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It was not good the first night. We had to stay in the handicap room after we booked a suite. It was very awkward and we were there on our honeymoon, but for work at the Walmart Expo. We literally did not even want to be there the first night. We had a bunch of work to do before our event and were extremely tired and only had a small desk and did not even supply a pin to write with. Then the hangers could not be taken out of the closet so I could put it in the bathroom while I showered. Your staff was nice enough to bring us one when we requested and in the end I think it was just a very busy time in Costa Rica. I am not so upset though as I am pretty sure we will be reimbursed Today for the first night and it I am not sure whose fault it was we were given that room. After we got our suite we were fine as the staff was nice and the food was not bad. We were not even in the hotel very long as we were working most of the time so we did not get to see much.

My girlfriend and I enjoyed our stay in Jaco for 4 night and we got lucky with the weather. Jaco Laguna Resort was only satisfactory compared to our hotel in Manuel Antonio. I thought that the JLR was okay, nothing great, nothing terrible. PROS: - SUNSET, SUNSET, SUNSET. Did I mention the SUNSET. - Location on south end of Jaco's beach with calmer waters and nice soft sand. You can walk from hotel to beach in seconds. - Friendly staff with nice bar/restaurant steps from the sand. CONS: - Cannot flush toilet paper. Not the end of the world, but just an adjustment. - Shared balconies. We were unable to hang some of our wet clothes. Hope this helps.

This hotel is located a good distance from the little town, however, the grounds are absolutely beautiful, lots of flowers, birds and butterflies and a great view of the Volcano. Breakfast is great with lots of choices and local dishes included. If you want to experience hot springs, you have to go to specialized hot springs locations like Ecothermales and Tabacon. The hot springs at the hotel Arenal Manoa is only a warm pool, nothing to write home about. The food at the restaurant is okay and reasonably priced. You need to take a taxi to get into the town where there are lots of restaurants, supermarkets, souvenir shops etc.

We are huge fans of AM resorts (Dreams, Secrets, etc.) and Costa Rica. This is our 3rd visit to this beautiful country and its kind sweet people. . Imagine our disappointment... This resorts is incredibly mismanaged. The workers in their majority look unhappy which probably explains the poor quality of service we received. The food and liquor are below the company standard which we experienced in many visits in Mexico and Dominican Republic. Some of which include: - Poor service at the Worlds Cafe - Many family and others as well finished breakfast without getting our coffee. Some people just got up and left. - Closed restaurants without prior notice. We had reservations due to our large family group only to find out upon our arrival that management had decided to close 2 restaurants last minute for the evening. We received no call to warn us or gives up alternatives prior to us showing up which added a wait time of 1 1/2 hours. - Limited water sports equipmt. - Poor house keeping.

The room was clean and nice enough, but the walls are thin and you can hear everything that's going on in the corridor. The front desk staff are friendly and try to be helpful but one man gave me completely incorrect info (he said the bus time to nosara was double what it actually is, and said the flight time was 8 times more than what it is), maybe it was a language barrier but don't bother asking for travel advice in English

My husband and I stayed in this remarkable lodge for 1 week, and were very saddened to leave. This impeccably maintained and clean lodge is beyond words. The owner and staff are very approachable and truly care that your needs are met. By the time we left, we felt we had gained new friends. The lodge is located off a dusty Costa Rica road, but it is so worth the short ride on this terrain to get there. It is located within walking distance of Samara town centre, and the incredibly gorgeous Samara beach (Playa Samara). The rooms themselves are immaculate, the pool area gorgeous, the sunsets breathtaking, and the hot breakfast each morning phenomenal. Our deck faced onto the wild virgin jungle, and we were blessed each day watching the baby howler monkeys at play with their moms and dads standing guard. We spent hours sitting quietly on our deck, enjoying them in their natural environment. We were awestruck, and felt deeply privileged to experience this. Highly recommend.

Rooms are small but had everything I needed. Completely updated and clean. Worth more than the price. I stayed in other hotels across the area that were way more expensive but were awful dirty places. Staff was great. I didn’t eat there but the lil garden cafe is adorable and the menu looks great. My only complaint is that they were doing construction that started at 7am! The construction staff was very loud and didn’t care that people were trying to sleep. They yelled and whistled and had no regards for guests. Other than that a great lil gem.

Very nice hotel, beautiful views, great swimming pools, huge room... Couple of things that was dissapointing: right in front of our room they were building/ renovating. Got very noisy at times. I emailed the hotel weeks before we arrived to organize a birthday surprise for my husband....i.e. decorate the room, surprise him with small piece of cake in the evening etc. Took a week to reply to my initial email and after couple back and forth i assumed it was sorted. Emailed them again the day before arrival to ensure everything is in order....and no reply. Arrived and there was obviously nothing done. Made me really angry...after I paid a lot of money for this specific hotel and gave them a couple of weeks' notice!?

Location was incredible, tucked away in the cloud forest. The staff was top notch and the tours were amazing. We loved the casitas and the resort grounds. The resturant also had a variety of home grown options. Be sure to bring snacks if you don't want to eat at the restaurant. As there is nothing in walking distance. Perfect for a jungle retreat! ++breakfast was also very very good!

