The Westin St. Francis San Francisco on Union Square
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8.3
Excellent
/10
(1286 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
Available
  • Union Square150 m
  • Lombard Street1.8 km
  • Oracle Park1.89 km
  • Fisherman's Wharf2.15 km
  • Pier 392.29 km
  • Exploratorium3.93 km
  • Alcatraz Island4.48 km
  • California Academy Of Sciences5.41 km
  • Golden Gate Park6.49 km
  • Golden Gate Bridge7.03 km
  • The Westin St. Francis San Francisco on Union Square

    335 Powell Street , San Francisco Downtown, San Francisco (CA), United States, 94102 - See map

    Don't miss out!

    5 travelers looked at this property within the last 36 hours for various dates | 3 travelers have booked today.

    "The great location, excellent staffs, tasty in room dining breakfast, and spacious room."
    Yuri - 24 July 2017
    Exceptional reputation
    Recommended by 86% of guests
    Excellent cleanliness
    8.3 rating for cleanliness
    Excellent service
    8.2 rating for service
    Excellent comfort
    8.0 room quality and comfort
    • 400 meters to public transportation

    • Located in heart of San Francisco (CA)

    • Currency exchange

    • Air conditioning

    • Daily housekeeping

    Cheaper than 92% of all properties in San Francisco (CA) in the last 24 hoursCompared to 1,964 San Francisco (CA) properties at Agoda for various dates
    Value for money7.6
    Distance to city center0 Miles
    Location rating9.4
    Nearest airportOakland International Airport (OAK)
    Distance to airport19.1 km

    Rooms available at The Westin St. Francis San Francisco on Union Square

    8.0
    Very good
    Room comfort & quality
    Windsor Suite, 1 Bedroom Presidential Suite, 1 King, Tower
    Windsor Suite, 1 Bedroom Presidential Suite, 1 King, Tower
    ...
    • Shower
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Parkview Suite, 1 Bedroom Larger Suite, Landmark
    Parkview Suite, 1 Bedroom Larger Suite, Landmark
    ...
    • Non-smoking
    • Shower
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Classic Suite, 1 Bedroom Executive Suite, 1 King, Landmark
    Classic Suite, 1 Bedroom Executive Suite, 1 King, Landmark
    ...
    • Non-smoking
    • Shower
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Bridgeview Suite, 1 Bedroom Larger Suite, 1 King, Bay view
    Bridgeview Suite, 1 Bedroom Larger Suite, 1 King, Bay view
    ...
    • Shower
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    State Suite, 1 Bedroom Larger Suite, 1 King, City view
    State Suite, 1 Bedroom Larger Suite, 1 King, City view
    ...
    • Shower
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Chairman Suite, Larger Suite, Union Square view, Landmark
    Chairman Suite, Larger Suite, Union Square view, Landmark
    ...
    • Shower
    • 2 double beds and 1 king be...
    Enter dates to see prices
    Grand Deluxe, Guest room, 2 Double, City view, Tower
    Grand Deluxe, Guest room, 2 Double, City view, Tower
    ...
    • Non-smoking
    • Separate shower/bathtub
    • 2 double beds
    Enter dates to see prices
    Deluxe, Guest room, 1 King, Limited view, Tower
    Deluxe, Guest room, 1 King, Limited view, Tower
    ...
    • Non-smoking
    • Shower
    • 1 king bed
    Enter dates to see prices
    Golden Gate Suite, 1 Bedroom Penthouse Suite, Bay view
    Golden Gate Suite, 1 Bedroom Penthouse Suite, Bay view
    ...
    • Shower
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Cityview Suite, 1 Bedroom Larger Suite, 1 King, City view
    Cityview Suite, 1 Bedroom Larger Suite, 1 King, City view
    ...
    • Shower
    • 1 king bed and 1 sofa bed
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at The Westin St. Francis San Francisco on Union Square?

    Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to The Westin St. Francis San Francisco on Union Square?

    A stay at The Westin St. Francis San Francisco on Union Square also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, The Westin St. Francis San Francisco on Union Square has a car park on site, as well as additional parking nearby if the first car park is full. Car parking is available for a fee of USD 65 per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around San Francisco (CA) with private transportation, the hotel can arrange both taxis or car rental.

