The Pacific Sutera Hotel
Pacific Club Golf View - Bed The Pacific Sutera Hotel
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Lobby The Pacific Sutera Hotel
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8.3
Excellent
23.0% this month
/10
(6884 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location - 1.23 kilometers from city center
Parking
FREE
  • Sutera Harbour Golf Club170 m
  • Imago Shopping Mall1.19 km
  • State Mosque1.34 km
  • South Bus Terminal1.47 km
  • Wawasan Plaza1.62 km
  • Consulate of Indonesia1.68 km
  • Science & Technology Centre1.68 km
  • Sabah Art Gallery1.71 km
  • Sabah Museum1.74 km
  • Sabah State Museum1.74 km
  • Free Wi-Fi

    The Pacific Sutera Hotel

    1 Sutera Harbour Boulevard, Sutera Harbour, Central Business District, Kota Kinabalu, Malaysia, 88100 - See map
    "I was at this hotel for my honeymoon 12 years ago and was very impressed with the beautiful location and surrounding."
    Siew - 27 September 2018
    Exceptional reputation
    Recommended by 90% of guests
    Excellent facilities on premise
    8.7 facilities on premise
    • Airport transfer

    • Private beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    This property is in high demand!

    Booked 254 times for various dates | 43 travelers looked at this property within the last 36 hours for various dates

    Property ranking|Compared to 2,237 Kota Kinabalu properties
    See all rankings
    Room comfort score
    8.4/10
    Service score
    8.4/10
    Cleanliness score
    8.5/10
    Couples review score
    8.4/10
    Better than
    99
    %
    of Kota Kinabalu properties
    Better than
    96
    %
    of Kota Kinabalu properties
    Better than
    96
    %
    of Kota Kinabalu properties
    Better than
    96
    %
    of Kota Kinabalu properties
    Value for money8.1
    Distance to city center3 km
    Location rating8.4
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport2.5 km

    Rooms available at The Pacific Sutera Hotel

    8.4
    Excellent
    Room comfort & quality
    Family Room
    Family Room
    ...
    • Room size: 90 m²/969 ft²
    • Garden view
    • 2 single beds and 1 king be...
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    Executive Suite
    Executive Suite
    ...
    • Room size: 105 m²/1130 ft²
    • Garden view
    • 1 king bed
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    Club Sea View
    Club Sea View
    ...
    • Room size: 33 m²/355 ft²
    • Ocean view
    • 1 king bed
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    Junior Suite
    Junior Suite
    ...
    • Room size: 83 m²/893 ft²
    • Garden view
    • 1 king bed
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    Pacific Club Golf View
    Pacific Club Golf View
    ...
    • Room size: 33 m²/355 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Deluxe Sea View
    Deluxe Sea View
    ...
    • Room size: 33 m²/355 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Deluxe Golf View
    Deluxe Golf View
    ...
    • Room size: 33 m²/355 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Suite Executive
    Suite Executive
    ...
    • Room size: 105 m²/1130 ft²
    Enter dates to see prices
    Suite Standard
    Suite Standard
    ...
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      Suite Executive
      Suite Executive
      ...
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        Frequently asked questions

        What time is check-in and check-out at The Pacific Sutera Hotel?

        Check-in at The Pacific Sutera starts from 02:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the The Pacific Sutera to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

        How do I get to The Pacific Sutera Hotel?

        Getting to The Pacific Sutera from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 30 MYR. Requests should be made to the property in the "Special Request" field in the booking form. Guests can get around conveniently with the shuttle service provided by The Pacific Sutera. If you would like to drive to The Pacific Sutera, a car park is available for use and is free of charge. Convenient parking options including valet parking are also offered at the property. You can travel around in Kota Kinabalu easily with taxi service provided by the property. If you prefer to drive, car hire is also available through the property; please inquire during check-in.

        Is breakfast offered at The Pacific Sutera Hotel?

        Buffet breakfast is offered at The Pacific Sutera from 6:00 AM to 10:30 AM. There is an additional charge of 60 MYR for adults, if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included at a discounted rate.

