Angsana Bintan
Angsana Bintan
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"Hotel had good food, clean rooms and friendly staff."

Dan

14 May 2018

Island Chill Room - Bed Angsana Bintan
Island Chill Room - Bed
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Interior view Angsana Bintan
Interior view
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Interior view Angsana Bintan
Interior view
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Beach Angsana Bintan
Beach
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Excellent
Location
8.3
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Very good
From 1871 reviewsSee what guests said
7.8
Recommended by 88% of guests
  • Private beach

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
8.1
Excellent
Room comfort & quality
This property is in high demand!Last booked 7 hours ago
Island Family Suite
Island Family Suite
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  • Garden view
  • 275 m²/2960 ft²
  • 2 single beds and 1 queen b...
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Island Suite
Island Suite
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  • Partial sea view
  • 76 m²/818 ft²
  • 1 queen bed
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Sea Breeze Room with Twin Bed
Sea Breeze Room with Twin Bed
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  • Partial sea view
  • 41 m²/441 ft²
  • 2 single beds
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Sea Breeze Room with Queen Bed
Sea Breeze Room with Queen Bed
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  • Partial sea view
  • 33 m²/355 ft²
  • 1 queen bed
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Island Chill Room
Island Chill Room
...
  • Partial sea view
  • 33 m²/355 ft²
  • 2 single beds
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Special Deal
Special Deal
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  • Partial sea view
  • 33 m²/355 ft²
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Sea Breeze with Breakfast
Sea Breeze with Breakfast
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  • Shower and bathtub
  • Balcony/terrace
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Islands Chill Room Breakfast Included
Islands Chill Room Breakfast Included
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  • Bathtub
  • Balcony/terrace
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Twin/Double room - Superior
Twin/Double room - Superior
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  • Balcony/terrace
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ISLAND FAMILY SUITE (TWO BEDROOM)
ISLAND FAMILY SUITE (TWO BEDROOM)
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  • Bathtub
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More about Angsana Bintan

More about Angsana Bintan

"Was a great stay and our children had a fantastic time."

Reviewed 05 April 2018

Stuart from Singapore

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Amazing hospitality - 5 stars to the staff!"

Nishat F. from India

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Couple
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Property's guest policies

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Some helpful facts

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Announcements

Land transfer from the Bintan Ferry Terminal is approximately 15-minute drive to the resort. The hotel provides a return shuttle coach transfer between Bintan Ferry Terminal and the resort. Please advise the hotel your ferry arrival time.