Having read a couple of the more recent reviews, I was slightly apprehensive about our 1 night stay in Turrialba. I cannot stress enough how much you should ignore any bad reviews of the place and especially of Mark and Annabel the hosts- they are up there with the some of the most lovely and helpful people we’ve come across. Seriously, I can’t imagine any bad experience with these guys and it actually infuriates me that people who don’t make reservations and then turn up with the wrong attitude can impact their ratings. THIS, and only this, can be the reason they do not have a 10/10 rating. The view from our room was stunning, they treated us like we’d been there for weeks, despite us only being able to stay one night (we wish we could have stayed longer!) and cooked us a great meal for a very reasonable price. Thank you Mark and Annabel! If we’re ever in the area again, we’d love to stay with you. Peter & Lizi

This is not a 4+ star hotel, and I'm very surprised at the ratings overall. The hotel is located at the south end of Jaco, which is more quiet than being in town, at the expense of requiring a taxi to go back and forth for restaurants, etc. The hotel is dated and feels it. It is right on the beach, and the pool is ok (not great, not bad). The staff are very helpful, however, and the restaurant food at the hotel was always good. The price was literally double what a hotel of this caliber should command (though this is common in CR). It's a good 3-star hotel and not a bad choice, but it's priced way above what it's actually worth. Decent stay; poor value.

We were in a small room overlooking the ocean (not directly on the beach, though). Air conditioner worked in fits and starts. We came in one day to find a large puddle on the floor under the air conditioner. After several attempts to get the phone to work (apparently, we had to hit the "0" button immediately after lifting the phone, rather than waiting for a dial tone), the front desk sent someone quickly to look at the situation. He vacuumed out the unit and wiped up the large puddle of water, and it seemed fine. Within a few hours, though, it was dripping again. We had to go to a wedding, so we couldn't say anything about it until the next day. The maid simply left a towel under the floor under the air conditioner. The next day, we said something about it to the front desk, and they were rather cavalier, saying "this is Costa Rica, after all." After 3 nights of misery, we requested a new room. This was after we could not sleep at all because the air conditioner was spitting ice and cold water on us in the bed. It was too hot to open the windows. The clerk at the front desk sent us up the hill to look at a downstairs unit, which was supposedly the only one available. It was even smaller and darker and we said it was not acceptable. He checked again, and, miraculously, he found an upstairs unit next to our room. We moved to this room; the air conditioner was better. Be aware that on Friday nights, there is loud music at the bar that can limit your sleep. This was not an issue for us, because we had a function to attend. However, late one afternoon, we received a notice slipped under the door that informed us of a special "ladies' night" event with music expected to last until 2am. It mentioned "provisions would be available at the front desk." On our first call, the female clerk advised us "just have several drinks, and you will sleep through it." On our second call to a different clerk, he told us he had earplugs for those who wanted to sleep.

I had a wonderful stay though it was only an overnight. Situated in a local neighborhood location that you feel you are really in a different place. The night was so relaxing, internet access was very fast. The staff are very helpful and friendly. I will definitely recommend this hotel to my friends and family and will definitely be the place where I will stay when I come back to Costa Rica.

This was our first stop on our adventure across Costa Rica, and what a great introduction! The location is fairly good, although driving up the mountain, down unpaved roads and past cliffs for the better part of an hour would make anyone think twice about visiting Arenal, but i promise you, it was worth it! The hotel was located off a main road, just down the street from a few of the major attractions (about 15 - 20 minutes) and about 10 minutes from the city centre. You're surrounded by lush rain forest, and if you're lucky, the clouds may clear up and you'll get to see Mount Arenal while sipping cocktails by the pool. We had gone to Costa Rica in June, so we got a very good rate on our room. To be honest, I'm not sure if I would have paid the full 'high season' price for this place; not because it wasn't worth it, but mainly because I personally think no hotel is worth a $400 a night stay.

The photo is a little deceiving considering it is missing the lamp post, utility box etc outside the building on the corner. It is also on a very busy intersection in the downtown core. (Something to be aware about if booking for a family). Our stay there, was very pleasant. For being a busy hostel it was relatively quiet, all patrons were respectful of the "quiet zone" signs near and around the dormitory. We stayed in a family dormitory that could hold 6 people. There was bedding, towels and private bathroom with 2 toilets and 2 showers. Like on all busy main roads in Costa Rica & single-paned windows accommodations one could hear the traffic as if it was right next to you. (give it a day or two and one becomes acclimatized to the sounds) However, the traffic seems to come to a halt around 9:30 p.m. and does not start up again until sunrise. The staff both at the front desk and serving food in the kitchen were very pleasant and helpful. Breakfast was included with your stay and we were definitely fed well. Allowed us to start off the day just right. This is a good place to drop your bags and tour the city. There is public transportation right outside the front door and you are not very far from many attractions. As with every large city one travels to there are also many 'colourful' folk that live and transverse the downtown core, always be aware of your surroundings and you will have a great holiday!