The Portman Ritz-Carlton, Shanghai
Club Deluxe City View, Club level, Guest room, 1 King - Bed The Portman Ritz-Carlton, Shanghai
Lobby The Portman Ritz-Carlton, Shanghai
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8.7
Excellent
/10
(264 reviews)See what guests said
See map
9.2
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
  • Shanghai Centre Village30 m
  • Plaza 66 Shopping Mall80 m
  • West Nanjing Road140 m
  • Jing'an Stadium190 m
  • Consulate General of United Kingdom190 m
  • Consulate General of Ireland190 m
  • Consulate General of Malaysia190 m
  • Henglung Plaza190 m
  • Moller House230 m
  • Chinese Cooking Workshop260 m
  • Free Wi-Fi

    The Portman Ritz-Carlton, Shanghai

    1376 Nanjing W Rd, Jing'an and SHA Railway Station, Shanghai, China, 200040 - See map
    "Well trained, friendly staff, willing to go out of their way in every detail to make you feel at home."
    Luis - 02 October 2017
    Exceptional comfort
    9.0 room quality and comfort
    Excellent cleanliness
    8.9 rating for cleanliness
    • 730 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Shanghai

    • Free Wi-Fi in all rooms!

    5 travelers looked at this property within the last 36 hours for various dates

    Book now before it's too late!

    Property ranking|Compared to 6,727 Shanghai properties
    See all rankings
    Location score
    9.2/10
    Service score
    8.8/10
    Cleanliness score
    8.9/10
    Room comfort score
    9.0/10
    Better than
    99
    %
    of Shanghai properties
    Better than
    99
    %
    of Shanghai properties
    Better than
    99
    %
    of Shanghai properties
    Better than
    99
    %
    of Shanghai properties
    Value for money8.2
    Distance to city center0 km
    Location rating9.2
    Nearest airportShanghai Hongqiao International Airport (SHA)
    Distance to airport12.7 km

    Rooms available at The Portman Ritz-Carlton, Shanghai

    9.0
    Excellent
    Room comfort & quality
    Club Deluxe City View, Club level, Guest room, 1 King
    Club Deluxe City View, Club level, Guest room, 1 King
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
    Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
    ...
    • Room size: 79 m²/850 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Skyline View, Club level, Guest room, 1 King
    Club Skyline View, Club level, Guest room, 1 King
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Club Business Studio, Club level, Larger Studio, 1 King
    Club Business Studio, Club level, Larger Studio, 1 King
    ...
    • Room size: 48 m²/517 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Skyline View Room, Guest room, 1 King
    Deluxe Skyline View Room, Guest room, 1 King
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Premier Suite, 1 Bedroom Suite, 1 King, Nanjing West RD view
    Premier Suite, 1 Bedroom Suite, 1 King, Nanjing West RD view
    ...
    • Room size: 79 m²/850 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Room, Guest room, 1 King
    Deluxe Room, Guest room, 1 King
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe City View Room, Guest room, 1 King, City view
    Deluxe City View Room, Guest room, 1 King, City view
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Skyline View Room, Guest room, 2 Twin/Single Bed(s)
    Deluxe Skyline View Room, Guest room, 2 Twin/Single Bed(s)
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe City View Room, Guest room, 2 Twin/Single Bed(s)
    Deluxe City View Room, Guest room, 2 Twin/Single Bed(s)
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds
    Enter dates to see prices

    What people love about The Portman Ritz-Carlton, Shanghai

    • 10.0
      Exceptional

      "Great hotel for business"

      Rajiv

      |

      24 May 2017

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    More about The Portman Ritz-Carlton, Shanghai

    More about The Portman Ritz-Carlton, Shanghai

    10.0
    Exceptional

    "Good service and very convenience location."

