Edsa Shangri-La Manila
Edsa Shangri-La Manila
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Swimming pool [outdoor] Edsa Shangri-La Manila
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Excellent
Location
8.8
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Edsa Shangri-La Manila

Excellent location
- 2.59 kilometers from city center
- What's nearby?
Excellent
From 1456 reviewsSee what guests said
8.6
/
10
Excellent cleanliness
8.9
Recommended by 92% of guests
Value for money7.9
Location rating8.8
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport8.7 km
  • 330 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

Room choices
8.8
Excellent
Room comfort & quality
This property is in high demand!Last booked 7 hours ago
Premier Suite
Premier Suite
...
  • Room size: 67 m²/721 ft²
  • City view
  • 1 king bed
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Tower Wing Deluxe Room
Tower Wing Deluxe Room
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 king bed
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Horizon City Room
Horizon City Room
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 king bed
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Deluxe Garden Wing
Deluxe Garden Wing
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 double bed or 1 king bed
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Tower Wing Horizon Executive
Tower Wing Horizon Executive
...
  • Room size: 63 m²/678 ft²
  • Non-smoking
  • 1 single bed
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Tower Wing Premier Room
Tower Wing Premier Room
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 1 single bed
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Suite Deluxe
Suite Deluxe
...
  • Room size: 107 m²/1152 ft²
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Double Club
Double Club
...
  • Room size: 30 m²/323 ft²
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Suite Standard
Suite Standard
...
  • Room size: 165 m²/1776 ft²
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Suite Garden View
Suite Garden View
...
  • Room size: 90 m²/969 ft²
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More about Edsa Shangri-La Manila

More about Edsa Shangri-La Manila

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Filipino cuisine
Filipino cuisine
Vatel Restaurant Manila
6.5 km Filipino, French, Mediterranean
iBread
7.8 km Filipino
Hizon's Cakes & Pastries
8.2 km Filipino
Asian cuisine
Asian cuisine
Tramway Buffet Plaza
1.8 km Asian, Chinese
Gloria Maris
2.4 km Asian, Chinese, Filipino
Tapa king
2.7 km Asian, Filipino
Chinese cuisine
Chinese cuisine
Chin's Express
4.3 km Chinese, Fast food
Hap Chan Tea House
5.1 km Chinese
Caffe La Lotte Restaurant
6.4 km Chinese

