Garden Palace Hotel
Garden Palace Hotel
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Royal Club - Room plan Garden Palace Hotel
Royal Club - Room plan
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Lobby Garden Palace Hotel
Lobby
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Interior view Garden Palace Hotel
Interior view
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Interior view Garden Palace Hotel
Interior view
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Excellent
Location
8.4
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What guests are saying:
vintage hotel with strategic location, clean and comfort
Maria from Indonesia
Business traveler
Hotel offers good services and location are good and strategically located to all places. Clean room and staff very helpful.
QUEK from Singapore
Solo traveler
Close to shopping and railway. Friendly staff great breakfast
reginald from Australia
Solo traveler
some of the room are in very old condition and the beds are quite soft great breakfast & gym
Todd from Australia
Business traveler
strategic location near plaza surabaya but need more clean and light in the bathroom because its too dark so little creepy
vora from Indonesia
Family with teens
I've stayed 4 days in this hotel with my family. The location is near train station, we can find many resto near the hotel. We requested connecting door and they've provided us.o9 Unfortunately the shower in the bathroom not in the good condition (leak)
Christina from Indonesia
Family with young children
Fix the access to gym and other facility, because kinda confusing to find the gym. thanka
dominic from Indonesia
Solo traveler

Garden Palace Hotel

Excellent location
- Inside city center
- What's nearby?
Very good
From 2040 reviewsSee what guests said
7.7
/
10
Very good room comfort and quality
7.8
Recommended by 83% of guests
Value for money7.6
Distance to city center0km
Location rating8.4
Nearest airportJuanda International Airport (SUB)
Distance to airport13.4 km
83%

would recommend to a friend

Agoda Preferred Property

  • 670 meters to public transportation

  • Airport transfer

  • Located in heart of Surabaya

  • Free Wi-Fi in all rooms!

Room choices
7.8
Very good
Room comfort & quality
This property is in high demand!Last booked 11 hours ago
Superior King
Superior King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe Thematic Room
Deluxe Thematic Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed
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Royale Suite Room
Royale Suite Room
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Royal Club
Royal Club
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
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Classic Room
Classic Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 double bed
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Classic Twin
Classic Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
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Deluxe Twin
Deluxe Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
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Superior Twin
Superior Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
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Royal Twin
Royal Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
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Royale Club Twin Room
Royale Club Twin Room
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds
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More about Garden Palace Hotel

