Citadines Ashley Hong Kong
Citadines Ashley Hong Kong
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Studio Executive - Bed Citadines Ashley Hong Kong
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Excellent
Location
8.9
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What guests are saying:
Good value
Pui from Singapore
Couple
The location is superb. Near to halal food, near to mtr and walking distance to shopping places. Can find toilet at Isquare & mc donald.
Atiah from Singapore
Family with teens
Near all shopping places.
Jirapan from Thailand
Group
Short walks to Tsim Sha Tsui MTR, Harbour city, food and shopping. Kitchenette useful for simple food preparations. Staff was excellent in providing assistance when we need!
Zi from Singapore
Family with young children
Staffs are nice and accomodating. The room is excellent both in terms of size and cleanliness. They cleaned it well within our stay. We’ll probably stay here again when we come back. The location is near subways and is easily accessible. We had a nice stay! 😊
Lea from Philippines
Couple
strategic location, 5 mins walk to mtr station (behind isquare), near victoria harbour as well
Putri from Indonesia
Group

Citadines Ashley Hong Kong

Excellent location
- Inside city center
Very good
From 2227 reviewsSee what guests said
7.6
/
10
Very good room comfort and quality
7.6
Recommended by 80% of guests
Value for money7.5
Location rating8.9
Nearest airportHong Kong International Airport (HKG) - Hong Kong
Distance to airport24.9 km
  • 190 meters to public transportation

  • Airport transfer

  • Located in heart of Hong Kong

  • Free Wi-Fi in all rooms!

Room choices
7.6
Very good
Room comfort & quality
This property is in high demand!Last booked 6 hours ago
Studio Premier
Studio Premier
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed
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Studio Executive
Studio Executive
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 double bed
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Studio
Studio
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 double bed
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Twin/Double room - Premium
Twin/Double room - Premium
...
  • Shower
  • Kitchenette
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Double Room
Double Room
...
  • Shower
  • Kitchenette
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Twin/Double Room
Twin/Double Room
...
  • Shower
  • Kitchenette
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Room Capacity 8
Room Capacity 8
...
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    Bed in dormitory STANDARD
    Bed in dormitory STANDARD
    ...
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      Premier Studio with Handy Phone
      Premier Studio with Handy Phone
      ...
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        Premier Studio
        Premier Studio
        ...
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          More about Citadines Ashley Hong Kong

          More about Citadines Ashley Hong Kong

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          Chinese cuisine
          Chinese cuisine
          Chiu Fat
          100 m Chinese
          Kung Tak Lam Shanghai Vegetarian Cuisine
          110 m Chinese, Vegan, Vegetarian
          Macau Restaurant (Tsim Sha Tsui)
          120 m Chinese, Portuguese
          Asian cuisine
          Asian cuisine
          The Sweet Dynasty (Tsim Sha Tsui)
          90 m Asian, Chinese
          Shanghai Min
          110 m Asian, Chinese
          Sing Lum Khui Noodles
          120 m Asian, Chinese, Soups
          Japanese cuisine
          Japanese cuisine
          Morihachi Yakiniku (TST)
          20 m Japanese
          Yakiniku Gyukura
          170 m Japanese
          Tomikubo Handmade Japanese Udon
          240 m Japanese

          What they offer

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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Announcements

          Various parts of the property will be undergoing renovation from March 5, 2018 to December 31, 2019. There will be some areas affected by the noise from 9:30 AM to 6:00 PM. For further queries, please contact the property directly.

