Somerset West Lake Serviced Residences
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Studio Executive Somerset West Lake Serviced Residences
 Somerset West Lake Serviced Residences
 Somerset West Lake Serviced Residences
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7.8
Very good
/10
(698 reviews)See what guests said
See map
7.4
Very good
Location rating score
Very good location - 2.23 kilometers from city center
Parking
Available
  • Benh Vien Lao Va Cac Benh Phoi Trung Uong760 m
  • Embassy of Venezuela780 m
  • Huu Tiep Lake and the Downed B-52950 m
  • Embassy of Chile980 m
  • Benh Vien 3541 km
  • Embassy of Bulgaria1.22 km
  • Quan Ngua Stadium1.23 km
  • Phu Tay Ho1.25 km
  • Embassy of Japan1.4 km
  • Mercury Travel1.43 km
  • Free Wi-Fi

    Somerset West Lake Serviced Residences

    No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam, - See map
    "In particular our maid service was excellent."
    Adrian - 28 October 2017
    Exceptional reputation
    Recommended by 85% of guests
    Excellent service
    8.3 rating for service
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Bar

    6 travelers looked at this property within the last 36 hours for various dates

    Book now before it's too late!

    Property ranking|Compared to 6,866 Hanoi properties
    See all rankings
    Room size
    74 sqm.
    Room comfort score
    7.9/10
    Cleanliness score
    8.2/10
    Value for money score
    8.1/10
    Bigger than
    99
    %
    of Hanoi properties
    Better than
    97
    %
    of Hanoi properties
    Better than
    95
    %
    of Hanoi properties
    Better than
    94
    %
    of Hanoi properties
    Value for money8.1
    Distance to city center4.00 Km
    Location rating7.4
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport7.1 km

    Rooms available at Somerset West Lake Serviced Residences

    7.9
    Very good
    Room comfort & quality
    3-Bedroom Executive Apartment
    3-Bedroom Executive Apartment
    ...
    • Room size: 112 m²/1206 ft²
    • Street view
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    2-Bedroom Premier Apartment
    2-Bedroom Premier Apartment
    ...
    • Room size: 95 m²/1023 ft²
    • City view
    • 1 king bed & 1 queen bed
    Enter dates to see prices
    2 Bedroom Executive
    2 Bedroom Executive
    ...
    • Room size: 87 m²/936 ft²
    • Lake view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    2-Bedroom Deluxe Apartment
    2-Bedroom Deluxe Apartment
    ...
    • Room size: 77 m²/829 ft²
    • City view
    • 1 king bed & 1 queen bed
    Enter dates to see prices
    Studio Executive
    Studio Executive
    ...
    • Room size: 37 m²/398 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    1 Bedroom Deluxe
    1 Bedroom Deluxe
    ...
    • Room size: 54 m²/581 ft²
    • Lake view
    • 1 double bed
    Enter dates to see prices
    Studio Premier
    Studio Premier
    ...
    • Room size: 40 m²/431 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    3-Bedroom Deluxe Room
    3-Bedroom Deluxe Room
    ...
    • Room size: 92 m²/990 ft²
    • Separate shower/bathtub
    • 1 queen bed and 1 king bed ...
    Enter dates to see prices
    Executive Apartment Three Bedrooms
    Executive Apartment Three Bedrooms
    ...
    • Balcony/terrace
    • Separate shower/bathtub
    Enter dates to see prices
    Suite
    Suite
    ...
    • Balcony/terrace
    Enter dates to see prices

    What people love about Somerset West Lake Serviced Residences

    • 10.0
      Exceptional
      Staff 

      "Friendly service, adequate restaurant and nice scenic area for sitting."

      Matthew

      |

      13 April 2017

    • 7.6
      Very good
      Staff 

      "The hotel was ok and the guy Ryan in the reception was very helpful."

      mette

      |

      08 October 2016

    • 8.0
      Very good
      Staff 

      "The staff was attentive providing great service for our needs."

