Chaweng Blue Lagoon Hotel
Chaweng Blue Lagoon Hotel
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"The staff were lovely and helpful."

Rachel

16 December 2017

Deluxe Double - Balcony Chaweng Blue Lagoon Hotel
Deluxe Double - Balcony
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Lobby Chaweng Blue Lagoon Hotel
Lobby
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Swimming pool [outdoor] Chaweng Blue Lagoon Hotel
Swimming pool [outdoor]
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Swimming pool [outdoor] Chaweng Blue Lagoon Hotel
Swimming pool [outdoor]
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See map Chaweng Blue Lagoon Hotel
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Excellent
Location
8.5
See all 30 photos Chaweng Blue Lagoon Hotel
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Chaweng Blue Lagoon Hotel

Excellent location
Stay in the heart of Koh Samui - See what's nearby
Have a question for Chaweng Blue Lagoon Hotel?
Very good
From 504 reviewsSee what guests said
7.7
Recommended by 81% of guests
  • Airport transfer

  • Private beach

  • Heart of the city

  • Free Wi-Fi in all rooms

Room choices
Deluxe Double
Deluxe Double
...
  • Garden view
  • 36 m²/388 ft²
  • 1 single bed and 1 double b...
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Superior
Superior
...
  • Garden view
  • 40 m²/431 ft²
  • 1 single bed and 1 double b...
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Village Villa
Village Villa
...
  • Garden view
  • 30 m²/323 ft²
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Deluxe Villa
Deluxe Villa
...
  • Pool view
  • 72 m²/775 ft²
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Deluxe Suite
Deluxe Suite
...
  • 64 m²/689 ft²
  • Shower
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Twin/Double room - De Luxe
Twin/Double room - De Luxe
...
  • Shower
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Suite
Suite
...
  • Non-smoking
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Executive Room
Executive Room
...
  • Non-smoking
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Standard Room
Standard Room
...
  • Non-smoking
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Business Room
Business Room
...
  • Non-smoking
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More about Chaweng Blue Lagoon Hotel

More about Chaweng Blue Lagoon Hotel

"Lovely room , beautiful hotel, excellent breakfast."

Reviewed 07 May 2017

Susan from United Kingdom

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Great location, great included breakfast"

