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Everything was spectacular! Wonderful customer service, incredible food, spa services were priced reasonable and relaxing. Rooms were clean, housekeeper was very good. It was also great to have hotel taxis always available and would take us to our destinations for a very reasonable price and billing it to the room which made it convenient. Will definitely stay there again!

I booked this place for my mum who needed a get-away. I live outside of Uganda. The customer service was amazing. When I called to see if she had checked in, the front staff were so friendly and assuring. There was no hassle for her when she checked in. The room , executive room was gorgeous. It had a fridge, microwave, mini hot plate and a king sized bed. I was very pleased as this was worth every cent! Mum sent me pictures of the food. It looked excellent. She had multiple pictures taken of her by the friendly staff. I felt my mum was in good hands at Mestil. I will stay here and refer anyone staying in Kampala. I was very pleased!

Business centre useful but printing not colour. Large business lounge normally unused so very useful for business meets at no extra cost Excellent gym with free instructors and lots of kit so never ever waiting. Sauna is very good Swimming pool excellent though cold Food in general is good but we are not talking haute cuisine. TV channels very limited but adequate WiFi free. Average reception in rooms Great if you have kids as pool supervised & playground too. Great sense of space and openness with lots of tropical greenery and palms.

HBT Russel has become a sort of home away from home. It’s a nice, clean hotel with simple but comfortable and clean rooms with a great staff. It’s 24 hour restaurant has good selections and reasonable prices, especially their lunch buffet of local food. For under $5 you can eat great Ugandan food to your hearts desire. The location is perfect in the middle of the city. The price is acceptable in light of the fact that it includes a breakfast buffet and an air conditioned room. The exercise room is quite well equipped. In the building there are various shops including a money exchange.

THere's totally nothing to eat for breakfast. I mean they pretend to serve it, but... well I went hungry after such a "breakfast". The staff is not really experienced with foreign tourists. That's all I could say on the negative side, but it is all fully compensated by location!!! It's like living on little resort, so, we came for one day and were ready to stay for a week. Bought ourselves more food to have breakfast, which was quite cheap, so... I'd recommend my friends to go there, but would warn them what's to expect...

It has to be said that the staff themselves were fantastic, helpful, polite and courteous. Equally the food we ate was delicious and the chef is clearly very good. The hotel looked glorious from the photos on Tripadvisor and for the price ($250 for 1A/1C for 2 nights) this was a treat as part of our travels around Uganda. But the hotel lacks investment by the owners. It certainly is not the quality I’d expected. The towels were shabby, old and a mismatched collection. The bed linen was equally old. One night I asked for a blanket and I got bitten by fleas. Whilst the room is ‘cleaned’ between use it needed a thorough deep clean, repaint and refresh. There were cobwebs everywhere. The windows/nets had years of filth. The light in the bathroom had a collection of dead flies sitting in the base. The bathroom felt dank and unpleasant. It’s a shame because it is in a great location looking at the Nile but the owner is just taking visitor money without reinvesting in the hotel.

I slept here twice one night each. First they gave me the Dorm room, although I had booked a Single room more than one month before. They where full and explained that the rate I booked for was not anymore accordingly to the room. The dormroom was direct next to the kitchen, so quite noisy and also the Music from the eating place was like direct in my Room. The food order in the evening took more then one Hour and the Drink came, after I had finished meal. Food was tasty, but all in all also the drinks I found a Little overpriced. Second I came they had promised me the best and biggest Room as compensation of the Room I got the time before. I came into the Room, BUT the one and only socket for charging devices was not working. They shiftet me again to another Room, which was even bigger and nicer. In the morning I came for Breakfast 20 minutes before closing,but they already had removed everything. They prepared and after 10 minutes I had my Breakfast, but no eggs, They had no more. So I had 2 Toast, 5 small pices of pineapple and a spoon of magarine. No Jam. Hot milk and water for coffee or tea.In the room there where mosquitonets, but the bathroom had Open spaces and no wire at the window, so mosquitos are coming in. The shelf in the bath seemed had not been cleaned this year yet. The matraze was good but no fan. staff are extremely friendly and welcoming.It seems the owner does not Stay in the country and the superviser only drop in from Time to Time. They really try to do a good job, but still there are some things they need to take care of with giving it more attention. All in all an acceptable place to stay If you do not expect to much., it's a Budget accomodation with acceptable prices and services. They have a nice Garden to sit outside. Internet is not free anymore, but you can by Mbs accordingly to your needs and then Access it. I would recommend the place, If you are satiesfied with simple accomodation and an average cleaness.