        What are my dining options at The Pacific Sutera Hotel?

        The Pacific Sutera has many in-house restaurants for hungry guests to dine-in. Silk Garden, Cafe Boleh and Waves Pool Bar offer an extensive range of cuisines including Chinese, Western, Asian, international and seafood. You can also choose from a delicious array of menu choices including buffet and " la carte menu options.
        For unique flavors, explore the nearby restaurants such as Al Fresco, Ferdinand's and Five Sails!

        Can special events be hosted at The Pacific Sutera Hotel?

        Special events such as weddings and exhibitions may be hosted at The Pacific Sutera. The property has indoor venues that can hold up to 1000 people. In-house planning, in-house catering and floral services are offered to help your event go smoothly. Event hosting is hard work " as hosts, you can enjoy pampering rituals (spa or massage) before or after your event as part of your event package.
        The property also invites guests to create long-lasting memories with packages to celebrate intimate occasions such as honeymoons and birthdays.
        Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

        Can business events be hosted at The Pacific Sutera Hotel?

        On-site venues and convenient event services make The Pacific Sutera an ideal choice for hosting events such as meetings and conferences. The business venues at The Pacific Sutera can hold up to 150 people.
        Interested in hosting a business event? Let The Pacific Sutera know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

        What is the smoking policy at The Pacific Sutera Hotel?

        Designated smoking areas are provided at The Pacific Sutera for guests who smoke. There are both smoking and non-smoking floors available at The Pacific Sutera. Simply indicate your preference when booking on Agoda, and The Pacific Sutera will place you on the requested floor type.

        Show more questions
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        What people love about The Pacific Sutera Hotel

        • 10.0
          Exceptional
          Cleanliness

          "Clean, beautiful room, very beautiful sea view."

          Giddien

          |

          20 December 2018

        • 8.0
          Very good

          "Great place to have a beer on the beach"

          Rishwant

          |

          24 September 2017

        • 9.2
          Exceptional
          Staff 

          "The staffs are friendly and helpful"

          DONNELIY

          |

          30 November 2018

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        More about The Pacific Sutera Hotel

        More about The Pacific Sutera Hotel

        10.0
        Exceptional

        "So everything include facilities and food were just perfect!"

        DaHyun

        |

        31 December 2018

        An overview

        Show less

        What they offer

        10.0
        Exceptional
        Staff 

        "Very beautiful scenery, luxury hotel, friendly staffs."

        TING

        |

        27 December 2018

        Read more reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Restaurants on site

        Cafe Boleh
        Cuisine:International
        Menu:Buffet, A-la-carte

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Property's guest policies

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        Some helpful facts

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        Announcements

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        Reviews of The Pacific Sutera Hotel from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (6884)Booking.com Reviews (984)
        8.3
        /
        10
        Excellent
        23.0% this month
        Cleanliness8.5
        Facilities8.7
        Location8.4
        Room comfort and quality8.4
        Service8.4
        Value for money8.1
        High score for Kota Kinabalu
        Rating
        9+ Exceptional (1823)
        8-9 Excellent (1332)
        7-8 Very Good (1438)
        6-7 Good (520)
        <6 Below Expectation (469)
        Time of the year
        Mar - May (1504)
        Jun - Aug (1511)
        Sep - Nov (1186)
        Dec - Feb (1381)
        All guests (6884)
        All room types
        All languages

        Show reviews that mention 

        Showing 5582 verified guest comments
        12345
        9.2
        Exceptional
        Nelson from Hong Kong
        Family with teens
        Deluxe Sea View
        Stayed 2 nights in July 2019

        90”

        Receptionist without smile when we checking in. We reserved a higher level with balcony when booking but hotel still given us the middle level without balcony. We checked & got reply just could provide us balcony room in lowest level because of duly booked. We can only accepted it. Room was cleaned but balcony was very dirty. Food of dinner & breakfast were also great. Swimming pool area was great.

