Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo)
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"Good attendant and very good in assisting travelers."

deborah

08 May 2018

Superior - Guestroom Gateway Hotel (Marco Polo)
Superior - Guestroom
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Lobby Gateway Hotel (Marco Polo)
Lobby
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Lobby Gateway Hotel (Marco Polo)
Lobby
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Interior view Gateway Hotel (Marco Polo)
Interior view
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Exceptional
Location
9.4
See all 58 photos Gateway Hotel (Marco Polo)
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Gateway Hotel (Marco Polo)

Exceptional location
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Excellent
From 3391 reviewsSee what guests said
8.6
Recommended by 97% of guests
Value for money8.1
Distance to city center1.0 Km
Location rating9.4
Nearest airportHong Kong International Airport (HKG) - Hong Kong
Distance to airport24.7 km
Has restaurantYes
  • 380 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.9
Excellent
Room comfort & quality
This property is in high demand!Booked 20 times in the last 24 hours
Superior Suite
Superior Suite
...
  • City view
  • 58 m²/624 ft²
  • 2 double beds or 1 king bed
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Deluxe
Deluxe
...
  • City view
  • 27 m²/291 ft²
  • 2 single beds or 1 double b...
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Superior
Superior
...
  • City view
  • 27 m²/291 ft²
  • 2 single beds or 1 double b...
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Continental Deluxe
Continental Deluxe
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds or 1 double b...
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Deluxe Room with Breakfast
Deluxe Room with Breakfast
...
  • City view
  • 27 m²/291 ft²
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Premier Family Room
Premier Family Room
...
  • City view
  • 27 m²/291 ft²
  • 1 single bed and 1 king bed...
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Premier
Premier
...
  • City view
  • 27 m²/291 ft²
  • 2 double beds or 1 king bed
Enter dates to see prices
Superior Room with breakfast
Superior Room with breakfast
...
  • City view
  • 27 m²/291 ft²
Enter dates to see prices
Special Deal - Continental Deluxe Room with Dining Credits
Special Deal - Continental Deluxe Room with Dining Credits
...
  • 32 m²/344 ft²
  • Executive lounge access
  • 2 double beds or 1 king bed
Enter dates to see prices
Special Deal - Superior Suite with Dining Credits
Special Deal - Superior Suite with Dining Credits
...
  • 58 m²/624 ft²
  • Executive lounge access
  • 1 king bed or 2 double beds
Enter dates to see prices
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More about Gateway Hotel (Marco Polo)

More about Gateway Hotel (Marco Polo)

"Staff are helpful and friendly."

Reviewed 13 January 2018

Francis from Philippines

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Family with older children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Chinese cuisine
Chinese cuisine
Jiang Shun Fresh Water
60 m Chinese, Seafood
Yeh Lam Kwok (YLK) Restaurant
170 m Chinese, International
Kung Tak Lam Shanghai Vegetarian Cuisine
250 m Chinese, Vegan, Vegetarian
Asian cuisine
Asian cuisine
Tonkichi Tonkatsu Seafood
140 m Asian, Japanese, Seafood
Taiwan beef noodle
170 m Asian, Chinese, Soups
Prince Restaurant Tsim Sha Tsui
220 m Asian, Chinese
Japanese cuisine
Japanese cuisine
Tomikubo Handmade Japanese Udon
30 m Japanese
Chura
150 m Japanese
Morihachi Yakiniku (TST)
220 m Japanese

What they offer

"Good location, good service and spacious rooms."

