Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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Excellent
Location
8.0
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What guests are saying:
I enjoyed my trip very much.
Yin from China
Solo traveler
Everything was fantastic. Food, staff, rooms, vibe, view. Only con I would say is that the showers get flooded. Nothing worse than continuing to shower in dirty water.
Upendra from Sri Lanka
Couple
A good choice and best option if you have your own vehicle
Ashish from India
Couple
Hotel was nice located facing Mahaweli river... but faraway from the city and not safe in taking a walk in the night Food was just average I didn't enjoy but all other stuffs were great
Guhanathan from Sri Lanka
Solo traveler
Everything is excellent here.. (Location, Staff, Rooms, service)
Thilak from India
Group
They treated us very well! The rooms are very comfortable food was really tasty pool was great Highly recommended for a vacation
Asela from Sri Lanka
Family with young children
Amazing place in kandy, mesmerizing pool with view! something to remember!
Tomas from Netherlands
Couple
the hotel was superb food was fantastic staff was friendly little bit far from kandy center Highly recommended for a vacation
Asela from Sri Lanka
Family with young children
Boat ride was good. Hotel location is good. Staff very friendly and welcoming.
Hasan from Pakistan
Family with young children
All I can say is that I want to return here soon. The hotel is beautiful and everything is provided to the highest standard.
David from United Kingdom
Group

Cinnamon Citadel Kandy

Excellent location
- 1.17 kilometers from city center
Excellent
From 652 reviewsSee what guests said
8.2
/
10
Excellent cleanliness
8.5
Recommended by 89% of guests
Value for money8.0
Distance to city center6 Km
Location rating8.0
Nearest airportBandaranaike International Airport (CMB)
Distance to airport82.9 km
89%

would recommend to a friend

Agoda Preferred Property

2017

Gold Circle Award Winner

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Balcony/terrace

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Last booked 3 hours ago
Deluxe
Deluxe
...
  • Room size: 56 m²/603 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Superior
Superior
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Superior Room Only
Superior Room Only
...
  • Room size: 42 m²/452 ft²
  • Garden view
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Suite
Suite
...
  • Room size: 69.68 m²/750 ft²
  • Garden view
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Double room - De Luxe
Double room - De Luxe
...
  • Balcony/terrace
  • Shower
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Twin/Double room - De Luxe
Twin/Double room - De Luxe
...
  • Balcony/terrace
  • Shower
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Twin/Double room - De Luxe - Breakfast
Twin/Double room - De Luxe - Breakfast
...
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    Room Capacity 5
    Room Capacity 5
    ...
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      Twin
      Twin
      ...
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        Triple Suite
        Triple Suite
        ...
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          More about Cinnamon Citadel Kandy

