Sugar Palm Grand Hillside Hotel
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Grand Deluxe Sugar Palm Grand Hillside Hotel
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8.3
Excellent
/10
(4354 reviews)See what guests said
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8.3
Excellent
Location rating score
Excellent location - 190 meters to the beach
Popular neighborhood
Parking
FREE
  • Surf House Phuket Phuket220 m
  • Phuket Surf300 m
  • Kata View Point590 m
  • Kata Beach780 m
  • Wat Kitti Sangkaram890 m
  • Kata Noi Beach1.02 km
  • Kata Night Market1.04 km
  • Santosa Wellness Center1.33 km
  • Dino Park Mini Golf1.59 km
  • Commemoration of Princess Mothers Stadium1.85 km
  • Free Wi-Fi

    Sugar Palm Grand Hillside Hotel

    1 Khoktanod Soi 3, Kata Road, Tambon Karon Muang Phuket, Kata, Phuket, Thailand, 83100 - See map
    "Overall good property, the rooms on higher floors- 6 and above have great views."
    Georgey - 24 March 2018
    Exceptional reputation
    Recommended by 88% of guests
    Excellent cleanliness
    8.5 rating for cleanliness
    • Airport transfer

    • 190 meters to the beach

    • Located in heart of Phuket

    • Free Wi-Fi in all rooms!

    • Sauna

    6 travelers looked at this property within the last 36 hours for various dates

    Book now before it's too late!

    Property ranking|Compared to 11,179 Phuket properties
    See all rankings
    Value for money score
    8.6/10
    Room comfort score
    8.3/10
    Location score
    8.3/10
    Service score
    8.4/10
    Better than
    97
    %
    of Phuket properties
    Better than
    97
    %
    of Phuket properties
    Better than
    96
    %
    of Phuket properties
    Better than
    96
    %
    of Phuket properties
    Value for money8.6
    Distance to city center30.00 Km
    Location rating8.3
    Nearest airportPhuket International Airport (HKT)
    Distance to airport32.5 km

    Rooms available at Sugar Palm Grand Hillside Hotel

    8.3
    Excellent
    Room comfort & quality
    Grand Pool Access
    Grand Pool Access
    ...
    • Room size: 45 m²/484 ft²
    • Pool view
    • 1 queen bed
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    Grand Jacuzzi Deluxe
    Grand Jacuzzi Deluxe
    ...
    • Room size: 45 m²/484 ft²
    • Pool view
    • 2 single beds or 1 double b...
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    Grand Deluxe
    Grand Deluxe
    ...
    • Room size: 45 m²/484 ft²
    • Pool view
    • 2 single beds or 1 double b...
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    Twin Deluxe
    Twin Deluxe
    ...
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      Single Deluxe
      Single Deluxe
      ...
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        Twin Deluxe
        Twin Deluxe
        ...
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          Double room - De Luxe - Jacuzzi
          Double room - De Luxe - Jacuzzi
          ...
          • Balcony/terrace
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          Twin/Double room - Jacuzzi
          Twin/Double room - Jacuzzi
          ...
          • Balcony/terrace
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          Double room - Single use - Superior
          Double room - Single use - Superior
          ...
          • Balcony/terrace
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          Room with Pool Access
          Room with Pool Access
          ...
          • Balcony/terrace
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          What people love about Sugar Palm Grand Hillside Hotel

          • 10.0
            Exceptional
            Location

            "Great location Nice rooms Good security"

            ROY J.

            |

            14 January 2016

          • 8.4
            Excellent
            Staff 

            "the property has very friendly staff."

            Georgey

            |

            24 March 2018

          • 8.0
            Very good

            "Nice view from the room that we stay."

            cherry

            |

            03 March 2017

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          More about Sugar Palm Grand Hillside Hotel

          More about Sugar Palm Grand Hillside Hotel

          9.2
          Exceptional

          "Wonderful place, beautiful view, great location."

          Gabriel

          |

          31 December 2018

          An overview

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          What they offer

          8.4
          Excellent
          Breakfast

          "Good breakfast and nice room, good internet."