    SHuk L.

    |

    15 February 2017

    An overview

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    What they offer

    8.0
    Very good
    Staff 

    "Clean, comfortable, staff friendly"

    Wong

    |

    01 December 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Continental

    Restaurants on site

    波特曼餐厅Portman's
    Cuisine:International
    Menu:Buffet, A-la-carte

    Nearby restaurants

    Chinese cuisine
    Chinese cuisine
    Jin Cang WenHua JinHua Gong
    100 m Chinese
    MaLa FengBao (NanJing West Road)
    210 m Chinese
    AiSha Jin Xu QuanTao Fang Hotel YanHuiTing
    280 m Chinese
    British cuisine
    British cuisine
    Oscar's Pub
    1.8 km British, Mexican, Pub
    Salon de Ville at Waldorf Astoria Shanghai on the Bund
    3.8 km British, Cafe, Chinese
    Asian cuisine
    Asian cuisine
    Huang Ji Guilin Rice Noodles (XiKang Road)
    220 m Asian
    Huang Ji Guilin Rice Noodles (WeiHai Road)
    360 m Asian
    Cafe Liang
    460 m Asian, Cafe, Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

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    Reviews of The Portman Ritz-Carlton, Shanghai from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (264)Booking.com Reviews (672)
    8.7
    /
    10
    Cleanliness8.9
    Facilities8.4
    Location9.2
    Room comfort and quality9.0
    Service8.8
    Value for money8.2
    High score for Shanghai
    Rating
    9+ Exceptional (45)
    8-9 Excellent (35)
    7-8 Very Good (18)
    6-7 Good (7)
    <6 Below Expectation (7)
    Time of the year
    Mar - May (23)
    Jun - Aug (32)
    Sep - Nov (36)
    Dec - Feb (21)
    All guests (264)
    All room types
    All languages

    Show reviews that mention 

    Showing 112 verified guest comments
    12345
    8.0
    Excellent
    Jie from Hong Kong
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 5 nights in February 2019

    Fab location but...”

    When we first checked in, they gave us a room with a window cannot be shut properly, it was very noticeable when we can hear the wind blowing threw that tiny crack. We asked for a room change, which they accommodated. Due to the changed room was a joint room, next door family was very noisy and woke us up at mid-night with their tv noises and kids screaming. So if you are a light sleeper, do avoid joint room in this hotel.

    Reviewed March 21, 2019
    9.3
    Exceptional
    William from United States
    Solo traveler
    Stayed 2 nights in December 2012

    Good location.”

    Good location, good staff service

    Not up to Ritz Carlton standards in my opinion. Some rough edges.....smelly toilet, mold in shower. Staff service great. Good prices at times on Agoda. Expensive but good eating facilities outside of hotel.

    Reviewed December 14, 2012
    8.0
    Excellent
    CHONG from Malaysia
    Family with young children
    Stayed 1 night in July 2009

    Good Location”

    Good location, good service.
    None

    Basically not up to my expectation, room service was too slow. Size of room too small, good points like many shopping centre was near by, all the branded shop like lv; etc just by walk will reach. If you need to go to sky train, recommend to take taxi, just startup price can reach train station, about rmb 12.00

    Reviewed October 28, 2009
    8.8
    Excellent
    Ada
    Solo traveler
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in June 2019

    Worth the price”

    Comfy & clean rooms. Good service by staff. Worth the price!

    Reviewed July 11, 2019
    8.0
    Excellent
    Wong from Malaysia
    Business traveler
    Deluxe City View Room, Guest room, 1 King, City view
    Stayed 3 nights in November 2018

    clean, comfortable, staff friendly”

    clean, comfortable, staff friendly

    Reviewed December 01, 2018
    10.0
    Exceptional
    Sharon from Australia
    Group
    Deluxe City View Room, Guest room, 1 King, City view
    Stayed 4 nights in August 2018

    Above and beyond”

    The Portman went above and beyond to make our birthday celebrations special Pool food service was terrible - but other than that we could not fault the cleanliness and service - beautiful hotel - highly recommend

    Reviewed August 26, 2018
    10.0
    Exceptional
    VINCENT from United States
    Solo traveler
    Deluxe Skyline View Room, Guest room, 1 King
    Stayed 3 nights in July 2017

    An Excellent Resort/Casino-like Hotel Just Without Slot Machines & Poker Tables”

    Overall a very comfortable stay and very convenient; with many shopping malls, restaurants, and places that are just walking distance. Just one issue: I suspected that my dirty laundry and rubbish were aired publicly..hmmm? Will verify with Joyce the next time I stay there. :)

    Reviewed July 13, 2017
    7.6
    Very good
    Sarah from Singapore
    Business traveler
    Deluxe Skyline View Room, Guest room, 1 King
    Stayed 7 nights in May 2017

    Very good”

    The hotel is located about 10 mins walk to Jing-an temple subway station and directly opposite to the shanghai-exhibition centre. The week that i was there, there were some major exhibition going on and the hotel was fully booked. The hotel was big enough and did not make me feel that it is crowded. There is a super-mart at the basement near the entrance of the hotel but mostly selling imported groceries. Overall the hotel was clean although the building is old.

