Ascott Jakarta
Ascott Jakarta
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"We had a wonderful and amazing stayed in this place"

Reiny Y.

27 April 2018

Studio Premier - Guestroom Ascott Jakarta
Studio Premier - Guestroom
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Lobby Ascott Jakarta
Lobby
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Interior view Ascott Jakarta
Interior view
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Interior view Ascott Jakarta
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Exceptional
Location
9.3
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Ascott Jakarta

Exceptional location
Stay in the heart of Jakarta
Have a question for Ascott Jakarta?
Excellent
From 2055 reviewsSee what guests said
8.4
Recommended by 94% of guests
Value for money8.4
Distance to city center1. Km
Location rating9.3
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport11.3 km
Has restaurantYes
  • 700 meters to public transportation

  • Airport transfer

  • Heart of the city

  • Free Wi-Fi in all rooms

Room choices
8.3
Excellent
Room comfort & quality
7 travelers are looking at this property right nowBook now before it's too late!
3-Bedroom Premier Suite
3-Bedroom Premier Suite
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  • 166 m²/1787 ft²
  • Non-smoking
  • 2 single beds and 2 king be...
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1-Bedroom Premier Suite
1-Bedroom Premier Suite
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  • 80 m²/861 ft²
  • Non-smoking
  • 1 king bed
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2-Bedroom Executive Apartment
2-Bedroom Executive Apartment
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  • 125 m²/1345 ft²
  • Non-smoking
  • 1 king bed
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2-Bedroom Premier Apartment
2-Bedroom Premier Apartment
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  • 141 m²/1518 ft²
  • Non-smoking
  • 2 single beds and 1 king be...
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Premier Three-Bedroom Apartment
Premier Three-Bedroom Apartment
...
  • 166 m²/1787 ft²
  • Shower and bathtub
  • 2 single beds and 2 double ...
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Studio Premier
Studio Premier
...
  • 50 m²/538 ft²
  • Shower and bathtub
  • 1 king bed
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Premier One-Bedroom Apartment
Premier One-Bedroom Apartment
...
  • 80 m²/861 ft²
  • Shower and bathtub
  • 1 super king bed
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Apartment Three Bedrooms
Apartment Three Bedrooms
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  • 166 m²/1787 ft²
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2 Bedroom Executive - Executive Deal
2 Bedroom Executive - Executive Deal
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  • Shower and bathtub
  • Kitchenette
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1 Bedroom Premier
1 Bedroom Premier
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  • Shower and bathtub
  • Kitchenette
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More about Ascott Jakarta

More about Ascott Jakarta

"Superb location hotel."

Reviewed 08 April 2018

Monsurul A. from Bangladesh

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Indonesian cuisine
Indonesian cuisine
Bengawan
570 m Indonesian, International, Mexican
Huize Trivelli
1.2 km Indonesian, International
Palalada
1.7 km Indonesian
Asian cuisine
Asian cuisine
Ayam Kremes Kalasan - Thamrin City
120 m Asian, Indonesian
Bakmi GM Thamrin City
130 m Asian, Indonesian
Marugame Seimen Grand
160 m Asian, Halal, Japanese
Cafe
Cafe
My Tea Talk
70 m Cafe
capucino cingcao
340 m Cafe
J.Co Doughnuts
530 m Cafe

What they offer

"Great location."

Zuraifah from Malaysia

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Family with young children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (2055)Booking.com Reviews (1112)
8.4
Cleanliness8.4
Facilities8.0
Location9.3
Room comfort and quality8.3
Service8.4
Value for money8.4
Provided by verified guests of Agoda
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Showing 1313 verified guest comments
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6.0
Edgar from Thailand
Business traveler
1-Bedroom Premier Suite
Stayed 3 nights in February 2018
Room”
Room is a bit too old and a bit creepy
Reviewed September 13, 2018
10.0
Exceptional
Dinnie from Brunei Darussalam
Family with young children
Studio Premier
Stayed 3 nights in September 2018
Wonderful”
My recent stay at The Ascott Jakarta is just excellent. Even for a Studio room, it is still very spacious with its own kitchen and living room. Service given by their staffs are just excellent from the moment we arrived until we left. Felt very welcomed and taken care off. Excellent location with two big shopping malls just across the street in Grand Indonesia and Plaza Indonesia. Taxis and Grab rides aplenty around the area so transports is not a problem. Overall, The Ascott Jakarta made my family's stay in Indonesia just that extra wonderful.
Reviewed September 12, 2018
8.4
Excellent
PECK from Malaysia
Group
2-Bedroom Executive Apartment
Stayed 2 nights in August 2018
Superb location! Next to Grand Indonesia, Plaza Indonesia and Thamrin City Mall!”
Friendly and helpful staff. Apartment is spacious and clean.
Reviewed September 12, 2018
Dear PECK, Thank you for staying with us and your feedback We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Your kind words for our cleanliness and our superb location will be shared to our team for more commitment in delivering good service. It is always pleasant to have the compliments which will surely motivate and make our team proud. I hope that you had a safe and smooth journey home and that we will be able to welcome you back again soon. With my best regards, Fadlun Jawas Guest Service Manager
Responded September 12, 2018
Ascott Jakarta
8.0
Excellent
Natalia from Indonesia
Solo traveler
Studio Premier
Stayed 1 night in September 2018
Big disappointment ”
It’s been awhile since my last stay at ascott but this time it’s very disappointing. The shower wasn’t working on shower faucets set. I have to seat in the tub and use the glass to take a shower. The breakfast foods was awful not much to choose and not so good taste either.
Reviewed September 05, 2018
Dear Ms. Natalia, Thank you very much for your feedback. I am truly sorry to hear about your unpleasant experience as we have fallen short of our key objective. I noted from your rating that we need to improve our shower faucets set. I have personally addressed this issue with the staff concerned and will ensure that necessary guidance is given to avoid any recurrence. While condition of the shower faucets set has taken into follow up with our engineering team. Noticing from breakfast feedback we will share your feedback to our breakfast provider for future improvement. Once again, please accept our apologies and thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
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Ascott Jakarta
8.4
Excellent
Nurita from Malaysia
Group
2-Bedroom Executive Apartment
Stayed 3 nights in February 2018
Excellent”
The 2-bedroom we got on the second floor. Bathroom water drainage was quite poor & it has that musky stuffy smell which was quite uncomfortable to even consider using the bathtub.
Reviewed September 04, 2018
Dear Ms. Nurita, Thank you very much for your feedback. I am truly sorry to hear about your unpleasant experience as we have fallen short of our key objective. I noted from your rating that we need to improve our bathroom water drainage. I have personally addressed this issue with the staff concerned and will ensure that necessary guidance is given to avoid any recurrence. While condition of the drainage has taken into consideration in fixing with our engineering team. Once again, please accept our apologies and thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded September 12, 2018
Ascott Jakarta
10.0
Exceptional
MOHAMMAD from Brunei Darussalam
Couple
Studio Premier
Stayed 1 night in August 2018
Safe and Shop”
If u need to shop till u drop. U need to drop to a near hotel after u shop. So ascott is the best place. Its just a minute walk to grand indonesia. And from there to plaza indonesia and thamrin city just walking distance. They provide apartments for long stay. So it is the best place to stay.
Reviewed August 30, 2018
Dear Mr. Mohammad, Thank you very much for your kind feedback. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Thank you & kind regards, Fadlun Jawas Guest Service Manager
Responded September 05, 2018
Ascott Jakarta
9.2
Exceptional
Nurulhuda from Singapore
Solo traveler
1-Bedroom Premier Suite
Stayed 2 nights in August 2018
Amazing location!”
First stay at ascott and I would definitely recommend this place to stay. Shopping center(Grand Indonesia, Thamrin City) is just a walk away from the hotel. The only thing that could be better is that they should be able to give some time allowance for check out time.