      Farng

      |

      22 November 2017

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    More about Somerset West Lake Serviced Residences

    More about Somerset West Lake Serviced Residences

    10.0
    Exceptional

    "Really enjoyed clean pool and well arranged fitnessRoom, ver..."

    Wonchul

    |

    23 November 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional
    Staff 

    "Nice view, staffs are friendly, help full ( specially the gu..."

    Dan

    |

    05 November 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Restaurant
    Menu:Buffet, A-la-carte

    Nearby restaurants

    Vietnamese cuisine
    Vietnamese cuisine
    Propaganda Cafe
    740 m Vietnamese
    Ashima
    1.3 km Vietnamese
    Nem lui Hue
    1.5 km Vietnamese
    British cuisine
    British cuisine
    Bohemia West Lake Cafe
    3.0 km British, Central European, European
    Nha Hang Soi10
    3.0 km British, Chinese, Japanese
    Asian cuisine
    Asian cuisine
    Potomac Cruise - Restaurant & Coffee
    60 m Asian, Fusion, Vietnamese
    Daikon Foods
    230 m Asian, Japanese, Sushi
    Rock Billy
    840 m Asian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Somerset West Lake Serviced Residences from real guests

    Overall rating
    7.8
    Very good
    From 838 reviews
    Provided by verified guests of
    Agoda Reviews (698)Booking.com Reviews (140)
    Rating via Agoda7.8
    /
    10
    Cleanliness8.2
    Facilities7.8
    Location7.4
    Room comfort and quality7.9
    Service8.3
    Value for money8.1
    High score for Hanoi
    Rating
    9+ Exceptional (100)
    8-9 Excellent (98)
    7-8 Very Good (158)
    6-7 Good (67)
    <6 Below Expectation (78)
    Time of the year
    Mar - May (119)
    Jun - Aug (128)
    Sep - Nov (162)
    Dec - Feb (92)
    All guests (698)
    All room types
    All languages

    Show reviews that mention 

    Showing 501 verified guest comments
    12345
    9.6
    Exceptional
    Roderick from China
    Family with young children
    Studio Premier
    Stayed 7 nights in June 2019

    Best value for money”

    Here you get a fully serviced apartment + pool + fitness room + full view of West Lake for the same price as the Old Quarters. All the staff, everyone are the friendliest and most helpful. I stay here every summer and I will again next year!

    Reviewed July 01, 2019

    Dear Roderick, Thank you very much for taking your time to review our property. We are delighted that you like all our facilities and service. We are pleased to welcome you back next year. Warmest regards, Tammy Tran Assistant Residence Manager

    Responded July 07, 2019
    Somerset West Lake Serviced Residences
    10.0
    Exceptional
    Sasith from Singapore
    Couple
    1 Bedroom Deluxe
    Stayed 3 nights in January 2019

    Just awesome ! Value for money bigger room size ”

    We chose this place specially because if room size, it very spacious, highly recommended for families and who is looking for spacious rooms. Even though I booked 1 bedroom apartment they upgraded to 2 bedroom apartment, just nice we loved it, it had a great view over lake Location will be edge in the city but it’s just 10min away from city center. Breakfast was okay! Not much variety but it’s fine ! Staff was great, very helpful. They guided us what to do and where to go. Definitely will come here again !

    Reviewed February 12, 2019

    Dear Sasith, Thank you very much for staying with us and sharing your feedback. We are glad that you enjoyed your stay at our property as well as like our facilities and services. We look forward to welcoming you back. Best regards, Tammy Tran Assistant Residence Manager

    Responded February 16, 2019
    Somerset West Lake Serviced Residences
    8.4
    Excellent
    Jerickson from Singapore
    Family with young children
    2-Bedroom Premier Apartment
    Stayed 1 night in June 2018

    Nice and huge rooms”

    You will get bigger than usual rooms for a very reasonable price. Clean and nice rooms with a great view. They upgraded us for free to a 3br suite even if we only booked a 2br premiere suite. Thank you.