          More about Cinnamon Citadel Kandy

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What they offer

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (652)Booking.com Reviews (865)
          8.2
          /
          10
          Cleanliness8.5
          Facilities8.3
          Location8.0
          Room comfort and quality8.3
          Service8.3
          Value for money8.0
          Provided by verified guests of Agoda
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          All guests (652)
          All room types
          Showing 571 verified guest comments
          12345
          9.6
          Exceptional
          Christopher from United Kingdom
          Couple
          Superior
          Stayed 2 nights in November 2018
          Staff went above and beyond”
          We spent a very relaxing 2 nights here. We could not fault the staff for their help and friendly efficiency. The restaurant in particular served delicious food and coped well with our food allergies. Thank you for a lovely stay.
          Reviewed November 08, 2018
          7.2
          Very good
          Dileepa from Sri Lanka
          Couple
          Superior
          Stayed 1 night in November 2018
          Very good food, Very Nice location, friendly staff with quick response and service. ”
          as an improvement point, the house keeping team needs to pay little more attention to cleaning. we found that the water closet was not very clean. (the top edge, where the water flows in to the bowl)
          Reviewed November 05, 2018
          Dear Dileepa, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. We have taken your comments on areas of improvement into consideration and they will be looked into. Once again we would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.
          Responded November 05, 2018
          Cinnamon Citadel Kandy
          8.8
          Excellent
          Ruth from United Arab Emirates
          Couple
          Superior
          Stayed 1 night in August 2018
          Nice stay ”
          Everything was nice
          Reviewed August 20, 2018
          Dear Ruth, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.
          Responded August 23, 2018
          Cinnamon Citadel Kandy
          6.0
          Mahinda from United Kingdom
          Couple
          Superior
          Stayed 2 nights in July 2018
          Pretty Average !!”
          Please look for better options. Cinnamon name brought us here but the benchmark standards were dropped. Not enough parking spaces for cars. Breakfast was ordinary but the hoppers made by Irene was classy! She made a great effort single handedly to keep all guests who lineup for her service happy. Some items eg ;fresh orange juice and masala tea were on a payable basis. Apart from that Cinnamon Citadel in Kandy has nothing amazing to remember ! If not for Mahaweli river this place has not got much to offer .
          Reviewed August 18, 2018
          8.0
          Excellent
          Khurram from Pakistan
          Couple
          Superior
          Stayed 3 nights in November 2017
          nice stay at cinnamon”
          We had a nice stay here, we enjoyed the river ride which is across the hotel
          Reviewed July 23, 2018
          Dear Khurram, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.
          Responded July 26, 2018
          Cinnamon Citadel Kandy
          7.6
          Very good
          Yohan from Sri Lanka
          Family with young children
          Superior
          Stayed 1 night in July 2018
          Excellent service ”
          Had good time
          Reviewed July 23, 2018
          Dear Yohan, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.
          Responded July 26, 2018
          Cinnamon Citadel Kandy
          7.2
          Very good
          Vijay from Singapore
          Family with young children
          Superior
          Stayed 1 night in June 2018
          An absolutely stunning location”
          This hotel is great in every way except the lack of elevators and the not so hospitable nature of most of the staff. We also stayed at the Cinnamon Lodge at Habarana and the staff there were much friendlier and helpful as compared to here.
          Reviewed June 09, 2018
          Dear Vijay, Thank you for sharing your comments following your stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We have taken note of your concerns and they will be looked into. Once again thank you for choosing Cinnamon Citadel for your holiday. We look forward to have you for another memorable stay.
          Responded June 12, 2018
          Cinnamon Citadel Kandy
          7.2
          Very good
          Seneeth from Sri Lanka
          Couple
          Superior
          Stayed 1 night in May 2018
          acceptable but not up to expeted standerd”
          Hotel is situated in central Kandy area. It has a pool, restaurant, descent rooms. Staff is not that attentive. Food is good and for the buffet has a good range of selections. Pool is too centrally placed as you don't have privacy at all.
          Reviewed May 14, 2018
          Dear Seneeth, Thank you for sharing your comments following your stay at our property. It was a pleasure to have you with us. We have taken note of your concerns and they will be looked into.Should you feel the need, please feel free to write us and we would be glad to take your thoughts into areas of improvement. Once again thank you for choosing Cinnamon Citadel for your holiday. We look forward to have you for another memorable stay.
          Responded June 03, 2018
          Cinnamon Citadel Kandy
          9.2
          Exceptional
          shayomie from Sri Lanka
          Family with young children
          Superior
          Stayed 1 night in April 2018
          Lovely location...”
          Hotel is very good, love the breakfast.....Clean nice rooms.
          Reviewed May 02, 2018
          Dear Shayomle, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.
