Fleur De Chine Hotel
Fleur De Chine Hotel
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"Service was excellent."

HUI L.

26 February 2018

Classic Lake View Japanese Style Room - Outdoors/Exterior nature Fleur De Chine Hotel
Classic Lake View Japanese Style Room - Outdoors/Exterior nature
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Lobby Fleur De Chine Hotel
Lobby
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Lobby Fleur De Chine Hotel
Lobby
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Interior view Fleur De Chine Hotel
Interior view
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Excellent
Location
8.7
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Fleur De Chine Hotel

Excellent location
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Excellent
From 747 reviewsSee what guests said
8.7
Recommended by 93% of guests
Value for money7.9
Location rating8.7
Nearest airportTaichung Airport (RMQ)
Distance to airport53.8 km
Has restaurantYes
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

Room choices
9.2
Exceptional
Room comfort & quality
25 travelers are looking at this property right nowBook now before it's too late!
Classic Lake View Family Room
Classic Lake View Family Room
...
  • Lake view
  • 43 m²/463 ft²
  • 2 queen beds
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Premier Lake View Family Room
Premier Lake View Family Room
...
  • Lake view
  • 43 m²/463 ft²
  • 2 queen beds
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Classic Lake View King Room
Classic Lake View King Room
...
  • Lake view
  • 43 m²/463 ft²
  • 1 king bed
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Classic Mountain View King Room
Classic Mountain View King Room
...
  • Mountain view
  • 43 m²/463 ft²
  • 1 king bed
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Premier Mountain View King Room
Premier Mountain View King Room
...
  • Mountain view
  • 43 m²/463 ft²
  • 1 king bed
Enter dates to see prices
Premier Mountain View Family Room
Premier Mountain View Family Room
...
  • Mountain view
  • 43 m²/463 ft²
  • 2 queen beds
Enter dates to see prices
Classic Mountain View Family Room
Classic Mountain View Family Room
...
  • Mountain view
  • 43 m²/463 ft²
  • 2 queen beds
Enter dates to see prices
Deluxe Lake View King Suite
Deluxe Lake View King Suite
...
  • Lake view
  • 69 m²/743 ft²
  • 1 king bed or 2 futons
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Classic Lake View Japanese Style Room
Classic Lake View Japanese Style Room
...
  • Lake view
  • 42 m²/452 ft²
  • 2 futons
Enter dates to see prices
Premier Lake View King Room
Premier Lake View King Room
...
  • Lake view
  • 43 m²/463 ft²
  • 1 king bed
Enter dates to see prices
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More about Fleur De Chine Hotel

More about Fleur De Chine Hotel

"Room is nice and clean with wonderful view."

Reviewed 09 May 2017

Ellen from Singapore

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Great hotel with good service and facilities"

