Sofitel Harbin Hotel
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7.9
Very good
/10
(130 reviews)See what guests said
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7.6
Very good
Location rating score
Very good location
  • Thousands of department Store50 m
  • Longta Tower640 m
  • Heilongjiang Hospital1.34 km
  • Bo century red Square1.49 km
  • HaErBin GaoLi YiTiao Jie1.72 km
  • Beiman Government's Former Site1.83 km
  • Aliekayefu Church1.84 km
  • San Alekseyev Church1.86 km
  • Innovative Street ground floor foreign trade clothing city Market1.94 km
  • Minjiang River Market1.96 km
  • Free Wi-Fi

    Sofitel Harbin Hotel

    68 Ganshui Road, Nangang, Harbin, China, 150090 - See map
    "The hotel concierge did assist us when we were there with land tours and was very helpful."
    NUR F. - 12 April 2018
    Exceptional reputation
    Recommended by 87% of guests
    Excellent comfort
    8.5 room quality and comfort
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Sauna

    • Daily housekeeping

    • Room service [24-hour]

    This property is in high demand!

    Booked 15 times for various dates

    Property ranking|Compared to 1,133 Harbin properties
    See all rankings
    Cleanliness score
    8.2/10
    Room comfort score
    8.5/10
    Value for money score
    7.7/10
    Service score
    8.0/10
    Better than
    99
    %
    of Harbin properties
    Better than
    99
    %
    of Harbin properties
    Better than
    98
    %
    of Harbin properties
    Better than
    98
    %
    of Harbin properties
    Value for money7.6
    Distance to city center2 km
    Location rating7.6
    Nearest airportHarbin Taiping International Airport (HRB)
    Distance to airport36.7 km

    Rooms available at Sofitel Harbin Hotel

    8.5
    Excellent
    Room comfort & quality
    Junior Suite 1 King Bed
    Junior Suite 1 King Bed
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Luxury King Room Club Sofitel
    Luxury King Room Club Sofitel
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Luxury Club Twin Room with View
    Luxury Club Twin Room with View
    ...
    • Room size: 38 m²/409 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Luxury Room King Bed
    Luxury Room King Bed
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 38 m²/409 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Superior Room 1 King Bed
    Superior Room 1 King Bed
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Luxury Twin room
    Luxury Twin room
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Luxury King Room
    Luxury King Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Luxury Twin Bed
    Luxury Twin Bed
    ...
    • Room size: 25 m²/269 ft²
    • Garden view
    • 2 single beds
    Enter dates to see prices
    Luxury Room, 2 Single Beds
    Luxury Room, 2 Single Beds
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds
    Enter dates to see prices

    What people love about Sofitel Harbin Hotel

    • 8.0
      Very good
      Cleanliness

      "Rooms were clean and cozy."

      Shi L.

      |

      03 January 2018

    • 8.0
      Very good

      "Overall satisfied stay!"

      Shi L.

      |

      03 January 2018

    • 8.0
      Very good

      "Good stay, nice hotel."

      SIOW M.

      |

      30 March 2017

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    More about Sofitel Harbin Hotel

    More about Sofitel Harbin Hotel

    8.8
    Excellent

    "The room is clean nice and comfortable."

    fah-apa

    |

    05 January 2019

    An overview

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    What they offer

    8.4
    Excellent
    Staff 

    "Well trained staff and good facilities."

    Robert

    |

    17 April 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Continental
    Vegetarian
    Gluten-free

    Restaurants on site

    聚·全日制餐厅 Elements All Day Dining
    Cuisine:Chinese, European, French
    Menu:Buffet, A-la-carte
    意·日本料理餐厅 II Japanese Cuisine Restaurant
    Cuisine:Japanese, Sushi
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Sofitel Harbin Hotel from real guests

    Overall rating
    8.0
    Excellent
    From 681 reviews
    Provided by verified guests of
    Agoda Reviews (130)Booking.com Reviews (165)
    Rating via Agoda7.9
    /
    10
    Cleanliness8.2
    Facilities7.7
    Location7.6
    Room comfort and quality8.5
    Service8.0
    Value for money7.6
    High score for Harbin
    Rating
    9+ Exceptional (17)
    8-9 Excellent (21)
    7-8 Very Good (29)
    6-7 Good (12)
    <6 Below Expectation (8)
    Time of the year
    Mar - May (12)
    Jun - Aug (14)
    Sep - Nov (13)
    Dec - Feb (48)
    All guests (130)
    All room types
    All languages
    Showing 87 verified guest comments
    12345
    2.4
    SUI from Hong Kong
    Solo traveler
    Superior Room 1 King Bed
    Stayed 1 night in June 2019

    Worst concierge service and hotel management ever!”

