Elephant Springs Hotel and Apartments

Elephant Springs Hotel and Apartments

31 Sutter Road, Bela Bela, Bela Bela, South Africa, 0480
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    Lobby Elephant Springs Hotel and Apartments
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    Swimming pool [outdoor] Elephant Springs Hotel and Apartments

    Elephant Springs Hotel and Apartments Reviews

    6.1
    Good
    /10
    (62 reviews)See what guests said

    Things you’ll love about Elephant Springs Hotel and Apartments

    Things you'll love

    • Air conditioning

    • Daily housekeeping

    • Bar

    • Garden

    Very good
    Location
    7.3
    See map
    Very good location

    This property is in high demand!

    Last booked 7 hours ago

    Value for money5.8
    Distance to city center5 km
    Location rating7.3

    Rooms available at Elephant Springs Hotel and Apartments

    Cabanas (Direct pool access)
    Cabanas (Direct pool access)
    ...
    • Room size: 58 m²/624 ft²
    • Pool view
    • 2 single beds or 1 double b...
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    Cabanas (1st Floor Balcony only)
    Cabanas (1st Floor Balcony only)
    ...
    • Room size: 58 m²/624 ft²
    • Pool view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Standard Twin Hotel Room
    Standard Twin Hotel Room
    ...
    • Room size: 20 m²/215 ft²
    • Garden view
    • 1 double bed
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    Standard Deluxe Hotel Room
    Standard Deluxe Hotel Room
    ...
    • Room size: 36 m²/388 ft²
    • Balcony/terrace
    • 1 double bed
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    Standard Double Hotel Room
    Standard Double Hotel Room
    ...
    • Room size: 24 m²/258 ft²
    • Shower
    • 1 double bed
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    Family Hotel Room (1st Floor)
    Family Hotel Room (1st Floor)
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 2 double beds
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    Family Hotel Room
    Family Hotel Room
    ...
    • Room size: 56 m²/603 ft²
    • Non-smoking
    • 2 single beds and 1 double ...
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    Standard
    Standard
    ...
    • Room size: 16 m²/172 ft²
    • Shower
    • 2 single beds
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    Room Luxury
    Room Luxury
    ...
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      Room Two Bedrooms
      Room Two Bedrooms
      ...
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        More about Elephant Springs Hotel and Apartments

        More about Elephant Springs Hotel and Apartments

        An overview

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        What they offer

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        Property's guest policies

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        Some helpful facts

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        Announcements

        The property is undergoing renovation until December 24, 2019.

        Reviews of Elephant Springs Hotel and Apartments from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (62)Booking.com Reviews (1342)
        6.1
        /
        10
        Cleanliness5.5
        Facilities5.3
        Location7.3
        Room comfort and quality6.0
        Service6.4
        Value for money5.8
        All languages
        All guests (62)
        All room types
        Showing 37 verified guest comments
        12
        4.4
        Ayanda from South Africa
        Couple
        Standard Twin Hotel Room
        Stayed 2 nights in July 2019

        Room 26 shower was flooding the whole room.Nothing was done even after I reported it”

        Room 26 shower was flooding the whole room.Nothing was done even

        Reviewed July 27, 2019
        6.0
        Dalveen from South Africa
        Couple
        Standard Twin Hotel Room
        Stayed 3 nights in June 2019

        Disappointing”

        1. Staff were unable to open the safe. 2. I was not aware that the wi fi was in public areas ONLY when I made the booking. 3. I found two cockroaches in the bathroom, therefore we had to pay for breakfast else where 4. The bathroom door was very dirty and it didn't lock 5. The remote control of the TV was not fully functional.