          Brian

          |

          31 December 2018

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Food and dining

          Restaurants on site

          Baby Palm Restaurant
          Cuisine:Asian, International, Local
          Menu:Buffet, A-la-carte
          Palm Square at Kata
          Cuisine:International
          Menu:Buffet

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Reviews of Sugar Palm Grand Hillside Hotel from real guests

          Overall rating
          8.2
          Excellent
          From 5284 reviews
          Provided by verified guests of
          Agoda Reviews (4354)Booking.com Reviews (143)
          Rating via Agoda8.3
          /
          10
          Cleanliness8.5
          Facilities8.0
          Location8.3
          Room comfort and quality8.3
          Service8.4
          Value for money8.6
          High score for Phuket
          Rating
          9+ Exceptional (1293)
          8-9 Excellent (1082)
          7-8 Very Good (1082)
          6-7 Good (431)
          <6 Below Expectation (319)
          Time of the year
          Mar - May (1170)
          Jun - Aug (1195)
          Sep - Nov (948)
          Dec - Feb (894)
          All guests (4354)
          All room types
          All languages

          Show reviews that mention 

          Showing 4207 verified guest comments
          12345
          8.8
          Excellent
          Tunchanok from Thailand
          Family with teens
          Double Deluxe
          Stayed 1 night in April 2019

          Nice hotel, good service”

          Good - Facility : pool, jacuzzi, amenity - Breakfast : good - Nice view from the room (far sea view) - One free cocktail at the bar (Only 1 glass for 3 people) - Value for money - Walking distance to the beach Bad - Location a bit up hill - Parking place - limited - Some staff not informative (only the ones at the bar and the restaurant cannot give detail about food and drink)

          Reviewed April 16, 2019
          6.8
          Good
          Thanyalak from United States
          Couple
          Grand Pool Access
          Stayed 4 nights in April 2019

          Good”

          PRO: Having access to the pool straight from the balcony was nice. CON: There was a funky smell to the room that would not go away, even after buying a can of air freshener. mini-con: If you get one of the top level rooms, prepare for a lot of walking and stairs to get there. The elevators only get you part way there.

          Reviewed April 29, 2019
          9.6
          Exceptional
          Zsofia from United Kingdom
          Solo traveler
          Grand Jacuzzi Deluxe
          Stayed 4 nights in January 2019

          Exceptional”

          I was staying 4 nights in a room which had a Jacuzzi on the balcony. The only thing that it couldn't be filled up as something was wrong with the plug. Maintenance attended very quickly but the issue still hasn't been solved after. Had to call for the second time. The room itself is spacious the bed is comfy. The other down side is that the aircon is noise and it doesn't have a remote controller. Otherwise the staff is excellent very helpful and the breakfast is exceptionally good.

          Reviewed February 07, 2019
          8.4
          Excellent
          Jorgen from Denmark
          Couple
          Grand Deluxe
          Stayed 12 nights in March 2019

          A hotel you will book again!”

          Outstanding welcome as we checked in for the second time! Wonderful service in particular from Paul at the reception! Overall good service, fine breakfast and service from the young waitresses. Fine rooms with view. Best to book in block 1, in particular if you are elderly or handicapped..

          Reviewed March 28, 2019
          9.2
          Exceptional
          Pavel from Russia
          Solo traveler
          Grand Deluxe
          Stayed 5 nights in August 2017

          Very convenient location, just 5 min walk to the beach. Amazing view from the room! ”

          It was my second stay in this hotel. Overall great experience again. You don't need to rent a motorbike to reach the beach and good restaurants. Everything in a walking distance. My room has a spectacular sea view! Staff is very helpful! Will stay here again.

          Reviewed August 28, 2017
          8.0
          Excellent
          cherry from Malaysia
          Family with young children
          Grand Pool Access
          Stayed 2 nights in May 2016

          overall good, staff friendly and helpful...”

          Nice view from the room that we stay. Love the swimming pool just in front of the balcony. Nice rooftop to view sunset & we get free nice drinks too!! A bit tiring when need to get down to the lobby, need walk a while and change evaluators to get down.

          Reviewed March 03, 2017
          10.0
          Exceptional
          Inna from Russia
          Couple
          Grand Deluxe
          Stayed 16 nights in December 2016

          Great hotel - superb location - exceptional service”

          We stayed st sugar palm with family and few friends over NYE for over 2 weeks and they didn't dissapoint. Rooms are quite big with nice views, they arranged in such order so you get a little bit of privacy as well. Clean rooms. Breakfast range is good and staff always very helpful and making an effort to go above expectations. The hotel is above 5 minutes walk to the beach and pools are never crowded like in other hotels in the first line, there was not many kids either. With no rooms available over NYE period and full capacity the hotel didnt feel crowded at all. Overall highly recommended and great value for money.

