Centara Mae Sot Hill Resort
Centara Mae Sot Hill Resort
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"The staff were pleasant and spoke English well."

George

13 April 2018

Superior - Bed Centara Mae Sot Hill Resort
Superior - Bed
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Lobby Centara Mae Sot Hill Resort
Lobby
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Lobby Centara Mae Sot Hill Resort
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Interior view Centara Mae Sot Hill Resort
Interior view
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Very good
Location
7.7
See all 30 photos Centara Mae Sot Hill Resort
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Centara Mae Sot Hill Resort

Very good location
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Very good
From 777 reviewsSee what guests said
7.2
Recommended by 84% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Air conditioning

Room choices
This property is in high demand!Last booked 7 hours ago
Deluxe
Deluxe
...
  • Garden view
  • 26 m²/280 ft²
  • 1 king bed or 2 single beds
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Superior
Superior
...
  • Garden view
  • 26 m²/280 ft²
  • 1 king bed or 2 single beds
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Single Standard
Single Standard
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    Superior Double or Twin Room
    Superior Double or Twin Room
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      Double Deluxe
      Double Deluxe
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        Deluxe Triple Room
        Deluxe Triple Room
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          Junior Suite
          Junior Suite
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            Room Deluxe
            Room Deluxe
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              Room Superior
              Room Superior
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                Deluxe Double or Twin Room
                Deluxe Double or Twin Room
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                  More about Centara Mae Sot Hill Resort

                  More about Centara Mae Sot Hill Resort

                  "Service has always been excellent and friendly."

                  Reviewed 02 March 2017

                  Sarah from United States

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                  Business traveler

                  An overview

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                  What they offer

                  "Loved the spacious clean room."

                  Praewthip from Thailand

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                  Business traveler
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                  Property's guest policies

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                  Some helpful facts

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                  Real reviews from real guests

