Eastern And Oriental Hotel
Eastern And Oriental Hotel
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Studio Suite - Victory Annexe - Bathroom Eastern And Oriental Hotel
Studio Suite - Victory Annexe - Bathroom
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Lobby Eastern And Oriental Hotel
Lobby
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Lobby Eastern And Oriental Hotel
Lobby
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Interior view Eastern And Oriental Hotel
Interior view
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Exceptional
Location
9.1
See all 43 photos Eastern And Oriental Hotel
See all 43 photos
Removed from saved list
2017

Eastern And Oriental Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 3412 reviewsSee what guests said
8.9
/
10
Exceptional room comfort and quality
9.2
Recommended by 94% of guests
Value for money8.6
Distance to city center0.5 km
Location rating9.1
Nearest airportPenang International Airport (PEN)
Distance to airport15.4 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
9.2
Exceptional
Room comfort & quality
This property is in high demand!Booked 24 times last 48 hours | 13 travelers are looking at this property right now
Straits Suite - Heritage Wing
Straits Suite - Heritage Wing
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  • Room size: 87 m²/936 ft²
  • Ocean view
  • 1 double bed
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Corner Suite
Corner Suite
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  • Room size: 123 m²/1324 ft²
  • Sea view
  • 1 king bed
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Georgetown Suite - Heritage Wing
Georgetown Suite - Heritage Wing
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  • Room size: 79 m²/850 ft²
  • City view
  • 1 double bed
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Deluxe Suite - Heritage Wing
Deluxe Suite - Heritage Wing
...
  • Room size: 58 m²/624 ft²
  • Ocean view
  • 1 double bed or 2 single be...
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Writers Suite - Heritage Wing
Writers Suite - Heritage Wing
...
  • Room size: 135 m²/1453 ft²
  • Ocean view
  • 1 double bed or 2 single be...
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Studio Suite - Victory Annexe
Studio Suite - Victory Annexe
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  • Room size: 55 m²/592 ft²
  • Sea view
  • 1 double bed or 2 single be...
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Premier Suite - Heritage Wing
Premier Suite - Heritage Wing
...
  • Room size: 59 m²/635 ft²
  • Ocean view
  • 1 double bed or 2 single be...
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Twin Deluxe
Twin Deluxe
...
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    Victory Annexe Studio Suite with Breakfast
    Victory Annexe Studio Suite with Breakfast
    ...
    • Balcony/terrace
    • Shower and bathtub
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    Double Standard
    Double Standard
    ...
    • Balcony/terrace
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    More about Eastern And Oriental Hotel

    More about Eastern And Oriental Hotel

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What they offer

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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Real reviews from real guests

    Agoda Reviews (3412)Booking.com Reviews (2043)
    8.9
    /
    10
    Cleanliness9.2
    Facilities9.0
    Location9.1
    Room comfort and quality9.2
    Service9.0
    Value for money8.6
    Provided by verified guests of Agoda
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    Deluxe Suite - Heritage Wing
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    Premier Suite - Heritage Wing
    Writers Suite - Heritage Wing
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    Showing 2647 verified guest comments
    12345
    8.4
    Excellent
    Peter from Australia
    Couple
    Premier Suite - Heritage Wing
    Stayed 2 nights in October 2018
    Excellent”
    A fascinating place. Excellent location. great food. Atmosphere everywhere. Public rooms were magnificent. Guest rooms were not of the same standard. Very expensive.
    Reviewed October 17, 2018
    Dear Valued Guest, Thank you for staying with us. We are glad that you have enjoyed your 2 nights stay and we look forward to welcoming you back when you next visit Penang. Kind regards, The Management
    Responded October 18, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Vanessa from United States
    Solo traveler
    Studio Suite - Victory Annexe
    Stayed 2 nights in October 2018
    Colonial @ Its Finest”
    This historical hotel is spendy, but worthwhile for the excellent service, amenities and the 6th floor pool alone! Within easy walking distance of plenty of great restaurants, bars and sights to see in colonial Georgetown. The Planter's Bar offers a great free HH and the food at the Bar is absolutely delish. Highly recommend the Beef Rendang. Thumbs Up on staying at E&O! Waaaay Up!
