The Rarotongan Beach Resort and Spa
The Rarotongan Beach Resort and Spa
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"Staff are excellent and we will be going back again."

Wendy

31 January 2016

Beachfront Room - Guestroom The Rarotongan Beach Resort and Spa
Beachfront Room - Guestroom
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Beach The Rarotongan Beach Resort and Spa
Beach
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Beach The Rarotongan Beach Resort and Spa
Beach
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Swimming pool The Rarotongan Beach Resort and Spa
Swimming pool
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See map The Rarotongan Beach Resort and Spa
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Excellent
Location
8.4
See all 60 photos The Rarotongan Beach Resort and Spa
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The Rarotongan Beach Resort and Spa

Excellent location
Very good
From 70 reviewsSee what guests said
7.4
  • Airport transfer

  • Private beach

  • Currency exchange

  • Hot tub

Room choices
7.9
Very good
Room comfort & quality
This property is in high demand!Last booked 15 hours ago
3 Bedroom Pool Villa
3 Bedroom Pool Villa
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  • Pool view
  • 900 m²/9688 ft²
  • 1 king bed
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Villa
Villa
...
  • Garden view
  • 1700 m²/18299 ft²
  • 1 king bed
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2 Bedroom Family Adjoining Suite Non-Smoking
2 Bedroom Family Adjoining Suite Non-Smoking
...
  • Garden view
  • 65 m²/700 ft²
  • 1 king bed
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Three-Bedroom Villa with Private Pool and Hot Tub - Lime Blossom
Three-Bedroom Villa with Private Pool and Hot Tub - Lime Blossom
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  • 900 m²/9688 ft²
  • Shower and bathtub
  • 1 super king bed
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Family Beachfront
Family Beachfront
...
  • Beach view
  • 65 m²/700 ft²
  • 1 king bed
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2-Bedroom Family suite
2-Bedroom Family suite
...
  • Non-smoking
  • 2 bedrooms
  • 1 queen bed
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2 Bedroom Suite
2 Bedroom Suite
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  • 80 m²/861 ft²
  • Non-smoking
  • 1 king bed
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Beachside Room
Beachside Room
...
  • Garden view
  • 30 m²/323 ft²
  • 1 king bed
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Grand Beachfront Suite
Grand Beachfront Suite
...
  • Ocean view
  • 103 m²/1109 ft²
  • 1 king bed
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Deluxe Beachfront Suite
Deluxe Beachfront Suite
...
  • Beach view
  • 50 m²/538 ft²
  • 1 king bed
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More about The Rarotongan Beach Resort and Spa

More about The Rarotongan Beach Resort and Spa

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Real reviews from real guests