Real reviews from real guests

Agoda Reviews (1871)Booking.com Reviews (909)
7.8
Cleanliness7.9
Facilities7.8
Location8.3
Room comfort and quality8.1
Service8.3
Value for money7.0
Provided by verified guests of Agoda
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Island Chill Room
Sea Breeze Room with Queen Bed
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Island Suite
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8.0
Excellent
Hans from Singapore
Family with young children
Island Suite
Stayed 1 night in May 2018
Pleasant stay”
A bit pricey considering this is Indonesia, but we had a nice stay. Lovely staff, relaxing pool. Only issues we encountered was that all the restaurants closed for some reason and the only option offered was a BBQ buffet, which we did not fancy with vegetarians in our party. Ended up with mediocre roomservice food in our rooms, which was not what we had hoped for. Not sure why everything was closed up, hopefully this is an exception.
Reviewed September 10, 2018
10.0
Exceptional
Leon from Singapore
Couple
Sea Breeze Room with Queen Bed
Stayed 1 night in September 2018
Best service ”
great location, no.1 service, clean beach and clear water, got a free upgrade to island suite. I will be back again 100% recommended
Reviewed September 04, 2018
8.0
Excellent
Yew from Singapore
Family with teens
Island Chill Room
Stayed 2 nights in August 2018
Expensive normal food.”
Room nice & clean, old TV and poor quality movie and sound effect, didnt enjoy TV while raining one day and we couldnt leave room for swim. Good private beach, clean and safe. Staff service are 50-50, not consistent. Xana Beach Club is nice for dinner, seems only here the service is more consistent, staff are knowledgable and attentive, so we went on both nights while staying at Angsana. Lotus Cafe service is so-so, staff are "trainee" standard except the Manager, the staff will try their best to deliver when you have request but lack "experience" for things to get done- like we have to ask for a missing fork and then there was no more sugar for our drinks etc, very basic things can be tiring to keep asking. food not up to mark for the price we are paying.
Reviewed August 28, 2018
Dear Yew, Thank you very much for your review. I am happy that Xana Beach Club restaurant did excellent in meeting your expectation. I am pleased to let you know that I have shared your compliment towards the restaurant team on our notice board. Your feedback on the inconsistency at our service delivery has been taken very serious as well as on the TV issues. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. As your comment regarding our food quality and price has been highlighted during our meeting. Let me assure you that we are trying our upmost to find other solutions to get better quality products at reduced prices and that any savings will reflect in our prices. Let me assure you that your experience is not reflective of our normal standard and it my sincere hope that we can welcome you back and restore your trust into us. Sincerely, Nicolas B. Hotel Manager
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Angsana Bintan
8.8
Excellent
Charles from United States
Couple
Sea Breeze Room with Queen Bed
Stayed 2 nights in August 2018
Good value, excellent service”
The staff at Angsana is what makes it great. They were friendly and were always willing to assist. The breakfast buffet has a good combination of local and western menus, while the lunch A la Carte menu is somewhat overpriced, even by Western standards. Dinner is usually a themed outdoors all-you-can-eat buffet with lots of grilled delicacies. Other nearby dining options are at the more casual Cassia eatery or at the more expensive Banyan Tree restaurants. All three hotels belong to the same hotel group, and are within walking distance along the beach. The spa services were great and of expected Banyan Tree quality, although not cheap since it is priced only slightly lower than Singaporean or Western prices. The best deals are the ones being promoted, and be aware that if the services do not specify "nett", there is an additional 21% applied for service tax and fees. Overall, Angsana provides a good value getaway, with great services from a group of friendly staff members.
Reviewed August 27, 2018
Dear Charles, It delights me to know that we have delivered an excellent service during your stay here. I am glad to learn that our outstanding genuine hospitality toppled with unique surrounding of rainforest and sea had made a truly memorable stay for you. Thank you very much for pointing out the goods and the greats. It is lovely to learn how our award-winning Spa had exceeded your expectations once again. Please do plan for a return visit and I look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Nicolas B. Hotel Manager
Responded September 07, 2018
Angsana Bintan
7.6
Very good
Antony from Singapore
Solo traveler
Sea Breeze Room with Queen Bed
Stayed 3 nights in August 2018
Very good”
Great Golf course
Reviewed August 26, 2018
Dear Antony, Thank you so much for this wonderful review and for staying with us and I look forward to having you back in Angsana Bintan soon. Sincerely, Nicolas B. Hotel Manager
Responded September 07, 2018
Angsana Bintan
9.2
Exceptional
Stefanus from Indonesia
Business traveler
Island Chill Room
Stayed 1 night in August 2018
Exceptional”
Good acomodation if you join sports event in Bintan
Reviewed August 20, 2018
Dear Stefanus, Thank you for taking time to share these comments. I am glad that we were able to live up to your expectations and that you have had a pleasant stay. I look forward to welcoming you back to Angsana Bintan for another getaway. Sincerely, Nicolas B. Hotel Manager
Responded September 07, 2018
Angsana Bintan
9.6
Exceptional
Swen from Singapore
Family with teens
Sea Breeze Room with Queen Bed
Stayed 3 nights in August 2018
Great resort but expensive Food and beverage ”