          Responded May 14, 2018
          Cinnamon Citadel Kandy
          10.0
          Exceptional
          R from Sri Lanka
          Family with young children
          Superior
          Stayed 2 nights in February 2018
          Very nice hotel. Great views.”
          Pros: Reception staff were helpful. Upgraded us without asking. Fantastic views. You can take a boat ride if you like to enjoy the scenery. Highly recommends this hotel. No doubt why they have also won so many awards. Cons. Bit far off from the City centre ..about 4kms. No lifts to access rooms. You have to walk.
          Reviewed April 30, 2018
          Dear Guest, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us and realize that our aim to excel our selves at quality guest service being realized. We have taken your comments on areas of improvement into consideration and they will be looked into. Once again we would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.
          Responded June 03, 2018
          Cinnamon Citadel Kandy
          8.8
          Excellent
          Hitesh from India
          Family with young children
          Superior
          Stayed 1 night in April 2018
          Hotel with good location & facilities”
          Pros good location, decent ammenities, good front desk staff Cons more of self service, towels are old and filthy
          Reviewed April 27, 2018
          Dear Hitesh, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. We have taken your comments on areas of improvement into consideration and they will be looked into. Once again we would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property
          Responded June 02, 2018
          Cinnamon Citadel Kandy
          2.8
          MOHAMED from Canada
          Business traveler
          Superior
          Stayed 1 night in April 2018
          Rooms interior ”
          Room interior are very older including beds , must need to upgrade
          Reviewed April 22, 2018
          10.0
          Exceptional
          Simone from Hong Kong
          Couple
          Superior
          Stayed 3 nights in March 2018
          Lovely room. Friendly staff. Beautiful location.”
          Beautiful view, delicious food and friendly, helpful staff. Our bathroom had a funny smell.
          Reviewed April 08, 2018
          7.2
          Very good
          Govender from South Africa
          Couple
          Deluxe
          Stayed 2 nights in March 2018
          Poor dine-in experience”
          My husband and I ordered the chicken curry and rice option from the room service menu. We replaced the rice with butter naan. However, we were very disappointed with what we got: several pieces of dry, burnt naan with a whole lot of smaller portions of curries, one of which was the chicken curry with only two pieces of chicken. We called room service to ask for the tray to be removed and for fresher naan. However, neither happened. When we checked out, the burnt naan and the dirty tray was still in the room.
          Reviewed April 06, 2018
          7.6
          Very good
          Siu from Hong Kong
          Business traveler
          Superior
          Stayed 1 night in March 2018
          Very good”
          Comfortable
          Reviewed March 28, 2018
          Dear Siu, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property
          Responded April 29, 2018
          Cinnamon Citadel Kandy
          8.8
          Excellent
          Shanshan from China
          Group
          Superior
          Stayed 1 night in March 2018
          Clean rooms. Good WiFi and breakfast. Nice view. ”
          A bit far from tooth relic temple but it’s quiet and with nice view. With all standards you cud expect from cinnamon chain.
          Reviewed March 17, 2018
          9.6
          Exceptional
          Alison from United Kingdom
          Couple
          Stayed 6 nights in March 2018
          Very relaxed”
          We loved this hotel as we could completely relax. The hotel had a great balance between attentiveness and service without being stuffy and imposing. The room was slightly dark but had a great view over the river. The bar area had a fantastic outlook over the pool and river and the food catered for all tastes and diversities. We used the travel office in the hotel which was really useful. They booked us a river trip, a trip to the elephant orphanage and a car and driver to the coast. We had been slightly concerned about the distance from Kandy but made the right decision. The hotel is in a very peaceful and beautiful position, away from the hustle of Kandy, and yet a short tuk or car ride away. We really enjoyed our stay and would thoroughly recommend it.
          Reviewed March 16, 2018
          7.6
          Very good
          Siu from Hong Kong
          Business traveler
          Superior
          Stayed 1 night in February 2018
          Relax trip”
          I love Cafe C food, take the dinner there every trip
          Reviewed March 03, 2018
          8.8
          Excellent
          Phong from Singapore
          Couple
          Superior
          Stayed 2 nights in February 2018
          Awesome place with nice view on the river”
          Excellent staff service, beautiful swimming pool erea, nice view on the river. The rooms are comfortable
          Reviewed February 19, 2018
          8.4
          Excellent
          Elaine from Israel
          Couple
          Superior
          Stayed 1 night in January 2018
          Relaxation”
          A great location with rooms looking out over the river. We had access to a little garden. Only drawback was that there were s lot of stairs. Breakfast area also great views although selection for me personally was less. Bar menu was good although service wasn’t very good during the time when they served evening meals.
          Reviewed January 18, 2018
          12345
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