          Real reviews from real guests

          Agoda Reviews (2227)Booking.com Reviews (216)
          7.6
          /
          10
          Cleanliness7.5
          Facilities6.8
          Location8.9
          Room comfort and quality7.6
          Service7.5
          Value for money7.5
          Provided by verified guests of Agoda
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          All guests (2227)
          All room types
          Showing 1979 verified guest comments
          12345
          8.8
          Excellent
          Jessica from Singapore
          Family with young children
          Studio
          Stayed 4 nights in November 2018
          Excellent”
          When we reached, the hotel is under renovation. Pros: 1) Newly renovated room 2) convenient location - for Kowloon Side Cons: 1) Hotel undergoing renovations. Can be a little noisy in the morning 2) Maybe the room is newly renovated the floor was a little dusty Overall, still satisfied with the hotel because I needed a room with a kitchenette for my child.
          Reviewed November 18, 2018
          Dear Jessica, Thank you very much for staying with us and for taking the time and effort to share your review on Agoda. We are pleased to note that your overall stay was pleasant and enjoyable. Meeting the expectations of our Guests will always be our uppermost priority, and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future. Your Sincerely, Caleb Wong
          Responded November 21, 2018
          Citadines Ashley Hong Kong
          6.0
          Chin from Singapore
          Business traveler
          Studio
          Stayed 2 nights in November 2018
          Newly renovated”
          Room 801 - so newly renovated the paints stinks. Everything is new - less the towels. Well designed standing shower but just a foot from wall to bed. TV needs to be upgraded.
          Reviewed November 18, 2018
          Dear Mr./Ms.Chin, Thank you for taking the time to provide us with your feedback following your recent stay with us at Citadines Ashley Hong Kong. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed the issue of the rigidness of our room conditions and will ensure that they receive the necessary guidance to perform a much better cleaning to avoid recurrences. It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future. Your Sincerely, Caleb Wong Assistant Operation Manager
          Show more
          Citadines Ashley Hong Kong
          9.6
          Exceptional
          Ines from Singapore
          Family with young children
          Studio
          Stayed 6 nights in November 2018
          Exceptional”
          Stayed for a week. Great location, near to many amenities, subway, shopping etc.. it’s even near to ferry terminal which I went to Macau for a day. Apartment comes with basic facilities including a microwave oven(for my supper!). Small compact room but very neat. Friendly and warm staffs. Only thing is a strange odour in the toilet, could be from the piping of older buildings. But still bearable and it is not noticeable outside the toilet. Perhaps can hang a toilet air freshener etc might help with the smell. Huge shoutout to their receptionists a lady(didn’t manage to get her name) and Mr. Daniel Wong. Great work and I’ll definitey choose here if Hong Kong welcomes me and my family to visit.
          Reviewed November 08, 2018
          Dear Ms.Ines, Thank you for staying at Citadines Ashley Hong Kong & giving us feedback of our hotel. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations. Thank you for sharing with us regarding to the smell issues. Please assure we will have our technician detail check regarding your feedback odor smell issues and report to our management for further action. We apologize for any inconvenience to you and your family. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Caleb Wong | Assistant Operation Manager
          Responded November 12, 2018
          Citadines Ashley Hong Kong
          9.6
          Exceptional
          Arlene from Philippines
          Family with young children
          Studio Executive
          Stayed 5 nights in October 2018
          Excellent location, very accomodating staff, fast internet”
          This is our 2nd time here in citadines ashley, and it is even more better now because they will provide you with wifi on the go. They also provide water.
          Reviewed October 27, 2018
          Dear Ariene, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. We were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Caleb Wong | Assistant Operation Manager
          Responded October 29, 2018
          Citadines Ashley Hong Kong
          9.2
          Exceptional
          TAJINDER from Thailand
          Family with young children
          Studio
          Stayed 1 night in March 2018
          Location Is nice”
          We just stayed a night there. So could not use the facility much but location is nice you can walk to avenue of stars from your hotel . Rooms are small but don’t mind for one night. Staff is helpful . I think they need deposit when you check in .
          Reviewed October 20, 2018
          Dear Tajinder, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. We were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Caleb Wong | Assistant Operation Manager
          Responded October 29, 2018
          Citadines Ashley Hong Kong
          10.0
          Exceptional
          Nur from Singapore
          Family with young children
          Studio Premier
          Stayed 4 nights in September 2018
          under reno”
          have stayed here before their renovation works. got a renovated room and we appreciated the upgrades and changes to the room. though a bit dusty due to the ongoing renovations on the other floors, my husband and I will definitely come back and recommend to others.
          Reviewed October 10, 2018
          Dear Nur, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. We were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Caleb Wong | Assistant Operation Manager
          Responded October 15, 2018
          Citadines Ashley Hong Kong
          8.0
          Excellent
          Melody from Philippines
          Group
          Studio Executive
          Stayed 5 nights in October 2018
          Business travelers ”
          Picture are deceiving. Please post picture properly.
          Reviewed October 10, 2018
