are actually non available however, the room was very ample and comfortable , the view was amazing and it would be nice to give support to this hotel so they can rebuild it and put it up to date. Reviews are generally terrible I think it is a decent place to stay for a cheap price and hopefully is enough people stays they can afford the so needed renovations
        Reviewed December 23, 2017
        4.4
        Natalia
        Family with young children
        Geyser View Studio
        Stayed 1 night in December 2017
        Amazing view but terrible facilities”
        I booked this hotel because it supposed to have a pool. Half of the hotel is closed including the pool but no notice of this when we checked it. The first room they gave us was not ready so the allocated us to a different room on the top floor. The carpet outside of the lift was wet, there was a bucket in the middle of the hallway, the roof was leaking from the water spray (smoke detector). Amazing view of the Geyser, I'd even say one of the best view of Rotorua but the hotel is terrible, the rooms were falling apart, dirty, old and badly looked after. Staff was friendly, but I would not recommend this hotel unless you were looking for the view and sleep only. I reported all these issues to AGODA but it seems like once you pay, no one cares to follow up problems.
        Reviewed December 09, 2017
        5.6
        Stuart from New Zealand
        Business traveler
        Pool View Studio
        Stayed 1 night in December 2017
        Above average”
        You get what you pay for I guess. The best part of the stay was the view. Hotel doesn't look like it has had any maintenance to speak of this century.
        Reviewed December 05, 2017
        5.2
        Razlina from New Zealand
        Group
        Pool View Studio
        Stayed 1 night in November 2017
        Hotel is in dilapidated condition. ”
        We took the studio room for four people with a view of Te Puia. The view was really awesome, five stars for that. However, the condition of the room was really sad. The room was clean but it looked old and some of the amenities such as the fridge, phone, and television were not working. The shower basin and sink clogged up every time after usage. It is really sad because the location of the hotel is ideal and easy to be found. Someone needs to give the hotel a major facelift to bring the hotel back to its glory days!
        Reviewed November 14, 2017
        8.0
        Excellent
        Charmaine from New Zealand
        Couple
        Pool View Studio
        Stayed 1 night in October 2017
        Was nice cheap accomodation”
        Paid for a pool studio with a bath didnt either was very dissapointed at that. Was told agoda is not up to date with their pohots and information. Feel let down as i was looking forward to relaxing in bath. But overall was a good stay
        Reviewed October 15, 2017
        6.0
        Mariana from New Zealand
        Couple
        Pool View Studio
        Stayed 2 nights in September 2017
        Above average”
        It gave us what we paid for. Thank you
        Reviewed October 10, 2017
        7.2
        Very good
        nazimah from Singapore
        Family with teens
        Geyser View Studio
        Stayed 1 night in December 2016
        view was worth it”
        wifi and phones in room dont work. it look like a haunted hotel at night!
        Reviewed October 01, 2017
        8.4
        Excellent
        Dot from New Zealand
        Couple
        Pool View Studio
        Stayed 2 nights in September 2017
        Excellent”
        This Motel was very clean, but is also in need of renovations.
        Reviewed September 15, 2017
        6.0
        Brigitte from Australia
        Solo traveler
        Pool View Studio
        Stayed 1 night in August 2017
        Basic, good for a short night travelling through”
        Rooms aren't fancy but clean and ok. The staff are very friendly and helpful. The building itself though needs to be refurbished and it's rather misleading it says indoor and outdoor pool and spa when none of these are accessible. It's ok when getting in late and leaving early but I wouldn't recommend it for a longer stay.
        Reviewed August 21, 2017
        6.0
        Dianne from New Zealand
        Family with young children
        Pool View Studio
        Stayed 1 night in August 2017
        Cheap room rates”
        The rooms are in need of an update, duct tape holding carpet together & tiles missing in bathroom with curtains that have seen better days , was reasonably clean. Ok if you just need somewhere to sleep and not fussed about the "look" of the rooms.
        Reviewed August 21, 2017
        10.0
        Exceptional
        Gemma from United Kingdom
        Couple
        Geyser View Studio
        Stayed 1 night in July 2017
        Clean & Basic”
        Did the job and would stay again on a budget.