    What is the smoking policy at The Westin St. Francis San Francisco on Union Square?

    The Westin St. Francis San Francisco on Union Square does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    What people love about The Westin St. Francis San Francisco on Union Square

    • 7.2
      Very good
      Location

      "Wonderful location and great classic style in this hotel."

      Paul

      |

      31 January 2018

    • 9.2
      Exceptional
      Staff 

      "Staff were very friendly and the location was great."

      Christy

      |

      14 June 2017

    • 9.2
      Exceptional

      "The hotel was really nice and price was reasonable."

      Christy

      |

      14 June 2017

    Property ranking|Compared to 1,964 San Francisco (CA) properties
    See all rankings
    Location score
    9.4/10
    Room comfort score
    8.0/10
    Service score
    8.2/10
    Cleanliness score
    8.3/10
    Better than
    99
    %
    of San Francisco (CA) properties
    Better than
    98
    %
    of San Francisco (CA) properties
    Better than
    95
    %
    of San Francisco (CA) properties
    Better than
    95
    %
    of San Francisco (CA) properties
    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

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    More about The Westin St. Francis San Francisco on Union Square

    More about The Westin St. Francis San Francisco on Union Square

    9.2
    Exceptional

    "I highly recommend this hotel to families visiting the city."

    Christy

    |

    14 June 2017

    Description

    Show less

    Most talked about facilities

    Housekeeping
    8 mentions
    Internet
    3 mentions
    View
    3 mentions
    Breakfast
    2 mentions

    What they offer

    8.4
    Excellent
    Staff 

    "Service is good, the staff will give help whenever needed."

    Eka

    |

    09 September 2017

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Continental

    Restaurants on site

    The Oak Room Restaurant & Lounge
    Cuisine:American
    Menu:Buffet
    Caruso's
    Cuisine:American
    Menu:Buffet

    Nearby restaurants

    American cuisine
    American cuisine
    Bourbon Steak
    40 m American, Steakhouse
    The Oak Room - The Westin St. Francis
    40 m American
    St. Francis Cafe
    40 m American, Cafe
    Asian cuisine
    Asian cuisine
    Dojima-Ann
    160 m Asian, Japanese, Sushi
    Akiko's Sushi Bar and Restaurant
    170 m Asian, Japanese, Sushi
    Chabaa Thai Cuisine
    170 m Asian, Thai
    Cafe
    Cafe
    Cafe La Taza
    100 m Cafe
    Gallery Cafe Live
    250 m Cafe, Contemporary
    Boba Guys
    260 m Cafe

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    Show less

    Reviews of The Westin St. Francis San Francisco on Union Square from real guests

    Overall rating
    8.3
    Excellent
    From 1402 reviews
    Provided by verified guests of
    Agoda Reviews (215)Booking.com Reviews (1071)
    Rating via Agoda8.2
    /
    10
    Cleanliness8.3
    Facilities7.7
    Location9.4
    Room comfort and quality8.0
    Service8.2
    Value for money7.6
    High score for San Francisco (CA)
    Rating
    9+ Exceptional (35)
    8-9 Excellent (37)
    7-8 Very Good (32)
    6-7 Good (9)
    <6 Below Expectation (15)
    Time of the year
    Mar - May (42)
    Jun - Aug (32)
    Sep - Nov (20)
    Dec - Feb (34)
    All guests (215)
    All room types
    All languages

    Show reviews that mention 

    Showing 128 verified guest comments
    12345
    8.4
    Excellent
    James from Malaysia
    Couple
    Stayed 5 nights in July 2018

    Poor Staff ”

    Waited 30 min to check out because the receptionist to ignore the line of people waiting for them. There is a time for you to have a good chat with your customers but not when there are around 10 people waiting in line and I just have 1 person in front of me. Imagine those waiting behind me. When its my turn, the lady doesn't seem to want to serve me (maybe because I am asian), no smile nothing. Just straight away, what do you want. Everything is good except for some of the front desk staff. Not the best Westin among all the Westin I been to. Other than that, its a great and amazing building as expected from the Westin.