Improvements : more sun beds needed - we traveled during international school holiday period and hardly got a sun bed after 10 am. water sports and land activities too expensive - same as F&B (its Indonesia and not Singapore !) Positiv: very friendly staff all over, Golf Course just close by, very clean facilities and beach (regular spraying, therefore almost no Sandflies)
Reviewed August 19, 2018
Dear Swen, Thank you for your feedback. It is lovely to know that you are impressed our staff’s friendliness and unique surrounding. As you would have noted during your stay, our hotel runs at a very high occupancy during International school holiday and therefore, the pool side and beach are normally very busy places during these days. We have a lot of sun loungers for a hotel with 113 guest rooms. In case a guest requires one and is unable to get one as all available loungers are occupied, our pool attendants would be more than happy to assist you find one. Next time, please let us know when you encounter such an issue so that we can provide you with the solution while you are here. Meanwhile, I am making sure that your comment on the prices is taken into account when we review our pricing structure. We would be delighted to be of service to you again in the future and I look forward to welcoming you back. Sincerely, Nicolas B. Hotel Manager
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Angsana Bintan
4.0
Marietta from Australia
Business traveler
Island Chill Room
Stayed 4 nights in August 2018
$12.50 for a bottle of drinking water!!”
The rooms are old, tired and small. The aircon cluncky, the fan didn't work correctly and clicked all night. The walls are paper thin, and you can hear all the noise from other rooms. The Bath Gel in the bathroom empty, the recycled conditioner bottle putrid and to access the shower you have to climb into the bathtub - this is not a four-star standard bathroom / nor room for a resort. Their WIFI consistently drops out and no staff member is ever available to assist. The customer service is horrendous. The answer to everything is no. You have to ask for plates, cutlery and drinking straws. Upon check out, the bill presented, when we asked to receive copies for what was charged - they were unavailable for review. This seemed to be a deliberate act to ensure you paid the bill so that you didn't miss the ferry connection. The Pool was old and not enough sun beds for the guests at the pool or beach. No shop to purchase basic ammenities.
Reviewed August 17, 2018
5.2
Rominee from Philippines
Family with young children
Island Suite
Stayed 1 night in August 2018
Too expensive for everything”
The room is so so. There's only 1 lift I think and the room we got is on the highest floor, far end. I'm pregnant and having 1 toddler. They should have considered upon seeing us. The breakfast was a disappointment. The beach is clean but they should have setup more beach huts or chairs. There's nothing much to do in the resort, all the interesting activities are not free, too expensive. We just booked overnight at Angsana but imagine that we had to go to Nirwana Resort and spend a day there to enjoy. The receptionist doesnt even know the Lagoi shuttle bus pickup/drop off time at their resort. His defense is that the shuttle is not being operated by them. And there was one funny instance we requested him to book a cab for us then asked us if the incoming cab was the one we booked (isn't it we asked him to book for us?) Anyways, we just felt the amount we paid is not worth the stay / experience.
Reviewed August 16, 2018
9.2
Exceptional
Pushpa from Singapore
Family with teens
Island Chill Room
Stayed 3 nights in August 2018
Family holiday ”
Even though restaurants buffets were expensive, the staff service were excellent. My kids enjoyed the experienced of watching the hatchlings of greens turtles into the sea.
Reviewed August 12, 2018
Dear Pushpa, I am very delighted to hear your kind words about your experience in our resort. I have shared you kind comment on our service with the team on the notice board. Indeed, the nature and environment focused activities are very entertaining and interesting for kids. This is the knowledge our naturalists are very happy to share with our guests. Please plan another visit to learn more and our team will be glad to welcome you back. Sincerely, Nicolas B. Hotel Manager
Responded September 07, 2018
Angsana Bintan
6.8
Good
Reene from Singapore
Solo traveler
Island Chill Room
Stayed 2 nights in August 2018
Good”
Enjoy the stay and the staff Benny who always there to serve us. And with his coutesy and smiling face. He is always so helpful. I really thank him. Hope to visit again next round. 🤗
Reviewed August 06, 2018
Dear Reene, Thank you for your review. I am pleased to know that we were able to provide you with a memorable experience. I have shared your gracious mentions of our team with them especially Benny, and he is very happy for the recognition. Please do plan to visit us once again. The team and I are looking forward to your return visit. Sincerely, Nicolas B. Hotel Manager
Responded September 07, 2018
Angsana Bintan
10.0
Exceptional
Judy from Singapore
Couple
Sea Breeze Room with Queen Bed
Stayed 2 nights in July 2018
Holiday Experience”
The hotel service is excellent. The staffs are friendly and thoughtful. The foods provided by the hotel are good quality. The front desk staffs are helpful and also created a wonderful experience for me as my birthday is on the 25/7 and the staffs really surprised me with a birthday cake. Thank you for the unforgettable experience.
Reviewed July 27, 2018
7.6
Very good
Eric from Singapore
Family with young children
Island Chill Room
Stayed 1 night in July 2018
Definitely a place for rest and relax”
Free upgrade to island suite room,baby cot was set up for my son even though not requested. Only minus point was the basin wasn't working well
Reviewed July 23, 2018