        Reviewed August 13, 2017
        3.6
        Katie from New Zealand
        Couple
        Pool View Studio
        Stayed 2 nights in July 2017
        Acceptable”
        Dear Who it may concern, I booked though your site to stay at the SilverOaks (Geyserland) hoping to have an amazing weekend away, unfortunately the hotel was not as expected we ended up leaving a night early (29th) There was a bucket in the hallway outside out room - this bucket was collecting water dripping from the smoke detector electrics above. After a night we could not walk out of our room with out getting wet feet. Our door did not close properly/ the electric lock on our door became faulty. It would not register a key at all- we became locked out of our room for an extended period of time. My partner had to jump though the window above the door to get in - if he had not done this I am unsure how we would currently have our bags and personal items as the parts were being shipped down from Auckland… After brining up this issue it turned out that this had happened to a couple of other rooms in the hotel. the elevator doors opened before the elevator was at the level There were many things “broken” or “waiting for parts” these included the communal spa, sauna & the door
        Reviewed August 03, 2017
        6.8
        Good
        Grant from New Zealand
        Solo traveler
        Geyser View Studio
        Stayed 1 night in July 2017
        Geyserland”
        I booked a room on a high floor overlooking the geyser. But the room given to me was on the ground floor with no view and a high fence in front of it - not very good. Went to reception and changed to the third floor with a very good view. The hotel is very run down.
        Reviewed July 25, 2017
        6.8
        Good
        Keinan from New Zealand
        Solo traveler
        Pool View Studio
        Stayed 2 nights in June 2017
        Good value for money”
        Rundown motel. But clean and has everything you need. A while away from town. Late check out was free of charge.
        Reviewed July 16, 2017
        4.4
        Jerico from New Zealand
        Family with teens
        Geyser View Studio
        Stayed 2 nights in June 2017
        Very mouldy and dirty room !. ”
        The hotel and rooms are obviously old but it didn't bother us , what we didn't like was how they maintained the room . The bathroom walls were mouldy , room was dusty , the beddings didnt smell fresh and the heating system was as bad ! There are also bugs ! Cockroaches and ticks !! View from the room is superb and in fairness the guys at the reception we're helpful and friendly.
        Reviewed June 16, 2017
        4.0
        Rangi from New Zealand
        Couple
        Pool View Studio
        Stayed 1 night in May 2017
        Acceptable”
        The view over whakarewarewa mud pools and the location was the only thing good about this place. The furniture was grotty, one of the two chairs was broken and should not have been in the room. Would have been better off staying at a backpackers. Never again.
        Reviewed May 29, 2017
        6.4
        Good
        Hasmidar from Malaysia
        Family with young children
        Pool View Studio
        Stayed 1 night in May 2017
        Good”
        heater is not functioning well, but overall it was a pleasant stay
        Reviewed May 23, 2017
        7.6
        Very good
        Muhammad from Malaysia
        Solo traveler
        Pool View Studio
        Stayed 1 night in May 2017
        Accomodation in Rotorua”
        The staff is very friendly and helpful!
        Reviewed May 19, 2017
        2.8
        LAU from Hong Kong
        Solo traveler
        Standard - Min. 2 nights
        Stayed 1 night in April 2017
        Really bad experience in New Zealand”
        Very bad service, Wifi is unusable (never got connected), room were very dirty, power outlets 6/10 are unusable (no power), shower water were just warm but not hot enough for bath, heat was unusable, no 24hr front desk staff!!! Requested help from staff, they were just saying "There's nothing we can help". WHAT?! I don't get how a staff can say this to a customer. Good location, but beside it, nothing is acceptable.
        Reviewed April 30, 2017
        7.2
        Very good
        denis from New Zealand
        Couple
        Geyser View Studio
        Stayed 1 night in April 2017
        Very good”
        location wonderful, view of geyser one of the best in the world. Hotel handy for everything, unfortunately facilities in room very lacking, 2 small towels, no bath mat for a very slippery floor, no second lock on door, door to balcony permanently fixed and only 1 window for escape in an emergency, heating one small heater, I could go on but space has run out.
        Reviewed April 11, 2017
        12345
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