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1456)Booking.com Reviews (1132)
8.6
/
10
Cleanliness8.9
Facilities8.7
Location8.8
Room comfort and quality8.8
Service8.7
Value for money7.9
Provided by verified guests of Agoda
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All guests (1456)
All room types
Showing 950 verified guest comments
12345
10.0
Exceptional
Ma from Philippines
Couple
Deluxe Garden Wing
Stayed 2 nights in October 2018
really the best hotel chain in manila”
always a perfect stay. staff always goes out of their way to please. food, amenities, eveything was perfect.
Reviewed November 04, 2018
Dear Ma, Thank you for taking the time to share your review. We hope to welcome you back again soon. Yours sincerely, Amit O General Manager
Responded November 08, 2018
Edsa Shangri-La Manila
4.8
yogev from Singapore
Business traveler
Deluxe Garden Wing
Stayed 2 nights in October 2018
Over priced and not tasty. ”
The restaurant is over priced and not tasty. They charge for the food and say it’s “all inclusive” but In fact they ask you to pay more for drinks.
Reviewed October 23, 2018
Dear yogev, Thank you for taking the time to share your review. At Edsa Shangri-La, Manila, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Please be assured that your feedback has been shared to our culinary team so we may review and ensure to improve on. Once again, thank you and we hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel. Yours sincerely, Amit O General Manager
Responded October 24, 2018
Edsa Shangri-La Manila
8.8
Excellent
Clayton from Philippines
Group
Deluxe Garden Wing
Stayed 2 nights in October 2018
Good hotel in Ortigas”
Location good if you are working in Ortigas area as it is connected to the Shangri-la Plaza mall as well. It is along EDSA, so will take a long time to get there with traffic. Facilities good, pool nice, kind of pricey for some things but about what you expect for a Shangri-la hotel
Reviewed October 22, 2018
7.6
Very good
Maria from Philippines
Family with young children
Deluxe Garden Wing
Stayed 1 night in September 2018
Best for Staycation,First Class Service ”
This hotel is one of our favorite hotel for staycation.It has a very good location.Good if you want to relax and be pampered. Will definitely stay here again
Reviewed September 27, 2018
Dear Maria, Thank you for taking the time to share your review. I am truly delighted to hear that you had a wonderful experience with us and enjoyed the service provided by our team. Please know that each and every member of our team does his very best to better serve our guests. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Amit O General Manager
Responded September 28, 2018
Edsa Shangri-La Manila
6.0
VINCENT from Malaysia
Business traveler
Premier Suite
Stayed 1 night in August 2018
1 night”
didnt really use anything except the room, so not good perspective. VERY expensive compared to other Asian cities, but that seems to be Manila...
Reviewed September 12, 2018
Dear Vincent, Thank you for taking the time to share your review. Please be assured that your feedback has been noted so we may review and improve on. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel. Yours sincerely, Amit O General Manager
Responded September 17, 2018
Edsa Shangri-La Manila
7.6
Very good
Rosemarie from Philippines
Business traveler
Deluxe Garden Wing
Stayed 1 night in September 2018
Comfortable and convenient”
Complete amenities
Reviewed September 10, 2018
Dear Rosemarie, Thank you for taking the time to share your review. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Responded September 11, 2018
Edsa Shangri-La Manila
10.0
Exceptional
eilleen from Philippines
Couple
Deluxe Garden Wing
Stayed 2 nights in August 2018
Staff are very courteous & efficient”
Staff are very courteous except we had one problem regarding the upgrading cost we had a miscommunication but it was solved right there & then
Reviewed August 31, 2018
Dear eilleen, Thank you for taking the time to share your review. It is with great pleasure to hear that you enjoyed the attentive service provided by our team and that the confusion about the upgrade cost was resolved immediately. We hope to welcome you back again soon. Yours sincerely, Amit O General Manager
Responded September 05, 2018
Edsa Shangri-La Manila
3.2
Amparo from Philippines
Family with teens
Horizon City Room
Stayed 1 night in August 2018
Rundown hotel rooms, poor housekeeping staff service ”
This hotel needs a major upkeep and maintenance works. For the room rate that I paid - Php12,800/night- the bathroom pipes were clogged, the housekeeping staff took forever to deliver our requests, the carpet is filthy, and no safety handles for PwDs inside the bathroom, except for one on the shower wall. Bath tub is too high for a pwd who has dofficulty climbing. Plus, the twin beds are soooo small. Marriott has better beds and rooms.
Reviewed August 28, 2018
Dear Amparo, Thank you for your review. Your observations about our facilities and services has also been noted so we may review and improve on. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel. Yours sincerely, Amit O General Manager
Responded September 05, 2018
Edsa Shangri-La Manila
3.6
Amparo from Philippines
Family with teens
Horizon City Room
Stayed 1 night in August 2018
Hotel needs major renovation and accounting system untrustworthy. ”
Room furniture (on the horizon club category) needed a major renovation. The sink and bath tub drain were clogged, bathtub needs more safety measures for senior citizens like my mom. Housekeeping is super slow, our request for additional towel never came. Horizon club is ok but little children tended to make a lot of noise and hotel staff seemed helpless in keeping the children behave well. Worst of all, I was double charged for my horizon club room! The POS kept printing out one night and wouldn’t clear out. I had to pay for the room and then later that day I reviewed my receipts and emails and true enough, I was charged twice! I immediately called the front desk at horizon club and thanks to Therese, she quickly solved the problem and reimbursed me in cash. But really, Shang, your accounting system sucks. I wonder how many customers you’ve already double charged because of your bad system? I had expected something more than a return on my excess payment - but none came. :-(
Reviewed August 28, 2018
Dear Amparo, Thank you for taking the time to share your review and for pointing out areas in which our colleagues have not met your expectations. We appreciate your honest feedback and assure you that improvements will be made. Once again, thank you and we hope you will allow us the opportunity to redeem ourselves by welcoming you back. Yours sincerely, Amit O General Manager
Responded September 05, 2018
Edsa Shangri-La Manila
9.6
Exceptional
Airene from Philippines
Family with young children
Tower Wing Deluxe Room
Stayed 2 nights in August 2018
Great Longweekend!”