    Night shift staff at concierge booked a taxi for me to the airport reassuring taxi ride is safe in Harbin despite my request of a proper airport transport. The taxi driver arrived on time early in the morning and pretended to be nice and processional until he pulled over in the middle of the way to the airport and got a group of 3 from a hostel (a budget hostel!) onto the taxi in order to earn extra money. I was extremely angry and lodged an official complaint to the hotel management but until now received no official reply. Horrible!

    Reviewed July 20, 2019

    Bonjour Guest, Highly appreciated to stay with us and sincerely apologize for inconvenience of your experience at Sofitel Harbin. I deeply regret that you received a welcome was far below the standards which we set for ourselves. Please rest assured that we have taken strong measures regarding the individual concerned and that I have thoroughly briefed to department managers on this issue and already set the proper procedure to follow in the future. I am confidence that your experience will be greatly improved in future. Once again, please accept my sincerely apology and hopefully enjoy to stay with us in future. Thanks & Best regards, Lisa Guest Experience Manager

    Responded July 22, 2019
    Sofitel Harbin Hotel
    4.4
    SUI from Hong Kong
    Solo traveler
    Superior Room 1 King Bed
    Stayed 2 nights in June 2019

    Worst concierge service and hotel management ever!”

    Night shift staff at concierge booked a taxi for me to the airport reassuring taxi ride is safe in Harbin taxi driver arrived on time early in the morning and pretended to be nice and processional until he pulled over in the middle of the way to the airport and got a group of 3 from a hostel on the taxi in order to earn extra money. I was extremely angry and lodge an official complaint to the hotel management but until now there is no official reply. Horrible! my request of a proper airport transit. The taxi driver arrived on time early in the morning and pretended to be nice and processional until he pulled over in the middle of the way to the airport and got a group of 3 from a hostel on the taxi in order to earn extra money. I was extremely angry and lodge an official complaint to the hotel managemeNight shift staff at concierge booked a taxi for me to the airport reassuring taxi ride is safe in Harbin taxi driver arrived on time early in the morning and pretended to be nice and processional until he pulled over in the middle of the way to the airport and got a group of 3 from a hostel on the taxi in order to earn extra money. I was extremely angry and lodge an official complaint to the hotel management but until now there is no official reply. Horrible! my request of a proper airport transit. The taxi driver arrived on time early in the morning and pretended to be nice and processional until he pulled over in the middle of the way to the airport and got a group of 3 from a hostel (a hostel!) onto the taxi in order to earn extra money. I was extremely angry and lodged an official complaint to the hotel management but until now there is no official reply. Horrible!

    Reviewed July 20, 2019

    Bonjour Guest, Highly appreciated to stay with us and sincerely apologize for inconvenience of your experience at Sofitel Harbin. I deeply regret that you received a welcome was far below the standards which we set for ourselves. Please rest assured that we have taken strong measures regarding the individual concerned and that I have thoroughly briefed to department managers on this issue and already set the proper procedure to follow in the future. I am confidence that your experience will be greatly improved in future. Once again, please accept my sincerely apology and hopefully enjoy to stay with us in future. Thanks & Best regards, Lisa Guest Experience Manager

    Responded July 22, 2019
    Sofitel Harbin Hotel
    8.0
    Excellent
    NUR from Singapore
    Family with young children
    Luxury Twin Bed
    Stayed 5 nights in December 2017

    A weeklong stay”

    Did not get the rooms we initially booked which was the city view of the room. There was some challenges when we tried to book transport from the hotel to pick us up due to language difference, and ended up had to take a taxi from the airport which was very small and uncomfortable. The hotel concierge did assist us when we were there with land tours and was very helpful.

    Reviewed April 12, 2018

    Bonjour my dear guest:Sorry for late respond to you, Thank you for you share your experience to us, and we wish you everything should be better and better,I am Lisa Guest Experience Manager. Hope to see you again.

    Responded August 28, 2018
    Sofitel Harbin Hotel
    8.8
    Excellent
    fah-apa from Thailand
    Couple
    Luxury King Room
    Stayed 4 nights in December 2018

    good hotel near shopping mall”

    the room is clean nice and comfortable. if you want wind,ask for lower floor. I had 1 night on higher floor it was no wind at all even the outside was so cold.

