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Room, scarfs and towels arent clear. Manager is woman who isnt polite. But Other worker is good. Specially, cleaning personel and reception. And breakfast isnt enough.

The hotel is near the beach. There are playlands and a shopping area that within walking distance. The food is great. The rooms are very clean. It's a good hotel geared for families. Wifi does not reach the whole hotel but signal is strong in the lobby area.

good hotel and good location and must of stuff in hotel the are awesome , specially "hala" in reception and "najeb" the leader and DJ of the animations team , and must of animation team and stuff dealing as citizenship i don't know but i feel like that :( . and for booking ! we booked 3 time in 1 week evry tow days and in each one we selected bungalow but for 3 time we gave us the standroom :( . abut parking in agoda there is parking but in hotel the parking with money not free around 7 USD per day. and for all thing is so good like food ,water game,and weather... ---- only one thing i hope really changed , the mind of some stuff and deal with all ppl same same thanks

It's a cool hotel with a great pool, friendly staff, comfortable rooms. Location is great with walking access to food, shops, beach. Excellent stay!

This is the first time we have been to Tunis and have very good sympathy with the city, people and Tunisia Palace Hotel. The hotel is not new and comfortable but very clean. Friendly employee. In particular, I would like to send my thanks again to the manager of the restaurant, where we usually have breakfast here. He is too great. We will come back here if we have a chance.

Balcony door would not lock it was reported but not fixed. Food was barely edible and served tepid. Ban on bringing water into the hotel is ridiculous as none was supplied in the room. Carpets in the hallway filthy. Bed sheet too small woke up to find it shifted revealing hair stuck to the mattress topper (I am bald it was not mine). TV in room was almost antique could not get a good picture. No wifi in room only in the lobby which was kept in darkness. Lightning was also poor in hallways. Safe was an added charge.

This is not what I expected, I guess the pros would only be the wifi but it's in the reception only&the pool. The cons is everything, first they have no scanner, so whenever u come into the hotel they'll search ur bag & open it,which really never happened to me even in 5 stars hotels bags sometimes don't fit into scanner،they don't even search it. Second they have no idea how to handle customers,they are rude. One time I asked for the remote control for the tv-which I have no idea how a room would be without a remote control- so the First Lady told me when u come back from outside I will give it to you , so when I came back I found a different one so I asked her for it so she told yh sure but u have to put 10 dinar deposit and when u return the remote you will take it. And so I did, but they moved us to a different room in which I found they have a remote in it -without paying anything- so I found that very weird. It shows that there is a beach for the hotel,which is not true.

Thé staff was very kind and attentive. As for the Hotel !!! Lack of maintenance and very poor standing. No activités...

very good hotel i recommend evrybody to saty in. i was very satisfied , the staff were very friendly, the hotel is clean and nice , and the location was perfect

Good hotel in general. A lot of families and kids. The food was ok for a four star hotel. Good rooms, could be cleaner... Not to far from the center of the city (hammamet center), but you need to take taxis to go and do things...

I would not recommend this hotel to anyone. The room phone is broken so if you need anything you hv to go to reception. Lots of mosquitoes and they dun provide any repellent or spray. Bad service during check in and overall very dissapointed with the hotel

spa sauna and hamman : everything is payable 16 euro per day; hotel is very isolated and no shuttle bus the to city. for a hotel which pretends 4 star and spa , we did not appreciate to have to pay for spa and we never used it. To note that we chose this hotel because the name of hotel is " Djerba Plaza Thalasso Spa" so you think there should be free access to sauna and hamman , same as breakfast.

This hotel was so good! good services, peoples were really nice ;D We had a great time so on.... I wanna visit again!!!! Thanks,

Rooms are smallish. There is no fridge in the room. The pool is nice. The beach is not far 5 mins walk. However, there are no changing rooms. Seats are scarce. The breakfast has also hot service (omelete and some crepe). Lunch and dinner is served but not particularly tasty. There are some inexpensive restaurants around. Hammamet center is some 10 km away. Taxis are easy to find and have meter. It costs about 4 Euro to go to the center.

Beautiful hotel lovely sceneries and reasonable staff great indoor pool nd lovely breakfast and dinner buffet we are happy customers will be coming bak again

Stayed there only for 4 days, but definitely will come back and not once for longer period! Really wonderful relaxing hotel with the best animation team in Tunisia (with comparison of other hotels and places in Tunisia). Very friendly. Plenty of entertainment activities in the hotel like aquagymnastics, zumba, evening show where everyone can take part in...all day long nice music near the pool and different games with animation team and also there was a disco beside the hotel. The food is excellent, one have much to choose from. The rooms are clean and the service great. Wonderful water and very clean beach which is cleaned up every night by horses. Not big but very comfortable hotel. Really nice place to spend ur vacation, relax and forget about all the problems in ur life

The staff are extremely friendly and accommodating. The food is excellent and of good quality, home made Tunisian style food of a high standard. Rooms are a good size and very comfortable. Views from the room are amazing and there is a nice pool. Peaceful at night. Location is a con with the hotel as it is far from the city centre and requires a 15 minute taxi or bus ride

I would classify this hotel below the four star category. The breakfast buffet is mediocre. Staff friendly overall but lack professionalism.

