Swell Resort
Swell Resort
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"Great place would stay again"

Linda

06 February 2016

1 Bedroom Apartment - Bed Swell Resort
1 Bedroom Apartment - Bed
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Lobby Swell Resort
Lobby
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Interior view Swell Resort
Interior view
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Interior view Swell Resort
Interior view
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Exceptional
Location
9.0
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Swell Resort

Exceptional location
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Excellent
From 97 reviewsSee what guests said
8.3
Recommended by 92% of guests
  • 180 meters to the beach

  • Hot tub

  • Air conditioning

  • Balcony/terrace

Room choices
8.0
Very good
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
1 Bedroom Apartment
1 Bedroom Apartment
...
  • Pool view
  • 73 m²/786 ft²
  • 1 king bed
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2 Bedroom Apartment
2 Bedroom Apartment
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  • City view
  • 80 m²/861 ft²
  • 2 single beds and 1 king be...
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Family Apartment
Family Apartment
...
  • Pool view
  • 120 m²/1292 ft²
  • 2 single beds and 1 king be...
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Apartment Two Bedrooms
Apartment Two Bedrooms
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    One-Bedroom Apartment
    One-Bedroom Apartment
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      Triple Two Bedrooms
      Triple Two Bedrooms
      ...
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        Double One Bedroom
        Double One Bedroom
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          Quadruple Two Bedrooms
          Quadruple Two Bedrooms
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            Basic Apartment
            Basic Apartment
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              Basic Studio
              Basic Studio
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                More about Swell Resort

                More about Swell Resort

                "Bbq facilities for an easy meal and friendly helpful staff."

                Reviewed 22 December 2016

                jenny from Australia

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                Family with young children

                An overview

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What they offer

                "The location is great"

                Pakawadee from Australia

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                Couple
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                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Real reviews from real guests