    Reviewed June 30, 2018

    Dear Mr/Ms Jerickson, Thank you very much for taking your time to review our property. We are glad to learn that you enjoy our upgrade. We look forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager

    Responded July 04, 2018
    Somerset West Lake Serviced Residences
    8.8
    Excellent
    Mai from Vietnam
    Couple
    1 Bedroom Deluxe
    Stayed 1 night in June 2018

    Nice lake view”

    We booked for two but there’s only one bath towel set was set up. (There’s no shower cap set up this time as well). We didn’t notice that breakfast is not included in the deal we booked so if you really want breakfast, check the deal carefully. (Buffet breakfast is quite standard with not much choice).

    Reviewed June 25, 2018

    Dear Ms Mai, Thank you for taking the time to write this review. We appreciate your comment about bathroom amenities and will work with team members for improvement. We look forward to welcoming you back. Best Regards, Thanh Tran Assistant Residence Manager

    Responded July 04, 2018
    Somerset West Lake Serviced Residences
    8.8
    Excellent
    Bui from Vietnam
    Business traveler
    Studio Premier
    Stayed 4 nights in November 2017

    Avoid ground floor”

    I booked on agoda with Lake View but when I checked in they gave me garden view in the ground floor. I am not happy about that even they explained to me that they ran out of room. They did move me to the room I booked in the second day. But I had bad experience with the corridor in the ground floor. The smell is horrible. The 3rd floor with lake view is good and the hall is also cleaner.

    Reviewed November 21, 2017

    Dear Mr/Ms Bui, Thank you for taking the time to write this review. We appreciate your comment and will work with team members for improvement . We hope to welcome you again. Best Regards, Thanh Assistant Residence Manager

    Responded November 27, 2017
    Somerset West Lake Serviced Residences
    9.6
    Exceptional
    Thinagharan from Malaysia
    Couple
    Studio Executive
    Stayed 1 night in September 2016

    Best stay near West lake, Hanoi”

    Everything was perfect. From check-in, check-out, room condition, amenities, all was prepared in advance, and I did not have to call housekeeping. This is one of the very few perfect stays that I have experienced in hotels and service apartments all over the world. Service quality can be anywhere and it does not have to be only at 5 star places.

    Reviewed September 05, 2016
    9.7
    Exceptional
    Mai from Vietnam
    Couple
    Studio Executive
    Stayed 1 night in July 2015

    Enjoyed our stay”

    Fully furnished room, cleanliness, helpful staff

    Overall we enjoyed our stay in Somerset West Lake since we were expecting a fully furnished studio and they provided a nice room with everything you need for a small family. Besides, the receptionists are quite helpful in finding and returning my forgotten stuffs in fhe room. The only matter made us disappointed is the view. It is advertised on Agoda that the apartment will have lake view, that's why we decided to book! However, when we arrived, they gave us the apartment on ground floor with definitely no view at all. We had to request to arrange for us another unit on upper floors with proper view as stated in the room description but they can only give us the one on 2nd floor (on top of the one on the ground) and it still turned out to have only view to trees and their pool!!! If anyone like to have view, I would recommend to make sure that your apartment is located on higher floor, or choose the 1-bdr unit instead since it has balcony and direct view to the lake.

    Reviewed July 20, 2015
    8.3
    Excellent
    Frank from Netherlands
    Solo traveler
    1 Bedroom Deluxe
    Stayed 1 night in February 2014

    Prima prijs/qualiteitsverhouding”

    Friendly helpfull staf, spacious room, good wifi

    We stayed here because of a cancellation elsewhere. The hotel was good for a short stay. It is out of the way of the centre and backpack area and in the area behind the hotel is not so much to do and to see. But the situation at the Westlake makes it just fine. Nice pool, spacious rooms and very helpful and friendly staf makes it a comfortable place to stay.

    Reviewed March 06, 2014
    9.3
    Exceptional
    Indra from Singapore
    Couple
    Stayed 4 nights in February 2013

    Great service apartment with amazing staff!”