Reviewed August 29, 2018
Dear Ms Nurulhuda, Thank you very much for your kind feedback. It certainly sounds like our strategic location, our staffs with excellent customer service and security make your stay such an enjoyable one. We acknowledge your feedback regarding late check out as we understand that some of guest might need extended time for check out. Please be informed that our check out time is at 12PM and late check out request will subject to room availability. Once again thank you very much for your kind understanding toward this matter and rest assure that we value your feedback for our further improvement. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 30, 2018
Ascott Jakarta
8.8
Excellent
Patrick from Sri Lanka
Group
Studio Premier
Stayed 1 night in August 2018
Stay at Ascott Thamrin city”
Our stay at Ascott Thamrin city was quite comfortable and pleasant. We have stayed here many times and the staff is very friendly. The only disadvantage that I found was that the room service does not operate after 10pm.
Reviewed August 28, 2018
Dear Mr. Patrick, Thank you very much for your valuable feedback. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your feedback regarding the operating hour of our room service will be share to management for further consideration in order to improve our quality of service. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 30, 2018
Ascott Jakarta
7.6
Very good
AHMAD from Singapore
Solo traveler
Premier One-Bedroom Apartment
Stayed 3 nights in August 2018
Strategic Location, Clean and Spacious Room But Breakfast Below Average”
This is the first time I stayed at Ascott. I was impressed with the clean and spacious room. It was also well-decorated with a relaxing ambience. The location is also very strategic will few malls just a stone away from the hotel but the road along the hotel was crowded with people and vehicles which jammed the road as early as midday. The staff performance were also mediocre. They did their job but I did not feel the warmth and personal touch from them. I even have to wait quite a while for them to hand-over my luggage to me which was under safe-keeping as my room was not ready at that time. The breakfast was disappointing. For a 5 star hotel, it was like having breakfast in a 2-3 star hotel. In fact, some of the 3 star hotels which I have stayed before have better choices and more variety of food. The dining area was also too small for such a big hotel like Ascott.
Reviewed August 28, 2018
Dear Mr. AHMAD, Thank you for taking the time to provide us with your feedback I am truly sorry to hear about your unpleasant experience as we have fallen short of our key objective. I noted from your rating that we need to improve our breakfast quality and and service quality. I have personally addressed this issue with the staff concerned and will ensure that necessary guidance is given to avoid any recurrence. Unfortunately, there is no way of reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilised to improve our service Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. We look forward to welcoming you again at any one of our serviced residences With my best regards, Fadlun Jawas Guest Service Manager
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Ascott Jakarta
8.8
Excellent
Patrick from Sri Lanka
Business traveler
1 Bedroom Premier
Stayed 1 night in August 2018
Stay at Ascot Jakarta ”
It was a very pleasant stay at Ascott Thamrin city.
Reviewed August 25, 2018
Dear Mr. Patrick, Thank you very much for your kind feedback. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. This will surely be of great use to other agoda community readers. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 28, 2018
Ascott Jakarta
10.0
Exceptional
MOHAMMAD from Brunei Darussalam
Couple
Studio Premier
Stayed 4 nights in August 2018
Will be our permanent stay in future travel tp Jakarta”
Close to 3 Big Malls.. Through and through.. You can walk to grand indonesia to Plaza Indonesia to thamrin city within walking distance. Great staffs.. From the gate entrance to the bell boy. They have everything.. Even weight scale fpr your luggage. Cons.... Just one.. The breakfast.. But you can just skip that because you can just deliver food to your hotel using grab.. The staffs will sent it to your room. Tip them when u can... Because they are top notch. Thank you ascott Jakarta.
Reviewed August 22, 2018
Dear Mr. Mohammad, Thank you for taking the time to write such a lovely review for us at Ascott Jakarta. We are so pleased to hear that you thoroughly enjoyed your stay. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Thank you again for highlighting the excellence service from all the staff. I am sure they will be please to read your comment as well. Your feedback regarding breakfast quality will be share to our breakfast provider for further improvement. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 23, 2018
Ascott Jakarta
8.0
Excellent
FARIDAH from Singapore
Couple
Studio Premier
Stayed 1 night in August 2018
Good location”