    Reviewed January 05, 2019

    Dear guest Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

    Responded February 27, 2019
    Sofitel Harbin Hotel
    9.6
    Exceptional
    YAP from Malaysia
    Business traveler
    Superior Room 1 King Bed
    Stayed 4 nights in October 2018

    Friendly staff. Expensive but totally worth it. Great concierge team!”

    it is probably too expensive should I be travelling for leisure. but as I am working, it is totally worth it!

    Reviewed November 26, 2018

    Bonjour Mr. Yap Warm greeting from Sofite Harbin We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

    Responded December 03, 2018
    Sofitel Harbin Hotel
    9.2
    Exceptional
    Phat from Thailand
    Solo traveler
    Superior Room 1 King Bed
    Stayed 1 night in January 2018

    THIS HOTEL MAKE MY TRIP WAS SPECIAL”

    SOFITEL has a good location, it's nearly by Wanda Plaza. They has a good accommodation. I really LOVE thire Bathtub with red wine bubble (Can request at service center). but the heater not be good as it should will be cuz the weather in the room is a little bit cold. However. in the overall i like this hotel and will be back again. LOVE IT!

    Reviewed January 06, 2018

    Dear Phat We very much appreciate your comments regarding your stay at the Sofitel Harbin. I will pass the feedback to our colleagues, it inspire us to move on, to provide a better service, hope to see you soon Best Regards Lisa Yang Guest Experience Manager Sofitel Harbin

    Responded March 02, 2018
    Sofitel Harbin Hotel
    8.0
    Excellent
    Shi from Singapore
    Family with teens
    Deluxe Twin Room
    Stayed 4 nights in December 2017

    Clean and cozy rooms ”

    Rooms were clean and cozy. Hotel is located next to Wanda Mall. Humidifier was provided in room which was a plus point since we visited during the cold winter. Fruits were also provided during our stay. Restaurants are about 10-15 mins walk away. Overall satisfied stay!

    Reviewed January 03, 2018

    Dear Shi Warm greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Hope to see your in the future Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

    Responded March 02, 2018
    Sofitel Harbin Hotel
    8.4
    Excellent
    Peter from Australia
    Couple
    Luxury King Room Club Sofitel
    Stayed 4 nights in January 2017

    Satisfactory ”

    Comfy hotel close to Wanda plaza were great restaurants level 5 upstairs . The food was average and disappointing in the hotel even being on a club level . The rooms were nice but you could not control room temperature which were set at around 25 degree which we had to keep opening and closing window . Joseph was very helpful on concierge and help us when needed . Overall we did expect a higher service being a Sofitel Hotel

    Reviewed January 23, 2017
    7.7
    Very good
    Simon from United Kingdom
    Couple
    Luxury King Room
    Stayed 3 nights in February 2015

    Great hotel, location not as good.”

    Large room, large comfortable bed, good facilities.

    My girlfriend and I had a good stay at this hotel. You should choose a Luxury Room - the bed is huge and comfortable. I would say for the Ice Festival the location is not so good, and the restaurants close too early, but generally this is a very good choice. Staff are very good and friendly too.

    Reviewed March 17, 2015
    9.0
    Exceptional
    monika from United Kingdom
    Family with young children
    Superior Room 1 King Bed
    Stayed 2 nights in January 2015

    Great stay”

    hotel condition, comfort of the bed and location

    The stay was great, staff checked us in at speed, they helped to order a surprise cake for my partner's 4oth birthday. Location is next to a mall which is handy. Ordered breakfast to the room, it was delicious and well presented. Will use Sofitel again.

    Reviewed February 04, 2015
    10.0
    Exceptional
    Hasril from Singapore
    Couple
    Superior Room 1 King Bed
    Stayed 4 nights in January 2014

    awasome”

    very clean & friendly staffs

    it was a best hotel we had in harbin..very friendly staffs n the surprised is the give my husband a birthday cake when on hia birthday..n my hubby enjoy the cake so must.we will going to harbiin next year n will sty in this hotel again..

    Reviewed January 10, 2014
    7.0
    Very good
    Shuang from New Zealand
    Business traveler
    Superior Room 1 King Bed
    Stayed 2 nights in October 2013

    Nice hotel in overall”

    service room size and location

    The stay was overall good. The room size is reasonable but the design of the bathtub has got some problems. The water is easily to get leaked from the tub when taking shower. The staff themselves admitted the design needs to get improved.

