The Royal Playa del Carmen-All Inclusive - Adults Only
The Royal Playa del Carmen-All Inclusive - Adults Only
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Guestroom The Royal Playa del Carmen-All Inclusive - Adults Only
Guestroom
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Lobby The Royal Playa del Carmen-All Inclusive - Adults Only
Lobby
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Lobby The Royal Playa del Carmen-All Inclusive - Adults Only
Lobby
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Beach The Royal Playa del Carmen-All Inclusive - Adults Only
Beach
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Exceptional
Location
9.1
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The Royal Playa del Carmen-All Inclusive - Adults Only

Exceptional location
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Excellent
From 26 reviewsSee what guests said
8.6
Recommended by 83% of guests
Value for money7.7
Location rating9.1
Nearest airportCozumel International Airport (CZM)
Distance to airport19.1 km
Has restaurantYes
  • Free Wi-Fi in all rooms

  • Hot tub

  • Currency exchange

  • Sauna

Room choices
9.0
Excellent
Room comfort & quality
Beachfront Junior Suite with 1 King Bed, Jacuzzi Tub & Balcony, No Smoking
Beachfront Junior Suite with 1 King Bed, Jacuzzi Tub & Balcony, No Smoking
...
  • Ocean view
  • 653 m²/7029 ft²
  • 1 king bed
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Royal Junior Suite
Royal Junior Suite
...
  • Partial ocean view
  • 100 m²/1076 ft²
  • 2 queen beds and 1 king bed
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Garden View
Garden View
...
  • Garden view
  • 653 m²/7029 ft²
  • 2 queen beds and 1 king bed
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Walk-in Courtyard
Walk-in Courtyard
...
  • Ocean view
  • 653 m²/7029 ft²
  • 1 king bed
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Royal Master One Bedroom Suite with Ocean Views - Beach Front
Royal Master One Bedroom Suite with Ocean Views - Beach Front
...
  • Shower
  • 1 super king bed
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Master Suite
Master Suite
...
  • Partial ocean view
  • 1331 m²/14327 ft²
  • 1 king bed
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Presidential
Presidential
...
  • Sea view
  • 2 bathrooms
  • 1 king bed
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Central Suite
Central Suite
...
  • Garden view
  • 653 m²/7029 ft²
  • 2 queen beds and 1 king bed
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Swimming Pool Wing Double
Swimming Pool Wing Double
...
  • Partial ocean view
  • 653 m²/7029 ft²
  • 2 queen beds and 1 king bed
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Oceanfront Bungalow
Oceanfront Bungalow
...
  • Partial ocean view
  • 1331 m²/14327 ft²
  • 1 king bed
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More about The Royal Playa del Carmen-All Inclusive - Adults Only

More about The Royal Playa del Carmen-All Inclusive - Adults Only

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Real reviews from real guests

