The Swanston Hotel Grand Mercure
The Swanston Hotel Grand Mercure
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"Hotel is very clean with very helpful and friendly staff."

Wei T.

08 April 2018

Classic Queen Bed - Bathroom The Swanston Hotel Grand Mercure
Classic Queen Bed - Bathroom
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Lobby The Swanston Hotel Grand Mercure
Lobby
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Interior view The Swanston Hotel Grand Mercure
Interior view
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Interior view The Swanston Hotel Grand Mercure
Interior view
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See map The Swanston Hotel Grand Mercure
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Exceptional
Location
9.5
See all 58 photos The Swanston Hotel Grand Mercure
See all 58 photos
Removed from saved list
2016

The Swanston Hotel Grand Mercure

Exceptional location
Stay in the heart of Melbourne - See what's nearby
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Excellent
From 588 reviewsSee what guests said
8.2
Recommended by 87% of guests
  • 560 meters to public transportation

  • Heart of the city

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.1
Excellent
Room comfort & quality
Deluxe King Room
Deluxe King Room
...
  • 38 m²/409 ft²
  • Non-smoking
  • 1 super king bed
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Deluxe Suite 1 King
Deluxe Suite 1 King
...
  • 25 m²/269 ft²
  • Shower
  • 1 king bed
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Classic Queen Bed
Classic Queen Bed
...
  • 25 m²/269 ft²
  • Shower
  • 1 queen bed
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Standard Room 2 Double Beds
Standard Room 2 Double Beds
...
  • 34 m²/366 ft²
  • Non-smoking
  • 2 double beds
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King Studio Room
King Studio Room
...
  • 40 m²/431 ft²
  • Non-smoking
  • 1 king bed
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Superior Queen Room with Two Queen Beds
Superior Queen Room with Two Queen Beds
...
  • 36 m²/388 ft²
  • Non-smoking
  • 2 king beds
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Suite 1 King Bed
Suite 1 King Bed
...
  • 40 m²/431 ft²
  • Non-smoking
  • 1 king bed
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Superior Queen Room with Two Queen Beds (3 Adults)
Superior Queen Room with Two Queen Beds (3 Adults)
...
  • 36 m²/388 ft²
  • Shower
  • 2 king beds
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Twin Standard
Twin Standard
...
  • 32 m²/344 ft²
  • Shower and bathtub
  • 2 double beds
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Executive Suite 1 King
Executive Suite 1 King
...
  • 25 m²/269 ft²
  • Shower and bathtub
  • 1 king bed
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More about The Swanston Hotel Grand Mercure

More about The Swanston Hotel Grand Mercure

"Location great how ever am happy to have checked out"

Reviewed 12 December 2017

Trisha from Australia

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Australian cuisine
Australian cuisine
Soul Cafe
Australian, Cafe
Cocoon Bar
20 m Australian, Bar, Cafe
The Louden Kitchen & Grill
60 m Australian, Grill
Asian cuisine
Asian cuisine
Sam Sam Korean Fried Chicken
20 m Asian, Korean
GoGo Sushi
30 m Asian, Japanese, Sushi
Claypot King
30 m Asian, Chinese
Gluten Free
Gluten Free
San Paolo Solarino
190 m Gluten Free, Italian
+39 Pizzeria
290 m Gluten Free, Italian, Pizza
Bomba
450 m Gluten Free, Mediterranean, Spanish

What they offer

"The location, staff is good"

Ding from Malaysia

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Family with older children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

The property is undergoing renovation from April 23, 2018 to June 30, 2019. There will be some areas affected by the noise from 09:00 AM to 05:00 PM on weekdays.