Dear Eric, Thank you for your comment. Indeed being surrounded by a tropical rainforest with a stunning view of the ocean we offer the luxury of time and space to contemplate the nature. I am glad to know that you had a relaxing experience doing so with us. I have noted your comment about the basin; please rest assured that this is being addressed with the Head of Department and will ensure that follow-up is taken. Again, thank you for your feedback and I look forward welcoming you back very soon. Sincerely, Nicolas B. Hotel Manager
Responded July 25, 2018
Angsana Bintan
10.0
Exceptional
Evelyn
Group
Island Chill Room
Stayed 2 nights in July 2018
Very enjoyable stay and great customer service!”
Went with my friend in July which I think is their off peak period. Hotel room is clean and tidy, they should be undergoing renovation. Many facilities in the hotel to do like Yoga Class, Movie Under the Stars, Snorkelling and many more. Staffs are very pleasant and helpful. Massage is expensive. Food pricing is similiar to other resorts/hotels in Bintan. Love their breakfast too. Overall a very enjoyable stay! Would recommend!
Reviewed July 23, 2018
Dear Evelyn, Thank you for taking the time to write us a review. I am delighted to learn that we had successfully created a lovely stay for you and your friend. We are a popular island retreat that offers more than 101 things to do in and around our resort. I am happy to know that you had taken time to enjoy them and had a lot of fun. I look forward to welcoming you once again to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager
Responded July 25, 2018
Angsana Bintan
9.2
Exceptional
sandrina from Indonesia
Couple
Island Chill Room
Stayed 1 night in July 2018
Exceptional”
The staff are very nice, service is ‘Banyan Tree’ standard. The only downside is the building is old, the bathroom need a bit of touch up
Reviewed July 22, 2018
Dear sandrina, The team and are truly delighted to receive this wonderful review and are encouraged to continue our efforts in maintaining our customer satisfaction to the true Angsana standards. Indeed, the resort may have shown wears and tears throughout its operational years. However, I assure you that there is a room maintenance program in place to ensure the maintenance of our facilities, especially given the impact nature has on the hotel. Thank you very much for having chosen to stay with us in Bintan. Do let us take care of you again in the near future. Sincerely, Nicolas B. Hotel Manager
Responded July 25, 2018
Angsana Bintan
8.8
Excellent
Kai from Singapore
Group
Island Chill Room
Stayed 2 nights in July 2018
3D2N at Bintan ”
It has been a while since I came to Bintan, and chose to stay at Angsana this time round. Hotel stay is considered reasonable, although there was leakage from the ceiling and lights were flickering on the third day when we were about to check out. I made a request to check in earlier but sadly the staff did not inform me although my room was ready. The buffet spread for breakfast was decent and had a variety. Just hope that they can cover the food since there are so many flies around. Prices of the food are pricey but it’s the same around all parts of Bintan. But the good parts are plenty. Nice pool and beach area, very relaxing. There are daily activities in the resort and I love the yoga sessions provided. Staff were friendly and greeted us everywhere. Will consider Angsana if I come to Bintan again!
Reviewed July 15, 2018
5.6
Harald from Singapore
Family with young children
Island Suite
Stayed 3 nights in July 2018
Friendly staff can’t conpensate outdated place”
Extremely friendly staff, trying to do their best but the place is just outdated. Rooms also rather bland and bare and not clean. Not really kidsfriendly with all the ramps and stairs either. Worst though is the beach. While it is a nice setting it is only superficially clean (well maintained). You won’t find plastic but lots of tar/oil residue in the sand. Ruins your bathing suits and not to speak about your kid playing in the sand. you can barely get the oil stains of the skin!! The hotel reassures it comes and goes which is clearly nonsense as the tar just sits within the sand. More environmental efforts need to be taken rather than just beach debris cleaning to keep customers coming...
Reviewed July 12, 2018
9.2
Exceptional
Dan from China
Family with teens
Island Chill Room
Stayed 1 night in July 2018
It was great for a relaxing holiday ”
Beautiful and clean beach, the price is reasonable. Great golf course nearby.
Reviewed July 11, 2018
Dear Dan, Thank you for your comment. Indeed being surrounded by a tropical rainforest with a stunning view of the ocean we offer the luxury of time and space to contemplate the nature. I am glad to know that you had a relaxing experience doing so with us. I look forward to having you stay with us again in the future. Sincerely, Nicolas B. Hotel Manager
Responded July 25, 2018
Angsana Bintan
5.6
Fu from Singapore
Family with young children
Island Chill Room
Stayed 1 night in July 2018
Above average”
I am very disappointed that none of my request was looked into. Sent in 2 request one to Agoda and one directly to the resort directly.
Reviewed July 09, 2018
6.8
Good
soledad from France
Couple
Island Chill Room
Stayed 7 nights in June 2018
Foot, car rent and Facilities very expensive ”
Good: Upgrade for a bigger room, check in fast and Well done. Swimming Pool and beach Nice Staff very Nice Golf beautiful and not too much expensive Bad: Bus to go to lagoi not enough’need to havé more and before 12h00 To have a car it’s 715000 rp for 2h00, completly crasy! To eat, nothing with less than 3000000 rp, even a sandwitch, crasy for Indonesia! A sparkling water ils 98000 rp plus 21%taxes A ice-cream one scoop 68000 rp plus 21% Fond even with crasy prices not very good Finally they need to change thé good and car rent prices if they want us to come back
Reviewed July 08, 2018
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