    Reviewed July 28, 2018
    8.8
    Excellent
    Fredrik from Sweden
    Family with young children
    Stayed 3 nights in April 2017

    Windsor suite”

    We stayed in the Windsor suite for three nights. It is very spacious and the view is fantastic. The downside is that the furnishing, bathroom and decoration feels somewhat dated. At the right price I would definitely stay there again. Overall the hotel needs significant refurbishment.

    Reviewed April 17, 2017
    9.2
    Exceptional
    Susana from Indonesia
    Couple
    Stayed 2 nights in July 2016

    Great Stay”

    Right in the center of Union Square, a very good place to stay. The room is quite big, the staff is super friendly and they give starbucks coffee as a compliment in your room. There's a lot of stores around the block within walking distance.

    Reviewed August 11, 2016
    8.8
    Excellent
    Susana from Indonesia
    Business traveler
    Stayed 1 night in July 2016

    Stategic location”

    Right in the center of Union Square, it is the busiest hotel in this area. Just across the hotel you can find a big park and a hop on hop off bus tour. Left and right full on shops, Macy's and Walgreens just around the block. Clean room, large bed, and the staff is super nice. Too bad they charges wifi in the room, unless you are a member of the chain hotel.

    Reviewed July 14, 2016
    8.3
    Excellent
    Daniel from United States
    Solo traveler
    Stayed 1 night in July 2014

    In the heart of San Francisco, across Union Square”

    Location, neighborhood restaurant, cablecar access

    Westin St. Francis – great location in the heart of downtown San Francisco, across from Union Square. Lots of good restaurant/bars in the area. Shopping galore. Hop on the cablecar right in front the hotel.

    Reviewed July 27, 2014
    9.7
    Exceptional
    Korakot from Thailand
    Group
    Stayed 1 night in October 2012

    good location but old”

    good locations

    good location but rooms are very old and small... kinda overpriced but with locations, it's very convenient!! we have to request for in-room slipper ... they don't provide room amenities, but we can request for.

    Reviewed October 24, 2012
    9.3
    Exceptional
    Korakot from Thailand
    Group
    Stayed 1 night in October 2012

    slow check-in”

    good location

    it took about half an hour to check-in... we booked through agoda, and the hotel stuff offered us to pay more to upgrade to newer rooms.. the room is ok, not worth the price we paid, but the location is very good. free wifi in the lobby

    Reviewed October 24, 2012
    8.0
    Excellent
    Periskila from Indonesia
    Group
    Stayed 5 nights in June 2011

    An elegent classic hotel to stay in down town SF”

    The grande classic lobby area with pleasent and cheerful concierge

    My first impression when come to the hotel is that there is a man in uniform and cap welcoming me in the front entrance. The second impression is the lobby lights are turned down and give the hotel a very pleasant inviting evening and its very beautiful. The concierges very cheerful and very helpful to give a direction and advise us to go around the city. the service is great, bed was comfortable and room is spacious. I will stay in this hotel again.

    Reviewed June 27, 2011
    8.8
    Excellent
    Boldizsar from Hungary
    Couple
    Stayed 4 nights in August 2018

    In the heart”

    The hotel is in (one of the) heart(s) of SF. It is a luxurious turn of the century building with a large modern addition. Everything is smooth and fine, occasionally even elegant. But, one can not help, it is a large industrial machine swallowing and releasing hundreds of guests per day, so not ime and energy is left for a personal touch. That nothwistanding it is a pleasant place - just do not try to rent a car from the local office, as they charge exorbitantly compared to street, and especially to online price

    Reviewed January 11, 2019
    5.2
    Hayley from Philippines
    Family with teens
    Traditional, Guest room, 2 Double, Limited view, Landmark
    Stayed 5 nights in June 2019

    Internet is bad”

    5 days with almost no internet, asked for help but nothing happened.

    Reviewed June 25, 2019
    9.2
    Exceptional
    CHIN from Singapore
    Solo traveler
    Traditional, Guest room, 2 Double, Limited view, Landmark
    Stayed 1 night in March 2019

    Good location ”

    Spacious room. Got upgraded for free!