Real reviews from real guests

Agoda Reviews (588)Booking.com Reviews (2556)
8.2
Cleanliness8.1
Facilities7.8
Location9.5
Room comfort and quality8.1
Service8.3
Value for money8.0
Provided by verified guests of Agoda
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7.6
Very good
Eileen from Singapore
Business traveler
King Studio Room
Stayed 6 nights in August 2018
Upgrade the facilities”
Overall the hotel is good, just a suggestion for the Location of the power plugs can be improved further (the plugs on the desk for laptop and mobile; plugs for kettle)
Reviewed September 02, 2018
9.2
Exceptional
Tracey from Australia
Group
Standard Room 2 Double Beds
Stayed 4 nights in August 2018
AMAZING STAFF”
The location of the hotel was very convenient. It was central to everything in Melbourne. The service was absolutely amazing. I would definitely recommend this hotel due to their outstanding service and happy and cheerful personality of all the staff. Rooms were kept cleaned and tidy without interrupting my routine and schedule. Price was reasonable. As they are currently undergoing renovation, i dare say in the coming months, the facility will look and feel a lot better than my current experience. However i am extremely pleased with my stay. If i had to change one thing - i wished the pool was bigger and prettier. but overall it is a 10/10 experience.
Reviewed August 31, 2018
8.4
Excellent
MISS from Australia
Family with young children
Standard Room 2 Double Beds
Stayed 1 night in August 2018
Excellent”
Pool was too small
Reviewed August 20, 2018
10.0
Exceptional
Fiona from Australia
Group
Standard Room 2 Double Beds
Stayed 3 nights in July 2018
Exceptional”
We always stay here as very central
Reviewed July 23, 2018
10.0
Exceptional
eric from Malaysia
Couple
Standard Room 1 Queen Size Bed
Stayed 5 nights in July 2018
Nice”
Very convenient
Reviewed July 16, 2018
10.0
Exceptional
Effie from Australia
Family with young children
Standard Room 2 Double Beds
Stayed 1 night in July 2018
I have stayed numerous times at this hotel and I love it. Its affordable the service is exceptional.”
The great service and facilities are fantastic. Awesome location staff went above and beyond when took my special needs son for the first time who is non verbal 8 years old and still in nappies. It was so easy to book the last minute and will be planning another stay soon. The cons are the industrial noise during work hours and we had a wall as a view. Also the noise coming from fridge in the room was a bit loud throughout the night. But I’m still very happy and recommend it to everyone I know and they have been just as happy as I was.
Reviewed July 14, 2018
5.2
Devi from Indonesia
Family with young children
Standard Room 2 Double Beds
Stayed 3 nights in June 2018
Nice old hotel with grumpy staff”
We went there with great expectation, but surprisingly with a good name they also need to uphold their reputation. The room was old, the alley directing to our room was even worse, we feel like entering an old hotel worth $50 a night. And the staff, i think they need to look up the word hospitality in their dictionary. I think they need to promote the guys in the concierge to be a receptionist,they’re the only one with a smile in this whole building. First i was asking for a pram, whether i could borrow or hire the pram. By phone they told me i could, i just have to go to the concierge, when i went down, the concierge said i need to ask the reception. I told him i did, over the phone. He asked me to wait and he came back with no as an answer. The second one, i asked the reception if i could borrow a universal adapter, he said yes. And then he told me again i have to pay $10 each. I didnt bring my credit card and then i go back to my room, go back again to the lobby, and then he told me they dont have it (its the same person btw). And then he lent us phone charger (thats quite nice). And we checked out, they charged us $20 for universal adapter. I told them we didnt get it, they just lent us the charger, the lady with no smile said to me i need to go back to my room and pick up the charger. I told her the car was waiting and we need to get to the airport. She gave a grumpy face and i left her with no more words to say. I dont really care if she didnt void the $20 charges for the “invisible” universal adapter. Case closed, not gonna comeback to this hotel again. The only thing good about this hotel was the location. Other than that.. i think i might be too nice giving them 2 stars.
Reviewed July 07, 2018
7.2
Very good
Marigold from Philippines
Family with young children
Standard Room 2 Double Beds
Stayed 9 nights in May 2018
Good Place”
Location is superb. Near everything. Only problem is the internet very bad.
Reviewed June 09, 2018
6.4
Good