More about Garden Palace Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (2040)Booking.com Reviews (246)
7.7
/
10
Cleanliness7.6
Facilities7.1
Location8.4
Room comfort and quality7.8
Service7.7
Value for money7.6
Provided by verified guests of Agoda
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All guests (2040)
All room types
Showing 1806 verified guest comments
12345
8.8
Excellent
Gaurav from Australia
Solo traveler
Classic Room
Stayed 1 night in October 2018
good place next to mall”
good place
Reviewed November 16, 2018
2.8
Edwin from Singapore
Family with young children
Classic Room
Stayed 1 night in October 2018
Not a pleasant stay at Garden Palace”
Bath tub very dirty - traces of dirt/stains that were not removed Mouldy ceiling in bathroom Water leaking from toilet and shower Blood stains in towel Towel already in very bad conditions - stains, not clean white anymore Smoke smell in non-smoking room Staff can only propose to change room - which I rejected because it was already late in the night to relocate my kids to other room in other floor No efforts made to compensate - although I gave several options - staff seemed to hide behind Agoda, as the payment was made via Agoda, they said they can't do anything about it
Reviewed October 19, 2018
3.2
aunchalee from Thailand
Group
Superior King
Stayed 1 night in October 2018
-100 badddddddddddddd ever service”
we book 2 room Superior King but they make as in twin room and when we notice it the wrong room we tell reception to change it but they say Superior King is 1 room left then they say upgrade to deluxe but we have to pay (WTF upgrade) it take 2 hours they try to negotiate final they give us 1 Superior King 1 twin
Reviewed October 16, 2018
6.8
Good
suryadi from Indonesia
Business traveler
Deluxe Thematic Room
Stayed 1 night in September 2018
Facilities is under renovation ”
Room still OK but little bit old, need refreshing
Reviewed October 07, 2018
8.8
Excellent
Aneng from Indonesia
Business traveler
Classic Room
Stayed 1 night in September 2018
Nice stay in the center of Surabaya”
Good location, near to shopping mall, near to Monumen Kapal Selam (within walking distance), large parking capacity, good breakfast
Reviewed October 03, 2018
6.8
Good
Rudy from Indonesia
Family with young children
Classic Room
Stayed 1 night in August 2018
we got unmaintained old room”
The location is in central of the city. So, we can go everywhere by foot. We got the old type room that came also with old type tv ,sadly the room scores low for cleanliness. But, the greatest thing is , the hotel location is next to Ice cream parlour, called Zangrandi . And it's yummy.
Reviewed September 26, 2018
7.2
Very good
bachtiar from Indonesia
Business traveler
Superior King
Stayed 2 nights in September 2018
swimming pool is not available”
general is OK but BF variety of menu food is not many
Reviewed September 23, 2018
9.2
Exceptional
KAH from Malaysia
Group
Superior King
Stayed 1 night in September 2018
Close to Shopping mall and train station”
hotel location very good as nearby to shopping mall within walking distance. room side (sup) is spacious and comfy.however. toilet condition is not up to expectation. the shower is block, water on the ground blocked and mirror is rusty
Reviewed September 18, 2018
8.8
Excellent
ZAHAR from Malaysia
Couple
Classic Room
Stayed 3 nights in September 2018
Good view from 21st floor.. Peaceful location and walking distance to popular park and monument.”
The bathroom piping need frequent maintenance.
Reviewed September 13, 2018
8.0
Excellent
Iwan from Indonesia
Solo traveler
Superior Twin
Stayed 1 night in August 2018
saya akan kembali ”
Bersih dan nyaman
Reviewed September 02, 2018
6.4
Good
Fitri from Indonesia
Couple
Classic Room
Stayed 1 night in August 2018
Great location, rooms really outdated”
Pros: Great location. At city center, near Gubeng station. Lots of culinary spots nearby Cons: the room needs to be renovated. Furniture really outdated and worn out. I got leaking bathub, chipped bathroom cabinet. Stains in bedsheet, carpet is full of dust. Breakfast varies a lot. From local cuisine like bubur ayam, lontong sayur, soto, fried rice, noodle, chicken rendang, breads, croissant, pancake and waffles, beans and sausage. But the downside is the taste. It's so so and bland especially Indonesian food
Reviewed August 25, 2018
5.2
Eunike from Indonesia
Family with young children
Classic Room
Stayed 1 night in August 2018
old hotel”
this hotel is an old hotel with bad maintenance. you can smell the oldiness and the dust once you enter the lobby. the reception is very slow for check in. the room is spacious but once you enter it, you can smell the dust. all the tools are really old and not well maintained. the cupboard was chipping, my sheet was spotty (i asked the housekeeping to change it), the bathroom was yellowish, the refrigerator was dent here and there, and the worst is the hairdryer was really really really slow. I was trying to dry my hair for almost 30 minutes and still not dry, normally only take 10 minutes for me. the breakfast was not good. they prepared various foods but the taste was aweful. it's definitely not recommended and need to improve the service and maintain all the things there.
Reviewed August 13, 2018
10.0
Exceptional
Jamaliah from Singapore
Couple
Superior King
Stayed 3 nights in August 2018
2nd time with the hotel”
2nd trip to Surabaya and accommodating in this hotel. Total worth the money. Nice hotel!
Reviewed August 12, 2018
6.8
Good
Zilal from Saudi Arabia
Couple
Stayed 1 night in September 2017
Clean and Nice”
nice Hotel for short holiday
Reviewed August 09, 2018
9.6
Exceptional
Ahmad from Indonesia
Solo traveler
Classic Room
Stayed 1 night in July 2018
Highly Recomended”
worth the money
Reviewed August 06, 2018
6.0
Kuna from Singapore
Solo traveler
Classic Room
Stayed 2 nights in July 2018
Very old hotel ”
Surprised to see the good review here. While the room was big and staff were friendly, the hotel needs a make over soon. Everything in the room is falling apart. Will not recommend this hotel.
Reviewed August 04, 2018
9.2
Exceptional
Giovanni from Indonesia
Couple
Classic Room
Stayed 2 nights in July 2018
Old but in quite good condition”
Room is spacious and the breakfast is good with a lot of choices. The aircon in the room is not working well though and the air feel stuffy.
Reviewed July 29, 2018
7.2
Very good
Surya from Indonesia
Family with young children
Superior King
Stayed 1 night in July 2018
Merely Location”
Only if you looking for location. During the breakfast time in just at 8 am, the food in the tray was mostly empty and the refill is very slow (Having the dimsum at the restaurant is better choice).
Reviewed July 14, 2018
9.6
Exceptional
Qonita from Indonesia
Family with young children
Superior King
Stayed 1 night in May 2018
value for money”
kamar luas, ukuran bed untuk kamar twinBed juga lumayan besar, ada sofa yang nyamannya sama dengan bednya. bbrp kali menginap disini, checkOut biasa jak 1, namun pernah juga jam 2 dikarenakan kami masih ada acara, dan diperbolehkan tanpa dikenakan biaya tambahan.. receptionistnya ramah, proses checkIn dan checkOut cepat makanan lumayan, mgkn perlu ditingkatkan cita rasa dan keramahannya.. selebihnya okke.. terima kasih Garden Palace
Reviewed July 11, 2018
10.0
Exceptional
linda
Family with young children
Superior King
Stayed 1 night in July 2018
great service”
I didn't get a room because it's full occupancy, and then the FO staff offered upgraded room. the housekeeping staff also helpful and very friendly.
Reviewed July 10, 2018
12345
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