                  Agoda Reviews (777)Booking.com Reviews (141)
                  7.2
                  Read reviews from:
                  Cleanliness7.0
                  Facilities7.3
                  Location7.7
                  Room comfort and quality7.2
                  Service7.5
                  Value for money7.2
                  Provided by verified guests of Agoda
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                  Showing 641 verified guest comments
                  12345
                  10.0
                  Exceptional
                  YONG from Malaysia
                  Business traveler
                  Superior
                  Stayed 1 night in August 2018
                  Convenient location ”
                  Slight old hotel but overall are satisfactions. Hotel dint provide toothbrush or sell also, need carry own toothbrush.
                  Reviewed August 30, 2018
                  8.8
                  Excellent
                  Onwipa from Thailand
                  Couple
                  Superior
                  Stayed 1 night in August 2018
                  classic and nice staff”
                  This's not new hotel but clean. The staff was very helpful and friendly.
                  Reviewed August 22, 2018
                  8.4
                  Excellent
                  Siwaporn from Thailand
                  Couple
                  Superior
                  Stayed 1 night in August 2018
                  Excellent”
                  Stay was fine but the hotel is showing its age a bit. Bar menu needs updating as they didnt have many drinks we asked for. Breakfast was fine
                  Reviewed August 14, 2018
                  9.6
                  Exceptional
                  Guy from Thailand
                  Business traveler
                  Superior
                  Stayed 1 night in July 2018
                  Great as usual”
                  I stay here so often there's little point in making a review every time I stay but I decided to this time just to say I was so glad to make it here after a night spent at a terrible hotel in Mae Sai the previous night. Was such a relief to arrive to a nice comfortable room and bed after a nice warm shower after passing through road construction on the Tak-Mae Sot road late at night in pouring rain. Breakfast was a delight, the hotel regularly updates it, which is a good sign. Everything about the room was good as usual. We headed onto Myanmar after a one night's stay here and encountered 7 days straight rain and flooding - only saw sun again after arriving in Chiang Mai after the Myanmar trip.
                  Reviewed July 28, 2018
                  8.8
                  Excellent
                  Tadpong from Thailand
                  Couple
                  Superior
                  Stayed 2 nights in August 2017
                  one of the best in Mae sot”
                  The only thing I would blame is the hotel is quite old unless it is perfect.
                  Reviewed July 21, 2018
                  6.4
                  Good
                  lee from Malaysia
                  Family with young children
                  Superior
                  Stayed 1 night in May 2018
                  Not the Centara you hoped for”
                  Its like a low end budget hotel. Worth only about 700 baht. It looks like Centara bought over a former school and hastily converted it into a hotel. Better to get one across the street for 700 baht. Lots of bugs.
                  Reviewed May 31, 2018
                  5.2
                  Kwee from Myanmar
                  Family with young children
                  Superior
                  Stayed 2 nights in May 2018
                  Bad service ever !! I never come back to stay again because bad staff and service too bad ”
                  You need to care customers a lot ! I dont want to give you at least 1 star by your bad service
                  Reviewed May 12, 2018
                  7.2
                  Very good
                  George from Thailand
                  Solo traveler
                  Superior
                  Stayed 2 nights in April 2018
                  Very good”
                  The room and bathroom were clean, and the A/C worked well. It is a bit more expensive than other hotels in Mae Sot, but if you need to be near the Robinson mall, it is a good choice; otherwise, it is a bit far from the center of Mae Sot. I didn't eat there so cannot comment on the food. The staff were pleasant and spoke English well. It is easy to get a taxi to and from there.
                  Reviewed April 13, 2018
                  9.2
                  Exceptional
                  Guy from Thailand
                  Business traveler
                  Superior
                  Stayed 2 nights in February 2018
                  Excellent business hotel”
                  This is my usual place of residence whenever I'm in town on business. The staff are as always fantastic and the breakfast is great too. Glad to see they've worked on some positive changes - they are now growing organic veggies just outside the breakfast room (coffee shop) which are served in the restaurant, while the coffee machine, which was broken last time I stayed has now been fixed. Instead of large glasses the machine has been calibrated for smaller coffee cups instead, but either way you can still get a latte or mocha. My only gripe this time - the wifi was a bit slow (usually it works great) but as our trip was very busy I didn't have much time to use it anyway. In-room massage was also superb.
                  Reviewed February 08, 2018
                  9.6
                  Exceptional
                  Kelvin from Canada
                  Family with young children
                  Deluxe
                  Stayed 1 night in May 2017
                  Great stay”
                  Always nice at the Centara!
                  Reviewed January 15, 2018
                  8.4
                  Excellent
                  Praewthip from Thailand
                  Business traveler
                  Superior
                  Stayed 1 night in January 2018
                  Great location, one of the best hotels around the area”
                  Loved the spacious clean room. Location was a plus.
                  Reviewed January 12, 2018
                  2.8
                  James from United States
                  Solo traveler
                  Superior
                  Stayed 3 nights in September 2017
                  Old needs serious renovation”
                  The room only had one a/c outlet for charging and was way across the room (bring extension cord). Loose plug-in on electrical socket so plug falls out. Ancient TV set. Horrible bath tub with yellow stains covering half of the inside of the tub. This hotel needs serious renovation until then stay away.
                  Reviewed September 15, 2017
                  10.0
                  Exceptional
                  Daniel from United States
                  Couple
                  Superior
                  Stayed 3 nights in September 2017
                  Great Place: Stay Here”
                  We loved it. Fasr and friendly check-in and we were whisked up to oir super-clean rooms. Recently renovated baths have walk-in showers. The staff were extremely helpful and in spite of some language limitations, nothing was too much trouble. Breakfast was lovely, and surprise! There is an expert young baker making the most fantastic breads. Wow! This hotel has a great pool in a lovely garden setting and tennis courts. We will stay here again.