          Dear Melody, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. Regarding the room size different with the photos, we will definitely share your comment with our management and seek for any necessary improvement with our sales and marketing team. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Operation Manager
          Responded October 15, 2018
          Citadines Ashley Hong Kong
          10.0
          Exceptional
          Fika from Indonesia
          Family with young children
          Studio
          Stayed 2 nights in January 2018
          Very strategic location”
          Very strategic location, within walking distance to the harbour, park,mrt,etc...Very easy to find food near the hotel.the room is super clean, but no heater provided, we stayed during winter...
          Reviewed September 14, 2018
          Dear Fika, Thank you very much for staying with us and for taking the time and effort to share your review on Tripadvisor. We are pleased to note that your overall stay was pleasant and enjoyable. Meeting the expectations of our Guests will always be our uppermost priority, and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future. Thanks & Best Regards, Caleb Wong
          Responded September 26, 2018
          Citadines Ashley Hong Kong
          6.8
          Good
          Khai from Singapore
          Family with young children
          Studio
          Stayed 3 nights in January 2018
          Good”
          Room is ok but water pressure very low and heater was not stable, need to check on it as if with small children it might caused safety issue. Staffs are helpful and proactive when assistance needed. Didn't have chance to try on their facilities due to the cold weather & on going reno.
          Reviewed September 13, 2018
          Dear Fika, Thank you very much for staying with us and for taking the time and effort to share your review on Tripadvisor. We are pleased to note that your overall stay was pleasant and enjoyable. Meeting the expectations of our Guests will always be our uppermost priority, and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future. Thanks & Best Regards, Caleb Wong
          Responded September 26, 2018
          Citadines Ashley Hong Kong
          5.6
          Hui from Malaysia
          Family with young children
          Studio Executive
          Stayed 4 nights in September 2018
          The hot shower facilities is not stable ”
          Initially the room assigned to us was not renovated and the ceiling has got water dripping and can c a huge patch of water mark at the ceiling. Then we paid extra monies to upgrage to Premium room which has just newly renovated, quite strong of paint smell. The hot shower is not stable, sometimes cold sometimes hot despite complaint lodge and they sent people to come and fix it.
          Reviewed September 12, 2018
          Dear Hui, Thank you for taking the time to provide us with your feedback following your recent stay with us at Citadines Ashley Hong Kong. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed the hot shower issue and will ensure that they receive the necessary repair to maintain a better quality of stay for our guests. Unfortunately, there is no way of recreating the past or reversing the unpleasant experience. However, I can assure you that we value your feedback and your feedback will be utilized to try and improve on our services and facilities. We do hope we will have the pleasure of welcoming you back to Citadines Ashley Hong Kong again in the not too distant future. Best Regards, Caleb Wong
          Show more
          Citadines Ashley Hong Kong
          8.0
          Excellent
          Pricilla from Singapore
          Couple
          Studio
          Stayed 4 nights in August 2018
          Generally a very comfortable place to stay”
          I had heard of the ridiculously small hence I was pretty worried. Upon arrival, hotel give us a free upgrade to Studio Executive Room as they are still undergoing renovation. The room is surprisingly spacious. A bed, a sofa, a coffee table spread out. I can even lay 2 small luggage and 1 medium luggage open on the floor to arrange my stuffs. Maybe the toilet is a bit small, but still alright for us. We were told that the hotel is undergoing renovation. However, I wasn't disturbed during my entire stay, no signs of renovation in progress apart from the lift had a protected layer of wood. Was given a room on 20th floor, and there are only 2 rooms in a level, the rooms are directly in front of the lifts. Which means no running at corridor, easier to reach our room. The hotel is so convenient as we had many restaurants just below our hotel, along the stretch of road. My husband loved the ramen which is a few units away from our hotel.
          Reviewed September 05, 2018
          Dear Mr. Pricilla, Thank you for staying at Citadines Ashley Hong Kong & giving us feedback of our hotel. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations. Thank you for sharing with us regarding to renovation issues. We will bring up the issue to our management for further discuss. We apologize for the renovation issues caused much inconvenience to you and your family. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Caleb Wong | Assistant Operation Manager
          Responded September 05, 2018
          Citadines Ashley Hong Kong
          8.8
          Excellent
          haslinda from Malaysia
          Family with young children
          Stayed 4 nights in May 2018
          Value for money”
          the room was small but still acceptable for us with kids. there are cooking utensils, microwave and coffee maker as well which are very useful for preparing simple meals as you know its hard to find halal food in HK.
          Reviewed August 30, 2018
          Dear HasLinda, Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Operation Manager
          Responded September 05, 2018
          Citadines Ashley Hong Kong
          8.0
          Excellent
          Tan from Indonesia
          Family with young children
          Studio
          Stayed 1 night in May 2018
          very near to public trasportation ”
          very convenience, hoever, the room is very small.
          Reviewed August 02, 2018
          Dear Tan, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. We were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Caleb Wong | Assistant Operation Manager
          Responded August 08, 2018
          Citadines Ashley Hong Kong
          6.8
          Good
          Arsenio from Philippines
          Business traveler
          Studio Executive