Sze C. from China

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Group
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (747)Booking.com Reviews (793)
8.7
Cleanliness9.1
Facilities8.7
Location8.7
Room comfort and quality9.2
Service9.2
Value for money7.9
Provided by verified guests of Agoda
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Classic Mountain View King Room
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Showing 419 verified guest comments
12345
10.0
Exceptional
LI from Taiwan
Family with teens
Premier Mountain View Family Room
Stayed 1 night in August 2018
Exceptional”
晚餐和早餐非常好,員工非常和善!這次是第二次去,有些小地方有進步!然後浴衣好像放錯了,跟別人款式不一樣,且剪裁也怪怪的,尤其夏天穿那件黑長褲很熱
Reviewed August 09, 2018
親愛的LI貴賓, 非常感謝您特地分享在日月潭的美好經驗,能在您的旅程中成為快樂的回憶是我們的榮幸,謝謝您對雲品溫泉酒店的肯定與鼓勵 。關於這次讓您留下不便的感受,謹在此向您致上最誠摯的歉意,而您提到浴衣部分為高樓層新款浴衣,您的意見我們已立即與相關主管研擬可改善的方向,並於貴賓下次入住時提供原版浴衣給您,謝謝您願意分享我們不足的地方,讓我們有改進的方向。 希望您下次安排旅程時能再一次給我們服務的機會,讓我們提供您更舒適的住宿體驗。 敬祝 闔家平安 萬事如意 總經理 陳惠慈 謹上
Responded August 09, 2018
Fleur De Chine Hotel
10.0
Exceptional
Stephanie from United States
Family with teens
Premier Lake View Family Room
Stayed 2 nights in July 2018
Great facility with lots of activities for the kids. Beautiful lake view from our room. ”
I was a little disappointed at the gym. It’s not even qualified to be called a gym. There’s only 5 equipments with one out of order. It should be separated to a diff location than the activity room. We chose to pay extra to experience the tapponyaki that my friend recommended. I was disappointed again at the food they cook. The American Tappan is even better than the one in this hotel. The buffet quality is inconsistent. One morning I tasted a very dry rice noodle and the next morning with a very wet noodle. However, I love the salad bar. Great variety of diff vegetable and creativity to add in selection.
Reviewed July 24, 2018
Dear Stephanie, Thank you for taking the time to share with us your review and please accept our sincerely apologize for any inconveniences caused during your stay. Regarding your points about the gym,tapponyaki and buffet was not so good, we immediately convey to the relevant departments to discuss and solve the issues and improve the quality of meals. And we are very happy to hear that you enjoyed our salad bar. Continuously training all staffs of Fleur de Chine hotel to provide the highest quality environment and service is always our policy, and we will keep it as well. We look forward to serving you again soon, hoping we will create an excellent vacation experience for you in the near future. Sincerely yours, Winifred General Manager of Fleur de Chine Hotel
Responded July 26, 2018
Fleur De Chine Hotel
9.2
Exceptional
Anna from United States
Family with young children
Classic Mountain View Japanese Style Room
Stayed 1 night in July 2018
Nice hotel with great views of Sun Moon Lake”
Loved everything about this hotel EXCEPT the swim cap requirement. Most 5-star resorts do not require this and although this is a cultural norm, it does not appeal to westerners at all. The staff were wonderful and hospitable. If you are there with kids and plan to use the game room, prepare to reserve the games. Some of the activities like the dress up area could have been replaced with my games since it seemed to be the biggest hit. The buffet was good and had a decent variety of food.
Reviewed July 23, 2018
Dear Anna, Thank you for sharing your valuable comment. We do apologize any inconveniences that cause you. With your experience,we shall convey to the relevant departments to discuss and improve the issues. We’re also looking forward to your revisiting, hoping we will create another excellent vacation experience for you. Yours sincerely, Winifred General Manager of Fleur de Chine Hotel
Responded July 26, 2018
Fleur De Chine Hotel
8.8
Excellent
Chung-Pei from Singapore
Family with young children
Classic Mountain View Japanese Style Room
Stayed 1 night in April 2018
Good screws. Very limited gym facility. You can enjoy great view from any corner or lobby . ”
However, the buffet is a typical eat as much as you like style. It has decent food but don’t expect gastronomical experience. The beer is free flow though.
Reviewed April 10, 2018
8.4
Excellent
LC from Taiwan
Family with young children
Classic Mountain View King Room
Stayed 1 night in March 2018
Excellent”
Thank you
Reviewed March 17, 2018
8.4
Excellent
LC from Taiwan
Family with young children
Classic Mountain View Family Room
Stayed 1 night in March 2018
Excellent”
Thank you.
Reviewed March 17, 2018
8.4
Excellent
LC from Taiwan
Family with young children
Classic Mountain View Family Room
Stayed 1 night in March 2018
Excellent”
Thank you.
Reviewed March 17, 2018
9.2
Exceptional
HUI from Singapore
Couple
Classic Lake View Japanese Style Room
Stayed 1 night in February 2018
Top notch service, but food can be improved ”
Service was excellent. The lake view was amazing. Lots of facilities that we really enjoyed. The in-room onsen was a nice touch. However, you can see that the furniture is a little dated. Buffet breakfast and dinner had a relatively extensive spread but the quality left much to be desired.
Reviewed February 26, 2018
9.6
Exceptional
houng from United States
Family with teens
Premier Lake View Family Room
Stayed 2 nights in February 2018
Excellent customer servic, excellent hot spring pools, excellent restaurants .”
Expansive, but my money is well spent. The room is clean and roomy with the Japanese style built-in hot sprint tub. You will have a beautiful lake view from pretty much all th lakeside rooms. Your fun is not going to be downgraded even if you stay in a mountain side room because the gorgeous lake view is everyehere. The buffet needs improvement. I recommend the Chinese Restaurant (more like a fusion style) across from the buffet place for dinner. It offers the most elegant dinning experience I have ever had. An excellent team of young men and young women works so hard to serve its patrons. There are so many customer service personals, and they are eager to serve. Their professionalism is a rare found. BRAVO!
