City Bay Hotel
City Bay Hotel
See all 27 photos
Standard Double - Bed City Bay Hotel
Standard Double - Bed
See all 27 photos
Lobby City Bay Hotel
Lobby
See all 27 photos
Lobby City Bay Hotel
Lobby
See all 27 photos
Interior view City Bay Hotel
Interior view
See all 27 photos
See map City Bay Hotel
See map
Very good
Location
7.7
See all 27 photos City Bay Hotel
See all 27 photos
Removed from saved list
Very good
From 41 reviewsSee what guests said
7.2
/
10
Excellent room comfort and quality
8.2
Value for money7.3
Distance to city center1 km
Location rating7.7
Nearest airportCat Bi International Airport (HPH)
Distance to airport40.9 km
  • Airport transfer

  • Hot tub

  • Currency exchange

  • Air conditioning

Room choices
8.2
Excellent
Room comfort & quality
Standard Double
Standard Double
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe Triple Room
Deluxe Triple Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 single bed and 1 double b...
Enter dates to see prices
Deluxe Double
Deluxe Double
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Twin
Standard Twin
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin
Deluxe Twin
...
  • Room size: 35 m²/377 ft²
  • Sea view
  • 1 double bed
Enter dates to see prices
Have a question for City Bay Hotel?
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about City Bay Hotel

