The Ritz-Carlton, Kuala Lumpur
Club Executive King, Club level, Larger Guest room, 1 King - View The Ritz-Carlton, Kuala Lumpur
Lobby The Ritz-Carlton, Kuala Lumpur
Lobby The Ritz-Carlton, Kuala Lumpur
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8.7
Excellent
/10
(915 reviews)See what guests said
See map
9.0
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
Available
  • Pavillion Mall160 m
  • Embassy of the Philippines180 m
  • Pavilion Kuala Lumpur190 m
  • California Fitness230 m
  • Seri Melayu240 m
  • Top Room@Top Hat240 m
  • Craft Complex (Kompleks Budaya Kraf)290 m
  • Aquaria KLCC300 m
  • Raja Chulan Monorail Station310 m
  • Bintang Walk330 m
  • Free Wi-Fi

    The Ritz-Carlton, Kuala Lumpur

    168 Jalan Imbi, KLCC, Kuala Lumpur, Malaysia, 55100 - See map
    "Those who teach customer service (like I do) should make Tanzie's caring and friendly approach a benchmark in the industry."
    Rafael J. - 24 June 2017
    Exceptional reputation
    Recommended by 94% of guests
    Fantastic breakfast
    90% positive mentions
    • 290 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 41 times for various dates

    Property ranking|Compared to 13,552 Kuala Lumpur properties
    See all rankings
    Location score
    9.0/10
    Service score
    9.0/10
    Cleanliness score
    9.0/10
    Room comfort score
    9.0/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Value for money8.3
    Distance to city center0.5km
    Location rating9.0
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.8 km

    Rooms available at The Ritz-Carlton, Kuala Lumpur

    9.0
    Excellent
    Room comfort & quality
    Two bedroom Suite, 2 Bedroom Suite, City view
    Two bedroom Suite, 2 Bedroom Suite, City view
    ...
    • Room size: 178 m²/1916 ft²
    • City view
    • 1 king bed & 2 single beds
    Enter dates to see prices
    Three Bedroom Suite, 3 Bedroom Suite, City view
    Three Bedroom Suite, 3 Bedroom Suite, City view
    ...
    • Room size: 200 m²/2153 ft²
    • City view
    • 1 king bed & 2 single beds ...
    Enter dates to see prices
    Club Deluxe King, Club level, Guest room, 1 King, City view
    Club Deluxe King, Club level, Guest room, 1 King, City view
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Suite, Club level, 1 Bedroom Suite, 1 King, City view
    Club Suite, Club level, 1 Bedroom Suite, 1 King, City view
    ...
    • Room size: 83 m²/893 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    One Bedroom Suite, 1 Bedroom Suite, 1 King, City view
    One Bedroom Suite, 1 Bedroom Suite, 1 King, City view
    ...
    • Room size: 25 m²/269 ft²
    • Separate shower/bathtub
    • 1 king bed
    Enter dates to see prices
    Executive Deluxe King, Larger Guest room, 1 King, City view
    Executive Deluxe King, Larger Guest room, 1 King, City view
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room King, Guest room, 1 King, City view
    Deluxe Room King, Guest room, 1 King, City view
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Three-Bedroom Suite
    Three-Bedroom Suite
    ...
    • Room size: 210 m²/2260 ft²
    • Shower and bathtub
    • 1 king bed or 2 single beds...
    Enter dates to see prices
    Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
    Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
    ...
    • Room size: 219 m²/2357 ft²
    • City view
    Enter dates to see prices
    One-Bedroom King Suite
    One-Bedroom King Suite
    ...
    • Room size: 68 m²/732 ft²
    • Shower and bathtub
    • 1 king bed or 1 sofa bed
    Enter dates to see prices

    What people love about The Ritz-Carlton, Kuala Lumpur

    • 9.2
      Exceptional
      Location

      "The location was great, with 5 mins walk to pavilion and 25 mins walk to KLCC."

      Adrian

      |

      30 December 2016

    • 8.8
      Excellent
      Location

      "The hotel is as expected for a RC in terms of location, facility and finish."

      Scott

      |

      16 December 2018

    • 10.0
      Exceptional
      Staff 

      "Service staff were friendly and helpful, well trained in their fields."

      Victoria Y.

      |

      03 February 2017

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    More about The Ritz-Carlton, Kuala Lumpur

    More about The Ritz-Carlton, Kuala Lumpur

    10.0
    Exceptional

    "I was staying at the 3 bedroom suite, it was very very spaci..."

    Jeanie

    |

    02 November 2016

    An overview

    Show less

    What they offer

    8.8
    Excellent
    Staff 

    "the club facilities themselves and the night staff leave a l..."

    Scott

    |

    16 December 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    American
    Continental

    Restaurants on site

    Li Yen
    Cuisine:Cantonese
    Menu:Buffet
    The Cobalt Room
    Cuisine:International
    Menu:A-la-carte
    The Lobby lounge
    Menu:Buffet
    The Patisserie
    Cuisine:International
    Menu:Buffet
    The Library
    Cuisine:International
    Menu:Buffet

    Nearby restaurants

    British cuisine
    British cuisine
    The Pub
    1.2 km British, Pub
    Estate
    1.5 km British, Italian
    OverTime
    1.8 km British
    Asian cuisine
    Asian cuisine
    Li Yen
    40 m Asian, Chinese
    U Cafe
    90 m Asian, Chinese
    SB Corner
    130 m Asian, Indian, Malaysian
    Chinese cuisine
    Chinese cuisine
    Royal China Restautant
    160 m Chinese
    Silk Road
    240 m Chinese
    Vegetarian Corner
    260 m Chinese, Vegan

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    Show less

    Reviews of The Ritz-Carlton, Kuala Lumpur from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (915)Booking.com Reviews (893)
    8.7
    /
    10
    Cleanliness9.0
    Facilities8.8
    Location9.0
    Room comfort and quality9.0
    Service9.0
    Value for money8.3
    Rating
    9+ Exceptional (343)
    8-9 Excellent (172)
    7-8 Very Good (144)
    6-7 Good (45)
    <6 Below Expectation (38)
    Time of the year
    Mar - May (172)
    Jun - Aug (185)
    Sep - Nov (170)
    Dec - Feb (215)
    All guests (915)
    All room types
    All languages

    Show reviews that mention 

    Showing 742 verified guest comments
    12345
    5.2
    Ruby from Malaysia
    Family with young children
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 2 nights in July 2019

    Above average”

    Bad quality of staff and services. Including low quality of f&b too. Doesn’t seems like a 5 star hotel but we are paying for a 5 star rates. Very disappointing. However the room is spacious and nice.

    Reviewed July 24, 2019
    9.6
    Exceptional
    Priya from Malaysia
    Family with young children
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 1 night in July 2019

    Limited choices for breakfast ”

    Overall was a great stay in Ritz. Friendly staff. They did an early check in but the only con was the breakfast. They had very very limited choices of food for the amount we pay for this 5 star hotel. It was more to 3 star range. The only thing disappointed me.

    Reviewed July 16, 2019
    7.6
    Very good
    Lee from Singapore
    Couple
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 1 night in July 2019

    Location good but could be better if the price can lower a bit.”

    Love the white marble concept bathroom, pillow bit too soft n flat when lying down, saw two flies in my room. It could be better if they lower the price a bit, somehow is not worth the price for a 5* hotel.

    Reviewed July 22, 2019
    10.0
    Exceptional
    Alvin from Malaysia
    Solo traveler
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 2 nights in May 2019

    Best hotel”

    Ritz Carlton is such an exceptional hotel, and i've tried hotels around the area like Marriott, Millennium and Dorsett. I think the service here exceeds all the other hotels i've stayed in, in the Pavilion / Bukit Bintang area.

    Reviewed June 03, 2019
    7.6
    Very good
    Cecilia from Singapore
    Business traveler
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 2 nights in May 2019

    Been here few times but this time round disappointing”

    Service was as usual but a few disappointing glitches that really spoils my impression of Ritz: 1) put me in a room at the end of the corridor when I wanted a room near the lift lobby 2) ordered seafood aglio olio and the pasta stinks as the tiger prawns were not fresh - and this can still pass the chef!?!? 3) on the 2nd night aircon leaked gas and I gotta change room. Overall, not a pleasant stay.

    Reviewed June 24, 2019
    10.0
    Exceptional
    Sulis from Indonesia
    Business traveler
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 1 night in January 2019

    Nice Hotel & Good location to stay”

    The Hotel is just walking distance to Pavilion, Bukit Bintang, surrounded by many local food. Hotel is Nice, the bed is comfortable, but I think for Ritz Carlton the twin bed is so small, staff is helpful, food is perfect.