Agoda Reviews (70)Booking.com Reviews (925)
7.4
Cleanliness7.1
Facilities7.5
Location8.4
Room comfort and quality7.9
Service7.3
Value for money6.8
Provided by verified guests of Agoda
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Showing 44 verified guest comments
123
8.0
Excellent
Garrett
Solo traveler
Beachside Room
Stayed 1 night in August 2018
Great staff and facilities, but needs an update or a more justified price point”
Firstly, I did have a great time there and the staff were wonderful, the location is fantastic and it has everything there that you need. I did find the pricing not good value for money for what you receive though, in comparison with other properties on Raro. The resort is charming with an old school 90's feel, however it is looking very dilapidated in some areas and would benefit from a refurb
Reviewed August 22, 2018
8.4
Excellent
Hilaire from New Zealand
Couple
Beachside Room
Stayed 5 nights in August 2018
Very friendly, clean and good facilities”
Staff went out of their way for a friends birthday to make it special
Reviewed August 10, 2018
4.4
Natasha from Australia
Couple
Beachside Room
Stayed 1 night in July 2018
Poor staff”
Room was average good for a 1 night stay. We waited 1.5 hours for dinner and the staff blamed it on how busy it was even though guests who arrived well after us received their meals. Good side the beds were very comfortable! Night shift reception quite immature in front of us and did not make us feel welcome at all. Would not recommend - very saddened by this experience.
Reviewed July 07, 2018
8.8
Excellent
Wayne from New Zealand
Couple
Beachside Room
Stayed 5 nights in May 2018
Very nice resort. Good for families. Excellent swimming brach”
Excellent snorkelling.
Reviewed June 02, 2018
6.8
Good
Robert from Australia
Group
Deluxe Beachside Suite
Stayed 2 nights in April 2018
Over-developed and Tired”
Having stayed at the Rarotongan Beach Resort in the past, this time we found it over developed and tired. It was very disappointing. A lack of cleaning staff meant the rooms were not cleaned mostly until 6 to 7 pm when we were getting ready to go out. The gardens are under maintained, as are the rooms. There was very little space in the bathroom for personal toiletries and the wardrobe was partly blocked by a bench with a small inadequate frig. The staff on the whole were friendly and where possible, efficient. Breakfast was nothing to write home about and juices and milks were not labelled, leaving one guessing!
Reviewed April 25, 2018
7.2
Very good
Demalza from New Zealand
Solo traveler
Beachside Room
Stayed 1 night in April 2018
Would definitely Return.”
I loved the Rarotongan. I only left the resort once, didn't really need to, had everything I needed right there, a beautiful pool, beautiful beach, free snorkelling and Kayak use. Feeding the fish was awesome. Would be great for kids, I think the rooms could have been a bit cleaner, my bare feet always got dirty on the floors - nothing major but something that could be improved. The tv channels in the beachside suite were great. I think the rooms are a bit out dated but bed was super comfy, found the spa bath a bit dirty, but please that is the only things I can really complain about. The staff were great and as I said had everything you needed in the resort. Location is not the greatest unless you have transport, but as I said I didn't really need to leave. I will be bringing my daughter back for her 18th birthday present :)
Reviewed April 09, 2018
9.2
Exceptional
Camila from New Zealand
Couple
Deluxe Beachfront Suite
Stayed 7 nights in January 2018
Best Hollidays ever”
Very friendly and caring staff, food and beverage variety is very good, free gear for snorkeling, stand up paddle, kayaking, free extra towels for the day on the beach, location is amazing, pictures don't lie... Needs a little renovation and refurbishment and they could be a little more care about cleaning. Anyway, overall it's a great Resort and we would go back for sure.
Reviewed January 31, 2018
Kia Orana Camila Thank you for your review. I am delighted to hear you had a wonderful holiday and enjoyed all the facilities and amenities we have on offer to guests. We look forward to welcoming you back, please let us know if there is anything we can do to assist. Best wishes for 2018. Kind regards, Haimona Browne, Resort Manager
Responded March 02, 2018
The Rarotongan Beach Resort and Spa
2.0
fatima from United Arab Emirates
Couple
Deluxe Beachside Suite
Stayed 1 night in January 2018
Not recommended be aware”
Internet chargeable, weak or no signal in room, and slow. Check out 10am!!! No excuse. Any hour after it you will pay for. Very old. Money value not reflect it. Other hotel similar to it will worth 40% of it. 0.5 gb cost 10nz for 1 device. Hotel star rating 2 nor 4or 5 I will never ever come again to thus hotel. Bad experience
Reviewed January 07, 2018
Kia Orana Fatima, Thank you for your feedback. Check out time of 10am is as per international norms, so that we may prepare the room for our next guests. Late check-out after 10am may be arranged depending on availability, and confirmed 24hrs prior to departure. Because we are a tiny island in the middle of the South Pacific wifi service is not always as reliable as you experience at home, and it is more expensive, but our prices are comparative to the sole telecommunications provider on the island. Kind regards, Haimona Browne, Resort Manager
Responded March 02, 2018
The Rarotongan Beach Resort and Spa
9.2
Exceptional
Eric from France
Couple
Honeymoon Bungalow
Stayed 1 night in December 2017
woh !”
we had the honeymoon suite bungalow for the night, incredible set up, everything there was great from private pool, outside spa bath, private sauna ?? great but not sure in Rarotonga, free gift, totally private, the highlight of our stay
Reviewed January 06, 2018
Kia Orana Eric, Thank you for your review. I am delighted to hear the highlight of your stay was the private Honeymoon Pool Bungalow, which has the extra personal facilities. It is a spectacular set up right in the heart of the Rarotongan Resort, and perfect for that extra luxury. The Honeymoon Pool Bungalow offers a private pool, jacuzzi, Polynesian-style outdoor shower, sauna and gardens, the combination of which is much appreciated by our guests. Wishing you all the best for 2018. Kind regards, Haimona Browne, Resort Manager
Responded March 02, 2018
The Rarotongan Beach Resort and Spa
6.0
Eric from France
Couple
Deluxe Beachside Suite
Stayed 9 nights in December 2017
our stay”
good position, a few nice units, some very nice staff some rude at water equipment, outside table cleaned with the mop used for the floor
Reviewed January 06, 2018
Kia Orana Eric, Thank you for your feedback. I have shared your comments with our staff, and will incorporate your feedback into our ongoing training programme. The Resort is currently undergoing a full refurbishment programme on public areas and guest rooms. Wishing you all the best for 2018. Kind regards, Haimona Browne, Resort Manager
Responded March 02, 2018
The Rarotongan Beach Resort and Spa
6.4
Good
Rajesh from New Zealand
Couple
Beachside Room
Stayed 6 nights in December 2017
Be careful with your possessions”
Lovely place but staff something else. Money stolen by staff member from my partners purse which we left in room when going for breakfast. Stuffed up a special meal we ordered for dinner. Stuffed up our request for checking out late. Upon returning home realised our hair straightener which was expensive was missing and we had not used whilst there.
Reviewed December 14, 2017
6.8
Good
Tanisha from New Zealand
Couple
Beachside Room
Stayed 4 nights in November 2017
Needs an upgrade”
Definitely needs an upgrade, the bathrooms are quite old. Equipment available to guests are good!
Reviewed November 22, 2017
3.2
Tarisi from New Zealand
Family with teens
2-Bedroom Family suite
Stayed 7 nights in October 2017
Definitely not what it “used to be””
The place was very ordinary. The staff were a lot unfriendly. The room was hardly made up and when it was it was half done. For example. Bed made yet not a single towel clean or dirty in my room when I went to shower. House keeping some for the day and the manager had to spend 20 minutes locating a towel. Floor always dirty. Dishes were sorted just 1 time in my 7 night stay. Just all round completely dissatisfied.
Reviewed October 29, 2017
4.4
Kate from New Zealand
Couple
Beachside Room
Stayed 2 nights in September 2017
Very disappointing ”
I was very disappointed with this accomodation. This was our 'big spend' in terms of accomodation and we will not be coming back. I'm not one to complain, but I don't want others to also be let down like we were. The staff were very unhelpful and unfriendly. When we arrived the staff offered no help with advice/ tips/ maps about the island. Once we arrived at our room the air conditioning was leaking which they quickly tried to blame on us. By the time maintenance came it was 9:30pm and we were exhausted. They asked us to go walk for an hour (at 9:30pm) until it was sorted. They were very unapologetic and when we asked if we could please have a complimentary drink at the bar while we waited they were very hesitant. It is very much a sterile environment where everything costs. Think carefully about going to The Rarotongan and instead check out some of the awesome Air B&Bs on the island.
Reviewed October 08, 2017
10.0
Exceptional
Lydia from China
Business traveler
Beachside Room
Stayed 1 night in October 2016
GOOD”
NICE STAY
Reviewed February 06, 2017
8.4
Excellent
Diane from Australia
Couple
Beachfront Room
Stayed 9 nights in November 2016
Best location on Raro”
Whilst quality of accomodation is satisfactory, this place undoubtedly has the best beach on the island. Great option for families or groups travelling together with a range of facilities for everyone.
Reviewed December 14, 2016
7.2
Very good
John from Australia
Couple
Beachfront Room
Stayed 5 nights in November 2016
Breakfasts were very basic and had to ask on numerous occasions to refresh the empty trays.”
Location is ideal but for what they charge for a room is too much for what the room is. Found other resorts with same facilities a lot more reasonable.
Reviewed November 15, 2016
6.8
Good
Ullrich from Germany
Solo traveler
Beachside Room
Stayed 3 nights in September 2016
Tuning up needed ”
Beautiful located premises, quite a lot of staff, who seemed needing to be some more organized. Very small and somehow old fashioned pool just relevant to kids. The lady at Front Desk seemed to be exhausted after a long stressful season. A late check out (four hours) was charged with $ 95. Housekeeping was ok, but the rooms would love some renovation. The Spa is still closed without notice on the homepage. I doubt staying here again despite the super location on the island with stunning sunsets.
Reviewed September 15, 2016
4.4
Kiel from New Zealand
Family with young children
Beachfront Room
Stayed 7 nights in August 2016
Sad day...”
We got married here 5 years ago and decided to go back for our anniversary. Ready for a great trip we were greeted with a room that was not ready and wasn't for 2 more hours. Bar staff and wait staff rude, activities hut staff rude. Nothing it seems had changed with the place in 5 years in terms of maintenance. Sadly each place we visited around the island knew about the Rarotongan and its service and lack of maintenance. I lover are and have been back 6 times but can honestly say we will not stay here again...
Reviewed August 15, 2016
7.6
Very good
Helen from New Zealand
Family with young children
Deluxe Beachside Suite
Stayed 7 nights in July 2016
Great location and good for families ”
The location on the lagoon is great and the snorkelling off the the beach is fantastic. Good kayaks, snorkelling equipment etc and a great kids club. Rooms were a little dated but clean enough. Some staff were awesome but some could do with a refresher in customer service. Great resort for families.
Reviewed August 02, 2016
123
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