        Reviewed July 24, 2019
        8.4
        Excellent
        HING from Malaysia
        Group
        Deluxe Golf View
        Stayed 1 night in June 2019

        No complaint”

        There is amazing and nice hotel, with nice breakfast. Nice view and suite room are too enjoyable. Really a very relaxing place. Recommended

        Reviewed July 21, 2019
        9.2
        Exceptional
        Konstantin from Kazakhstan
        Family with young children
        Deluxe Golf View
        Stayed 4 nights in April 2019

        Perfect location for neighborhood promenades”

        Little bit expensive, no beaches, no possibility to swim in the sea. Otherwise, very good city stay. The only disappointing point was that staff do not follow 'Do not disturb' signs on the door, continuing disturbing by phone.

        Reviewed May 05, 2019
        9.6
        Exceptional
        sion
        Couple
        Deluxe Golf View
        Stayed 3 nights in July 2019

        everything was perfect”

        but the only one thing the woman receptionist was a little bit rude

        Reviewed July 12, 2019
        8.8
        Excellent
        Shuk from Malaysia
        Family with teens
        Family Room
        Stayed 3 nights in March 2019

        Good location Good Scene but Old ”

        it's a very luxury resort with nice sea view, located in the heart of center, everything is good. just a little bit old but they are doing minor renovating for improvement. will come back again if have chance.

        Reviewed March 29, 2019
        8.8
        Excellent
        Mei
        Solo traveler
        Deluxe Golf View
        Stayed 2 nights in June 2019

        Nice environment and quiet”

        Beautiful place to stay if you would like to enjoy nice view and environment. Would recommend to traveler with young children or elder. Pro: Clean and quiet even it’s under renovation. Was expecting noise but not hearing any at all during my stay. Carpet is clean. Nice relaxing sunset view with relaxing musics. Breakfast is great. Loads of fish(around 10 different species) , sea urchin, coral, near the wharf. Better visibility when low tide. Occasionally you can see ducks, local giant lizard and birds. Great if your family members are too young/old for Snorkelling. Nice and safe. Cons: Staffs are a bit careless. Forgot the replace shower towels after taking used one. Trying to open door while our stay. Things are a bit malfunction in the room. Water in sink does not go down due to plug not able to move up. Furniture door seems to be loose. Lots of Korean tourists with few likes to wear whole outfit for swimming. Hotel Can consider putting up sign showing no shoes inside pool.

        Reviewed June 22, 2019
        10.0
        Exceptional
        DaHyun from South Korea
        Group
        Deluxe Golf View
        Stayed 2 nights in December 2018

        Everything was just perfect. ”

        Everything was just perfect. We reached there around 1am midnight, and they give us free room upgrade because deluxe room was fully checked in. So everything include facilities and food were just perfect!

        Reviewed December 31, 2018
        8.4
        Excellent
        Joyce from Malaysia
        Family with young children
        Deluxe Golf View
        Stayed 1 night in December 2018

        Excellent”

        warm greeting on our arrival. Bell helped in unloaded luggage frm car.. trolley for luggage. but when check out... self service.... don't have any staff helping to get luggage trolley... and loading to car

        Reviewed December 26, 2018
        9.2
        Exceptional
        DONNELIY from Malaysia
        Family with young children
        Deluxe Golf View
        Stayed 1 night in June 2018

        Definitely will come again”

        This is my first time bring my family here, with two little children. The room is clean, the pillows, bedsheets, towels are all clean. I’m very recommended this hotel for everyone who want to escape from the busy life. Some more, the breakfast is so good with a lot of choices. The staffs are friendly and helpful.Definitely will come again.

        Reviewed November 30, 2018
        10.0
        Exceptional
        Sumaiya from Singapore
        Family with teens
        Deluxe Golf View
        Stayed 6 nights in November 2018

        Lovely views at The Pacific Sutera.”