          Reviewed January 17, 2017
          8.0
          Excellent
          colin from Australia
          Couple
          Grand Pool Access
          Stayed 4 nights in July 2016

          gave me a room without hot water. next day gave me another room with hot water. ”

          Apart from having the no hot water initially, the manager changed rooms for me and gave me a Massage coupon for the spa they own down town and a 70% discount for food at a restaurant they own down down. Also shuttle back and forth at a phone call. very nice pool. big tick manageress

          Reviewed November 30, 2016
          9.6
          Exceptional
          Blair from New Zealand
          Couple
          Grand Deluxe
          Stayed 12 nights in August 2016

          We keep comg back”

          We have come back here for the fourth time and we usually stay for 1-2 weeks. So we obviously like this hotel. The rooms are very large, with nice bathrooms and balconies. The lobby is stylish and the breakfast room airy and interesting. It is a short walk to the beach, although it requires a brief uphill stint on return. The view of Kata Bay and the island more than compensates. There are many restaurants and coffee places nearby. The staff are to be commended. The Front Desk has people who speak excellent English and the General Manager (Michael) is improving this hotel through training of young agreeable and courteous staff, and by offering incentives to repeat guests. As examples, we were taken for an excellent dinner at Palm Square, and a courtesy car was provided for our trip back to the airport. We will be back!

          Reviewed September 13, 2016
          8.0
          Excellent
          Lui from Malaysia
          Couple
          Grand Pool Access
          Stayed 2 nights in August 2016

          Nice stay and location, but worst, not friendly, black face Receptionist ever!”

          First impression of the hotel is WOW.. Nice looking and enjoy the pool view and environment. However, the worst part was the Receptionist being not friendly, not even bother to look at you or welcome you when you look / talk with them! There's a local girl and a white girl . Both of them don't look friendly at all as you won't see their smile at all! Otherwise, room and facilities was great. However, I won't back to this hotel again as I do think a guest deserve an unfriendly staff for a enjoy and relax trip.

          Reviewed August 26, 2016
          9.6
          Exceptional
          craig from United Kingdom
          Solo traveler
          Grand Deluxe
          Stayed 1 night in August 2016

          nice hotel and staff”

          Philippine staff were very nice and efficient (waiting for checkout was a bit long but ..) Hotel is in a good location and can walk to the beach in a few minutes. i got a free upgrade as the room i booked was full so i had a jacuzzi on the balcony and seaview...kind of overlooked in the jacuzzi tho!! gym was out of order but at around 2000b it was a good deal for low season. pools are nice too...breakfast was a decent selection for the price too...also a free beer in the fridge and free cocktail on the rooftop bar... a low season bargain for sure and would stay again

          Reviewed August 09, 2016
          8.4
          Excellent
          Andy from Australia
          Solo traveler
          Grand Pool Access
          Stayed 2 nights in July 2016

          Great Hotel and location”

          Great hotel and breakfast service, great location for quick access to Kata centre and everything is walking distance. The pools are fantastic and the 7th floor bar view is outstanding. The staff where OK, its just that they are so disengaged, bored or there is low moral. They attend work but don't have that caring attitude you associate with Thai hospitality. Shame as I would go back otherwise.

          Reviewed August 02, 2016
          10.0
          Exceptional
          Devin from Canada
          Couple
          Grand Jacuzzi Deluxe
          Stayed 3 nights in March 2016

          Really Enjoyed our Stay”

          We stayed here for 3 nights and really enjoyed it. The facility is very big, with several nice pools along the hillside so you can see out into Kata area, and even the beach if on a high enough floor. The breakfast buffet is good, and the staff are nice. The 7th Heaven bar is a great place to watch the sunset and relax in the evening. All in all a good place to stay, with very comfortable beds and decent wifi too.

          Reviewed March 21, 2016
          8.3
          Excellent
          THAM from Malaysia
          Family with young children
          Grand Jacuzzi Deluxe
          Stayed 2 nights in February 2016

          Great location!!”

          Location, near beach & great F&B nearby

          Location of the hotel was great, loved the hilltop scenery. There's a steep slope leading to the hotel lobby, which is quite tiring for younger children and elderly. Lots of great F&B within walking distance, though renting a bike is an added advantage.