    Reviewed January 30, 2019
    8.8
    Excellent
    Scott from Macau
    Business traveler
    Club Deluxe King, Club level, Guest room, 1 King, City view
    Stayed 2 nights in December 2018

    Club access”

    The hotel is as expected for a RC in terms of location, facility and finish. The butler service that comes as part of the club package is amazing and well worth the upgrade. From the pressing service to the shoe shine to the assistance arranging transport it was seamless and spoke to the next tier level of service that you may expect from a club level access at a RC. That said the club facilities themselves and the night staff leave a lot to be desired. The club lounge is dated and basic, the staff undertrained and the area is lacking personality and atmosphere. I personal also had communication issues with the staff in English.

    Reviewed December 16, 2018
    9.2
    Exceptional
    Pong from Brunei Darussalam
    Solo traveler
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 2 nights in September 2018

    Comfort n cozy”

    Its definitely worth the money. Room is cozy and spacious. The only thing was that i didn’t know the housekeeping will come clean the room twice a day. I went out at 7pm for wuick dinner n left all my belongings in the room including my wallet with cash n credit cards all inside. Nothing missing tho but my worries was my credit cards were in my wallet. Im just worried what if my cards info was taken (someone can just take pic front n back). But i really hope not. Well, just my worries, nothing more.

    Reviewed October 01, 2018
    5.6
    CHIU from Singapore
    Business traveler
    Two bedroom Suite, 2 Bedroom Suite, City view
    Stayed 2 nights in March 2019

    Smelly and stained carpets”

    We booked the 2 bedroom suite, the room smelled and carpet has many stains. We requested change of room but it was the same kind of conditions. Then we suggested to downgrade to smaller rooms at the newer wing. They didn’t apologise or compensate in any other ways and took more than an hour to settle the process. Hotel need to upgrade its room and train the check in counter staff.

    Reviewed March 22, 2019
    9.2
    Exceptional
    TANG from Malaysia
    Group
    Two bedroom Suite, 2 Bedroom Suite, City view
    Stayed 1 night in May 2019

    Very spacious 2-room suite with great location”

    Overall very satisfy with the stay and had a great high tea session at The Lobby Lounge.

    Reviewed May 28, 2019
    10.0
    Exceptional
    Wuei from Brunei Darussalam
    Couple
    Executive Deluxe King, Larger Guest room, 1 King, City view
    Stayed 2 nights in February 2019

    FANTASTIC LOCATION”

    Located at the heart of bukit bintang. Great for shopping and dining experince. Hotel was 10/10 .

    Reviewed May 15, 2019
    10.0
    Exceptional
    Rafael from Philippines
    Solo traveler
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 5 nights in June 2017

    Epitome of service excellence”

    I have stayed in Ritz-Carlton properties several times and as expected service was beyond compare. From the smooth, efficient and hassle-free check in to the quick and friendly checkout, was the recipient of wonderful service delivery. I had a little challenge with the construction noise coming from the building across the street (clearly not Ritz-Carlton's fault) but it was expeditiously taken care of by the night manager. Noteworthy are the following associates who made my stay more than comfortable: Stephano of guest services who showed me the way around the property and brought me to my room, Sobree of Housekeeping- always with a ready smile and offer to help and most especially Tanzie whose efforts at service recovery is commendable at the very least. Those who teach customer service (like I do) should make Tanzie's caring and friendly approach a benchmark in the industry. I left the property with a big smile on my face. I shall see you again, Ritz-Carlton!

    Reviewed June 24, 2017
    10.0
    Exceptional
    Victoria from Malaysia
    Family with teens
    Two bedroom Suite, 2 Bedroom Suite, City view
    Stayed 2 nights in January 2017

    Well Maintained, Complimentary Breakfast, Celebrity SightingS.. a real treat! ”

    As to be expected from a top class hotel, although I felt room service took too long always. Over an hour. Food was highly palatable by local standards. Rooms (we had an adjoining one bedrm and twin room) were of a decent size when combined, clean, comfortable and inviting. Service staff were friendly and helpful, well trained in their fields.

    Reviewed February 03, 2017
    8.4
    Excellent
    Natalie from United Kingdom
    Couple
    Two bedroom Suite, 2 Bedroom Suite, City view
    Stayed 1 night in December 2016

    Stunning Hotel in the heart of KL ”

    We booked a two bedroomed Suite at the Ritz just after Christmas. It is a beautifully designed hotel in the heart of the Golden Triangle in KL. Overall had a lovely experience, staff were very attentive and the service was exceptional. Only disappointment was the long queue for breakfast (we ate over the road at the Pavilion in the end) and the smell of smoke in the room from previous guests. The staff did all they could to make our stay comfortable but it is hard to get rid of stale smoke smells.

    Reviewed January 09, 2017
    9.2
    Exceptional
    Keng from Malaysia
    Business traveler
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 2 nights in September 2016

    Renovated hotel in a good location”

    Stayed here a few times many years ago, decided to try it again. It has been renovated and the quality improved. The staff have gotten more attentive and anticipate your needs. The stay here was enjoyable and would recommends others to stay here too.

    Reviewed September 09, 2016
    9.7
    Exceptional
    Annie from Australia
    Couple
    Executive Deluxe King, Larger Guest room, 1 King, City view
    Stayed 4 nights in April 2015

    Honeymooners ”

    Location, Staff Performance was immaculate and cleanliness

    Arrived here for one of our honeymoon destinations and a guy named Jason served us. He was so nice and went out of his way to make our stay extra special. Had heaps of freebies thrown our way due to us being honeymooners was awesome. The location was the best there's a lot of different shopping malls in the one area. Night life is good and even the bell boys were amazing gave us tips every time we went out. Definitely staying here again oozes out old school class :)

    Reviewed May 19, 2015
    9.0
    Exceptional
    Keng from Malaysia
    Business traveler
    Executive Deluxe King, Larger Guest room, 1 King, City view
    Stayed 2 nights in June 2014

    Nice room with attentive friendly staff”

    Exclusive Hotel, Friendly Staff, Great Location

    The check in and out was super fast. The luggage was in my room in super fast too. The room was very nice. The gym was not stocked with all kinds of gear, but what it has was good quality and sufficient for me; the gym was frequently used but not too crowded and very clean. I really liked the two pools, it kept the crowds apart and had different opening times. Breakfast was good but not excellent like other Ritz hotels. The waiting time was non-existent so it maybe breakfast before meetings very convenient.

    Reviewed June 16, 2014
    9.3
    Exceptional
    tien from Malaysia
    Business traveler
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 1 night in May 2014

    International luxurious hotel and really up to 5*”

    Luxurious room, quality restaurant, decent locatated near shopping areas

    Only two slight down points for this hotel. The first is small lobby n second is a bit far away ( just few minutes more) from famous shopping place pavilion ( compare to JW Marriot n westin. Others than that this is just another perfect 5 stars hotel.

    Reviewed May 19, 2014
    8.7
    Excellent
    Thomas from Germany
    Couple
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 1 night in April 2014

    Personal attention”

    Central location, attentive staff, good value

    I stayed only one night. It was my girl friend's birthday and I booked Ritz Carlton thinking that they are most likely to get something arranged for our late post midnight arrival without needing much explanation. And I was not disappointed! I called guest relations in the middle of the night before our arrival and basically just asked for a birthday cake to be in the room at arrival the next late evening - and the floor butler outdid himself preparing a really cute arrangemnt for us. Thanks for that! Besides that staff was generally very attentive giving the place a really personal feel - not something easy to expect in a large business hotel.

    Reviewed April 15, 2014
    9.0
    Exceptional
    Chee from Singapore
    Group
    Deluxe Room King, Guest room, 1 King, City view
    Stayed 1 night in December 2013

    Luxury Hotel, Centrally Located, Comfotable Stay”

    Comfortable and big rooms. luxurious

    International 5-star hotel standard, expectations was high and it did not fail me. Having stayed at many international 5-star hotel chains, this probably ranks as one of the best. Comfortable bed, good quality linen, extremely spacious rooms and room layout/design was top-notch. Butler service was a nice touch. And they served iced fruit-infused tea while I was waiting to check-in. Was a little pricey, but paying for quality. Breakfast selection wasn't that fantastic though, but the other positive aspects of the hotel more than made up for it. good stay overall. Highly recommended.

    Reviewed March 08, 2014
    12345
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    The Ritz-Carlton, Kuala Lumpur
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    • Exceptional location
    • Pavilion Kuala Lumpur
    • Raja Chulan Monorail Station is within 0.31 km