Breakfast was not good, bad coffee, and very poor buffet. Rooms are clean, but I cannot say the same for the swimming pool. The panoramic elevator is broken, internet is available only in the lobby. The hotel may be old, but for a 4stars hotel one may be expecting more attention to detail, such as recuperating leaves from the swimming pool and making good coffee. Agoda issue: the hotel is in the city center, but it is actually in Hammamet South, between Hammamet and Yasmina. Taxi costs between 4 and 7 dinars to go around.

The hotel location is very good . the reception staff are friendly and make check in easy, there is no conceage service to help the customer to their room. The staff are friendly. Room service ends at 12.00 midnight.Hotel phone guide is complicated.Not possible to order food or drink late at night. Staff are quite friendly , but service is not of great standard. Staff are helpful up to their ability only ,no extra effort made. The hotel is generally clean Attention to customer complaint to fix damages are weak . Overall customer experience is good.

A most enjoyable stay. The design of the hotel echoed the meaning of its name (Acropolis) with columns etc. . In December it was too cold to swim but the pool was beautiful. Most of the staff spoke little English, but there was always someone on duty who did. As it is a Muslim country there was no alcohol, but they had a bar with quaint cocktail names for various fruit drinks. The food was good and the breakfast lavish. One warning: there are steps in places you don't anticipate, and as an older person with a cane, I had to be very very careful for those unexpected changes in elevation. Staff were most helpful in getting me a driver to see the sights.

This hotel is fantastic. I highly recommend it to anybody needing a room on short notice. The staff is very friendly and professional. The hospitality is amazing, location is good, room are spacious, food is marvelous... There's nothing to complain about at all. It's easy to extend your stay or make last-minute changes. If there's a problem or you need to go somewhere quickly, they may even provide you with a trusted driver of the hotel staff. I also did feel safe all the time. They have professional security on the premises. If you don't mind staying at a hotel with lots of business people who're attending conferences at The Golden Tulip El Mechtel, this is your place. Airport isn't far either and there's a nice park just around the corner of you like to go on a quick run in the morning. Great place - or as they say: A home away from home.

Although it got off to a bad start with a mix up over my booking. I generally found the stay pleasant. The swimming pool was clean and a good size. The staff were friendly and fairly efficient. The food was good without being excellent. One complaint I did have was that the hotel beach wasn't next to the hotel and although there was transport to the beach it wasn't clearly signposted. Overall though excellent value for money and I would stay there again.

It was a horrible stay. I couldn't imagine to pay the amount of money that i paid for all inclusive again , when food was disaster . The best food was breakfast which i cannot complaint , both lunch and dinner were horrible. You don't find beef , very few chicken , you have to queue up for some grill ( just 2 very small portions of chicken or 2 small fish portions ), and the best is the pizza station , you have to wait in the queue for at least 10/15 minutes to get just 2 or 3 small portions . If you ask to get a whole pizza , they say that you cannot ! What an all inclusive it is. Rooms are not clean well , guest amenities always without them or you have to ask the cleaner to give you some. Towels are rotten and always be delivered in the afternoon. I am sorry to say that this hotel is not good value for money that i paid.

Decently located to the beach and quiet in the off season, my hotel visit was relatively ok until I trusted the hotel owner to arrange for transport back to the Tunis airport. We agreed on a fair prior and he sent me along with a friend of his who owns a taxi. Once at the Airport, the driver insisted on 5x what we agreed, then called up the hotel owner on the phone to argue with me. After 20 minutes of talking in circles, I was able to leave the cab with my luggage after paying 2x the agreed price and a promise to send the rest over Western Union. This should have been expected after being asked to pay for the same hotel room 2x because the owner kept 'forgetting' we'd already completed the transaction.

Our stay was very enjoyable despite the unusually bad weather that prevailed most of the time. Extremely strong winds kept us from enjoying the outdoor surroundings as much as we would have liked. The young and creative animation team kept us entertained with a constant stream of activities for young and old. We took the half board option, but often ate three meals in the hotel due to the bad weather. Considering that the food was self service steam-table variety, the quality was very good and varied. there is also a regular restaurant in the evenings, but it is a bit expensive. There is also a snack bar near the pool for the warmer season, and some reasonably priced restaurants around the port across the street.