          Stayed 1 night in July 2018
          Old facilties”
          A bit old from the Picture
          Reviewed August 02, 2018
          Dear Arsenio Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. Regarding different with the photos, we will definitely share your comment with our management and seek for any necessary improvement with our sales and marketing team. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Operation Manager
          Responded August 08, 2018
          Citadines Ashley Hong Kong
          5.2
          Arsenio from Philippines
          Solo traveler
          Studio Executive
          Stayed 1 night in July 2018
          Not as expected serviced residence”
          1. A bit old. Reception not so friendly 2. Upon going into my room, found my refrigator has water leak. 3. Pic in Agoda looks so neat and clean. Reality is different.
          Reviewed July 08, 2018
          Dear Arsenio, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. We are sincerely regretful to hear your disappointment for the difference of Agoda's photo & our actual room. We will definitely work hard to maintain our top quality services and to impress you again during your upcoming stays with us. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Caleb Wong Assistant Operation Manager
          Responded July 10, 2018
          Citadines Ashley Hong Kong
          7.2
          Very good
          Michelle from Philippines
          Family with young children
          Studio
          Stayed 4 nights in June 2018
          Good enough”
          The reception staff were quite accommodating. Kitchenette was useful for cooking within the unit which was helpful for us with young children who are picky eaters. Unit was cleaned daily, and drinking water and coffee/tea were replenished too. However, fire alarm was tested without giving us a head-up prior, and smell of paint penetrated our occupied unit. Airconditioner also started leaking 3 days into our 5-day stay.
          Reviewed July 02, 2018
          Dear Michelle, Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant which you found that our location is convenience. Regarding the fire alarm and air conditioner, we will definitely share your comment with our engineer management and seek for any necessary improvement. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Operation Manager
          Responded July 03, 2018
          Citadines Ashley Hong Kong
          4.8
          christy from Indonesia
          Family with young children
          Studio
          Stayed 3 nights in June 2018
          under renovation, very tiny room, strategic location”
          most highlight is the location, next to peking road, 2 block away from tsim sha tsiu station-MTR. other than that, i dont like to stay in this serv. apartment, very tiny room, messy and dirty coz under renovation. most thank you the staff are nice and helpful.
          Reviewed June 28, 2018
          Dear Marvin, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. We are sincerely regretful to hear your disappointment for apartment/ hotel room. We will definitely work hard to maintain our top quality services and to impress you again during your upcoming stays with us. Thank you again for your stay and review. We hope to welcome you again in the future! Yours sincerely, Caleb Wong Assistant Operation Manager
          Responded July 03, 2018
          Citadines Ashley Hong Kong
          6.4
          Good
          JM from Philippines
          Business traveler
          Studio
          Stayed 2 nights in June 2018
          Good”
          location is its best asset
          Reviewed June 18, 2018
          Dear JM, Thank you for taking the time to share your stay experience. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future. Your Sincerely, Caleb Wong Assistant Operation Manager
          Responded June 25, 2018
          Citadines Ashley Hong Kong
          4.4
          Lee from Hong Kong
          Family with young children
          Studio
          Stayed 3 nights in June 2018
          very disappointed”
          room is old, dilapidated and dirty and does look like an inferior hostel. Signs of scratch on the wall and bug eggs were seen on the wall. The bed sheet and towels have dirty stains. Not to scare you, army of lice were found in bathroom. My experience of staying at this property totally was disappointing and All is against the brand of citadines or ascott.. I chose this property as I trusted in citadines. Citadines failed me. I had changed to another room but room condition was as worse as the former 's.
          Reviewed June 10, 2018
          Dear Mr./Mrs. Lee, Greetings from Citadines Ashley Hong Kong and thank you for taking the time to provide your feedback. On the outset, please accept our sincere apologies for the unhappy experience during your recent stay with us. Whilst we like hearing the many positive comments we receive about our hotel; it is important that we also hear about any problems that our guests encounter. Please rest assured that your valuable feedback was well noted and I had immediately notified out housekeeping department to carry out a deep cleaning in the room that you had specified at the time. Unfortunately, there is no way of recreating the past or reversing the unpleasant experience. We truly hope we will have the pleasure of welcoming you back to Citadines Ashley Hong Kong again in the not too distant future. In the meantime, please don't hesitate to contact me if you should have any queries or other concerns. Yours sincerely, Caleb Wong | Assistant Operation Manager
          Show more
          Citadines Ashley Hong Kong
          8.4
          Excellent
          sonal from India
          Family with young children
          Studio Executive
          Stayed 6 nights in May 2018
          The room size was small as compared to what was shown in picture”
          The Sofa was converted into bed and the size of room was small as compared to what was shown in picture
          Reviewed June 04, 2018
          Dear Sonal, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. Regarding the room size different with the photos, we will definitely share your comment with our management and seek for any necessary improvement with our sales and marketing team. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Operation Manager
          Responded June 06, 2018
          Citadines Ashley Hong Kong
          12345
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