Banyan Tree Bintan

Banyan Tree Bintan

Jalan Teluk Berembang, Laguna Bintan Resort, Lagoi Bintan Resorts, Lagoi, Bintan Island, Indonesia, 29155
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Rainforest Oceanfront Villa - Bed Banyan Tree Bintan
Rainforest Oceanfront Villa - Bed
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    Lobby Banyan Tree Bintan
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    Swimming pool [outdoor] Banyan Tree Bintan
    Rainforest Oceanfront Villa - Bed Banyan Tree Bintan
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    Swimming pool Banyan Tree Bintan

    Guest reviews

    8.3
    Excellent
    /10
    (1107 reviews)See what guests said
    9.0
    Exceptional service
    Recommended by 92% of guests

    Property highlights

    • Airport transfer

    • Private beach

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Excellent
    Location
    8.7
    See map
    Excellent location
    Value for money7.4
    Location rating8.7
    Nearest airportHang Nadim Airport (BTH)
    Distance to airport26.1 km
    Select your room
    8.9
    Excellent
    Room comfort & quality
    Rainforest Oceanfront Villa
    Rainforest Oceanfront Villa
    ...
    • Room size: 116 m²/1249 ft²
    • Ocean view
    • 1 king bed
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    Ocean View Pool Villa
    Ocean View Pool Villa
    ...
    • Ocean view
    • Balcony/terrace
    • 2 king beds
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    Rock Villa
    Rock Villa
    ...
    • Room size: 116 m²/1249 ft²
    • Ocean view
    • 1 king bed
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    Rainforest Sea View Villa
    Rainforest Sea View Villa
    ...
    • Room size: 116 m²/1249 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Oceanview Infinity Pool Villa with Breakfast  -Two Bedroom - BTIDBN JUNE TACTICAL
    Oceanview Infinity Pool Villa with Breakfast -Two Bedroom - BTIDBN JUNE TACTICAL
    ...
    • Balcony/terrace
    • Shower and bathtub
    Enter dates to see prices
    Villa One Bedroom
    Villa One Bedroom
    ...
    • Balcony/terrace
    • Shower
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    Villa Two Bedrooms
    Villa Two Bedrooms
    ...
    • Balcony/terrace
    • Shower
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    Villa Standard
    Villa Standard
    ...
    • Balcony/terrace
    • Shower
    Enter dates to see prices
    Oceanview Infinity Pool Villa with Breakfast - BTIDBN JUNE TACTICAL
    Oceanview Infinity Pool Villa with Breakfast - BTIDBN JUNE TACTICAL
    ...
    • Balcony/terrace
    • Shower and bathtub
    Enter dates to see prices
    Villa 2 Bedrooms
    Villa 2 Bedrooms
    ...
    • Balcony/terrace
    Enter dates to see prices
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    More about Banyan Tree Bintan

    More about Banyan Tree Bintan

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    Land transfer from the Bintan Ferry Terminal is approximately 15-minute drive to the resort. Two-way car transfer can be arranged (chargeable). Please advise the hotel your transfer requirement together with your ferry arrival time.

    Real reviews from real guests

    Agoda Reviews (1107)Booking.com Reviews (483)
    8.3
    /
    10
    Cleanliness8.3
    Facilities8.2
    Location8.7
    Room comfort and quality8.9
    Service9.0
    Value for money7.4
    Provided by verified guests of Agoda
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    All guests (1107)
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    Showing 908 verified guest comments
    12345
    6.4
    Good
    Jasmin from Singapore
    Couple
    Rainforest Sea View Villa
    Stayed 1 night in January 2019
    Avoid”
    Morbidly overpriced!! We paid close to SGD 600 per night for the Rainforest Seaview Villa (vllla 201) and for that price we expected so much more. The room looked tired and in need of refurbishment, with stains on the walls in the bathrooms and old looking wood in the bedroom area. The balcony wasn’t very impressive either, other than the view of the sea. The wood decking looked old, and the much-advertised relaxation pool was horrendously green and mouldy – I wouldn’t go anywhere near it! The food was also ridiculously overpriced. One of our lunches was at the Treetops Restaurant where prices were to the tune of SGD 42 for a plate of Nasi Goreng. The total bill at the Treetops Restaurant came up to about SGD 120 for two main courses and two non-alcoholic drinks, and the food was pretty average. Dinner was at the Saffron Restaurant, where the food was good, but it still came up to SGD 170 for one starter, two mains, one dessert and one cocktail. Another lunch was at the Cove Restaurant – about SGD 100 for two mains and a pot of tea, but the food was sadly below average. Breakfast was a terribly sad affair. There was a small buffet section with the usual sausage and hash brown etc, but nothing looked appetizing. There was a ‘Chef Specialties’ menu at the table that provided some promise, with eggs benedict, cinnamon French toast and scrambled eggs with salmon. We ordered all three, and we were shocked at how bad everything was. No exaggeration – actually so bad we couldn’t bring ourselves to eat more than three bites, and we are people who hate wasting food. Needless to say, we were very disappointed. We did a couples massage at the spa, and that was a positive experience at least. On the whole though, I wouldn’t recommend the resort and I can safely say I wouldn’t go back. I am not sure why so many reviews are excellent, but to be fair perhaps these guests stayed at the Ocean view villas where they had an infinity pool. We took a tour of one of those and they are
    Reviewed January 24, 2019
    Dear Jasmin, Thank you for your review and for choosing our hotel. Addressing your comment on our pricing, It is something that we constantly are monitoring and I can assure you that we are in line with the competitive hotels in the area. May I also highlight to you that there are many factors effecting our purchasing due to the remoteness of the island in terms of infrastructure, even though we seem to be located so close to Singapore. We have taken on board your feedback on the quality of room facilities; general maintenance is taken place and will ensure that the necessary measures are taken in order to improve the overall experience. We have started a rigorous upkeep program for all our rooms and are in the process of addressing the mentioned issues but are goes without saying that this should not affect your experience. Once again, thank you for the feedback and we will be addressing this issue. Regards, Alpha Eldiansyah General Manager
    Show more
    Banyan Tree Bintan
    8.0
    Excellent
    Patrick from Singapore
    Couple
    Rock Villa
    Stayed 1 night in October 2018
    Weekend getaway from Singapore”
    Staff & service was fantastic. That is perhaps the most intangible factor in Banyan Tree Bintan. They made up some special decor for our wedding anniversary & service were prompt and helpful. But aside from that, I can’t really any reason to go back again. The rooms are really dated, in need of a renovation. While the bed was really comfortable, the furnitures were old and you can see stains on the granites, marble and window blinds - just a sign of aging. The in-room jucazzi looked so old that we didn’t even bother to use it. Breakfast was mediocre at best for a hotel of such standard. Very limited facilities within the hotel and food was rather overpriced for the quality. I must give a 5 star to the hotel staff for the quality of service they give but the management must truly look into giving Banyan Tree Bintan a newer look.
    Reviewed October 29, 2018
    10.0
    Exceptional
    ruzaini from Singapore
    Couple
    Rainforest Sea View Villa