        We thoroughly enjoyed our week’s stay at the Pacific Sutera. Breakfast was a good spread. The walk to the marina club was lovely and one can always book water sport activities there. The Golf course area was huge & the hotel provides internal shuttle services. Everyone there were very courteous & helpful. Housekeeping staff, Nazrul, always have a smile on his face.

        Reviewed November 28, 2018
        10.0
        Exceptional
        Kyungbo from South Korea
        Family with young children
        Deluxe Sea View
        Stayed 3 nights in July 2019

        Exceptional”

        It is good location with ocean and ease to move city by Grab. Room is clean considering boilding age. Steps are very kind and skillful. If I had an oppertunity to visit sutera, I will do.

        Reviewed July 13, 2019
        6.0
        Wai from Hong Kong
        Group
        Deluxe Sea View
        Stayed 3 nights in July 2019

        Above average”

        Check in wait too long time, ask many times to have extra bed

        Reviewed July 11, 2019
        7.2
        Very good
        Soon from Malaysia
        Family with young children
        Pacific Club Golf View
        Stayed 2 nights in May 2019

        Very good”

        Staff at front desk need more training...on attitude and guidance

        Reviewed June 30, 2019
        9.2
        Exceptional
        Chun from Hong Kong
        Couple
        Deluxe Sea View
        Stayed 3 nights in March 2019

        Exceptional”

        The tv is a little bit old , can’t watch premier league at the room , But the view from window and the facilities (swimming pool, beach , restaurant) are all great Dun wanna go to city when u get in this resort , watching the sunset at the bar make the time frozen , definitely will stay this resort when I visit Sabah again

        Reviewed March 07, 2019
        9.2
        Exceptional
        husna from Malaysia
        Family with young children
        Deluxe Golf View
        Stayed 1 night in March 2019

        love it”

        A beautiful grand hotel. it looks better in actual than in pictures. love how scenic the view at the marina is. the breakfast was ok, nothing much to highlight. this hotel is truly the choice oof the koreans, japanese and chinese. they even served korean food during breakfast. but the beach area is just too small. pool is the only option for u to dip in the water.

        Reviewed March 07, 2019
        8.0
        Excellent
        Jaspal from Malaysia
        Family with young children
        Deluxe Golf View
        Stayed 2 nights in March 2019

        Good view, didn’t feel so crowded, ”

        Cons - didn’t like that the balcony door wouldn’t lock well and there is a space between the railing and floor for a kid to slip through. Found the food a little too pricey for the quality Good - nice room minus balcony issue, clean, staff were great.

        Reviewed March 04, 2019
        10.0
        Exceptional
        Dian from Indonesia
        Couple
        Deluxe Sea View
        Stayed 2 nights in June 2019

        Good old hotel ”

        The hotel property is quite old but still in good condition. It's mean that the hotel management doing the maintenance very well

        Reviewed June 20, 2019
        8.4
        Excellent
        Rick from Malaysia
        Couple
        Deluxe Sea View
        Stayed 3 nights in June 2019

        The Pacific Sutera”

        Very nice hotel in a beautiful seaside and boat harbor. Service is a bit on the slow side and check-in took too long.

        Reviewed June 17, 2019
        10.0
        Exceptional
        Mohd from Brunei Darussalam
        Family with young children
        Deluxe Golf View
        Stayed 1 night in March 2019

        The View, The Services, The Location are AWESOME!!!”

        What more do you want for your holiday? The hotel itself is great, friendly staffs, facilities, breakfast choice.. It is awesome and I will definitely stay here again next time..

        Reviewed May 25, 2019
        10.0
        Exceptional
        Mohd from Brunei Darussalam
        Family with young children
        Deluxe Golf View
        Stayed 2 nights in March 2019

        The View, The Services, The Location are AWESOME!!!”

        What more do you want for your holiday? The hotel itself is great, friendly staffs, facilities, breakfast choice.. It is awesome and I will definitely stay here again next time..

        Reviewed May 25, 2019
        12345
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        The Pacific Sutera Hotel
        |Excellent 8.3
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        • Excellent location
        • Sabah State Museum
        • South Bus Terminal is within 1.47 km