Reviewed February 15, 2018
4.8
Wee from Singapore
Couple
Classic Mountain View King Room
Stayed 1 night in January 2018
Acceptable”
Rooms are very old, the roller blinds at the bath area do not have full cover, opposite rooms guests are able to see you bathing, no privacy at all. Furniture in the room is old, so is the chair and table at the balcony area. Set dinner in the Chinese restaurant is lousy, only one dish is delicious, service is not so good including Front Desk staff. The coffee in the Chinese restaurant is real lousy and to purchase a cup of latte is NT$400 plus, is ridiculous! Will not return to this hotel.
Reviewed February 01, 2018
9.2
Exceptional
Lucy from Taiwan
Family with young children
Classic Mountain View Japanese Style Room
Stayed 1 night in January 2018
Very nice hotel”
Everything was excellent about the hotel. Buffett was delicious with a lot of choices. Staff was very friendly. Even had a cart of pillow selections for you to choose. Only thing would be the shower edges were kind of moldy and soap scum. Think they could clean it better. Everything else was great!
Reviewed January 19, 2018
9.6
Exceptional
Timothy from Taiwan
Family with young children
Classic Mountain View Family Room
Stayed 1 night in January 2018
Excellent service”
I was pleasantly surprised to get a call from the hotel two days before to see if we had any special needs. When I mentioned we had a toddler, the hotel rep immediately said a crib and baby tub could be provided. The hotel even put a baby bottle sanitizer in our bathroom. Even though the room fridge only had four beverages, it was nice that they were all complimentary. The breakfast buffet was very good with good selection of both Western and Chinese cuisine. The dinner buffet had many good choices, though nothing particularly special to mention. We had come for lunch another time, and the buffet had King crab legs, but unfortunately not this time. The room had a hot spring bath that felt good, though you can only sit up straight. It is not shaped for leaning back and relaxing in the the bath. The staff were friendly, seemingly well-trained.
Reviewed January 04, 2018
10.0
Exceptional
AU from Hong Kong
Couple
Classic Lake View King Room
Stayed 2 nights in November 2017
A relaxing trip”
Very nice n beautiful view with relaxing environment! the hot spring there is great! the facilities are great with many activities provided by the hotel! really a good place to visit again!theres also shuttle bus from hotel to airport but you hv to catch up with time!
Reviewed December 20, 2017
7.2
Very good
Jerry from United States
Couple
Classic Lake View King Room
Stayed 2 nights in November 2017
Overrated”
Good scenic view from balcony and nice facilities. Very impressive check-in system while I was on hotel's courtesy shuttle service and excellent manor of check-in staff. But the food quality and preparation as well as restrictions for meal time were overpriced for a five-star hotel. It is improper to treat all the guests like group tourists. Friendly staffs but lacking of professional experience and skill to be a high end hotel.
Reviewed November 16, 2017
8.4
Excellent
Cynthia from Malaysia
Couple
Classic Lake View Japanese Style Room
Stayed 1 night in September 2017
Absolutely Beautiful Lake View”
The hotel is slightly worn along the edges but the cleanliness is good, just that its definitely not new. The view is absolutely gorgeous and the price of the room does really justify it. We stayed in a Japanese styled room with lake view. The room ambience and the lake view matched perfectly, making us feel like we were in Japan. The staff tried their very best to be accomodating and offered great service but the hotel was very full, thus we had to line up for some time for the buffet dinner which was a little odd considering the extravagant price that we paid for. Nevertheless the hotel did their best, and they even had an excellent band performance.
Reviewed September 30, 2017
4.8
Huiling from United States
Family with young children
Classic Mountain View King Room
Stayed 2 nights in July 2017
Dirty room with hairs on the floor. Bad and not fresh food!”
We were family of 4. My mom and my two young kids. Upon arrival, I have asked to upgrade us to the Japanese style room with lake views. When we checked into the room, the room has showed sighs of wear and tear on almost everything. When I walked into the bathroom, I saw hairs from previous guests on the floor and by the bathtub!! It was disappointed for the price you paid to stay in this hotel. I called and asked to change to different room. They did upgrade us to a better room and that was professional move. However; the food they served for breakfast and dinner were total disaster! Not fresh at all. You can easily see stains on the glassware and on the counter they put foods on. I don't think we will return to this hotel again
Reviewed July 26, 2017
10.0
Exceptional
Sze from China
Group
Classic Mountain View Family Room
Stayed 1 night in January 2017
lesuire”
great hotel with good service and facilities
Reviewed July 18, 2017
9.6
Exceptional
sophia from United States
Couple
Premier Lake View Family Room
Stayed 2 nights in May 2017
Very pleasant stay,super nice service and we also enjoyed the restaurants ”
The view from our room is so beautiful , we can just sit on balcony to enjoy the lake view
Reviewed May 25, 2017
9.2
Exceptional
Ga from Singapore
Family with young children
Classic Lake View King Room
Stayed 1 night in May 2017
Very enjoyable stay”
Room is nice and clean with wonderful view. Hotel facilities are great and staff are very helpful. Buffet breakfast and dinner were fantastic.
Reviewed May 09, 2017
8.0
Excellent
HAO-WEI from Taiwan
Group
Classic Lake View King Room
Stayed 1 night in March 2017
GOOD”
GOOD
Reviewed May 01, 2017
12345
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