    Stayed 3 nights in September 2018
    Excellent customer service”
     To the entire Banyan Tree staff team, I am extremely impressed with my stay and the customer service you all rendered. From the excellent transfer, extremely convenient & enjoyable check-in process, complimentary birthday deco & cake, excellent call service, fast buggy service, excellent dine-in service, wonderful spa treatment and the overall courtesy of the staff to me and my partner. A huge thank you to all of you for making this trip memorable and we will definitely come back! THANK YOU!   Best Regards, Ruzaini  
    Reviewed October 02, 2018
    9.2
    Exceptional
    Vasin from Thailand
    Group
    Rainforest Sea View Villa
    Stayed 1 night in September 2018
    Definitely will come back!”
    - Lovely resort with lots of greenery - Spacious room with very thoughtful and beautifully packaged amenities - Very friendly, helpful and attentive staff - Delicious cuisines at the restaurants - Gorgeous view at spa villa
    Reviewed September 19, 2018
    8.4
    Excellent
    Zhi from Singapore
    Couple
    Rock Villa
    Stayed 2 nights in December 2018
    3d2n”
    Went to banyan tree for a short getaway from Singapore. The staff and house keepers there are very polite and courteous. Special shoutout to tommy and Wendy for decorating our room with the swan. It was a pleasant surprise for us. We will return again!
    Reviewed December 21, 2018
    8.0
    Excellent
    Chirag from India
    Couple
    Rainforest Oceanfront Villa
    Stayed 2 nights in November 2018
    Very good”
    We have been to 2 other such globally recognised cottage (villa) vacations by the beach / valley. At the Banyan tree it was equally good view and the villa but was slightly disappointing for its facilities provided & their cost. My wife and me, enjoy exploring food options, & activities to do, but the only limitation we pose is that we are vegetarians. At the banyan tree, we truly enjoyed the beach, the location and the villa with the view. The facilities and services (like the spa & water sports) however, were priced over the top. We also found the restaurants overly priced and lacking the options for a vegetarian. In a 2 day stay we had to make a visit to a restaurant outside the resort hunting for vegetarian options. And for one of our meals we opted for their bar and lounge in their own sister resort Angsana for decent vegetarian food. All in all we found the restaurant & food options average. The staff was very warm and helpful. They really made our anniversary special.
    Reviewed December 06, 2018
    Dear Chirag, Happy belated anniversary to you and your wife!! I am so delighted thatyou chose to celebrate such a special occasion with us. I have shared your feedback in regard to limited vegetarian selection to our Executive Chef for further action. While for the price wise, It is something that we constantly are monitoring and I can assure you that we are in line with the competitive hotels in the area. Once again, thank you for the feedback and we will be addressing this issue. We hope to have you back in the near future and take part in more of your life's celebrations and milestones. Regards, Alpha Eldiansyah General Manager
    Responded December 19, 2018
    Banyan Tree Bintan
    8.8
    Excellent
    Amanda from Singapore
    Couple
    Rainforest Oceanfront Villa
    Stayed 2 nights in November 2018
    Excellent”
    Fantastic room with tremendous views - we were very fortunate to be upgraded to the two bedroom villa with infinity pool. The staff are wonderful - so friendly and attentive. Our only concern was that the restaurants are extremely expensive and in our view, unnecessarily so. Everyone expects to pay more in hotel restaurants.....but when you're getting towards SG$40 for a starter, this is too much. We felt that at least one of the hotel dining outlets should be more affordably priced - chances are with more reasonable prices, the restaurants would end up getting more patronage anyway, making up for lowering prices.
    Reviewed November 27, 2018
    8.0
    Excellent
    Chee from Singapore
    Couple
    Rainforest Oceanfront Villa
    Stayed 1 night in August 2018
    Weekend couples getaway”
    The wife and i were there for a weekend getaway to celebrate our anniversary. It did not disappoint. The villa we stayed in has an excellent view of the beautiful sea. The bed was very comfortable. Staff are exceptionally polite and friendly. Breakfast selection was decent and food wasn’t too bad. Overall, we had a wonderful stay. Downside? Everything here is pricier. Good for that occasional indulgence.
    Reviewed August 14, 2018
    8.8
    Excellent
    Tamtawan from New Zealand
    Couple
    Rainforest Oceanfront Villa
    Stayed 1 night in August 2018
    Peaceful ”
    Stayed for 1 night. Got upgraded to the spa pool villa upon arrival. The room was amazing and very big! The view was spectacular from our villa. Got our own private pool, jacuzzi, steam room, spa room. All staffs were extremely friendly and attentive. Big thumbs up to the host staff “Yoga” for his excellence service from introducing us to the room and also getting us back to the ferry terminal in time. Would highly recommend.
    Reviewed August 06, 2018
    8.8
    Excellent
    Yan from Singapore
    Couple
    Rainforest Sea View Villa
    Stayed 1 night in May 2018
    Pricey but enjoyable experience”
    Tranquil and enjoyable experience, albeit a little pricey. It is not near to the street foods in the south, so you should expect to spend almost most of your stay in the resort compounds. But Banyan Tree Bintan is linked by the beach to the Angsana Bintan, and that provides more food/restaurant and leisure options such as jetski-ing and parasailing. All in all, an interesting option for a short retreat for travellers from Singapore, although there might be better options in Singapore if you don't mind being close to the hustle and bustle.
    Reviewed July 03, 2018
    8.0
    Excellent
    Gareth from Australia
    Couple
    Rock Villa
    Stayed 3 nights in May 2018
    Expensive”
    Great location with a real holiday feel, with great staff. But over priced- always advertised at at 60 to 70 % off? Wine is 4 times the price you would pay in Jakarta, as is the food. It's not practical to wine and dine outside the resort so you have little option where to eat We had a villa with a private pool (SPA) but it was way too cold to use (not heated). Wifi didn't work very well. The share holders must love this place.
    Reviewed June 06, 2018
    8.8
    Excellent
    Sun from Singapore
    Couple
    Rainforest Sea View Villa
    Stayed 2 nights in May 2018
    A wonderful "second honeymoon" for my wife and I”
    Even though it was low season and the rates were already discounted, a stay The Banyan Tree never comes cheap. Not only that the on-site dining options were also expensive. That said, my wife and I had wonderful "second honeymoon" in our own sea-view villa. The building is nestled in a tropical forest on a steep slope overlooking the Straits of Johor, a beautiful view to relax into. The staff were all friendly and professional at the same time, which is no mean feat. The restaurants were three, with two small pools. There was access to a small bay and a beach with soft sand, which is great for a relaxing holiday. For those who are willing to stomach the cost, I would recommend it highly.
    Reviewed May 21, 2018
    8.8
    Excellent
    Gregory from France
    Couple
    Rainforest Sea View Villa
    Stayed 1 night in March 2018
    No Hot Water”
    Our stay would be perfect if we had hot water. They fixed it twice, from cold water to warm water to hot water for 3 mins. Had to wait one hour each time. Appreciate their effort though. Service is excellent. Many activities to participate. Thai cooking class is fun. The view is awesome. Although there was a cockcroach in the room and tar balls at the beach, those were unavoidable and we still have had a wonderful stay at the resort. Thank you for the staff who work hard to make a difference.
    Reviewed March 19, 2018
    8.8
    Excellent
    Anders from Singapore
    Couple
    Rainforest Sea View Villa
    Stayed 1 night in November 2018
    Great Villa for a weekend getaway”
    Stayed in the rain forest sea view villa over the weekend and fully enjoyed the experience. Although there were a few areas where signs of aging were visible, the room was still a great place to be in. The service provided by the staff was excellent. The food at both Saffron and Treetops were very good as well.
    Reviewed November 05, 2018
    9.6
    Exceptional
    jonathan
    Couple
    Rainforest Sea View Villa
    Stayed 1 night in September 2018
    amazing for proposal”
    I had an exceptional stay at Banyan tree, the room and resort was really really beautiful. The staff are amazingly professional, friendly and accomodating to most requests. I planned this trip as a surprise proposal to my partner and worked closely with the restaurant management, Taruna, Setiyo, Desi and team. Received prompt responses on email, great planning and execution on-site. (all staff were briefed and ensured to keep this as surprise.) Basically A++ service despite some challenges like bad weather. Would highly recommend to anyone.