                Agoda Reviews (97)Booking.com Reviews (408)
                8.3
                Read reviews from:
                Cleanliness8.7
                Facilities8.7
                Location9.0
                Room comfort and quality8.0
                Service8.0
                Value for money8.2
                Provided by verified guests of Agoda
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                Showing 73 verified guest comments
                1234
                4.8
                Brendan from Australia
                Solo traveler
                1 Bedroom Apartment
                Stayed 1 night in June 2018
                Didn't Stay - Went home it was that bad”
                I arrived at 5PM to check in, reception was closed. When I called after hours I received instructions to get my key and I was in. That was the good part... Once in the room I find there is only a sheet on the bed and one thin (and stained) blanket in the wardrobe. Please consider that it is at present as cold as Queensland gets. I checked the A/C to see it that would keep me warm, Ahh yes - it didn't work either - control panel said "Clean Filter" nothing i could do would make it work. I tried calling reception - room phone didn't work at all! I called the after hours number on my mobile - I was advised that someone would be available from 8.30AM in the morning. They did say they were sorry that they couldn't help me however, as it was freezing in the room - there was no way I could stay in the room. I drove home and cancelled my night out - my adventure ruined. Needless to say we are not planning on using your service or the service of Swell Resorts ever again.
                Reviewed June 21, 2018
                8.4
                Excellent
                Georgia from Australia
                Solo traveler
                1 Bedroom Apartment
                Stayed 3 nights in May 2018
                Close to cafes & beach”
                Great location, free onsite parking. A little noisy from the corridor, can hear people walk past, close doors, etc.
                Reviewed May 11, 2018
                Hi Georgia, Please you enjoyed your stay with us. Shame you heard people out the front of your door, bit rude of them ;-( Take care and thank you for taking the time to review us. Swell Management
                Responded June 24, 2018
                Swell Resort
                10.0
                Exceptional
                susan from Australia
                Couple
                2 Bedroom Apartment
                Stayed 4 nights in February 2018
                Exceptional”
                It was a great resort, the first morning we had a fire alarm and we all evacuated, very smoothly. Totally looked after and the resort was clean and well maintained.
                Reviewed March 04, 2018
                8.4
                Excellent
                Marie from Australia
                Family with teens
                2 Bedroom Apartment
                Stayed 2 nights in January 2018
                Excellent Position”
                Beautiful apartments close to beach, club downstairs. We had a great time and would come back. Thank you
                Reviewed January 28, 2018
                8.8
                Excellent
                laura from Australia
                Solo traveler
                1 Bedroom Apartment
                Stayed 5 nights in January 2018
                I had a lovely stay with my 12 year old grandson, pool was amazing. ”
                I loved being able to walk to all the fantastic restaurants, coffee shops, and shopping was the best, pool was so refreshing and everyone very friendly, staff so helpful.
                Reviewed January 22, 2018
                8.4
                Excellent
                Derry from Indonesia
                Family with young children
                1 Bedroom Apartment
                Stayed 4 nights in January 2018
                The Winning Location, at just 300m walking down to the beach. What else you can expect more?”
                Excellent location, value for money. But a bit noisy for rooms with road view.
                Reviewed January 07, 2018
                7.6
                Very good
                phuoc from Australia
                Family with teens
                2 Bedroom Apartment
                Stayed 6 nights in December 2017
                Close by to the beach and family environment ”
                Games room - like a heating room with no Aircond. I should say there are air conditions but we couldn’t find any remote control. Myself and kids wouldn’t mind another game of pool but unable to play on due to the hot air. Games use coins to play but there is nothing to change coin beside the vending machine. Reception is only open limited hours during the day. So I couldn’t arranged for a tennis racket outside those hours. My room is noisy in the morning due to rubbish trucks loading and aircond running at night next to the master bed room.
                Reviewed January 01, 2018
                10.0
                Exceptional
                Tom from Australia
                Family with young children
                2 Bedroom Apartment
                Stayed 2 nights in December 2017
                Great location clean and tidy”
                Right in the middle of Burleigh near beach ,surf club and all the restaurants Clean and tidy great pool
                Reviewed December 07, 2017
                6.4
                Good
                Marnie from Australia
                Business traveler
                1 Bedroom Apartment
                Stayed 2 nights in May 2017
                Decent resort, awful manager”
                The manager at this property is awful. I contacted her regarding a genuine issue that at any other hotel would have warranted a serious attention and compensation. She dismissed it and tried to make out that it was my fault. Still waiting on a response to my email but I doubt there will be any resolution. Whoever owns this resort needs to re-examine their choice in manager,
                Reviewed May 25, 2017
                7.2
                Very good
                Raymond from Australia
                Couple
                1 Bedroom Apartment
                Stayed 2 nights in January 2017
                Average”
                Difficult procedure for late arrival (6:00pm) with limited assistance. Room standard average for the price. Close to all amenities.
                Reviewed April 02, 2017
                8.8
                Excellent
                Noel from Australia
                Couple
                1 Bedroom Apartment
                Stayed 6 nights in March 2017
                Good location ”
                Across a busy Gold Coast highway to beach Nice shops & restaurants nearby Good central location
                Reviewed March 19, 2017
                8.0
                Excellent
                Wayne from Australia
                Family with teens
                2 Bedroom Apartment