Stayed a night at 1-bedroom suite. I chose the property because of the location, convenient to move around. SPA was good, thanks to Ms Anis, and the breakfast can be better.
Reviewed August 21, 2018
Dear Ms. Faridah, Thank you very much for your kind feedback. It certainly sounds like our strategic location, our staffs with excellent customer service make your stay such an enjoyable one. Thank you for recommending our spa with a good service from Ms. Anis as well. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, fadlun jawas guest service manager
Responded August 21, 2018
Ascott Jakarta
7.6
Very good
Fong from Singapore
Business traveler
Studio Premier
Stayed 2 nights in July 2018
More suited to long stay”
Got an 'upgrade' to 2 bedroom suite even though I insisted on having a 1 bedroom as booked. Serviced apartment and suites are more suitable for longer term stay. Rooms were not cozy. It was weird to stay in an apartment with empty rooms and beds.
Reviewed August 20, 2018
Dear Mr. Fong, I am truly sorry to hear about your unpleasant experience as we have fallen short of our key objective. All your feedback has been personally addressed to all staff concerned will ensure that necessary guidance is given to avoid any recurrence. Rest assure that we value your feedback and your feedback has been utilised to improve our service. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 21, 2018
Ascott Jakarta
9.2
Exceptional
NURAZLINA from Malaysia
Group
2-Bedroom Premier Apartment
Stayed 2 nights in August 2018
Hotel suitable for travelers traveling in group ”
Huge rooms, great location, convenient in any way
Reviewed August 18, 2018
Dear Ms. Nurazlina, Thank you for your feedback. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 21, 2018
Ascott Jakarta
10.0
Exceptional
Maria from Singapore
Group
2-Bedroom Executive Apartment
Stayed 3 nights in April 2018
Ascott Jakarta”
Good location, clean rooms, friendly and helpful staff.
Reviewed August 14, 2018
Dear Ms. Maria, Thank you very much for your feedback. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 21, 2018
Ascott Jakarta
10.0
Exceptional
Fook from Malaysia
Business traveler
Studio Premier
Stayed 1 night in March 2018
nice location ”
next to grand indonesia
Reviewed August 06, 2018
Dear Fook, Thank you very much for your feedback. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. Thank you again and we look forward to welcoming you back in the near future Warm regards, Fadlun Jawas Guest Service Manager
Responded August 08, 2018
Ascott Jakarta
10.0
Exceptional
Nor from Malaysia
Business traveler
Studio Premier
Stayed 3 nights in August 2018
The best location and convenience”
I will stay here again and again as solo traveller and with my family. Keep it up Ascott Jakarta!
Reviewed August 05, 2018
Dear Nor, Thank you very much for your feedback. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to our hotel. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 08, 2018
Ascott Jakarta
7.6
Very good
Ratna from Indonesia
Family with young children
Triple Room Studio Premier
Stayed 2 nights in June 2018
Nice location”
We like the location but 2x we stayed here there were some problem, first time they got broken washing machine and put the blame on us. Second time, we bought from agoda for 3 rooms type but they said dont have. It’s only studio room. How come?
Reviewed July 31, 2018
Dear Ms. Ratna, Thank you very much for you kind feedback. We are so sorry for all the inconvenience happened during your stay with us. We acknowledge your feedback and share it with all team for further immediate improvement. Rest assure that we value your feedback and utilized it for our improvement as well. Once again thank you. With my best regards, Fadlun Guest Service Manager
Responded August 08, 2018
Ascott Jakarta
8.0
Excellent
ROGER from United States
Business traveler
Single Room Studio Premier
Stayed 4 nights in July 2018
LACK OF ROOM SERVICE”
I have stayed this particular hotel several times, and most of time I was very pleased with it. This time for some reason, the room cleaning people did not supply all the stuffs like shampoo, body wash and towels which made it very inconvenient to me.
Reviewed July 27, 2018
Dear Mr. Roger, Thank you very much for your kind feedback. We are so sorry for any lapse by our housekeeping team in providing the bathroom amenities in you room. We have follow up your feedback to our Housekeeping Manager for further improvement and avoid any recurrence in future. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 08, 2018
Ascott Jakarta
6.8
Good
Estin from Singapore
Business traveler
Studio Premier
Stayed 1 night in July 2018
Good Location”
Is time for an A&A for the room and bathroom. Limited breakfast choices. Good location just next to shopping mall.
Reviewed July 19, 2018
Dear Estin, Thank you very much for your kind feedback. Your feedback has shared to Management and all staff for further improvement in the future to ensue all of our guest feel satisfiy with our services. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. With my best regards, Fadlun Jawas Guest Service Manager
Responded August 08, 2018
Ascott Jakarta
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