More about City Bay Hotel

An overview

Show more

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What they offer

Show less

Property's guest policies

Show less

Some helpful facts

Show more

Real reviews from real guests

Agoda Reviews (41)Booking.com Reviews (49)
7.2
/
10
Cleanliness7.2
Facilities6.1
Location7.7
Room comfort and quality8.2
Service7.0
Value for money7.3
Provided by verified guests of Agoda
Filter guest comments by:
Language
English
Tiếng Việt
한국어
Français
more
Room type
Standard Double
Deluxe Twin
Search reviews
Now you can search for any keyword within the reviews
Showing 33 verified guest comments
12
2.0
Martin from Thailand
Couple
Deluxe Twin
Stayed 1 night in April 2018
Very misleading.”
WE arrived at the listed hotel at the address given expecting to find the hotel shown on your website. The "Hotel" at this addressis a backpackers hostel, not what we expected. It is tidy clean hostel but cerainly not the venues shown on your web site. They sent us around the corner(About 300 metres) to another hotel named City Bay Palace hotel which was new and clean with good staff. The only problem is that the front door stairs are so steep that I could only climb them on my hands and knees. the is no handrail. In order for us and some other elderly customrers (I'm 75 yre old) we had to walk down the dely ramp and use the staff lift to access the hotel Foyer. The rooms were very good, the breakfast was OK and the staff are very helpful.
Reviewed April 21, 2018
5.2
Terrecia from Singapore
Couple
Standard Double
Stayed 1 night in December 2017
Bad communication”
Communication with staffs and Receptionists were really difficult because they couldn’t speak English. However, when we went over to its sister hotel called City Bay Palace, their service was excellent but well, you get what you paid for.
Reviewed December 20, 2017
8.4
Excellent
Adrianne from Malaysia
Group
Standard Double
Stayed 2 nights in September 2017
was ok”
location super near to wet market..d staff was ok..but the only problem is when i walk into my room there is quite bad smell not only my rooms but my friends rooms too..so we planning to upgrade to it sister hotel which is City Bay Palace hotel..perhaps there is some miscommunication reception wont let us to upgrade so i have to re-book the sister hotel..
Reviewed September 20, 2017
3.2
Paul from Australia
Couple
Standard Double
Stayed 3 nights in May 2017
Acceptable”
Staff asking us every morning are we checking out?!! Too many ants and destroyed all our sealed candy No free drinking water also it's very cheap!
Reviewed May 11, 2017
4.8
Rumi from United Kingdom
Couple
Standard Double
Stayed 1 night in April 2017
Cold shower, not very helpful staff”
Generally fine, if very basic. However, shower was completely cold in the morning and when we told the staff member at reception at check out she just laughed - not acceptable.
Reviewed April 28, 2017
7.6
Very good
Richard from United States
Solo traveler
Standard Double
Stayed 2 nights in November 2016
Good for locals, not good for Halong Bay”
+ Friendly staff + Nice quality room + Arrived early in morning and they allowed me the room early + Restaurants and banks close by - Confusing and pain that very similarly named City Bay Palace is right next door. They shuffled me back and forth between the two for check in. - Far from Halong Bay and Tuan Chau harbor for any boat cruises
Reviewed December 05, 2016
5.2
Simon from Australia
Couple
Standard Double
Stayed 3 nights in November 2016
It's cheap and clean”
This hotel was clean but smells of smoke. It's reasonable value for money and well located.
Reviewed November 28, 2016
6.0
Gao from Singapore
Couple
Standard Double
Stayed 1 night in October 2016
OK for one night”
basic facilities, staff doesn't speak English, far from boat terminal to halong bay. near big shopping center but not many restaurants around.
Reviewed November 24, 2016
8.4
Excellent
T from Vietnam
Group
Standard Double
Stayed 1 night in August 2016
Good, but ”
Between my room and beside it have door. It's connecting room. And beside room is higher, so we can't book. midnight 23:00 guest checked-in, and start to play with 2 man and 1 girl. so noisy. about 1.5 hour later they checked-out in midnight.
Reviewed August 10, 2016
8.4
Excellent
stephen from Singapore
Business traveler
Standard Double
Stayed 2 nights in July 2016
Great Value”
Large clean room in hotel centrally located next to market Great value for money
Reviewed July 08, 2016
6.0
Ricardo from United States
Solo traveler
Standard Double
Stayed 2 nights in April 2016
comfy”
Close to the water. The city closes down by 8pm. So if you are an early sleeper, this part of Halong Bay is good. No nightlife.
Reviewed April 30, 2016
9.0
Exceptional
Gary from United States
Solo traveler
Deluxe Twin
Stayed 2 nights in October 2015
Great place to stay in Hon Gai”
Great location, clean room, friendly staff
Great location on the Hon Gai side of Ha Long City, walking distance to the bayside promenade and to the ferry dock. Room was very clean with nice decor. Mattress was soft and comfortable. My room had a window, but no view, just the building next door. Ventilation could have been a little better. Even though I turned the fan to high, it was a little stuffy. Staff was friendly and helpful. I would stay there again.
Reviewed October 20, 2015
9.7
Exceptional
Jamie from United Kingdom
Couple
Standard Double
Stayed 1 night in July 2015
Good cheap stay in Bangkok. ”
Good price, near to popular places, helpful staff
The price was very good. The room was clean and tidy. The shared bathroom worked well, with the good surprise of having dispensable soap and shampoo. It was not luxury but was worth the money. It is 10 mins walk to koh san Road. Nice and quiet in the evenings. Perfect place to come back and sleep in. Staff are friendly and helpful.
Reviewed July 15, 2015
10.0
Exceptional
nicholas from United States
Solo traveler
Standard Double
Stayed 1 night in April 2015
worth of money”
staff, room and cleaness
Reviewed May 02, 2015
10.0
Exceptional
dao from Vietnam
Solo traveler
Standard Double
Stayed 1 night in March 2015
wonderfull hotel”
staff friendly, comfortable room and good location
Reviewed April 01, 2015
10.0
Exceptional
muoi from Vietnam
Group
Standard Double
Stayed 1 night in January 2015
Fantastic”
Location, Staff, Friendly
Reviewed February 02, 2015
4.0
Thi from Vietnam
Solo traveler
Standard Double
Stayed 1 night in September 2014
I paid 22.80 dollar, at hotel only 15.14 dollar.”
Clear. Boring. Near ATM machine
I booked in agoda I need to paid 480.000 plus... But in the morning when I checked out, the receptionist didn't Know I booked on agoda. So said I need to pay for 318.000. I wonder why agoda is expensive than pay at hotel?? If like that, next time I don't need to book in room at agoda website. I only need to call to hotel and book then.
Reviewed September 20, 2014
10.0
Exceptional
MICHEL from France
Couple
Deluxe Twin
Stayed 2 nights in February 2016
Séjour au CITY BAY PALACE HOTEL”
Changement d'hôtel et surclassement .Un séjour très apprécié dans la Baie d Halong.Tout est très bien .Petit déjeuner buffet impeccable.A recommander les yeux fermés
Reviewed February 08, 2016
2.7
Ute from Germany
Couple
Deluxe Twin
Stayed 1 night in March 2014
Schade ....”
Leider nichts.
Wir sind erst gar nicht geblieben, da das Preis-Leistungs-Verhaeltnis nicht stimmte.
Reviewed April 01, 2014
8.0
Excellent
cornelis from Netherlands
Couple
Deluxe Twin
Stayed 2 nights in October 2014
goed hotel”
goede locatie, niet toeristische h
Reviewed November 03, 2014
12
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss