Swissôtel Chicago

323 East Wacker Drive, Loop, Chicago (IL), United States, 60601
Swissôtel Chicago
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Classic City View King Room Swissôtel Chicago
Lobby Swissôtel Chicago
Lobby Swissôtel Chicago
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8.7
Excellent
/10
(697 reviews)See what guests said
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9.0
Exceptional
Location rating score
Exceptional location - Inside city center
  • Magnificent Mile440 m
  • Millennium Park520 m
  • Cloud Gate530 m
  • Art Institute of Chicago870 m
  • 360 Chicago Observation Deck1.33 km
  • Navy Pier1.45 km
  • Skydeck Chicago - Willis Tower1.58 km
  • Field Museum2.32 km
  • Wrigley Field7.41 km
  • Museum of Science & Industry11.02 km
  • Highlights and ratings

    4.5-star Hotel
    "Junior suites are great for a get away."
    Peter - 01 October 2017
    Exceptional cleanliness
    9.0 rating for cleanliness
    Excellent service
    8.8 rating for service
    Excellent comfort
    8.3 room quality and comfort
    Very good facilities on premise
    7.8 facilities on premise
    • 560 meters to public transportation

    • 870 meters to the beach

    • Air conditioning

    • Daily housekeeping

    • Room service [24-hour]

    Property ranking|Compared to 1,917 Chicago (IL) properties
    See all rankings
    Service score
    8.8/10
    Cleanliness score
    9.1/10
    Room comfort score
    8.3/10
    Location score
    9.1/10
    Better than
    98
    %
    of Chicago (IL) properties
    Better than
    98
    %
    of Chicago (IL) properties
    Better than
    98
    %
    of Chicago (IL) properties
    Better than
    97
    %
    of Chicago (IL) properties
    Value for money8.0
    Location rating9.0
    Nearest airportMidway International Airport (MDW)
    Distance to airport14.8 km

    Rooms available at Swissôtel Chicago

    8.3
    Excellent
    Room comfort & quality
    Classic City View King Room
    Classic City View King Room
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Pinnacle 2 Double
    Pinnacle 2 Double
    ...
    • Room size: 33 m²/355 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Lifestyle Suite 1 King
    Lifestyle Suite 1 King
    ...
    • Room size: 70 m²/753 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Premier Lake View King Room
    Premier Lake View King Room
    ...
    • Room size: 40 m²/431 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Junior Suite 1 King
    Junior Suite 1 King
    ...
    • Room size: 70 m²/753 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    River View King Bed
    River View King Bed
    ...
    • Room size: 30 m²/323 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Premier Corner 1 King Bed
    Premier Corner 1 King Bed
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Double Room with Two Double Beds and River View
    Double Room with Two Double Beds and River View
    ...
    • Room size: 33 m²/355 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Classic Lakeview 2 Double
    Classic Lakeview 2 Double
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Executive Suite 1 King
    Executive Suite 1 King
    ...
    • Room size: 70 m²/753 ft²
    • Shower and bathtub
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
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    More about Swissôtel Chicago

    More about Swissôtel Chicago

    An overview

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    Most talked about facilities

    View
    4 mentions
    Breakfast
    2 mentions
    Internet
    2 mentions
    Food & Dining

    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    The Palm
    Cuisine:American, Italian, Steakhouse
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Swissôtel Chicago from real guests

    Overall rating
    8.7
    Excellent
    From 1170 reviews
    Provided by verified guests of
    Agoda Reviews (42)Booking.com Reviews (655)
    Rating via Agoda8.5
    /
    10
    Cleanliness9.0
    Facilities7.8
    Location9.0
    Room comfort and quality8.3
    Service8.8
    Value for money8.0
    High score for Chicago (IL)
    Rating
    9+ Exceptional (15)
    8-9 Excellent (9)
    7-8 Very Good (5)
    6-7 Good (2)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (6)
    Jun - Aug (16)
    Sep - Nov (4)
    Dec - Feb (9)
    All guests (42)
    All room types
    All languages
    Showing 35 verified guest comments
    12
    3.6
    Richard from United States
    Business traveler
    Classic City View Double Room
    Stayed 2 nights in June 2019

    Hidden fees ”

    hidden fees. Beware before booking

    Reviewed June 30, 2019
    6.0
    Tom from Belgium
    Business traveler
    Lake View King
    Stayed 2 nights in May 2019

    Overpriced for what you get. Breakfast was not even included.”

    The room was fine but not brand new. Typical older USA hotel. Room was not cleaned due to an early morning check in, although I had explicitly asked for this. Staff was friendly otherwise. The price is too high for what you get, especially since breakfast is not even included.

    Reviewed May 28, 2019
    9.2
    Exceptional
    Michael from United Kingdom
    Family with teens
    Lifestyle Suite View 1 King
    Stayed 1 night in August 2018

    Great location. ”

    Lovely views over the harbour.

    Reviewed August 23, 2018
    6.0
    Tze from Hong Kong
    Couple
    River View King Bed
    Stayed 2 nights in August 2018

    Great location but can be cleaner”

    Nice location, great view of the navy pier Not cleaned thoroughly, hair found in toilet

    Reviewed August 08, 2018
    7.2
    Very good
    Rana from Saudi Arabia
    Business traveler
    Classic City View Double Room
    Stayed 3 nights in July 2018

    expensive ”

    the hotel location is prefect and close to the bean and millennium park. you can walk and its very close the problem was the internet was not free plus its expensive, since I am paying a 4 start hotel . internet should be free and water also. they charge 8 dollar a bottle which is very expensive at least provide free water like most 5 or 4 star hotels

    Reviewed July 31, 2018
    10.0
    Exceptional
    Joy from United States
    Solo traveler
    Classic City View Double Room
    Stayed 1 night in June 2018

    Exceptional”

    Beautiful hotel, beautiful city view.. I love my stay a lot..

    Reviewed June 10, 2018
    9.6
    Exceptional
    Peter from Australia
    Couple
    Junior Suite 1 King
    Stayed 1 night in August 2017

    Exceptional”

    Junior suites are great for a get away.

    Reviewed October 01, 2017
    5.2
    Antony from Australia
    Business traveler
    Classic Lakeview 2 Double
    Stayed 3 nights in May 2017

    Don't arrive too early.”

    I recently spent 3 nights here and will not be returning. Check-in late and was told my booking had been cancelled. Finally, when they found a room it was the wrong type and we needed 2 beds, got in the room @ 22:30.

    Reviewed May 23, 2017
    8.3
    Excellent
    Pek from Malaysia
    Business traveler
    River View King Bed
    Stayed 1 night in February 2014

    Heavy Snow Storn”

    Spacious, cleaness and Good View

    It was a short stay and due to heavy snow storm I cannot go visit my customer hence I have to stay in hotel. The food is just nice and near to airport. I have no complain of this hotel.

    Reviewed February 21, 2014
    9.3
    Exceptional
    Matthew from United States
    Couple
    River View King Bed
    Stayed 1 night in October 2013

    Great stay”

    Clean, staff and luxurious rooms

    Excellent. Staff was cooperative and attentive. Room was impeccable. Only downside was no free internet.

    Reviewed November 12, 2013
    8.7
    Excellent
    Philip from United Kingdom
    Couple
    River View King Bed
    Stayed 5 nights in June 2013

    Pretty nice position by the river”

    hotel outlook is great - Superb high story hotel - great food

    Great - We could move in and out of the city easily and the hotel was so central

    Reviewed June 22, 2013
    6.7
    Good
    valentina from Italy
    Couple
    River View King Bed
    Stayed 4 nights in August 2011

    Business hotel nice room”

    Large rooms and bathroom, really quiet

    No : rooms Are absolutely quiet, excellent soundproofing The room was nearby the elevators and no noise was ever heard. Breakfast is too expansive and served in an horrible place. The surroundings were ugly but the view was great. Some troubles at checkout due to wrong charge of minibar: it took about half an tour to have the correct check. Pants sent to laundry because of two stains were returned to me dirty. They took the pants again and the second time stains sere removed.