    Reviewed May 30, 2017
    6.0
    Federico from Italy
    Business traveler
    Deluxe Room, Guest room, 1 King
    Stayed 6 nights in March 2016

    Convenient location, needs renovation”

    Location, service, gym

    The hotel is conveniently located and has a nice gym. That's pretty much all. Breakfast is disgraceful for a 5 stars hotel, poor selection, smelly room, long waiting queue etc, rooms are tired and in bad need for renovation, and overall the property looks it needs a revamp

    Reviewed March 14, 2016
    9.7
    Exceptional
    Wen from Singapore
    Solo traveler
    Deluxe City View Room, Guest room, 1 King, City view
    Stayed 2 nights in June 2015

    Fantastic Stay!”

    Location, Employee, Cleanliness

    Excellent service! I have too many positive comments for all the service staff! Friendly, efficient, resourceful and helpful. The location is great too! There are 2 Metro stations and along the way to the stations, there are many malls/shops to explore too!

    Reviewed June 28, 2015
    8.7
    Excellent
    Stephen from United Kingdom
    Family with young children
    Premier Suite, 1 Bedroom Suite, 1 King, Nanjing West RD view
    Stayed 8 nights in May 2015

    Not quite perfect Portman”

    Friendly staff, great breakfast / brunch, location

    I've been a loyal and enthusiastic customer of the Portman for a decade, staying myself and putting visitors up there. Sadly my last executive suite on the 28th floor was a little tired (sellotape on walls, stains on upholstery), and the food (whilst still very good) is not what it once was a few years ago. Happily the service is still outstanding and the location is excellent. The Shanghai Center is even improving as the years go by.

    Reviewed May 22, 2015
    9.3
    Exceptional
    mary from Hong Kong
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in January 2015

    Great Location but taxi wait was not pleasant ”

    Location , clean, comfortable

    This is my second time staying at this hotel. Everything was great , room service and staff was friendly however the taxi que is a mess. The should allow guests to line up in front of the hotel instead of the side entrance . Many people who came to the area for grocery shopping was standing in the same line and no hotel staff was there to direct . it was a mess .

    Reviewed February 03, 2015
    9.3
    Exceptional
    Yang from China
    Couple
    Stayed 1 night in April 2013

    Traditional luxury hotel in the heart of the city”

    friendly staff, central location, international

    Hotel room is spacious considerting its central location. Lots of western eateries close to the hotel. Great Bathroom accessories. The hotel staff are all very friendly. The only thing I am concerned with this place is that the lobby is always crowded and the front door parking seems massy.

    Reviewed April 15, 2013
    8.3
    Excellent
    Rose from Philippines
    Couple
    Stayed 3 nights in October 2011

    Good location, superb service!”

    location , everybody speaks English well

    Ive travelled the world and has stayed at different types of hotels but the Portman has by far the most friendly, attentive and helpful staff ever. My husband and I took the red eye flight from Singapore to Shanghai so we were there by 7am. Not only did they allow us early check in (free of charge), we were also upgraded!!! It was fanstastic!

    Reviewed November 03, 2011
    9.0
    Exceptional
    John from United Kingdom
    Business traveler
    Stayed 5 nights in March 2011

    Nice hotel, good location”

    Location suited my visit perfectly

    Well located.Good quality. Staff were very attentive and location for local restaurants was excellent. I would recommend this to any business traveller. If shopping your aim, it is surrounded by many, many designer stores. Although Shanghai not the most value for money for these products, the choice and range is massive.

