Citadines Mount Sophia Singapore
Citadines Mount Sophia Singapore
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"Staff was very friendly & helpfull."

Rajiva

16 April 2018

Studio - Bed Citadines Mount Sophia Singapore
Studio - Bed
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Lobby Citadines Mount Sophia Singapore
Lobby
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Lobby Citadines Mount Sophia Singapore
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Interior view Citadines Mount Sophia Singapore
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Excellent
Location
8.3
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Excellent
From 245 reviewsSee what guests said
8.0
Recommended by 86% of guests
Value for money8.0
Distance to city center1. Km
Location rating8.3
Nearest airportChangi International Airport (SIN) - Singapore
Distance to airport16.8 km
Has restaurantYes
  • 360 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
8.2
Excellent
Room comfort & quality
This property is in high demand!Last booked 12 hours ago | 8 travelers are looking at this property right now
2 Bedroom Executive
2 Bedroom Executive
...
  • City view
  • 64 m²/689 ft²
  • 1 queen bed
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Studio
Studio
...
  • City view
  • 34 m²/366 ft²
  • 1 queen bed
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1 Bedroom Deluxe
1 Bedroom Deluxe
...
  • City view
  • 45 m²/484 ft²
  • 1 queen bed
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Studio Executive
Studio Executive
...
  • City view
  • 40 m²/431 ft²
  • 1 queen bed
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1 Bedroom Executive
1 Bedroom Executive
...
  • City view
  • 56 m²/603 ft²
  • 1 queen bed
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Double One Bedroom
Double One Bedroom
...
  • 56 m²/603 ft²
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Double Standard
Double Standard
...
  • 48 m²/517 ft²
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Standard Studio
Standard Studio
...
  • Shower
  • Kitchenette
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Deluxe 1 Bedroom Apartment
Deluxe 1 Bedroom Apartment
...
  • Shower
  • Kitchenette
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Executive 1 Bedroom Apartment
Executive 1 Bedroom Apartment
...
  • Shower
  • Kitchenette
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More about Citadines Mount Sophia Singapore

More about Citadines Mount Sophia Singapore

"Easy to access nearby location."

Reviewed 18 April 2017

Umatharan from Malaysia

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Hanis Cafe & Bakery - Wilkie Edge
10 m Asian, Cafe, Halal
Wild Rocket @ Mount Emily
20 m Asian, Fusion, Singaporean
Red House
240 m Asian, Chinese, Seafood
Chinese cuisine
Chinese cuisine
Chef Kang
280 m Chinese
Hong Kong Dim Sum Cafe
370 m Chinese
Fu Lin Men
570 m Chinese
Japanese cuisine
Japanese cuisine
Seki
380 m Japanese
Seiwaa
560 m Japanese
Han Cuisine of Naniwa
850 m Japanese

What they offer

"A convenient location to access to other children friendly p..."