Everything is great except for their HEAT buffet restaurant. Not worth it for the price :( Few choices only for a 2.4k+ price.
Reviewed August 28, 2018
Dear Airene, Thank you for taking the time to share your review. It is with great pleasure to hear that you had a memorable experience with us and that you enjoyed the attentive service provided by our team. On the other hand, your observation about the buffet has been noted and shared to our culinary team so we may review and improve on. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Amit O General Manager
Responded September 05, 2018
Edsa Shangri-La Manila
10.0
Exceptional
kai from China
Solo traveler
Deluxe Garden Wing
Stayed 1 night in August 2018
good clean, ”
good relax
Reviewed August 25, 2018
Dear kai, Thank you for taking the time to share your review. We are delighted to hear that you had a comfortable stay with us. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Responded September 05, 2018
Edsa Shangri-La Manila
8.0
Excellent
Renelyn from Philippines
Couple
Tower Wing Deluxe Room
Stayed 1 night in August 2018
Great Location”
Great Location, Friendly staff. Great amenities. It was a very pleasant stay.
Reviewed August 13, 2018
Dear Renelyn, Thank you for taking the time to share your review. I am truly delighted to hear that you had a wonderful experience with us and enjoyed the service provided by our team. Your nice comments on our facilities and service are so much appreciated. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Responded August 13, 2018
Edsa Shangri-La Manila
10.0
Exceptional
Lau from Hong Kong
Business traveler
Deluxe Garden Wing
Stayed 2 nights in August 2018
Free upgrade ”
free upgrade to suite..very nice and comfortable room
Reviewed August 09, 2018
Dear Lau, Thank you for taking the time to share your review. We are delighted to hear that you had a comfortable and enjoyable stay. We hope to have you with us again soon. Yours sincerely, Edsa Shangri-La, Manila
Responded August 13, 2018
Edsa Shangri-La Manila
10.0
Exceptional
Natasha from Philippines
Business traveler
Tower Wing Deluxe Room
Stayed 2 nights in August 2018
Always a great stay in Shangri-la EDSA”
The staff has been courteous. The rooms are clean and comfortable. The food is great.
Reviewed August 06, 2018
Dear Natasha, Thank you for taking the time to share your review. We are truly delighted to hear that you had a wonderful experience with us and enjoyed the service provided by our team. Please know that each and every member of our team does his very best to better serve our guests. We hope to have you with us again soon. Yours sincerely, Amit O General Manager
Responded August 08, 2018
Edsa Shangri-La Manila
9.6
Exceptional
Oscar from United States
Couple
Deluxe Garden Wing
Stayed 2 nights in July 2018
Great Staff”
The staff was friendly and very accommodating. Very professional. I enjoyed my stay.
Reviewed July 29, 2018
Dear Oscar, Thank you for taking the time to share your review. We are delighted to hear that you had an enjoyable and comfortable stay with us. Your nice comments are so much appreciated. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Responded July 30, 2018
Edsa Shangri-La Manila
8.0
Excellent
Robert from Philippines
Business traveler
Tower Wing Deluxe Room
Stayed 1 night in April 2018
Really hard to beat”
When you book online, they have a tendency to immediately try to up-sell you to a "better" room, which is a bit of a turn-off upon arrival, but the restaurants are the best.
Reviewed July 25, 2018
Dear Robert, Thank you for your review. Please be assured that your feedback has been noted and shared to our operations team so we may improve on our processes. We hope to welcome you back again in the future. Yours sincerely, Amit O General Manager
Responded July 30, 2018
Edsa Shangri-La Manila
9.6
Exceptional
Oscar from United States
Family with teens
Deluxe Garden Wing
Stayed 1 night in July 2018
Very nice staff. Facility was clean and beautiful.”
My children enjoyed their stay very much. Would probably stay there again when we return.
Reviewed July 23, 2018
Dear Oscar, Thank you for taking the time to share your review. It is with great pleasure to hear that you had a wonderful experience with us and that you enjoyed the attentive service provided by our team. Your comments are much appreciated. We hope to have you with us again soon. Yours sincerely, Amit O General Manager
Responded July 23, 2018
Edsa Shangri-La Manila
5.2
Betchie from Philippines
Couple
Deluxe Garden Wing
Stayed 1 night in July 2018
Less than an hour me, my husband were sneezing. It was not properly cleaned as per requested. Kindly”
Less than an hour me, my husband were sneezing. It was not properly cleaned as per requested. Kindly read our request next time. Good thing we arrived late at night from St. Lukes Global.
Reviewed July 23, 2018
Dear Betchie, Thank you for taking the time to share your feedback. I read with concern of your experience and regret that we have let your down. Please accept our sincere apologies for the inconvenience during this time. We assure you that this has been discussed with our whole team so we can avoid a similar experience in the future. Once again, thank you and we hope you will allow us the opportunity to redeem ourselves by welcoming you back to our hotel. Yours sincerely, Amit O General Manager
Responded July 23, 2018
Edsa Shangri-La Manila
5.6
Serafin from Hong Kong
Couple
Tower Wing Deluxe Room
Stayed 1 night in July 2018
Outdated....doesn't match the price ”
too old rooms not well maintained and old facilities... long line in the reception breakfast buffet seems untidy
Reviewed July 22, 2018
Dear Serafin, Thank you for taking the time to share your honest review. At Edsa Shangri-La, Manila, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Please be assured that your observations are much appreciated and have been noted for our continuous improvement. Once again, we hope you will allow us the opportunity to redeem ourselves by welcoming you back to our hotel. Yours sincerely, Amit O General Manager
Responded July 23, 2018
Edsa Shangri-La Manila
5.6
Serafin from Hong Kong
Couple
Tower Wing Deluxe Room
Stayed 1 night in July 2018
old hotel not recommended ”
pros Near to.the mall cons long queue for check ins rooms outdated not sound proof...definitely can hear voices at the next room. too crowded in the lobby too many guests in the lobby walking no privacy not classy like other shang hotels
Reviewed July 21, 2018
Dear Serafin, Thank you for taking the time to share your review. At Edsa Shangri-La, Manila, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Please be assured that your observations have been noted so we may review and ensure improve on. Once again, we thank you and we hope you will allow us the opportunity to redeem ourselves by welcoming you back to our hotel. Yours sincerely, Amit O General Manager
Responded July 23, 2018
Edsa Shangri-La Manila
12345
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