                Stayed 3 nights in January 2017
                Summer R&R”
                Found this on a comparison site for the right price. A few nights in a 2 bedroom apartment self-contained. Arrived on Sunday about 1400 to find that reception has limited hours on Sunday and closes early. No problem, just a little strange. Found assistance at reception area and all good. Anyway, instructions provided with a key, however the map gave us a different room number to the key. Went for the room on the key and "Voila", 2 bedroom apartment as booked. Clean room, fully stocked and operational kitchen. Not a lot of room in the lifts, but just enough to get esky and other worldly belongings upstairs. Airconditioning was ducted everywhere except for the 2nd bedroom. ??? Not a great deal of wardrobe space in the main bedroom. Thankfully enough for a couple of days. Receptionist was friendly and efficient when checking in the next morning. Close access to Burleigh Beach and parklands. Bring your food with you as minimal supermarkets within walking distance. Aldi, Coles, etc, will require a drive. Pool was just the right temperature. Use the car park for entry as there is a steepish hill to navigate leading up to the main entrance - not long just steepish. Get a serve of Fish and Chips and head for the park at the base of Burleigh National Park at dusk and watch the surfers or just the world go by.
                Reviewed January 27, 2017
                8.0
                Excellent
                Virpi from Finland
                Family with young children
                2 Bedroom Apartment
                Stayed 5 nights in January 2017
                Great location in beautiful Burleigh”
                Poor wifi connection
                Reviewed January 08, 2017
                8.8
                Excellent
                Ann from Australia
                Family with teens
                2 Bedroom Apartment
                Stayed 6 nights in December 2016
                A place for all the family”
                We had two apartments. Both 2 bedrooms. The air conditioner was a great relief in both apartments. One of the apartments (1049) had an uncomfortable lounge which was in fact outdoor furniture. The bed requires a new mattress as you can feel the springs when sleeping. The other apartment (1052) had really comfortable lounge furniture. The pool was clear & clean, a lot of fun. Swell was close to everything we needed.
                Reviewed January 04, 2017
                9.6
                Exceptional
                jenny from Australia
                Family with young children
                2 Bedroom Apartment
                Stayed 5 nights in December 2016
                great resort”
                beautiful Burleigh beach is just across the road. Nice pool was never overcrowded. BBQ facilities for an easy meal and friendly helpful staff. Security parking is free
                Reviewed December 22, 2016
                10.0
                Exceptional
                sharron from Australia
                Family with teens
                2 Bedroom Apartment
                Stayed 4 nights in November 2016
                A great stay at Swell”
                We stayed here at a discounted last minute price but it was well worth it. The facilities are all great and a fantastic location. One lesson learnt - don't get home too late at night on weekends as you may miss out on a parking spot in the secure car park.
                Reviewed December 12, 2016
                8.4
                Excellent
                Pakawadee from Thailand
                Couple
                1 Bedroom Apartment
                Stayed 3 nights in November 2016
                Spacious room, clean, quiet and close to everything”
                We stayed at swell resort for 3 nights and it was all good. The location is great...close to bus station, restaurants, supermaket, cafes and the beach. Everything is in a short walk. The room got kitchen, kitchen equipments, dishwashing machine, fridge, washing machine, dryer, iron and iron board...it is a great place for a long stay. Air conditioner worked well. TV and foxtel in the living room was all good but TV in the bedroom was no signal...so we did not touch it. Wifi could not connect even you got a password for it but it was not a big deal for us. We used our own mobile phone. Swimming pool and spa was lovely but no beach towels offered...you had to used your own one in the room. 2 things that i dont like was: No housekeeper come to make your room during your stay No towels changed
                Reviewed November 28, 2016
                10.0
                Exceptional
                Maria from Australia
                Family with young children
                2 Bedroom Apartment
                Stayed 4 nights in October 2016
                Two thumbs up”
                Very happy with this place. It was clean and close to everything. Perfect for a family with full kitchen and the kids loved the pool. The bistro downstairs was very reasonably priced. Would recommend and stay again.
                Reviewed November 04, 2016
                7.2
                Very good
                Sharon from Australia
                Family with young children
                2 Bedroom Apartment
                Stayed 3 nights in September 2016
                Poor customer service or no service at all”
                Travellong with 2 teenagers and we booked an paid for 2br only to come home on the second day to a note stuck to the bedroom door of our teenagers advising us that we only paid for a one bedroom and that if we continue to use the bedroom we will be charged extra. Of course reception is not staffed after 5pm on a weekday to discuss the issue with. They finally opened the office 25 mins later than noted at reception. I gave the staff the note and showed that I had indeed paid for the 2br and was told that the note must have gone in noticed from the last occupants. I told the staff member that it wasn't there that morning and that someone had clearly been in our apartment as a light was left on when we arrived back. I was promptly told I was incorrect without an apology or any understanding for any duress caused. I witnessed international travellers waiting for reception to Check out, and their irate cab driver call a number repeatedly when staff were 25 mins late. When they finally arrived, their attitude was appalling towards the stressed travellers. This apartment was ideal but I would never stay again due to staff attitude.
                Reviewed October 01, 2016
                8.0
                Excellent
                Tan from Singapore
                Couple
                1 Bedroom Apartment
                Stayed 6 nights in June 2016
                Second time at the resort”
                good location, nice clean apartments, and a few minutes walk from a nice sunrise view.
                Reviewed June 25, 2016
                1234
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