YIN S. from Malaysia

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Family with young children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (245)Booking.com Reviews (323)
8.0
Cleanliness8.3
Facilities7.5
Location8.3
Room comfort and quality8.2
Service7.9
Value for money8.0
Provided by verified guests of Agoda
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Showing 158 verified guest comments
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6.8
Good
Michael from Philippines
Group
2 Bedroom Executive
Stayed 4 nights in September 2018
many disappointing facilities”
the space of the second bathroom is bigger compare to the main bathroom. the rooms are bigger, hoping they adjust it so the space of the bathroom inside the room will be larger the shower head had three different kinds of shower spray, but it all looks and feel the same.... i think theres a problem with the pressure of the water. I am disappointed.... its citadines... m expecting something better
Reviewed September 16, 2018
Dear Michael, Greetings! Thank you for staying with us and for your valuable feedback. We deeply regret to learn you did not enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you by the varying sizes of the bathrooms and low water pressure. We assure you we shall be sharing your feedback with our management, so they may review our services and facilities when renovation for this property is being planned. We sincerely hope you will give us another chance as we truly wish to create a better stay experience for you. It has been our pleasure hosting you at our serviced residence and we earnestly hope to welcome you back. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
Responded September 17, 2018
Citadines Mount Sophia Singapore
9.6
Exceptional
Tu from Vietnam
Family with young children
Studio
Stayed 3 nights in August 2018
So convenient”
we got a pleasant stay here. the thing i love the most is the mini kitchen with standard equipments for us to enjoy cooking and save cost from eating out. lots of stores, and stations nearby, perfect for our family. just a little pity that the waste bins have no lid cover, it causes smell and looks not tidy with an uncovered bin. but not too bad because they make up room everyday. its great.
Reviewed August 24, 2018
Dear Tu, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for awarding a high rating for your stay with us. All of us are delighted you had an enjoyable and comfortable stay with us. Please be assured your stay experience is very important to all of us and if there is anything we may assist you with your future stays at our residence, we invite you to contact us. It is truly our great pleasure and privilege to host you at our serviced residence and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
Responded August 28, 2018
Citadines Mount Sophia Singapore
6.8
Good
Soo from Switzerland
Family with young children
Studio
Stayed 3 nights in August 2018
Apartment option in singapore”
We didnt find any apartment options in singapore since airbnb is illegal and our host cancelled on us last minute. It turn out a good option. Not too far from mrt stations though dhoby ghaut is quite a walk for family with young children. Bugis is the same. Quite convenient. The staff clean room everyday which is a plus. They also provide baby cot. Guests were offered local cakes on singapore national day. No breakfast but having small kitchenette help.
Reviewed August 13, 2018
Dear Soo, Greetings! We deeply regret to learn you did fully not enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you we are appreciative of your valuable feedback and our management is seeking improvements in areas we lack. We sincerely hope you will give us another chance as we shall definitely improve. We always welcome suggestions on how we may improve and we would like to invite you to share with us some feedback on your stay so as to allow us to review our processes and service for improvements. It has been our pleasure hosting you at our serviced residence and we sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
8.4
Excellent
Mohammed from Saudi Arabia
Family with teens
Studio
Stayed 10 nights in August 2018
Excellent choice for long term stay”
Good Location, easy access to shopping, food and cafes.
Reviewed August 10, 2018
Dear Mohammed, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for your positive feedback. We are delighted you had enjoyed most aspects of your stay with us. . It definitely brings us much joy and inspiration to learn you are highly recommending our residence and we are truly thankful for your kindness.Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back. Your valued support is much appreciated. Kind regards, Cynthia Lim, Resident Relations Manager
Responded August 13, 2018
Citadines Mount Sophia Singapore
4.0
Sudaryono from Indonesia
Couple
Studio
Stayed 4 nights in July 2018
Acceptable”
The staff is not much assist the customer, not too friendly...please improve
Reviewed August 05, 2018
Dear Sudaryono, Greetings! We deeply regret to learn your stay at our serviced residence was detracted by our team member’s lackluster service attitude. Please be assured our management shall be investigating and counsel our team member concerned. All of us sincerely hope this inopportune experience will not deter you from staying with us again as we truly hope to be given another chance to create a better stay experience for you. Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore. We sincerely hope to welcome you back in the future. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
Responded August 13, 2018
Citadines Mount Sophia Singapore
8.4
Excellent
Leonid from Israel
Family with young children
Studio
Stayed 5 nights in July 2018
good place to stay, not far from the bay”
we stayed 2 adults at 2 children, the room is big enough, and have separation in the middle, so can become 2 rooms, we stayed for 5 nights and it was ok for us. 35 minutes walk from the bay.
Reviewed August 04, 2018
Dear Leonid, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for your positive feedback. We are delighted you had enjoyed most aspects of your stay with us and our spacious apartment was ideal for your family's stay requirements All of us have truly enjoyed being of service to your lovely family and you, and we genuinely look forward to welcoming you back for more great stays with us. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
Responded August 13, 2018
Citadines Mount Sophia Singapore
9.6
Exceptional
Monica from Australia
Family with teens
Studio