    Reviewed April 14, 2011
    9.7
    Exceptional
    Howard from New Zealand
    Business traveler
    Stayed 3 nights in March 2010

    shanghai 2010”

    location was perfect for business and nightlife/shopping. Hotel service and quality was spuperb from the point of entry
    breakfast buffet was good but I've experienced better. We were hassled in the evenings in the foyer by an aggressive couple of ladies of the night offering massages...not good for this quality of hotel

    The Portman Ritz Carlton Hotel was perfectly located in the heart of the CBD next to Plaza 66, where our network partners are located. It is also near major shopping, nightlife and sightseeing attractions. From the point of entry the hotel projects quality and service. The large ground floor foyer contained a cafe/bar with live piano setting the tone for a feeling of relaxed opulence. My room was very well appointed with quality specifications throughout, and immaculately presented. The first floor bar had a superb jazz band playing in the evenings. Staff responded very well to any queries and requests. i would happily return.

    Reviewed April 06, 2010
    10.0
    Exceptional
    Kant from United States
    Business traveler
    Stayed 3 nights in March 2010

    My stay @ the Ritz Calton”

    This is the third time I stayed there, and I found it got better each time. During the interval between the last stay to this one, I had lodged in many others but none could fill it's shoes. The service from the checking in to leaving the Hotel was another great relaxing experience to the mother land! We didn't have to worry about a thing at all - like Home away from Home! Besides, the locations for the sight seeing, outstanding food, shopping R right @ reach; I would have no doubt to recommand the Portman Ritz Carlton chain to my friends and neighbors when they need some info. from me!!
    There were too much confusions in the TAXI Lines, no matter what time it was during the day; the Head Man for the service was directing, picking his own taxi drivers to come to lines - Creating heavy traffics, jammed Packing the areas, delaying the rides for No Reason! I saw many people staying @ the Hotel ended up walking away w/ frustation!!

    I do not need any points from your company for I was totally fed up with the late Voucher coming from your firm! At the last evening before my departure, I had to call the Hotel to confirm, and waited @ the computer for your reply in hours thru the night because of the time zone; after thinking that I had to turn to another firm for the last minute HELP, or I needed to cancel the business appointments in Shanghai, Hong Kong and Thailand -Finally I received the info. that I was entitled from three months ago! The unnecessary anxiety that was created @ the last night before the travelling was absolutely uncalled for and I would doubt it very much that I would recommand your company/Service to my colleauges @ Ford Motor Company, 400 parents friends in my Chinese School and/or friends and neighbors that travel aboard once or twice annually! Dealing with your company was an experience that I would like to erase ASA I turned off this screen!

    Reviewed April 01, 2010
    9.7
    Exceptional
    Alan from United Kingdom
    Business traveler
    Stayed 1 night in March 2010

    Excellent”

    Location, service, food, comfort .
    can't think of any !

    Great hotel in a good location . I prefer this side of the river over Pudong where there is little happening outside the hotel other than offices and aprtment blocks. Service is very good food is great and rooms are excellent.Hard to fault unless you get to the very picky level which I know some people like to be !!

    Reviewed March 28, 2010
    10.0
    Exceptional
    Geoffrey from Singapore
    Solo traveler
    Stayed 1 night in March 2010

    Highly pleased”

    Location, service, room facilities, decor and size, choice of food outlets and good breakfast.
    Lobby area is small with insufficient seats.

    I enjoyed my stay, although it was brief, because it was a quiet retreat from the bustle of the city's main shopping street and its numerous shopping malls and eating places.I felt well-looked after and welcomed, especially by the doormen and lift guards who greeted me each time I went in or out of the hotel.The choice of restaurants and cafes is probably the best available in one place in Shanghai or Beijing.

    Reviewed March 27, 2010
    10.0
    Exceptional
    Sun from United States
    Business traveler
    Stayed 4 nights in January 2010

    Portman Ritz”

    Excellent location with great shopping!
    Absolutely none there is not one bad thing for this hotel!

    This hotel had fantastic service with very friendly staff who were extremely helpful to organize anything which I needed during my stay! The shopping for food was within the hotel and the shopping for other items was also within the hotel complex I lacked nothing and did not need to travel far to get anything I wish to purchase! I had a great stay and would highly recommend anybody to choose this hotel to stay at.

    Reviewed March 14, 2010
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    The Portman Ritz-Carlton, Shanghai
    |Excellent 8.7
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    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • Jade Buddha Temple
    • Jing'an Temple Metro Station is within 0.69 km