    Reviewed March 13, 2019
    7.2
    Very good
    Joshua from Singapore
    Business traveler
    Stayed 3 nights in February 2018

    Hotel service has no faults but ongoing renovation was very noisy”

    Beautiful hotel with nice rooms and good service. However, they should have closed off the section that was being renovated. There were at least 4 rooms next to me that were being refurbished - it was extremely noisy and dust irritated my eyes and nose. On one day, they started work at 5.30am, which is a pretty unreasonable hour and it lasted all day till the evening. For a 4-star hotel, definitely expected better planning. Also, I paid for an "upgrade" for this room - definitely a downgrade in my books.

    Reviewed March 20, 2018
    5.2
    ETHAN from Singapore
    Couple
    Stayed 2 nights in December 2017

    Great Staff!”

    Great service staff from front desk to the lobby bar, to housekeeping, to the conceige and bell boy! Downside - very old interior, old bed frame, very old bathroom, no proper glassware in the room, offering paper cups and plastic cup which never expect such standard came from Westin. 100% disappointment.

    Reviewed December 14, 2017
    8.4
    Excellent
    Yuri from Japan
    Solo traveler
    Stayed 2 nights in July 2017

    Perfect location, many Business travellers”

    The great location, excellent staffs, tasty in room dining breakfast, and spacious room. Facility is old and no bath tub in the corner jr suite, which was bit disappointing but overall I liked this hotel.

    Reviewed July 24, 2017
    7.6
    Very good
    Rudyanto from Indonesia
    Family with teens
    Stayed 2 nights in June 2017

    Good location and room, waiting time too long for a room”

    The staff inform that the check in time is 4pm instead of 3pm( which is consider late check in). The reason is " room still occupied by others"???? Will the hotel compansate for 1 hour late meanwhile they earn additional 1 hour fees from other...... what a good excuse.

    Reviewed July 04, 2017
    8.8
    Excellent
    Gillian from United States
    Couple
    Stayed 1 night in May 2017

    Excellent”

    We put 2 bottles of water in the fridge. When we checked out there was a $26 charge for the fridge. We told them we did not take anything out, we just put 2 bottles of water IN the fridge. Apparently there is a sensor in the fridge that even if you touch anything in there, you are charged for it. Felt like "Big Brother" was watching us. The hotel did retract the charge after we told them we had put the bottles into the fridge. We really liked the Warwick Hotel we stayed in on Geary Street after we left the Westin..

    Reviewed May 20, 2017
    6.8
    Good
    Katherine from United States
    Couple
    Stayed 1 night in December 2016

    A tired landmark in a central city location.”

    Stayed overnight during the holidays. The location in Union Square is key and the lobby and historic building alone are impressive. Slow service upon check in and limited knowledge from the concierge on providing in-room amenities for infants. Personnel seemed spread thin. Rooms are old with charm, but decor and amenities are exceptionally spartan for a Westin brand and iconic landmark. Carpeted floors are worn and soiled.

    Reviewed December 28, 2016
    8.3
    Excellent
    Victor from Indonesia
    Couple
    Stayed 1 night in January 2015

    ONE NIGHT EXTENDED STAY”

    LOCATION, LOCATION, LOCATION and THE ROOM also the VIEW

    At first we're pleased with the service at the front desk, we choose this hotel because again it's location location and location just in the center of union square, the room was clean and nice, since we just stay less than 4hours to catch our next flight, i can't say much but love it. eventhough the WiFi is bad

    Reviewed January 24, 2015
    6.3
    Good
    Joseph from United Kingdom
    Business traveler
    Stayed 2 nights in May 2014

    Terrible wifi facility in the room”

    Good location, near shopping centres.

    We had paid for two days to use wifi in the room. This was terrible. Sometimes it worked, but sometime it didn't. Even if it worked, the speed was very slow. We reported but no action was taken to address it. It was a waste of money.

    Reviewed May 22, 2014
    9.3
    Exceptional
    Natalie from United States
    Group
    Stayed 1 night in April 2014

    Great hotel and service”

    cleanliness, location, staff

    I stayed here with a couple of girlfriends the night before my wedding. The staff was very accommodating and were quick to bring us anything we needed. The room was clean and well-appointed and the hotel is in a great location - right on Union Square. Parking's expensive, but it is San Francisco... Would stay here again!

    Reviewed May 13, 2014
    12345
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    The Westin St. Francis San Francisco on Union Square
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    • Exceptional location
    • Union Square
    • Powell Street Subway Station is within 0.4 km