Stayed 6 nights in July 2018
Very comfortable, clean, spacious accomodation with all facilities required. Very helpful staff.”
Our apartment to sleep 3 adults, was very clean, spacious & comfortable. Very close to shops, cafes. restaurants & walking distance to Dhoby Gaut MRT. Room was cleaned every day & bottled water replaced daily. The 24hr Front Office Desk Staff were always very friendly and helpful. Will stay here again. Monica Farrugia - Australia
Reviewed August 02, 2018
Dear Monica, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you enjoyed most aspects of your stay with us . All of us are truly humbled and grateful for your lovely compliment for our service as it inspires us to always provide the highest level of service in our industry. We are thrilled to learn you shall be returning to stay with us again and we sincerely invite you to contact us if there is anything we may assist your family and you on your future stays as we would be most happy to be of service to you. It has been our great privilege and pleasure to have been of service to your lovely family and you and all of us earnestly look forward to welcoming you back to your home with us. We are at your service. Thank you for your valued loyalty and trust. Kind regards, Cynthia Lim, Resident Rel
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Citadines Mount Sophia Singapore
7.6
Very good
RUPALI from India
Family with teens
Studio
Stayed 5 nights in July 2018
Good place at a very convenient & central location but Agoda had goofed up on rate”
Good place at a very convenient & central location with very helpful reception staff. Agoda had goofed up on rate. When tge booking 3 pax isn't it assumed that there will be 3 beds? To our horror we were told that we'll jave to pay Sg$ 56 per night for the third bed= $280 for 5 nights! They showex us the fine print on producing our agoda bking. We reasoned with them & the front desk staff was helpful enough to have sorted the issue without extra charges:-) But really unhappy tgat Agoda didn't even reply to our email. All in all good experience at the hotel. Only prob was "no breakfasy".
Reviewed July 25, 2018
Dear RUPALI, Greetings from the team at Citadines Mount Sophia Singapore. We deeply regret to learn your stay at our serviced residence was detracted by the information shared on your travel agency's website on the charge for the use of the extra bed for the additional person staying in our studio apartment. It was our pleasure to be able to assist your family and you, and we sincerely hope you had an enjoyable stay with us despite the initial disappointment. All of us have truly enjoyed being of service to your family and you, and we sincerely hope to welcome you back, Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
Responded August 13, 2018
Citadines Mount Sophia Singapore
9.6
Exceptional
Yang from China
Family with young children
Studio
Stayed 3 nights in July 2018
Helpful staff, clean room.”
It's 5 mins walk to the tube station which is very convenient. So close to good restaurants. The staff are super helpful. Overall a pleasant stay.
Reviewed July 21, 2018
Dear Yang, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for your positive feedback. All of us are truly thankful and inspired by your lovely compliment for our service. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
Responded August 13, 2018
Citadines Mount Sophia Singapore
7.6
Very good
Lai from Hong Kong
Family with young children
2 Bedroom Executive
Stayed 5 nights in July 2018
Very good”
It's a good experience to stay @ this service apartment. With the adequate kitchen set, we can have some easy good for the toddler. Also, the living room is spacious which my son loves it a lot. He got enough space for run & play.
Reviewed July 09, 2018
Dear Lai, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence for your recent family holiday in Singapore and for your positive feedback. All of us are delighted your family and you had an enjoyable and comfortable stay with us. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
Responded July 10, 2018
Citadines Mount Sophia Singapore
6.4
Good
elan from Indonesia
Family with young children
1 Bedroom Deluxe
Stayed 3 nights in June 2018
Location & staff are great. Hotel need more attention on cleanliness.”
Cons: 1. Bed isnot comfy. 2. Cooking oil smell thru out the unit, from previous guest. Even the wooden floor is sticky. The hotel management shouldn’t allow heavy/deep frying cooking as the unit doesnot have windows & sufficient ventilation. 3. Bathtube wall is slippery, need proper brushing&cleaning. Pros: 1. Staffs are nice & helpfull 2. Location
Reviewed July 01, 2018
Dear Elan, Greetings! We deeply regret to learn you did not enjoy your stay with us due to the lackluster cleaning of your apartment. All of us are truly sorry for this inopportune incident and for the disappointment caused to you by our team member’s service. Please allow us to assure you we are taking a serious view into your valuable feedback and we shall be carrying out thorough investigations so improvements can be sought. We sincerely hope you will give us another chance to welcome you back and create a better stay experience for you. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
Responded July 03, 2018
Citadines Mount Sophia Singapore
5.6
Dinesh from United Arab Emirates
Family with young children
2 Bedroom Executive
Stayed 5 nights in June 2018
Above average”
The reception lady while our check in is the worst lady I have come across during all my life of travelling around the world, that too in a 4 star hotel. She was extremely rude and had seemed to have no training of hospitality whatsover. Other than that, the rooms are average, cleaning staff is amazing and they clean everyday. Good location.
Reviewed June 26, 2018
Dear Dinesh, Greetings! We deeply regret to learn your stay at our serviced residence was detracted by our Guest Service team member’s lackluster service attitude at the check-in process. Please be assured our management shall be investigating and counsel our team member concerned. We would also like to apologise for our inability to provide your family and you with an earlier check-in when you arrived at 12.32PM due to our full-house occupancy situation. All of us sincerely hope these shortfalls in our service will not deter you from staying with us again as we truly hope to be given another opportunity to create a better stay experience for your family and you. Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore. We sincerely hope to welcome you back in the future and recovering your trust in our serviced residence and service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