          Reviewed February 15, 2016
          10.0
          Exceptional
          John from Ireland
          Couple
          Grand Deluxe
          Stayed 3 nights in October 2015

          Great hotel ”

          Cleanliness of rooms, helpful staff, quality wifi

          Really good stay. No complaints with hotel. A++. Beware or outdoor Resteraunt at bottom of hill on the corner. Both my partner and I contracted very nasty food poisoning from there and weren't able to leave hotel room for 36 hours due to illness. Hotel staff were v helpful during this time

          Reviewed November 01, 2015
          9.7
          Exceptional
          Derlynn from Singapore
          Group
          Grand Jacuzzi Deluxe
          Stayed 2 nights in May 2015

          Wonderful location, friendly staff”

          Room cleaniness, location, pool

          The room is very comfortable and clean. I especially like the sea view I had from my room! Location is wonderful as it is not too far from any amenities and is just 5 minutes frm kata beach. The pool is simple yet nice to swim in!

          Reviewed May 25, 2015
          9.3
          Exceptional
          Shanice from Singapore
          Couple
          Grand Jacuzzi Deluxe
          Stayed 3 nights in April 2015

          Best place for relaxation”

          Good view, Friendly staffs, Nice food

          It was a pleasant stay the the hotel, we booked at room with jacuzzi pool right outside the balcony. we had an amazing view of Kata beach from our room's balcony. It was really relaxing, the hotel staffs were very friendly, they greet every guests no matter where they are (lift, swimming pool etc) It was a short 5 mins walk to Kata beach from the hotel. Along the short stretch of road to the beach, there's plenty of convenient stores, restaurants and beach wear shops. And the food is good! :D

          Reviewed April 23, 2015
          9.0
          Exceptional
          Aldo from Philippines
          Couple
          Grand Jacuzzi Deluxe
          Stayed 3 nights in March 2015

          Everything is Fantastic”

          View, Location, Massage

          All the staff we encountered are accommodating, nice and very welcoming. We stayed at Room 1907 and we can see the ocean from our balcony. The room was big, nicely decorated and clean plus it has a jacuzzi and it is really awesome. The other rooms has its own private swimming pool. And speaking of the pool, the view from the pool is very nice and the pool itself is nice. You can have pure relaxation in this hotel. The only thing we did not like about our room is the temperature. I think they need to install a FAN or they need a high power air condition to make it a bit colder cause its quite hot in the room especially in the afternoon. Also you need to try their massage it is fantastic. Location is fine, you can reach the beach in 5 to 10 minutes. Overall, we really love this hotel. We will check in this hotel again when we go back to Phuket.

          Reviewed March 29, 2015
          9.7
          Exceptional
          Haruko from Japan
          Couple
          Grand Deluxe
          Stayed 1 night in February 2015

          Good value!”

          Good location, clean room, big bath tub

          Good hotel! The location was excellent. Just few minutes to the beach and town. Some people mentioned about the heavy hill toward to the hotel on this reviews, I found you can avoid it. There was a stairs to the lobby level in the motor bike parking was located before the hill. I stayed grand deluxe room on the 7th floor. My room had slightly sea view( maybe 60 degrees) from balcony. It was lucky! Room was enough big for two and bathroom had also enough space. I liked the big bath tub. Maybe bathroom light was a bit dark for women's make up. The amenities all you may need were everything in the room including one can of beer. Staff in reception and the restaurant are friendly and work very good. I can recommend this hotel to whom look for convenient and quiet place.

          Reviewed February 15, 2015
          9.0
          Exceptional
          Gillian from Singapore
          Couple
          Grand Deluxe
          Stayed 3 nights in November 2014

          Peaceful getaway from the bustle of Patong”

          Pool side access from hotel room, great city view, close to beach

          Great pool access directly from hotel room and a nice hilltop view of Kata city. Very peaceful and quaint little hillside hotel! Kata view point is also only about 10min away with a great view of the kata beach! Could go further down to Promethp cape view point as well. Hotel's about one hour ride away (along with other tourist pickups) from the pier to get to Koh Phi Phi island tour. 40km from airport; costs about 750THB + 100THB (airport surcharge) from airport on a metered taxi.

          Reviewed November 16, 2014
          12345
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          Sugar Palm Grand Hillside Hotel
          |Excellent 8.3
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          • Excellent location
          • Kata Beach