        Reviewed June 20, 2019
        6.8
        Good
        clive from South Africa
        Family with young children
        Cabanas (1st Floor Balcony only)
        Stayed 1 night in June 2019

        Very noisy -HAD NO REST ”

        We were told on entry that the following was not allowed - No loud music in the apartment and at the parking, no loud noise from us that will disturb fellow guests. We felt so disgusted by the other guests verbally abusing each other, fighting as they were drunk and playing loud music with a hifi that they brought with. The hotel staff did nothing about this, the drinking, partying, screaming and fighting went on throughout the night. My kids could not even explore the pool area as it was overcrowded with drunk faulty people. They came back as said it was unsafe. The hotel staff at reception was made aware and all they said was " oh were they noisy" you can rate our service and provided a small piece of paper. We might of had the wrong crowd there, however the hotel staff and security could have stopped the bad behavior by other from other guests.. We also payed to stay there and expected peach and quiet. We all had not sleep and were restless the next morning. Really bad service

        Reviewed June 10, 2019
        2.8
        Dumisani
        Group
        Stayed 3 nights in March 2019

        whats advertised and what you get not the same”

        I would like to Express my deepest disappointment regarding the hotel conditions I and my guests arrived to. To start off arriving at the hotel we found the place to be a construction site as there was work carried out at the entrance at the reception. Secondly there place was full of dust. Even the stuff told us we were not the first people complain about the state of the hotel, what I saw advertised on the website and what we found on arrival was very disappointing.

        Reviewed March 26, 2019
        9.2
        Exceptional
        Thinandavha
        Couple
        Stayed 2 nights in March 2019

        The place is a wonderful place we really enjoyed our visit ”

        Stuff is very professional, i only experienced difficulty with news channels on your TV

        Reviewed March 25, 2019
        5.6
        Ndiambani from South Africa
        Family with young children
        Cabanas (1st Floor Balcony only)
        Stayed 2 nights in March 2019

        Good ”

        Good place

        Reviewed March 24, 2019
        9.2
        Exceptional
        flora from South Africa
        Group
        Family Hotel Room
        Stayed 1 night in January 2019

        A great place to stay in within close proximity for all”

        We enjoyed our stay even though the place is being revamped. The staff is super and eager to assist, from Lesego at reception, long before I actually got there, Clement, Johannes, Mathu who helped us without even asking for it and to TK Manyama at breakfast. In no way does the list mean these are the only people that helped us, all we came in contact with was just as eager to assist. Thank you to all of you, you made our stay a great and memorable one...

        Reviewed January 24, 2019
        8.8
        Excellent
        Derusha from South Africa
        Family with young children
        Standard Double Hotel Room
        Stayed 3 nights in December 2018

        Excellent”

        It was once again an amazing experience at Elephant Springs. The staff was absolutely lovely as always. We were only disappointed on arrival as the room we booked with Agoda was not what was reserved and this was not the resorts problem however they have moved us the next day to the correct room and we were really happy & impressed with the resort!

        Reviewed January 04, 2019
        6.0
        Siyabonga from South Africa
        Couple
        Stayed 3 nights in December 2018

        Above average”

        Breakfast

        Reviewed January 03, 2019
        4.8
        Wesley from South Africa
        Couple
        Standard Twin Hotel Room
        Stayed 1 night in December 2018

        Torn towels, no toiletries, callous staff”

        Great breakfast and friendly cooking staff. A lot more can be improved in preparing the rooms

        Reviewed January 02, 2019
        4.8
        Demetrius from South Africa
        Couple
        Standard Deluxe Hotel Room
        Stayed 2 nights in December 2018

        The rooms are too stuffy and don't resemble a Hotel stay.”

        The Stay was not pleasant for me and my wife...we had to move from one room to another because of stuffiness...and noticed a lot of cockroachs roaming around

        Reviewed January 02, 2019
        10.0
        Exceptional
        Oupa from South Africa
        Couple
        Standard Twin Hotel Room
        Stayed 2 nights in November 2018

        Exceptional”

        The staff was friendly and also help us about some directions to other places, which we wanted to view, we were two couple, other couple , were in room 18,( Freddy @ 079 332 8195) the only problem we saw in this room three life cockroach on Friday and the kettle was not working at all, in our room the kettle was boiling but didn't switch off automatic, after all no complain , I am willing to come in future , the breakfast was excellent and the staff as well, the security done an excellent work by secure our cars no complain, since I parked on Friday and I didn't check it until when I check out on Sunday , all in order. feel free to contact me in future .