Benjamin from Australia

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Solo traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (504)Booking.com Reviews (497)
7.7
Cleanliness7.5
Facilities7.6
Location8.5
Room comfort and quality7.3
Service8.0
Value for money7.5
Provided by verified guests of Agoda
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Superior
Deluxe Double
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Showing 429 verified guest comments
12345
5.6
luke from Indonesia
Couple
Superior
Stayed 6 nights in August 2018
Room for improvement ”
The tap and shower water was yellow and smelled rank. Our bed was hard and the pillows thin, leaving us with neck and back pain. The rooms ceiling leaked water onto my laptop the first time it rained. Room service was slow and over priced (100 THB for ice/450 THB for breakfast). The maids gave up replenishing the room with towels, toiletries and even drinking water on about day 4 of our 6 day stay. We did enjoy the pool, close proximity to the beach and shops/bars/restaurants, but there are definitely better places to stay nearby in the same price range. For these reasones we don’t recommend the place nor will we be staying there again.
Reviewed August 16, 2018
Dear valued guest, Thank you very much for taking the time to let us know about your experience at Blue Lagoon Hotel. We would like to express our deepest apologies for not providing the expected experience at our hotel during your stay. We have indeed brought up these issues mentioned by yours on our weekly management meeting and thank you again for your comments since your experience is what makes us strive for an excellence service. Best regards and we hope to be welcoming you back soon, Blue Lagoon Hotel & Blue Lagoon Teak Wing Koh Samui Public Relations Management
Responded August 27, 2018
Chaweng Blue Lagoon Hotel
10.0
Exceptional
Stevie from New Zealand
Couple
Superior
Stayed 4 nights in June 2018
Outstanding”
I love this resort, everything about it is great. I have never been in peak season, only quiet, so the entire place is just awesome. The resort is just perfect and well established. Staff members were also the very best I have experienced in Thailand, even the cleaning ladies! See you next time!
Reviewed July 09, 2018
Dear Guest, Thank you very much for your review. We hope to have the pleasure of welcoming you again. Best Regards, Blue Lagoon Team
Responded August 04, 2018
Chaweng Blue Lagoon Hotel
10.0
Exceptional
Douglas from United States
Couple
Superior
Stayed 1 night in January 2018
Paradise”
This was a wonderful place to start out island travels. Staff were friendly and the area was beautiful. They even sent me a hand written letter afterwords thanking me for my stay. Highly recommended.
Reviewed June 04, 2018
Dear Guest, Thank you very much for your review. We hope to have the pleasure of welcoming you again. Best Regards, Blue Lagoon Team
Responded August 04, 2018
Chaweng Blue Lagoon Hotel
6.4
Good
Suratchaya from Thailand
Group
Deluxe Double
Stayed 3 nights in August 2017
Good”
It took a long time to check in as my room wasn’t ready. The room itself was very old, dated and tired looking. I had to move to another room as the a/c in the first room didn’t work. Nothing memorable about this place, at least nothing positive. I’ll give it a pass and stay somewhere else in Samui next time.
Reviewed May 25, 2018
Dear valued guest, Thank you very much for taking the time to let us know about your experience at Blue Lagoon Hotel. We would like to express our deepest apologies for not providing the expected experience at our hotel during your stay. We have indeed brought up these issues mentioned by yours on our weekly management meeting and thank you again for your comments since your experience is what makes us strive for an excellence service. Best regards and we hope to be welcoming you back soon, Blue Lagoon Hotel & Blue Lagoon Teak Wing Koh Samui Public Relations Management
Responded August 27, 2018
Chaweng Blue Lagoon Hotel
4.8
Ahmed from Pakistan
Family with young children
Superior
Stayed 1 night in April 2018
Very bed service never come again here.”
Bed service air condition not working whole day I complained 2 times but they always said just coming just coming. Very lazzy staff I was there with my three children and my children's were crying whole night because the whether was very hot and air condition was not working. I will request Agoda to pay my money back.
Reviewed April 29, 2018
6.8
Good
Saira from United Kingdom
Family with young children
Superior
Stayed 5 nights in February 2018
Good”
had a decent time at the hotel, in a good location close to food shops and 7eleven, also many places for massages and shopping. pool is a decent size although the jacuzzi was not working. staff arent as helpful or knowledgeable as you would expect. room size was good but bathroom had a gutter smell. located on the beachfront where u have direct access too. would recommend to have a room on the ground floor as there is no elevator to use if you are elderly or are travelling with small children.
Reviewed February 19, 2018
4.0
Jeff from Canada
Couple
Superior
Stayed 6 nights in January 2018
Brown Water In Room & Poor Customer Service ”
Pros: •Beautiful beach and pool area •Tasty Breakfast •Good Location Cons: •Brown water In room, didn't know if we were cleaner or dirtier after showering •They changed the water tank and left us without water for 16 hours. We were not able to shower or flush the toilet •Very dirty tub & shower curtain (blood stain on curtain?) •Air conditioning wasn't working properly •We originally booked for 6 nights & wanted an additional night. Ms Wichuta said it would be 3300baht. We said yes want to book another night so please book it. On Day 6 they called and said it was going to be 4000baht for the last night. We were upset as we assumed we booked it for 3300baht. I saw it was cheaper to book online and my fiancé asked Ms Wichuta to speak with the manager. She said she already talked to manager and started yelling at my fiancé. Finally the manager came out and told us it was 3590baht. I have been travelling all over the world and never had an employee speak to us like that.