8.8
Excellent
Charles from United Kingdom
Family with young children
1 Bedroom Executive
Stayed 5 nights in May 2018
Nice location ”
Suited us to a tee
Reviewed June 01, 2018
Dear Charles, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for your positive feedback. All of us are indeed heartened to learn you have found our location ideal and convenient. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
Responded August 13, 2018
Citadines Mount Sophia Singapore
8.0
Excellent
Santhosh from India
Family with young children
Studio
Stayed 3 nights in May 2018
Good bet for a newbie!”
Very good atmosphere and proximate to important locales. The hotel offered essentials especially for a family with children as the rooms came with a kitchenette. However there were malfunctioning switches and locks (not a dealbreaker). Friendly staff, regular room service and as mentioned clean environment coupled with location is a definite plus. For those Indians who are visiting this hotel, Little India - Mustafa supermarket is a stone throw away ( 1 km). One thing that was missed is the breakfast which if included would be great.
Reviewed May 09, 2018
Dear Santhosh, Greetings from your team at Citadines Mount Sophia! Thank you for choosing our centrally located serviced residence for your recent family holiday in Singapore and for your positive feedback. All of us are delighted your family and you had an enjoyable and comfortable stay with us, and we sincerely thank you for letting us know how happy you were staying with us. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
8.8
Excellent
brian from United States
Couple
1 Bedroom Executive
Stayed 5 nights in May 2018
great value”
this is very centrally located and the units are full one bedroom units, laundry available in building, a small gym but good enough to do a workout and cable tv that you can specifically order channels added to if you want for a small fee.
Reviewed May 09, 2018
Dear Brian, Greetings from your team at Citadines Mount Sophia! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore. We are heartened to learn you have found good value in your stay with us and have enjoyed your stay with us. All of us sincerely hope our residence will now be your choice accommodation option whenever you are back in Singapore. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
Responded May 09, 2018
Citadines Mount Sophia Singapore
9.2
Exceptional
Rajiva from Sri Lanka
Family with teens
Studio
Stayed 3 nights in April 2018
Good location. ”
Stayed for 3 nights with my family of three. Good location with close proximity to orchard road and bugis. Loads of places to dine around the hotel. Staff was very friendly & helpfull.
Reviewed April 16, 2018
Dear Rajiva, Greetings from your friendly team a tCitadines Mount Sophia! Thank you for your support for our centrally located serviced residence and for your positive feedback. All of us are delighted your lovely family and you had an enjoyable and comfortable stay with us. It definitely brings us much joy and inspiration to learn you have been impressed with our service and we are truly thankful for your kind compliment. We invite you to write to us should you have future reservations for stays at our residence as it would be our utmost pleasure to assist and ensure your apartment is well-prepared. It has been our great privilege and pleasure to have been of service to your family and you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
5.2
Chan from Malaysia
Solo traveler
Stayed 2 nights in February 2018
not exceptional”
better choice at this range
Reviewed March 27, 2018
Dear Chan, Greetings! We deeply regret to learn you did not enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you we are appreciative of your valuable feedback, and our management shall be investigating and seeking improvements in areas we lack. We sincerely hope you will give us another chance as we shall definitely improve. It has been our pleasure hosting you at our serviced residence and we sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
Responded March 30, 2018
Citadines Mount Sophia Singapore
8.4
Excellent
Gordon from Australia
Couple
Studio
Stayed 7 nights in March 2018
Wedding & holiday”
Will stay here again! 😀
Reviewed March 23, 2018
Dear Gordon, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you had enjoyed most all aspects of your stay with us. It brings us so much joy to learn you shall be returning to stay with us again and we earnestly look forward to welcoming you back. Thank you for giving us the great privilege and pleasure of being of service to you. Kind regards, Cynthia Lim, Resident Relations Manager
Responded March 26, 2018
Citadines Mount Sophia Singapore
8.4
Excellent
jian from Singapore
Family with young children
1 Bedroom Deluxe
Stayed 7 nights in December 2017
Staff is very friendly”
the staff there is very friendly and the location is very good a lot good food ard it the only cons is there is no free parking for guests
Reviewed December 31, 2017
Dear Jian, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for letting us know you have been very satisfied with your stay. We are delighted you had enjoyed most aspects of your stay with us. We sincerely apologise for the disappointment caused to you by the absence of complimentary parking. Please allow us to explain as the carpark belongs to the owners of Wilkie Edge who are a separate entity from us, regrettably, we are unable to obtain preferential rates nor complimentary parking for our residents. We seek your kind understanding over this matter. Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back and being of service to you again. We truly appreciate your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
7.2
Very good
Terrence from Australia
Couple
Studio Executive
Stayed 2 nights in December 2017
Rare apartment accommodation in Singapore”
This accommodation had all the basics well covered. Hard to find an apartment hotel for less than A $200 a night.
Reviewed December 31, 2017
Dear Terrence, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore. We are heartened to learn you have found good value in your stay with us and we sincerely hope our residence will be your choice accommodation option whenever you are back in Singapore. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
Responded January 05, 2018
Citadines Mount Sophia Singapore
12345
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