I've been a frequent visitor at this hotel over the past year but do not trust and in particular for women, who might be living, working in Uganda they will tell you they have rooms, it will show up as booked on this website and others and when you reach they will take you to an offsite place about 15 minutes away down a lane that is frankly uncomfortable. You will be taken to a room that for me resembles what I imagine a prison cell must feel like. It is remote, it is removed and it is extremely uncomfortable. I was left here after having ben a frequent visitor of the Hotel Acacia City. After the first time I thought okay they overbooked and shuttled me off to a completely unacceptable location but today I reached after confirming a booking and again, same thing. The higher of a rating that we give the move they will over book and then try to pass you into any place they can find. The last place they shoved me into felt like a prison. I called to reconfirm my reservation as I live up city and they confirmed it, there was no room. They will over book and over book if someone does not speak out. Very sad to see a nice place become so corrupt and so unacceptable. I've put up with noise, no internet and did enjoy this place, DO NOT Book here, for women who are traveling alone, they do not care they will put you anywhere at all. I would give them the lowest possibly rating for dishonestly.

Staff and Manager on duty decided to block our room access card due to the mistake of the check-in staff did not ask for deposit money. After coming back from our visiting we found our doors access cards are blocked and we where forced to keep our families on the collider till we go and pay the deposit money. WE TOLD THEM THIS IS NOT THE WAY TO DEAL WITH CUSTOMERS DUE TO YOUR MISTAKE WE HAVE TO BE PARNISHED INSTEAD THEY WOULD HAVE US ENTER OUR ROOM AND CALL US FOR PAYMENTS. FOR THIS REASON TO DONT RECOMMEND THIS HOTEL AS FRON OFFICE STAFF ARE VERY CRUEL AND NOT LIKE OTHER STAFF ARE GOOD.

I arrived at Entebbe at one in the morning and exited to find nobody with my name or Albert Suites. Nobody had ever heard of Albert Suites or the address. Taking a taxi we circled for over an hour. Finally a kind boda boda rider caught up with us and said he knew the place. He took us down dirt roads and alley ways. I was ready to fight thinking this was a set up. Not a single sign to the destination. Arrived at a gate. No name. After much noise a man opened the gate. No knowledge of our arrival. Big discussion but finally offered rooms. Then called his boss in UK who conformed BO BOOKING but I had a booking reference. Later the boss called back and confirmed a booking BUT for next day forgetting that the 0550 time was the next day. A shambles. DIRTY house, very little equipment for a self contained house. NOT RECOMMENDED AT ALL. STAY AWAY

We were a little disappointed in the Via Via Guesthouse. While there was nothing awful about the location and amenities it wasn't up to our expectations. The bed and pillows were very hard and uncomfortable and the bathroom wasn't super put together. The worst part for us was that we were in a room close to the restaurant + kitchen. Kitchen work and restaurant partying seemed to go into the night around 2am and the kitchen started back up around 6am so we got virtually no sleep. Our room was very loud. The food was good (humous + guacamole with warm chips) and I loved their commitment to sustainability but it seemed like more of a place for younger backpackers and groups than couples. Perhaps that's why it wasn't our cup of tea. Regardless not being able to sleep wasn't ideal.