Reviewed January 31, 2018
9.2
Exceptional
Rachel from Australia
Couple
Superior
Stayed 7 nights in December 2017
Right near the beach ”
We really loved our seven nights here- very relaxing, great location right near the beach. The staff were lovely and helpful. Beautiful beach views from restaraunt.
Reviewed December 16, 2017
9.2
Exceptional
Michael
Couple
Deluxe Double
Stayed 1 night in December 2017
Great hotel with a tropical feeling. ”
The location of the hotel was great. Breakfast was pretty good. The best part about the hotel was the interior garden zen vibes. The room was ok. The only negative was the shower drain
Reviewed December 08, 2017
8.4
Excellent
christine from United Kingdom
Group
Superior
Stayed 4 nights in November 2017
Enjoyed my stay here ”
The pool area was so tranquil and such a great spot to be in close to everything but also not as crowded
Reviewed November 24, 2017
8.8
Excellent
Marie-Louise from Denmark
Family with young children
Deluxe Double
Stayed 7 nights in October 2017
Very friendly staff”
We had a great stay. The staff is extremely friendly and helped us with everything. The location is good (though close to the airport). The only minus is that it is a little worn down at they could keep up with the maintenance better i.e. the spa didn't work, areas were off limits as the wood was rotten. But it is minot compared to the rest :-)
Reviewed October 23, 2017
7.6
Very good
Sakchai from Ireland
Solo traveler
Superior
Stayed 2 nights in October 2017
All good ”
will be back again
Reviewed October 18, 2017
6.4
Good
Li from Malaysia
Family with teens
Superior
Stayed 2 nights in August 2017
OK”
The price for this resort is slightly higher in this area. The pool is nice and right in front of the beach. Beach is calm and beautiful. Breakfast repeating but acceptable coz we stayed just for 2 nights. Cleanliness is ok but this hotel looks abit tired and old. Time to refurbished.
Reviewed October 11, 2017
6.4
Good
Dan from Thailand
Group
Superior
Stayed 4 nights in September 2017
bathroom not clean”
bathtub was not clean nor the bathtub itself and nor the screen of it. also toilet you had to hold the flush for like 15 sec to suck all the water and last but not least suddenly in noon time they do renovation?? why not telling this ahead? breakfest was nice pool was great
Reviewed October 04, 2017
2.0
Tessa from United Kingdom
Family with teens
Superior
Stayed 7 nights in September 2017
Had to watch the chef pretend to stab the manager in the gut”
Mice under the bread table, raining air-conditioning every day which soaked my trainers, rusty plugs attached to dirty kettle, don't top up coffee etc every day, have to ask constantly, got bit to high heaven in the room, room stank of cigarettes and mould, had my bowl of corn flakes literally taken from me and poured into another one before being allowed to continue to eat it, witnessed domestic violence from European manager on his women staff members. Avoid this hotel, it should be closed, we should not promote domestic violence by keeping this hotel in business.
Reviewed September 24, 2017
8.4
Excellent
Benjamin from Australia
Solo traveler
Superior
Stayed 3 nights in September 2017
Good value for money”
Great location, great included breakfast
Reviewed September 13, 2017
8.8
Excellent
CARL from United Kingdom
Family with young children
Superior
Stayed 1 night in September 2017
Good location ”
Great location,big rooms,nice swimming & staff very nice & helpful If they got hotel more modern would be ideal
Reviewed September 11, 2017
6.0
Chalermkwan from Thailand
Group
Superior
Stayed 4 nights in September 2017
Bad experience ”
Very limited parking. They keep the 2 big nice spots for the hotel owner and his wife and ask us to park beside the road. We're staying here for 4 nights. They also never fix the their location in the google map. We get really lost. The hotel is very old, the door alarm suddenly ring at 2 am for one hour. We couldn't sleep the whole night. It was horrible and they don't seem to care. They said we can compliant to Agoda as they don't accept the compliant here at the hotel. I feel so unlucky and this has ruin my family holiday.
Reviewed September 10, 2017
9.6
Exceptional
Skinder from Luxembourg
Couple
Superior
Stayed 2 nights in September 2017
Very good value for money. Perfectly located in chaeweng but still in a calm area. ”
Perfect location, infinity pool and private beach are stunning. Breakfast excellent, very attentioned staff. We originally planned to stay 2nights and extended twice to stay 7 nights. The value for money is great. The furnitures in the room are a bit dated but the quality of it is very good and in line with the building s traditional Thai architecture. Cleaning is Very good and mattresses as well. We will definitely come back here. Massages are so good there and not overpriced ( you d get the same prices outside) so worth it to do it here as the atmosphere is nice and relaxing. We ve hit an issue with the toilet and it was repaired within an hour. Thanks for the excellent stay Skinder and Vanessa
Reviewed September 09, 2017
9.6
Exceptional
Giancarlo from United States
Solo traveler
Superior
Stayed 1 night in August 2017
Exceptional”
A very enjoyable hotel with character. Location is good, 5 minute walk to the hustle of main chaweng road but far enough to feel secluded. Amenities were alittle run down but not enough to damper your experience.
Reviewed September 06, 2017
12345
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