Philomena from Singapore
Business traveler
King Studio Room
Stayed 1 night in May 2018
Needs to be refurbished”
Excellent location. Dated hotel, needs an uplift . Shower head cannot be removed - inconvenient. They charge for water when most hotels provide 2 bottles free of charge. Could not borrow international adaptor from them unlike most other hotels. They offered to sell one to me for $10. Can borrow iPhone charger though.
Reviewed May 31, 2018
6.0
Deborah from Australia
Business traveler
Standard Room 2 Double Beds
Stayed 8 nights in May 2018
Below Expectation”
Unimpressed by many things on this visit. Would like to have been informed that renovations were being carried out....on our floor. Great news for the hotel as the place really is looking very shabby especially the way below par room we were assigned, which when brought to the attention of staff was met with a dismissive shrug. Staff lacked attention to detail & when any enquiries were asked they were not answered with any enthusiasm or respect. Had to ask to have room cleaned only to be told that it had been, then subjected to an irate woman on the phone before room was eventually done. Booked restaurant only to show up and no booking. On a plus nice staff in the restaurants & bar. We have visited on other occasions and had a lovely time so we were extremely disappointed by this visit, will not be returning as I am sure Melbourne has many more fabulous hotels to explore.
Reviewed May 20, 2018
8.4
Excellent
HOI from Hong Kong
Family with teens
Standard Room 2 Double Beds
Stayed 8 nights in March 2018
Will back again”
Everything is good, many restaurants and shops around, in free zone of the tram, just takes a min to the tram station! will back again❤️❤️
Reviewed April 12, 2018
9.2
Exceptional
Wei from Singapore
Couple
Standard Room 1 Queen Size Bed
Stayed 7 nights in March 2018
Fantastic location”
Love its location. Everywhere just seems within walking distance. Chinatown, QV and state library are within 5mins walk. Melbourne Central less than 10mins walk. Only 2 tram stops to Queen Victoria Market. Lots of restaurants and cafe around. There's a tram stop right in front of the hotel. Hotel is very clean with very helpful and friendly staff. Hotel breakfast quite standard for a 4 star hotel and it is the exact same dish everyday.
Reviewed April 08, 2018
10.0
Exceptional
Janet from Australia
Solo traveler
Standard Room 2 Double Beds
Stayed 2 nights in April 2018
Great venue”
So central and has all one needs!
Reviewed April 04, 2018
7.6
Very good
Sutian from Indonesia
Couple
Standard Room 1 Queen Size Bed
Stayed 2 nights in October 2017
Very Central”
it's very central in the heart of the city.. just walk out of the lobby and you are in Swanston St. The room is a bit too old though, and funny layout, the pillar is pretty much in the middle of the room, so cannot watch the TV from the bed.
Reviewed March 29, 2018
7.6
Very good
Ayu from Indonesia
Business traveler
Standard Room 2 Double Beds
Stayed 2 nights in August 2017
Best hotel located in the city”
This is best hotel located in the heart of melbourne city. For those who love shopping, this hotel is highly recommended, since this hotel located in the middle of shopping area.
Reviewed March 07, 2018
10.0
Exceptional
KRISTIE from Australia
Business traveler
Standard Room 1 Queen Size Bed
Stayed 2 nights in February 2018
Fabulous hotel”
Great location and lovely staff
Reviewed February 15, 2018
5.6
Egbert from Canada
Business traveler
Standard Room 1 Queen Size Bed
Stayed 2 nights in January 2018
Visitor from Canada”
Staff were very helpful and friendly. The hotel room was sub-par for a property that claims a 4.5 star rating. The carpet was so stained it looked wet; the room smelled musty; the bathroom was clean. The fitness room was decent. The in-house restaurant breakfast selection was disappointing.
Reviewed February 02, 2018
5.2
Christian from Germany
Business traveler
Standard Room 2 Double Beds
Stayed 5 nights in January 2018
old hotel in the downtown Melbourne”
Old style rooms, only the location is great. The day blanket smell. If you go for the location, then it is great.
Reviewed January 14, 2018
10.0
Exceptional
Ding from Malaysia
Family with teens
Standard Room 2 Double Beds
Stayed 4 nights in May 2017
Great Location, Staff”
Not too expensive, clean, staff helpful and good location..
Reviewed January 02, 2018
10.0
Exceptional
Ding from Malaysia
Family with teens
Standard Room 2 Double Beds
Stayed 2 nights in May 2017
Good! Excellent”
This is the second time I choose to stay in this Hotel! The location, staff is good .. The room is not too expensive as well, and clean!!! Definitely will go back again..
Reviewed January 02, 2018
12345
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