                  Reviewed September 11, 2017
                  10.0
                  Exceptional
                  Daniel from United States
                  Couple
                  Superior
                  Stayed 3 nights in September 2017
                  Nice FInd. Good Rooms and a Great Chef”
                  The rooms have been updated and the bathrooms renovated. All clean and up to date. Breakfast was excellent, and the pastry chef gets a special note for his wonderful loaves of bread. Many of the staff in an upcountry hotel are weak when it comes to English, but in this hotel, their desire to please certainly makes up for any language issues. Great hotel. We'll be back.
                  Reviewed September 07, 2017
                  5.6
                  P from Thailand
                  Family with young children
                  Superior
                  Stayed 1 night in June 2017
                  Never again...”
                  Never never again! Do not go here with children! UNSAFE! Open electric wiring in the room. Manager did not bother. + good central location ( across robinson & tops etc) + good swimming pool - check in after 3pm. Arrived around 5pm: room not ready. Told us that we had to wait for cleaning (while exhausted with children) - room not clean even after room was just " cleaned" - no other room direct available except in wings where there was no (good) view and renovation going on - long term renovation works not mentioned on the bookingsite - requested to talk to manager. Told us we had to wait one hour because manager had a break. Guest with waiting children not important enough to come directly - manager did not come to us while we requested. We had to ask again to talk to manager. - manager did not come with own solutions. - manager offered "a basket with fruit" for unconvience - during the night we found out open electric wiring while we have young children in the room. We could not sleep. Life dangering! - confronted manager next day: he said that they have to improve... - manager refused monetary compensation while he said he offered free last night. He did not. This is a 4**** star hotel of a well known chain. Not cheap for thai standards. We stayed at many hotels. Also 4 star hotels. Never had this experience. 4**** star means that one might expect top quality. People gladly pay for that quality. But this hotels lacks at (almost) all points. Especially SAFETY FOR CHILDREN!!! We tried to add pictures to this assesment which can substantiate & prove above facts but this site does not provide for that. Maybe we put pictures on other sites like zoover etc. AVOID THIS HOTEL IF YOU LOVE YOUR CHILDREN!!!
                  Reviewed June 26, 2017
                  7.2
                  Very good
                  Michael from Germany
                  Solo traveler
                  Deluxe
                  Stayed 2 nights in May 2017
                  value for money if one likes old charm, great pool ans does not mind an older hotel”
                  Pool 3 Meter deep on one side Very friendly and helpful staff. Sometimes English could better​ Room large, a bit old-fashioned but good for the price paid. In some aspects however not a 4* property (anymore) Location near highway, big department store complex opposite
                  Reviewed May 20, 2017
                  9.6
                  Exceptional
                  Guy from Australia
                  Business traveler
                  Superior
                  Stayed 1 night in March 2017
                  All-inclusive hotel, the only international standard hotel in Mae Sot”
                  Although there are many good quality hotels in Mae Sot, many of which are brand new, the Centara is the only international standard hotel in the whole city and probably the whole province, with the exception of the capital, Tak. This is because the hotel offers full facilities including buffet breakfast, lunch, dinner (2 restaurants), room service, a business centre, conference and event facilities, a pool and gym, a bellboy and numerous services such as massage, airport pickup/drop-off, a travel agency on site, gift shop and others. I have stayed at the Centara dozens of times in the last couple of years as I come up to Mae Sot for business multiple times per year. Although the hotel is showing it's age, the rooms are functional, the beds comfortable with nice soft mattresses allowing a comfortable night's sleep, the wifi is pretty OK these days and the breakfast buffet is pretty good too. I disagree with the reviewer that said the location is bad with no restaurants around. On the contrary. The city's largest shopping mall Robinson is located directly opposite the hotel, you can head out of the hotel, cross the road and you're there. Numerous restaurants, cafes and a food court are located there. For something more local, there are numerous restaurants located along the bypass road just after Robinson's too. Getting into town is greatly simplified with a car or motorcycle, it's only a 5-10 minute drive, though you could walk it in 20-30 mins. Apart from the market there is not a whole lot happening in downtown though, relatively few restaurants of note except for the consistently good western favorite, Krua Canadian. Aside from this you'll notice a lot of Burmese number plates during the day, as Burmese come across for shopping and trading their wares. The border crossing is the main crossing for overland travel to Myanmar and is one of the main reasons foreigners travel to Mae Sot these days.
                  Reviewed April 23, 2017
                  6.0
                  PETER from United Kingdom
                  Group
                  Superior
                  Stayed 1 night in February 2017
                  Short stop over hotel ”
                  Hotel has a good swimming pool but limited meal options. Use the new Robinson store next to Hotel for meals and shopping. This is a convenient stop-over hotel for car travelers heading for Umphang.
                  Reviewed March 05, 2017
                  8.8
                  Excellent
                  Sarah from United States
                  Business traveler
                  Superior
                  Stayed 4 nights in February 2017
                  Best pool in Mae Sot and great service”
                  After years of living in Mae Sot, this was my first time actually staying at Centara. I was happily surprised with the quality of room: comfortable and spotless and up-to-date, if not fancy. The pool is the highlight, with comfortable chairs, towels, and umbrellas on request. Service has always been excellent and friendly. The low point is the gym, which hasn't been updated or renovated in years; it really needs a tile floor rather than old carpet, and weight machines are ancient and barely functional. Treadmill is new-ish. In terms of location, you'll need a motorbike or hired car to get anywhere - it's out on the highway and not convenient to restaurants or shops.
                  Reviewed March 02, 2017
                  4.8
                  REETIKA from France
                  Couple
                  Superior
                  Stayed 1 night in February 2017
                  Very unsatisfactory.Food at the coffee shop was awful,the staff was not even capable to guide us.”
                  The food was awful with no choice given to us.They had a proper dining but none could tell us.Our dinner was worse after 7hrs drive from Bangkok.Room was ok.We requested a better house keeping which was done right sway.
                  Reviewed February 19, 2017
                  12345
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