    Reviewed October 04, 2018
    8.0
    Excellent
    rieka from Singapore
    Couple
    Rainforest Sea View Villa
    Stayed 2 nights in November 2017
    Memorable Honeymoon Experience”
    For a once in a lifetime honeymoon experience with high expectation, Banyan Tree lives up to our expectation. We had a pleasant stay with great memories to bring home. The feel lingers long after we left. The service staffs are very friendly and courteous, good job, thank you! The food is top notch. The views are wonderful too. Massage at the spa is also of excellent quality, one of the best we've had. We would not hesitate to go to other Banyan Tree properties!
    Reviewed September 08, 2018
    8.4
    Excellent
    Jiyeon from Singapore
    Couple
    Rainforest Sea View Villa
    Stayed 1 night in September 2018
    Excellent”
    Our stay over the weekend in banyan tree bintan, it was easily the best stay we ever experienced by far. The staff there were very caring and friendly to the extent, we felt vety comfortable and warm with them around carrying a gentle smile, we requested early check in & birthday celebration, they really did put the effort to assist with our request. Our villa was spacious worh high celling it exceed all our expectaion with a min chloclate cake which was provided for the birthday celebration. With the tree top view of the beautiful sunset rolling down the seabed whcih we could View from the comfort if our room, its alresdy a unforgetable memories. The buggy services was transportation to gt around the resort, once you arrange for a buggy it will arrive within 5-10min it's fast and convient. After we had our lunch and clove the view there and Ambience is 👍🏻
    Reviewed September 02, 2018
    8.0
    Excellent
    Erni from Singapore
    Couple
    Rainforest Sea View Villa
    Stayed 2 nights in August 2018
    Very good”
    The service was excellent, the locations are great but the food at the restaurants are way overpriced. The room is ok, but it was kinda old. The overall positive experience were only that the staffs were very friendly and when you reported something not working, they came very quickly to check it. I think with that kind of money I spent, I would have other better option of vacation destination.
    Reviewed September 02, 2018
    9.2
    Exceptional
    Jacqui
    Family with young children
    Rainforest Oceanfront Villa
    Stayed 3 nights in August 2018
    Relaxation in nature and beauty ”
    We are on the last day of our stay and feel that we would miss this resort once we leave. They were kind enough to give us a free upgrade from the ocean view villa B100 (excellent room in any event) to D202 (great pool villa) because it was a special occasion for our family. The rides on the buggies made it particularly fun for the children and the breakfast buffet was a good spread especially the local cuisine. There was service with a smile at all times. The spa experience was awesome! Thank you all. Great memories for us. Warm wishes
    Reviewed August 28, 2018
    8.4
    Excellent
    Peerampa from Thailand
    Couple
    Rainforest Oceanfront Villa
    Stayed 2 nights in December 2017
    Nice Rooms, however a bit dated - and the beach NEEDS CLEAN UP”
    Hotel staffs have made the stay great for us and the effort they have put in to make the experience a good one. Though the room itself is a little dated and house cleaning can be a bit more thorough. The room had dust on the window ledge and some spiderweb. What was a let down for me personally was the beach, the beach was completely filled with plastics! They could have done more to clean it up for the environment as well as the hotel appearance. Hope the will get someone to clean that up soon! p.s. local restaurant was good but COVE can do with a bit of improvement in terms of taste and ingredient freshness...
    Reviewed December 12, 2017
    Dear Peerampa, Thank you for your comment and taking the time to post. Let me also assure you that we have a rigorous maintenance program and would like to extend my sincere apologies for not meeting your expectation. At the same time I am glad that you have left with positive memories.I feel terribly sorry to know that our room did not live up to your expectation during your stay. I have highlighted your comment to respective Head of Departments and together the team is making sure such disappointment will not happen again in the future. Please accept my deepest apology on our shortfalls that you have experienced during your stay. Sincerely, Alpha Eldiansyah General Manager
    Responded January 02, 2018
    Banyan Tree Bintan
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