    Amazing staff, impeccable service and large sized apartments

    Stayed for almost a week. Noticed that the staff were impeccably serviced oriented. Was given a low floor room but was given a higher one when I feedbacked that I had made the bookings months ago and had specically requested for a high floor room.Staff helped us to move and gave us umbrellas when we went on tour on rainy days. Doorman offered his cigarettes when he knew the shops were closed during Chinese New Year and that I was about to go and buy my supplies. Breakfast served at the cafe in the lobby could be better though. Will be back for sure!

    Reviewed September 02, 2013
    9.7
    Exceptional
    Teou from Singapore
    Business traveler
    Studio Premier
    Stayed 4 nights in August 2011

    Large room. Nice service. ”

    Nice and quiet location but it is close to a quaint street of thuy khue with lots of little shops.

    the staff greets you and they knew my preference on rooms and automatically selects it for me. i actually like the wine served there. reasonable price. i usually buy fruits from the stalls just across the road. manager always engages with customers and a great conversationist.

    Reviewed September 26, 2011
    8.0
    Excellent
    Tanaporn from Thailand
    Business traveler
    Studio Premier
    Stayed 2 nights in October 2010

    Private and nice”

    Professional
    none

    hese internationally managed accommodations with personalized services and extensive facilities are centrally located to make your business travel, weekend retreat or extended stay convenient and enjoyable. Surrounded by the largest concentration of commerce and business, the residence is ideal corporate housing for the expatriate on project assignment or relocation. You can stroll at your leisure to the many restaurants, entertainment areas and city attractions located outside the residence. There is a convention center, child education center and a shopping mall on the lower floors. Being the tallest tower, each residence offers panoramic views of the city. Enjoy the rich culture of Hanoi while living in a spacious and comfortable private apartment with the luxurious services and facilities that you desire.For your reservation at Somerset Grand Hanoi, please select the dates of your stay and complete our secure online booking form

    Reviewed November 20, 2010
    10.0
    Exceptional
    Raymond from Singapore
    Business traveler
    Studio Executive
    Stayed 4 nights in April 2019

    3rd time staying here”

    After staying here for 3 time. I still prefer to stay here. Location is good and staff is Friendly. Room is clean. But the restaurant need to improve on their breakfast.

    Reviewed April 13, 2019

    Dear Raymond, Thank you very much for your strong support to our property so far. We are delighted that you like our location, apartment and services. At the same time, we are well noted your feedback about breakfast. We will work with our breakfast vendor for improvement. We look forward to welcoming you back. Warmest regards, Tammy Tran Assistant Residence Manager

    Responded April 15, 2019
    Somerset West Lake Serviced Residences
    9.2
    Exceptional
    sangho from Australia
    Couple
    2-Bedroom Deluxe Apartment
    Stayed 3 nights in March 2019

    Good family hotel”

    It’s 2 bed room apartment for my family trip. Good location and staffs were so friendly. It’s just a little old hotel but overall was great staying.

    Reviewed March 31, 2019

    Dear sangho, Thank you very much for taking your time to review our property. We are delighted that your family had an enjoyable stay with us. We look forward to welcoming you back. Warmest regards, Tammy Tran Assistant Residence Manager

    Responded April 07, 2019
    Somerset West Lake Serviced Residences
    10.0
    Exceptional
    Wonchul from South Korea
    Business traveler
    Studio Premier
    Stayed 5 nights in October 2018

    great hotel”

    I stayed at this hotel 5days. really enjoyed clean pool and well arranged fitnessRoom, very good service from every staff. I highly recommand this hotel.

