SilverOaks Resort Heritage
SilverOaks Resort Heritage
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"Staff very nice and helpful."

PRAPHAWARIN

18 April 2017

Studio - Guestroom SilverOaks Resort Heritage
Studio - Guestroom
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Interior view SilverOaks Resort Heritage
Interior view
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Interior view SilverOaks Resort Heritage
Interior view
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Swimming pool SilverOaks Resort Heritage
Swimming pool
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See map SilverOaks Resort Heritage
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Very good
Location
7.4
See all 40 photos SilverOaks Resort Heritage
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Removed from saved list
Good
From 71 reviewsSee what guests said
6.1
Value for money6.5
Location rating7.4
Nearest airportRotorua Airport (ROT)
Distance to airport7.0 km
Has restaurantYes
  • Golf course [on-site]

  • Fitness center

  • Tennis court

  • Laundry service

Room choices
This property is in high demand!Last booked a few minutes ago
Studio
Studio
...
  • 38 m²/409 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Standard - Min. 3 nights
Standard - Min. 3 nights
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  • 50 m²/538 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Two Bedroom Suite
Two Bedroom Suite
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  • 100 m²/1076 ft²
  • Non-smoking
  • 2 single beds and 1 queen b...
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One Bedroom Suite
One Bedroom Suite
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  • 80 m²/861 ft²
  • Non-smoking
  • 2 single beds and 1 queen b...
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Twin Standard
Twin Standard
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    Quadruple Standard
    Quadruple Standard
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      Suite Standard
      Suite Standard
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        Triple Standard
        Triple Standard
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          Room Standard
          Room Standard
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            Single Standard
            Single Standard
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              More about SilverOaks Resort Heritage

              More about SilverOaks Resort Heritage

              "Location is great, it is located in a nice and quiet place."

              Reviewed 16 May 2016

              natalia from New Zealand

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              Family with older children

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What they offer

              "Location is good."