    Reviewed August 27, 2011
    7.3
    Very good
    emery from United States
    Solo traveler
    Classic City View King Room
    Stayed 2 nights in August 2011

    Swissotel”

    Location

    Located on upper Wacker dr. which is close to River walk and the bridge that connects to Magnificient Mile. Once I walked into my room, it was clean, spacious, and the openess due to surrounding large clear windows that captures the Michigan Lake, the Pier, and other unique architectures..., enjoyed the view while drinking coffee and it was pleasant feeling waking up to the sunrise. My stay would have been more satisfying if the bed (mattress) was more comfortable, and also wifi and fitness center are not free, no complimentary water, be cautious when using refrigerator, its sensors can be sensitive. Overall I liked the hotel and probably would stay here again because of the location.

    Reviewed August 06, 2011
    9.0
    Exceptional
    steve from United States
    Couple
    Classic City View King Room
    Stayed 2 nights in July 2011

    Nice Hotel / Great Location”

    Beautiful view of the Lake

    I would recommend this hotel and definitly stay again.

    Reviewed July 23, 2011
    9.3
    Exceptional
    Marc from Switzerland
    Couple
    Classic City View King Room
    Stayed 2 nights in May 2011

    We were given a very nice room.Location is excelle”

    Excellent location, friendly service.

    Upon our arrival after a 25 hours'journey, the reception could not find our reservation. We were offered a drink at the bar and after 30 minutes we could move into a nice spacious room.

    Reviewed May 28, 2011
    10.0
    Exceptional
    Tina from United States
    Couple
    Classic City View King Room
    Stayed 2 nights in May 2011

    Amazing hotel!”

    Beautifully decorated, extremely friendly employees,

    i loved everything about this hotel. loved the location. breath taking view of the navy pier and river walk. the best thing about the hotel was how friendly the workers were there. from the valet/doormen, check in desk, room service, to the spa employees. loved the pool and work out area. everything you could want was there. had an amazing trip.

    Reviewed May 18, 2011
    10.0
    Exceptional
    Lee from United States
    Couple
    River View King Bed
    Stayed 1 night in May 2011

    Wonderful room with excellent views of the city. ”

    The view from the room and the woman who checked us in.

    Lovely lady checked us in and gave us an exceptional room with lake views because our room wasn't ready. They also sent up a cake with happy anniversary in chocolate on the glass plate. It was beautiful and delicious. It was a rainy weekend so we enjoyed the room immensely.

    Reviewed May 18, 2011
    9.3
    Exceptional
    Stephen from United States
    Business traveler
    Classic City View King Room
    Stayed 2 nights in March 2011

    Great View”

    Clean, beautiful view of the harbor and the park.

    Reviewed April 02, 2011
    8.0
    Excellent
    Benoit from Canada
    Solo traveler
    Classic City View King Room
    Stayed 3 nights in January 2011

    By far the best hotel I ever stayed in!”

    most comfortable bed, great view, huge rooms

    Located 5 minutes walk from Chicago's shopping district (Michigan Avenue), large bright rooms, big windows and a fantastic view of the city makes this hotel ideal for any traveler. Note that it is a bit out of the way, there are not many food options near by, nor are there any 24h convenience store within a 10 minute walk (during the day time there is a undergroud shopping area in the building adjacent to the main entrance, with a same day, ultra cheap dry cleaners).

    Reviewed January 23, 2011
    8.3
    Excellent
    Dongyu from China
    Business traveler
    Classic City View King Room
    Stayed 1 night in December 2010

    Nice hotel and valuable price”

    Very good equipement and decoration
    Wireless setup need be improved since I have to call sb to configure my laptop to get connection

    i stay at hotel for one night. the room is well decorated and very clean. the view is wonderful and quite. i would like to stay this hotel again when visiting chicago

    Reviewed December 29, 2010
    12
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    • Exceptional location
    • Magnificent Mile
    • Randolph/Wabash Railway Station is within 0.56 km