    Reviewed October 29, 2013
    9.0
    Exceptional
    Lute from Belgium
    Business traveler
    Superior Room 1 King Bed
    Stayed 1 night in April 2013

    Relaxing stay ”

    Friendly staff, comfortable room and nice food

    The staff at the restaurant is very caring. They accidentally brought me the wrong pizza, but offered me a complimentary salad upon realizing the mistake, and I was shortly after served the pizza that I had originally ordered.

    Reviewed May 09, 2013
    9.0
    Exceptional
    julie from Australia
    Solo traveler
    Superior Room 1 King Bed
    Stayed 6 nights in September 2012

    Very comfortable hotel in a central location”

    Well appointed rooms, helpful staff

    I orginally booked this hotel because I wanted to be located in the area of Harbin that is well known for its shopping. The hotel and the district did not disappoint. My room was very comfortable and the staff were polite and efficient. If you are looking for accommodation in Harbin and are interested in the shopping them this htoel is a great choice.

    Reviewed October 11, 2012
    8.3
    Excellent
    Michelle from United Kingdom
    Couple
    Superior Room 1 King Bed
    Stayed 2 nights in January 2012

    Great Hotel, but think about it's location.”

    Beds not too hard, warm, easily controlled temperature rooms and humidifier in the room.

    we enjoyed our stay at the sofitel harbin. its around 15 minutes in a taxi to 'central street' which was about 17 rmb in a taxi, and about 22 rmb to the ice festival. there is a shopping mall right next door (connected) to the hotel with lots of shops, bakeries, mcdonalds etc so even though youre not on top of the tourist attractions, you're not isolated either. we didnt find getting a taxi difficult and they all seemed to know the sofitel. we ate at the hotel, twice for dinner at 'elements' which was a buffet style with asian and western to choose from for 218 rmb pp and we at breakfast, again buffet style for 170 rmb pp with a wide selection. no major complaints and service was very good. reception and consierge were very helpful with smooth check in and check out. and we got a non smoking room on request! a special thank you to bella who came to help us try and swap our faulty camera we purchased at the shopping mall. she came to translate for us without hesitation. even though there are cheaper (obviously) hotels with better location we would stay here again. one thing i would comment on is that the pool requires you to wear a swimming hat which is not advertised pre-stay.

    Reviewed January 31, 2012
    9.3
    Exceptional
    Kerstin from Germany
    Couple
    Stayed 2 nights in January 2010

    Very good hotel”

    - rooms are very nice and comfortable
    - no maps or sightseeing information provided

    The rooms are very nice and comfortable with big bathrooms and wonderful beds.The breakfast buffet is very manifoldig with lots of western food which is hard to find in China at all. Because we went to Harbin for the famous ice festival we hoped to get some maps and information in the hotel - but unfortuanaly they can not provide anything at all. Make sure you get everything printed out before you go.

    Reviewed February 23, 2010
    8.7
    Excellent
    May from United States
    Couple
    Stayed 2 nights in February 2009

    Harbin Feb 2009”

    Good beds, great retro and mix of furntiture throughout hotel lobby bars/restaurants
    not well designed bathroom and fixtures

    Within the room: - Great bed with pillow selection and warm bed covers! - Clothes closet was innovative with the doors from hallway to the doors from within the bathroom. - Bathroom was not well designed - shower/bath knobs and shower head were not logically placed and caused much water leakage outside of the shower/bath tub. Outside the room: - hotel lobby was pretty with beautiful flower arrangements. - nice photo gallery exhibition (but could ahve had more info regarding the exhibit). - nice mix and use of funiture styles throughout to represent sofitel and a european feel.

    Reviewed February 24, 2009
    10.0
    Exceptional
    bee from Malaysia
    Business traveler
    Superior Room 1 King Bed
    Stayed 1 night in September 2018

    The reception is very polite especially a lady named Maze. ”

    Overall it is good...

    Reviewed September 08, 2018

    Bonjour guest, I am very glad to received your positive feedback,and thanks for you support, Life is Magnifique 生活无限精彩, I am Lisa Guest Experience Manager,hope to see you again.

    Responded December 03, 2018
    Sofitel Harbin Hotel
    8.4
    Excellent
    Robert from Germany
    Business traveler
    Superior Room 1 King Bed
    Stayed 1 night in April 2017

    Surprisingly good!”

    Well trained staff and good facilities. Surprisingly good for one of the smaller cities in China.

    Reviewed April 17, 2017
    8.0
    Excellent
    SIOW from Singapore
    Group
    Deluxe Twin Room
    Stayed 3 nights in February 2017

    Good stay”

    Good stay, nice hotel.

    Reviewed March 30, 2017
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    • Very good location
    • Sophia Square