              Benedict from New Zealand

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              Family with young children
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              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (71)Booking.com Reviews (678)
              Cleanliness5.3
              Facilities4.7
              Location7.4
              Room comfort and quality5.7
              Service7.0
              Value for money6.5
              Provided by verified guests of Agoda
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              Room type
              Studio
              Standard - Min. 3 nights
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              Showing 69 verified guest comments
              1234
              6.8
              Good
              Diane from New Zealand
              Family with teens
              Studio
              Stayed 6 nights in September 2017
              Good”
              While the Silveroaks is a bit old and a bit worse for wear, the view from our room must be the best in Rotorua, overlooking a geyser and mud pools. the staff were very helpful and obliging, and our room was a good size. It was great value for money
              Reviewed October 09, 2017
              9.6
              Exceptional
              PRAPHAWARIN from Thailand
              Couple
              Studio
              Stayed 1 night in April 2017
              Friendly satff”
              staff very nice and helpful. easy and quick checkin/out .
              Reviewed April 18, 2017
              5.2
              low from Malaysia
              Couple
              Studio
              Stayed 1 night in March 2017
              Budget stay”
              Nothing special
              Reviewed March 17, 2017
              7.2
              Very good
              Ona from New Zealand
              Couple
              Studio
              Stayed 2 nights in January 2017
              Would of been a good room if we had sky Rv we didn't even have a remote to turn the volume down.”
              The price was good.
              Reviewed January 30, 2017
              5.6
              natasha from New Zealand
              Group
              Two Bedroom Suite
              Stayed 1 night in January 2017
              Not very satisfied ”
              I paid $160 for 4 people and the only thing I liked was the fact that there were five beds. The motel is very budget and the cold water in the kitchen didn't work. When someone downstairs used the shower after midnight , it was soooo loud that it sounded like the shower was on in our motel, I even went to get up and check. The wifi wasn't even working and was one of the main reasons I chose this motel. Staff were friendly enough, but in general I would not want to go back here again. Please upgrade your rooms , it gives off a very olden day vibe in the worst way
              Reviewed January 20, 2017
              4.8
              Rachael from New Zealand
              Family with young children
              Studio
              Stayed 1 night in January 2017
              No attention to detail”
              This hotel paid no attention to detail. The free wifi was down when we checked in, but we did manage to use it later in the day. The staff made it seem as if serving us was a stress and there was nothing in the room - No info, only three towels and two teaspoons for a room that slept 4.
              Reviewed January 16, 2017
              4.4
              Chong
              Couple
              Studio
              Stayed 1 night in January 2017
              Silver oaks heritage Rotorua - Very Disappointing ”
              Wifi not working. Not even a dust bin in the room. Staff not very helpful.
              Reviewed January 15, 2017
              4.4
              suman from New Zealand
              Couple
              Studio
              Stayed 1 night in January 2017
              Worst rooms ”
              Worst rooms n no curtains in room , room is very hot , no fan
              Reviewed January 13, 2017
              2.0
              Edward from New Zealand
              Family with teens
              Studio
              Stayed 1 night in December 2016
              One of Rotarua bad places”
              Went from room to room.each with maint problems
              Reviewed December 29, 2016
              4.4
              lidia from New Zealand
              Family with young children
              Studio
              Stayed 2 nights in October 2016
              ok”
              They do not offer the facilities stated in their website. After asking for upgrade, unfortunately there were no places. I have asked refund and the manager lied saying that the unit had the facilities lacking because he was not ready to give refund. I have proved the lie sending another person to that unit to take photos. Very unfortunate.
              Reviewed November 16, 2016
              8.4
              Excellent
              siti from Malaysia
              Group
              Two Bedroom Suite
              Stayed 1 night in November 2016
              Veryfriendly staff”
              Nice place. And very friendly staff . Willing to wait us for late checkin
              Reviewed November 14, 2016
              2.4
              megan from New Zealand
              Family with young children
              Studio
              Stayed 1 night in November 2016
              very old and run down ,makes you feel dirty !!”
              This by far has to be the WORST accomodation I can honestly say I have ever stayed in . mold on every single wall , furniture roughly 80years old . completely unsafe for any child to stay. Pool was nearly boiling temperature and had no sign at all telling you how hot it actually was . Far too hot foebaju adult to even put legs in let alone having a child swim . beds were very uncomfortable and firm . cheap TV that hardly worked . Must stress to anyone who is even thinking of staying here to not pay online and wait to see for yourself because we found out the hard way that a refund would not be possible . wouldn't even pay $20 to stay here and honestly think health and safety standards are deffinatley not being reached and should be looked into !!!
              Reviewed November 13, 2016
              7.2
              Very good
              Riny from Indonesia
              Family with young children
              Two Bedroom Suite
              Stayed 1 night in October 2016
              Great location, but not clean”
              Dishes, cutlery and some areas of the apartment were not clean. Great location near to all major tourist attractions.
              Reviewed October 29, 2016
              8.4
              Excellent
              Benedict from Philippines
              Family with young children
              Studio
              Stayed 2 nights in August 2016
              Clean rooms.”
              Rooms were clean. No remote for the tv and manual controls were broken the volume kept going up even though I tried lowering it down. Phone broken do had to walk down to reception to ask for a remote but they didnt have any. Staff was friendly and helpful and showed me the trick on how to use the manual control for the tv. Location is good. Short drive to anywhere.
              Reviewed August 04, 2016
              7.6
              Very good
              Kerry from New Zealand
              Family with teens
              Studio
              Stayed 3 nights in July 2016
              Terri R”
              Toilet did not flush well. TV in bedroom had broken, disconnected aerial. Office was informed but nothing was done. Hair on bathroom floor from previous guests. Could not get Wi Fi which we paid $10 for 24hours as there were too many users and was too slow to connect.
              Reviewed July 25, 2016
              6.4
              Good
              Sabine from New Zealand
              Couple
              One Bedroom Suite
              Stayed 2 nights in June 2016
              Good value for money but not very clean”
              We were looking for a pet friendly accommodation and were happy to find the Silver Oaks Heritage. The man at the reception was lovely and very friendly. However, the cleanliness in the rooms is rather disappointing. Lots of stains on the floors, dust on the shelves etc. If it was more clean it would be great value for money.
              Reviewed June 07, 2016
              8.4
              Excellent
              natalia from New Zealand
              Family with teens
              Studio
              Stayed 4 nights in May 2016
              needs vaccumming”
              We stayed for 5 days. Location is great, it is located in a nice and quiet place. I found 4 spiders on the wall. I found a piece of fried chicken next to the bed. They could clean a little bit better, the bathroom ceiling was full of bugs and cobwebs. That can be easily fixed. Staff was nice. About the free wifi, you have to go every night to the counter and ask for a voucher. Overall, it was a good experience. Bedrooms are comfortable, all furniture is well organized. It was just the cleanliness that turned me down a little bit. I will come back, and maybe next time just point that out at the counter.
              Reviewed May 16, 2016
              5.2
              Noeline from New Zealand
              Couple
              Standard - Min. 3 nights
              Stayed 3 nights in April 2016
              not applicaple”
              We were disappointed at the facilities as two power points did not work. The toilet leaked and you got wet feet. There was no where to wash up dishes. The exterior stairs were mouldy and slippery when wet. Also no exterior lighting on the stairs.
              Reviewed April 29, 2016
              3.6
              David from New Zealand
              Couple
              Studio
              Stayed 1 night in February 2016
              Many facilities simply not available”
              TV did not work - they gave us another one - it was not connected properly and was unwatchable - all channels pixelated - some channels inaccessible Lightbulbs missing - no light over mirror, no main light, light above bed unusable (unsafe) by their own admission No compendium so no information - how to ring office, where to eat, and importantly how to tune TV Dirty and extremely undermaintained - even dangerous - heated towel rail falling off the wall. Pillows not more than 50ml thick - we asked for more and were questioned why A wall heater had been left on full in our room - the day was 30+ degrees so it was like an oven in our room when we arrived about 5,30 pm - it took them more than 3 hours to come up with solutions (or not). By that time we had lost the opportunity for a pleasant evening doing what we wanted in our own time - it was almost time for bed. At lease the bed was comfortable (with six pillows and a fan on all night to cool us.
              Reviewed March 01, 2016
              3.0
              Suneil from New Zealand
              Family with young children
              Studio
              Stayed 1 night in January 2016
              WORST STAY TILL DATE”
              location only
              worsy stay till date I had .They don't have spa n gym facilities .And BBQ area was all broken. when we entered our room at night .There was no electricity in toilet.I don't of which era microwave was.u have to hear for 5 mins to get any food get lil bit warm.In morning ,kettle was not working.And to top it all ,on complaining,I did not like attitude of Manager there.Not at all good hospitality. NEVER NEVER make a mistake to stay there.
              Reviewed January 04, 2016
              1234
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