Agoda Reviews (26)Booking.com Reviews (545)
8.6
Excellent
From 26 reviews
Read reviews from:
Cleanliness8.9
Facilities8.7
Location9.1
Room comfort and quality9.0
Service8.7
Value for money7.7
Provided by verified guests of Agoda
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Garden View
Ocean View
Oceanfront
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Showing 17 verified guest comments
9.6
Exceptional
mohammad from United Kingdom
Couple
Oceanfront
Stayed 2 nights in July 2018
Amazing Hotel”
The hotel was fantastic. The rooms were clean, Large and had everything that you would need. The location was amazing for people that also want to go out. It's just off 5th street but you get none of the noise. The are 7 restaurants, coffee shops and bars. Everything was included in the price. We had an ocean view room which was nice. You do pay quite a bit extra for this privilege, so its up to you if you think that this is worth it. The beach was the only let down as the was a lot of algae. This was not the hotels fault, it happens at certain times of the year in Mexico. The pools were lovely however so we still had a good time. I would recommend this hotel for groups more than couples as it can be quite busy. I did go with my wife and we did still enjoy our stay.
Reviewed July 09, 2018
9.6
Exceptional
Lindsey from United States
Couple
Royal Junior Suite Special - 1 Bed Requested
Stayed 3 nights in May 2018
great stay minus the massive seaweed”
the resort location, pool and restaurants were ideal but the beach was overrun with massive amounts of seaweed (not the resorts fault) but I would have liked to know this before booking an hotel or vacation in Playa during May 2018. from pictures this is not the norm but has been a problem for a few months.
Reviewed June 11, 2018
2.8
mark from United Kingdom
Couple
Garden View
Stayed 2 nights in April 2018
Just [facepalm]”
yeah we really didn't enjoy this place... granted its not our usual type of hotel but this was just cringe from the moment we got there. Unfortunately what made this place bad were the people.. who thought the place was the ritz! to us it was just ridiculously tacky. food and drinks are well below expectations, and the pool areas surprisingly small. we had a very bizarre encounter with one of the women in the blue shirts when you first get there who tried selling the premium package, calling us 'high flyers' and then when we weren't interested just stoped the conversation abruptly. our advice, if you're European (and under 50) don't go here! you will find it too much and you'll just cringe praying for someone to get you out of there. There are soo many better hotels in mexico!
Reviewed April 25, 2018
8.4
Excellent
Kathy from United States
Couple
Royal Junior Suite
Stayed 4 nights in March 2017
Excellent”
Our first all-inclusive resort and we were very pleased. I've heard that some resorts have different levels this one everyone is the same. The food & service was excellent. Within blocks from the downtown shopping area. Would go back !!
Reviewed March 10, 2017
8.8
Excellent
Sydney from United States
Group
Ocean View
Stayed 4 nights in November 2016
Positive experience ”
I just got back from a trip with friends and had a pleasant experience. The staff were all anxious to please and very friendly. The resort is quite large but very clean. The only cleanliness complaint is we had the smallest ants I've ever seen at the lavatory sink area which was kind of annoying, but besides that the place was immaculate. The pool and beach area are great, but once in the ocean it's rather rocky and a few of us had some cuts from very sharp rocks, so be sure to wear some type of foot protection. While they offer a great variety of food, the flavors are sometimes very bland and miss the mark. If you find the right combo of chef/server you'll do great. We joked that the one in our group with multiple food allergies had the best luck - they will ask upon arrival if you have allergies and you get the VIP treatment and REALLY go the extra mile to make sure you don't get sick. Even the major metropolitan areas in the U.S. aren't as good about this as THE Royal was.
Reviewed November 11, 2016
10.0
Exceptional
James from United States
Couple
Ocean View
Stayed 5 nights in September 2016
Excellent service, great food, wonderful bartenders. Loved the beach and the fun pool scene. Close to the ferry over to Cozumel.”
Bring your hat and more clothes than you think, it is humid there!
Reviewed September 19, 2016
10.0
Exceptional
Carol from United States
Family with teens
Ocean View
Stayed 4 nights in August 2016
Exceptional”
Exceptional resort! Excellent staff! Beautiful resort! Top rate food!
Reviewed August 21, 2016
9.6
Exceptional