    Reviewed October 14, 2018
    Dear Valued Guest, Thank you indeed for staying with us recently. It is great to know that you have thoroughly enjoyed your stay and we look forward to the pleasure of welcoming you back in the near future. Kind regards, The Management
    Responded October 15, 2018
    Eastern And Oriental Hotel
    8.0
    Excellent
    Man
    Couple
    Corner Suite
    Stayed 5 nights in October 2018
    Good”
    Up to 5 stars standard
    Reviewed October 13, 2018
    Dear Valued Guest, Thank you for staying us. We are pleased to know that you have enjoyed your 5 nights stay with us and we look forward to the pleasure of welcoming you back in the near future. Kind regards, The Management
    Responded October 15, 2018
    Eastern And Oriental Hotel
    6.4
    Good
    Sabrina from Singapore
    Group
    Deluxe Suite - Heritage Wing
    Stayed 2 nights in September 2018
    Creepy Herigage Wing”
    Not the best, at times creepy at the heritage wing because of the weather, lighting and wind at most times. I felt that the heritage wing needed a facelift - or just some general touch ups. It does feel a little run-down but that seems to be it's charm. Staff were helpful, the buffet breakfast was good! The Char Kway Teow live cooking section was the highlight.
    Reviewed October 10, 2018
    Dear Valued Guest, Thank you for staying with us recently. Whilst we note that there were some positive comments including the helpful staff and good breakfast, we acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future. Kind regards, The Management
    Responded October 11, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Siti from Singapore
    Family with young children
    Studio Suite - Victory Annexe
    Stayed 1 night in September 2018
    Wonderful stay!”
    My 2nd stay here and everything was still as good as i remembered. From the room to the dining and location. Strategically placed in the heart of Georgetown (walking distance) with a fantastic view of the straits. Great service as well as facilities and an excellent spa as well!
    Reviewed October 09, 2018
    Dear Valued Guest, Thank you for returning to stay with us for the 2nd time. It is great to know that we have once again made your stay memorable and every aspect of your stay met with your expectation. We look forward to the pleasure of welcoming you back when you next visit Penang. Kind regards, The Management
    Responded October 09, 2018
    Eastern And Oriental Hotel
    9.6
    Exceptional
    Tuen from Singapore
    Solo traveler
    Deluxe Suite - Heritage Wing
    Stayed 2 nights in October 2018
    Nice hotel”
    Must stay in this hotel
    Reviewed October 08, 2018
    Dear Valued Guest, Thank you for staying with us recently. It is nice to know that you have enjoyed your stay and it would be a pleasure to welcome you back again for another great stay. Kind regards, The Management
    Responded October 09, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Ian from Australia
    Couple
    Studio Suite - Victory Annexe
    Stayed 4 nights in September 2018
    After 5 years still a great place to stay”
    Stayed 4 night's in the victory Annexe and hotel has not lost its charm huge room and top Service only negative was limited food choice in the executive lounge
    Reviewed October 05, 2018
    Dear Valued Guest, Thank you for returning to stay with us once again. We are glad to hear that you have enjoyed your 4 nights stay and we look forward to welcoming you back again. Kind regards, The Management
    Responded October 06, 2018
    Eastern And Oriental Hotel
    8.8
    Excellent
    Siok from Singapore
    Family with teens
    Corner Suite
    Stayed 1 night in September 2018
    Clean room convenient location”
    Booked the corner suite and we had a balcony with a sea view. It was fantastic, pretty scenery and enjoying the sea breeze. Room is very spacious and clean. Location is near to the central. Staff is helpful though they don’t really wear a smile. Overall you are paying for a premium experience.
    Reviewed September 30, 2018
    Dear Valued Guest, Thank you for staying with us recently. It is a pleasure to know that you have thoroughly enjoyed your stay and everything was perfect. We look forward to welcoming you back for another great stay when you next visit Penang. Kind regards, The Management
    Responded October 01, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    nur from Malaysia
    Couple
    Deluxe Suite - Heritage Wing
    Stayed 1 night in September 2018
    Exceptional”
    Great location and great hotel and hospitality. However the breakfast couldve been better.
    Reviewed September 27, 2018
    Dear Valued Guest, Thank you for staying with us. It was a pleasure having you as our guest and we look forward to welcoming you back in the near future. Kind regards, The Management
    Responded September 28, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    moiez from Ireland
    Family with young children
    Deluxe Suite - Heritage Wing
    Stayed 1 night in August 2018
    Majestic Hotel and polite staff”
    Truly a wonderful stay at this magnificent hotel with no reservations whatsoever
    Reviewed September 26, 2018
    Dear Valued Guest, Thank you for staying with us in August. We are pleased to know that you have had a wonderful stay and it would be a pleasure to welcome you back in the near future. Kind regards, The Management
    Responded September 28, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Noor from Malaysia
    Couple
    Deluxe Suite - Heritage Wing
    Stayed 1 night in September 2018
    A great Historical place”
    - Spacious suite - Lovely staff - great spread at Sarkies Breakfast buffet - Relaxing environment
    Reviewed September 24, 2018
    Dear Valued Guest, Thank you for staying with us recently. We are pleased to know that you have had a relaxing stay and we look forward to the pleasure of welcoming you back in the near future. Kind regards, The Management
    Responded September 25, 2018
    Eastern And Oriental Hotel
    8.4
    Excellent
    sook from United Kingdom
    Solo traveler
    Corner Suite
    Stayed 3 nights in September 2018
    Nice hotel”
    Very nice hotel, nice view
    Reviewed September 24, 2018
    Dear Valued Guest, Thank you for staying with us recently. It is great to know that you have enjoyed your 3 nights stay and we look forward to the pleasure of welcoming you back in the near future. Kind regards, The Management
    Responded September 25, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Andrew from Australia
    Group
    Studio Suite - Victory Annexe
    Stayed 7 nights in September 2018
    Perfect on all accounts.”
    Wonderful Hotel and even better Staff. Thankyou E&O. Do yourself a favour and stay here on your trip to Penang. I hope to return again soon. The staff were all wonderful. Thanks to the team at the EandO Hotel.
    Reviewed September 23, 2018
    Dear Valued Guest, Thank you for sharing your stay experience in this review. We are delighted to know that you have had a great stay and it would be a pleasure to welcome you back in the near future. Kind regards, The Management
    Responded September 24, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Andrew from Australia
    Group
    Studio Suite - Victory Annexe
    Stayed 10 nights in September 2018
    Fabulous”
    The best Hotel and best staff in Penang......Hands Down. Do yourself a favour and stay at this Hotel in the new wing. The team in the Club lounge were amazing and looked after our every need day and night. Thanks for a wonderful stay at the E&O. Andrew
    Reviewed September 23, 2018
    Dear Valued Guest, Thank you for staying with us recently. It gives us great pleasure to know that you have thoroughly enjoyed your 10 nights stay and everything was perfect. We look forward to welcoming you back for another great stay. Kind regards, The Management
    Responded September 24, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    Nor from Malaysia
    Family with young children
    Corner Suite
    Stayed 1 night in May 2018
    Love the ambience”
    Great room, great breakfast and great hospitality.
    Reviewed September 21, 2018
    Dear Valued Guest, Thank you for staying with us. It is great to know that you have enjoyed your 1 night stay with us in May. It would be a pleasure to welcome you back in the near future. Kind regards, The Management
    Responded September 22, 2018
    Eastern And Oriental Hotel
    6.4
    Good
    CHARLES from Indonesia
    Couple
    Studio Suite - Victory Annexe
    Stayed 2 nights in September 2018
    Problem at check in, gave me room tv not working properly, view average! ”
    So asked to change room, which the reception staff accomodated! But in the new room the fridge did nt work properly, which I informed the reception, so they organised another fridge, which was brought to new room! However after, a couple of hours the new fridge still did not work....I then went to reception and asked to speak to the manager, Mr Mike Saxon....he agreed that all this was unacceptable, so said he would cancel the charges for that room that day, I asked him just to add extra day/night to my booking, which he did!!! So in the end, we were v happy with this arrangement, thanks to the understanding of the General Manager of the Hotel!!! We enjoyed our stay at the Hotel.... the situation by the sea, and the general facilities were great! The complimentary buffet breakfast was EXCELLENT...the FreeAfternoon ‘Tiffin’ ie snacks/drinks 5-6pm EXCELLENT.....hotel room could have been cleaner, the large white window curtains were dirty....but overall NICE!
    Reviewed September 21, 2018
    Dear Valued Guest, Thank you for staying with us recently. Whilst we note that overall you have had a nice stay, we acknowledge your feedback in regards to some challenges that you had experienced. Allow us to offer our sincere apologies for the shortfall. We have also shared your feedback with members of our team and have stressed that shortcomings are not deemed acceptable and to ensure it does not occur again. It was a pleasure having you as our guest and we look forward to welcoming you back. Kind regards, The Management
    Responded September 22, 2018
    Eastern And Oriental Hotel
    8.0
    Excellent
    Phek from Malaysia
    Couple
    Corner Suite
    Stayed 1 night in May 2018
    Good hotel but customer service need to improve”
    Very beautiful hotel, great location, beautiful heritage building however need to improve on staff manners and customer hospitality services. Staff not friendly, no smile no greeting and it's very disappointed for a 5 stars hotel but no 5 star staff manners. They should learn from Bali Bvlgari Hotel & Resort staff or all Mandarin Oriental staff training.
    Reviewed September 21, 2018
    Dear Valued Guest, Thank you for staying with us in May. Whilst we note that overall you have enjoyed your stay in the Corner Suite, we have taken note of your feedback in regards to areas for improvement. We are very concerned about the attitude of the staff as described in your review. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Kind regards, The Management
    Responded September 22, 2018
    Eastern And Oriental Hotel
    10.0
    Exceptional
    shahimah from Malaysia
    Couple
    Studio Suite - Victory Annexe
    Stayed 2 nights in September 2018
    Superb!”
    We stayed in the Victory Annexe and we loved everything about the hotel. Clean, spacious room, great view, superb hospitality and the food and breakfast spread was superb! We tried the hi-tea at the 1885 restaurant and again, they did not fail in taste. Value for money indeed! We are so coming here again on our next trip to Penang and this time, we’re aiming the Heritage Wing.
    Reviewed September 16, 2018
    Dear Valued Guest, Thank you for staying with us recently. It is great to know that you have enjoyed your 2 nights stay and it would be great to have you visit us again. We look forward to welcoming you back soon. Kind regards, The Management
    Responded September 18, 2018
    Eastern And Oriental Hotel
    9.2
    Exceptional
    AHMAD from Malaysia
    Family with young children
    Studio Suite - Victory Annexe
    Stayed 1 night in September 2018
    Nice stay”
    Nice view, clean & comfortable.
    Reviewed September 14, 2018
    Dear Valued Guest, Thank you for staying with us recently. We are pleased to know that you have had a nice stay and it would be a pleasure to have you visit us again. We look forward to welcoming you back. Kind regards, The Management
    Responded September 15, 2018
    Eastern And Oriental Hotel
    9.2
    Exceptional
    Craig from Australia
    Couple
    Deluxe Suite - Heritage Wing
    Stayed 4 nights in September 2018
    Exceptional”
    The hotel is excellent and in a great location. The staff were very good and always smiling and helpful. The place is beautiful and rich in history. A few minor things that would enhance the experience or improve the service. In the room there is no information at all on what is available in the hotel. A channel on the TV has some information on the restaurants etc but a room service menu would have been good, or a book on services available. Getting a drink by the pool was difficult and I had to go inside to the bar in wet swimmers to order drinks on the two occasions were were by the pool.
    Reviewed September 13, 2018
    Dear Valued Guest, Many thanks for choosing to stay with us recently. We are pleased to know that you liked the hotel and it's great location. As we exercise continuous improvement, we have taken note of your feedback in regards to areas that require greater attention. It would be a pleasure to welcome you back in the near future. Kind regards, The Management
    Responded September 14, 2018
    Eastern And Oriental Hotel
    12345
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