    Reviewed November 23, 2018

    Dear Wonchul, Thank you very much for staying with us and giving us wonderful review about our facilities and service. We appreciate your perfect score and look forward to welcoming you back. Kind regards, Tammy Tran Assistant Residence Manager

    Responded November 25, 2018
    Somerset West Lake Serviced Residences
    8.4
    Excellent
    Thi from Vietnam
    Solo traveler
    Studio Executive
    Stayed 2 nights in September 2018

    My home after home”

    In love with somerset, i always stay here when I am in hanoi

    Reviewed September 24, 2018

    Dear Thi , Thank you so much for stay at Somerset west lake in Hanoi. I appreciate reading that you enjoyed staying with us. And we are very thank you for positive recommending us to others as the best place. Once again, thank you for choosing us every time when you in Hanoi, we are trying to offer to you more memorable stay! Kind regards, customer relationship manager Alice Lee

    Responded September 27, 2018
    Somerset West Lake Serviced Residences
    8.8
    Excellent
    Adrian from United Kingdom
    Family with young children
    2 Bedroom Executive
    Stayed 14 nights in October 2017

    I very seldom review places...”

    ...but am extremely positive about the Somerset. As a western person who spends a lot of time in Hanoi with my young family it stood out vs alternatives by the fact that you feel removed from the chaos of the city by virtue of overlooking the West Lake, and even more so by the staff who are charming and very effective. In particular our maid service was excellent. It wasn’t just that the lady cleaned our place extremely well daily. She also folded our laundry and put away our dishes etc. I’d recommend this place and will stay there whenever I go back to Hanoi.

    Reviewed October 28, 2017

    Thank you for your compliments of our staffs with special mention to our maid. It is great to have you stay with us. We look forward to welcoming you again.

    Responded October 30, 2017
    Somerset West Lake Serviced Residences
    7.6
    Very good
    Thu from Vietnam
    Couple
    Studio Executive
    Stayed 9 nights in August 2017

    Everything was good”

    Location is convenient for West Lake entertainment areas with western restaurants and bars/pub. However it is really far from the old quarter. Receptionists were nice and helpful. Unfortunately the security guy who opened the door for customers were kind of smelly. I also noticed he was more helpful towards foreigners than local customers.

    Reviewed October 26, 2017

    Thank you for taking the time to write this review with good comment about our receptionists. We appreciate your comment about security guy and will personally address his issue to ensure he receives the necessary guidance to perform a much better role moving forward to avoid such inconvenience.

    Responded October 30, 2017
    Somerset West Lake Serviced Residences
    4.4
    SAI from Singapore
    Family with young children
    2 Bedroom Executive
    Stayed 2 nights in April 2017

    2 Days stay in Hanoi”

    Big Hotel with the name but we are disappointed by it. The carpet in each room is old and smelly. The aircon is old an dirty. The breakfast that we have to pay is a let down, a big No No. Not much choice and taste is bad. Generally we are very disappointed. The front desk try to help us to tour around - Thanks for that. Rather than that I believe they are only carter for long term stayer, I would not recommend for Tourist and short stay. There is lots of hotel with way better facility and location and the price may be a lot better than this Residences. The only good point I can say is that this residence is big.

    Reviewed April 13, 2017

    Thank you for taking time to write this review. We apologize that we were unable to make you feel more at home and comfortable. We appreciate your review and would like to assure you that we are working on an improvement plan. We hope you will stay with us again, giving us another opportunity to serve you better.

    Responded May 18, 2017
    Somerset West Lake Serviced Residences
    8.0
    Excellent
    Cong from Vietnam
    Solo traveler
    1 Bedroom Deluxe
    Stayed 1 night in January 2017

    Clean, good value for money”

    The place is overall a good value for money, except location and room layout (bedroom is located next to the hallway). Also be noted of the power socket which is Singaporean standard. You can borrow an adapter from the reception.

    Reviewed February 04, 2017

    Thank you for your feedback.. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

    Responded May 18, 2017
    Somerset West Lake Serviced Residences
    8.8
    Excellent
    Tan from Singapore
    Group
    2 Bedroom Executive
    Stayed 4 nights in December 2016

    I will definitely stay at Somerset Westlake again when I visit Hanoi again.”

    The location is ideal for my family as it's away from the bustling Hanoi old quarters but yet not too far. It's approx 10 mins drive away. There were plenty of foods outside the apartment. We didn't have to worry about going hungry. The staffs were friendly and helpful. The rooms were spacious and clean.

    Reviewed December 13, 2016
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    Somerset West Lake Serviced Residences
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