Timoteo from United States
Couple
Ocean View
Stayed 2 nights in March 2016
Great place”
the folks were kind and had a lot to offer. Entertainment is worth watching and can get drinks all day/night long. Give it a try.
Reviewed March 24, 2016
9.3
Exceptional
denise from United States
Couple
Stayed 3 nights in December 2015
Great stay at the royal”
Location, rooms, layout
Totally loved the royal. Would highly recommend it. The only thing I would have liked to have changed is that I could have stayed more nights.
Reviewed December 30, 2015
6.3
Good
Guillermo from Australia
Couple
Garden View
Stayed 6 nights in August 2015
The Beach is not worth the trouble ”
Friendly and helpful staff, The food selection was good, room was comfortable
We have been going to Mexico Play del Carmen for 5 years now, and we decided to change our usual Hotel which is also - a REAL FIVE STAR HOTEL. Unfortunately we were seduced by the photo of the beach that this hotel was advertising. In reality it was nothing like the photo, in fact when we arrived the water was actually brown in color and there was a terrible smell. Need I continue with the beach? Now let's talk about another type of beach! For almost a month before arriving at the Hotel I had requested a late check out. I only needed 2 hours extra - it seemed simple enough - the staff at our personal check in said it would not be a problem, however when I spoke to the on duty manager, she said that I needed to vacate the premises immediately as the room was to be ocupied. I was prepared to pay for any penalties etc. however she insisted on me leaving ASAP. Now I paid for the top of the range room and expected a little cooperation, however the manager did not care that I had spent what I consider - quite a lot of money for an overrated hotel, To summarize: overpriced, rude/uncaring manager and I forgot to mention watered down beer and soft drinks. Terrible beach I do not recommend this Hotel at all
Reviewed August 31, 2015
9.7
Exceptional
Erez from Israel
Couple
Stayed 4 nights in July 2013
great place”
All-inclusive, friendly staff and great location
great experience the pool area is great, while you have 2 bars open always with free drinks :) the room is big and comfortable. free wifi in the entire hotel area
Reviewed August 04, 2013
5.7
Christine from United Kingdom
Couple
Royal Junior Suite
Stayed 4 nights in April 2013
Good location but spoilt by getting food poisoning”
Location, close to nice beach, mini bar in room
Reviewed May 12, 2013
6.0
Roy from Israel
Couple
Stayed 4 nights in April 2013
Very bad experience”
Large rooms. Great location, Marie Maria restaurant
Reviewed April 23, 2013
8.3
Excellent
Frederick from United States
Couple
Royal Junior Suite
Stayed 5 nights in September 2012
Very nice all inclusive”
Good facilites and restrurants
We enjoyed the hotel, third visit. We asked about the ""club" and were taken through a 90 minute breakfast speel on the merits of membership. Though different than the usual time share deal it was actually two and one half hours before we could extract ourselves after more than several "Nos". It was the last we heard of the topic and that was good. Lots of personal questions were asked or infered....... I would suggest you refrain from the process unless you are truely in love with the hotel!
Reviewed September 23, 2012
9.3
Exceptional
Marina from Mexico
Couple
Royal Junior Suite
Stayed 1 night in January 2016
Maravilloso!”
Lo mejor son la comida, las instalaciones, el personal.
Estuvimos mi esposo y yo de lunes a viernes en este magnífico hotel. La habitación muy lujosa, las instalaciones hermosas, el personal siempre preocupado por nosotros y extremadamente amables. Las actividades del hotel son muchas,y la comida es inigualable en calidad, sabor, y variedad. Tiene 7 restaurantes de alta cocina y 6 bares, incluyendo coffe bar y wine bar. Gracias especiales al Concierge Marcelo Hinojosa, quien nos apoyó y ayudó en toda nuestra estadía. Definitivamente volveremos.
Reviewed January 31, 2016
7.3
Very good
Pedro from Argentina
Couple
Stayed 2 nights in May 2010
Creiamos que era mejor”
Ubicacion cerca del centro
Mala comida
Esperabamos mas del hotel. La comida no era demasado buena. Las bebidas tampoco. La piletas anticuadas. Lo mas destacable la ubicacion , muy cerca de la 5ta avenida
Reviewed June 17, 2010
10.0
Exceptional
Nabila from Belgium
Couple
Royal Junior Suite
Stayed 4 nights in August 2017
Exceptional”
Exceptionnel ! Un endroit inoubliable avec un service à la hauteur du prix. Il est placé au centre ville ce qui permet de faire une virée de shopping. Les restaurants sont gastronomiques et très raffinés.
Reviewed August 13, 2017
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