        Reviewed November 27, 2018
        10.0
        Exceptional
        Mittah from South Africa
        Couple
        Standard Double Hotel Room
        Stayed 1 night in November 2018

        Exceptional”

        The rooms facing the street has lots of noise during the night, Breakfast was perfect Wifey is needed inside the rooms

        Reviewed November 11, 2018
        4.0
        MBAMBO from South Africa
        Couple
        Standard Twin Hotel Room
        Stayed 2 nights in August 2018

        What u see on the internet pictures is not a true reflection of the hotel”

        The place is filthy. Room 47 has cockroaches. One of the beds in room 30 is saggy and old. Water in the bathroom taps is somehow polluted with greyish stuff. Food is great. Staff is friendly. Parking is terrible. Many of the doors of the rooms are broken. The place is not safe.

        Reviewed September 03, 2018
        4.4
        Neissan from South Africa
        Couple
        Standard Double Hotel Room
        Stayed 1 night in April 2018

        Run away from this facility ”

        Run down hotel which is not properly clean and maintained. Most disturbing thing was that we found bugs all over the room including in the bed. We changed rooms but still bugs everywhere. We spent most of the evening disinfecting the room. Cleanliness was terrible. Bathrooms were also in horrible conditions. Other than the fact that the staff were friendly and helpful, this facility needs to be shut down. This is a health and hygiene hazard!

        Reviewed April 15, 2018
        5.2
        Malcolm from South Africa
        Couple
        Standard Double Hotel Room
        Stayed 1 night in April 2018

        Above average”

        Very noisy, towels were so old you could see through them in places

        Reviewed April 08, 2018
        3.6
        Obrey from South Africa
        Family with young children
        Cabanas (1st Floor Balcony only)
        Stayed 3 nights in April 2018

        Obrey Makatu”

        This is the worse hotel I visited in my life ' the place is so disorganize all the room are full of coacroaches due to untidiness of the hotel' I moved from the first room to the 3rd still the same furniture, small TV with no remote at this time of the game , the photo you are advertising with pleased remove it and capture new photos and see if you will get the guests? Security is so poor my car was bumped and the security just allows the guy to drive out without calling me. I wasted my money for the first time in my life.

        Reviewed April 05, 2018
        2.0
        Shaun from South Africa
        Family with young children
        Standard Twin Hotel Room
        Stayed 2 nights in November 2017

        Dirty, dodgy, pathetic place. I feel robbed.”

        Rooms where dirty, toilet was leaking, TV was not working, the pictures on the internet are deceiving, pool was dirty, did not feel safe, half the food that was mentioned in the buffet was out of stock and not available, food was left uncovered and flies were on it, there's just too many to mention. I can't believe that Agoda has this hotel on their list. This has been by far the worse weekend we have encountered. People need to know about this place an not fall into this trap.

        Reviewed November 16, 2017
        4.8
        Thandeka from South Africa
        Group
        Standard Twin Hotel Room
        Stayed 1 night in November 2017

        Acceptable”

        Carpets smelling. Single beds when most hotels have 3/4 beds. No shower only old bathtubs. Flies in d breakfast room. Breakfast quite nice.

        Reviewed November 08, 2017
        5.2
        Brenda from South Africa
        Group
        Standard Twin Hotel Room
        Stayed 2 nights in August 2017

        Above average”

        - The place looks very old , with old furniture. - There are cockroaches in the place which places a very high "quotion" on the hygiene status of the Hotel. - The baths are very old and looks untidy. you could wish to just wash your face on the sink that finding yourself in that bath.

        Reviewed August 29, 2017
        12
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