Nanette from Philippines

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Family with young children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (3391)Booking.com Reviews (1519)
8.6
Cleanliness8.8
Facilities8.5
Location9.4
Room comfort and quality8.9
Service8.6
Value for money8.1
Provided by verified guests of Agoda
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Showing 2576 verified guest comments
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9.2
Exceptional
ayelet from Israel
Family with teens
Superior
Stayed 3 nights in September 2018
Exceptional”
we asked for a high floor room and initially located in the 4th floor. on the 2nd morning there were renovations so we could not sleep. we had a new room on the night after. it was un comparable and badly influenced on our stay
Reviewed September 19, 2018
Dear Ayelet, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
Responded September 20, 2018
Gateway Hotel (Marco Polo)
9.6
Exceptional
june from Indonesia
Group
Superior
Stayed 2 nights in September 2018
Hotel is perfect except for the bed”
The hotel location is super. Connected to the mall. The staffs are nice. But concern about the bed. Maybe its time for hotel to change the bed. It is not so comfortable.
Reviewed September 14, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded September 20, 2018
Gateway Hotel (Marco Polo)
10.0
Exceptional
antonette from Philippines
Family with young children
Deluxe
Stayed 3 nights in September 2018
Great location and superb service”
location is great and very accessible.
Reviewed September 10, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded September 12, 2018
Gateway Hotel (Marco Polo)
8.4
Excellent
LOH from Singapore
Family with young children
Superior
Stayed 4 nights in September 2018
Very good location ”
Very good location and friendly staff, will be return again.
Reviewed September 09, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded September 12, 2018
Gateway Hotel (Marco Polo)
9.6
Exceptional
Hendi from Indonesia
Family with young children
Deluxe
Stayed 6 nights in June 2018
Great”
Very nice location, Harbour City is a great place for shopping and the view are amazing
Reviewed September 01, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded September 04, 2018
Gateway Hotel (Marco Polo)
9.6
Exceptional
Florzelech from Philippines
Couple
Premier
Stayed 5 nights in August 2018
One of my favorite hotels in HK!”
Location is perfect since its very close to all attractions and shopping area. Friendly staff!
Reviewed August 28, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded August 29, 2018
Gateway Hotel (Marco Polo)
9.6
Exceptional
Jeanett from Philippines
Family with young children
Superior
Stayed 3 nights in August 2018
Best, nice , accessible , complete facilities , clean and new rooms , big beds ”
Our come back to gateway after 10 years maybe . Wow we were impressed by the rooms and facilities . Big rooms , big beds and handyphone Call and surf all you can . Accessible to harbour city . Amenities a lot . It’s just lobby it’s too small for a 5 star hotel . It’s quite simple too . Not so confortable seats in the lobby . The front desk also under men maybe add more people in the reception coz checking in always long line . Concierge and bell service are all ok and helpful . We will stay in gateway again .
Reviewed August 25, 2018
Dear Jeanett, Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel lobby has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts. We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Gateway Hotel. Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded August 29, 2018
Gateway Hotel (Marco Polo)
7.6
Very good
Ting from Singapore
Family with teens
Superior
Stayed 3 nights in August 2018
Very good”
The housekeeping standard could improve, the used glass still have lipstick stain on it after cleaning.
Reviewed August 23, 2018
Dear Ting, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
Responded August 24, 2018
Gateway Hotel (Marco Polo)
8.8
Excellent
Imelda from Philippines
Family with young children
Premier
Stayed 3 nights in August 2018
Babymoon With kids... ”
We decided to do a quick trip to HONGKONG to take advantage of the declared holidays in the Philippines. Little did we know that there would be a major aviation accident the day before our scheduled trip. Long story short, our 10:50am flight took off at 9:10pm. We arrived at the hotel past 1am. Luckily, we did not wait long before a hotel staff answered the phone to let us in thru the back entrance. Checking-in was a breeze since I already paid for our stay in full thru AGODA. Overall, we had a pleasant stay.
Reviewed August 22, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded August 24, 2018
Gateway Hotel (Marco Polo)
9.6
Exceptional
Christine
Group
Continental Deluxe
Stayed 3 nights in August 2018
Exceptional”
Great location, great place to stay especially if you are travelling with and elderly. All the staff are friendly and helpful and that includes the room attendant. Shops and restaurants are close by. MTR station though is not that close.
Reviewed August 14, 2018
10.0
Exceptional
Michelle from United States
Family with young children
Superior Suite
Stayed 9 nights in July 2018
Love this hotel!”
We've been staying at this hotel now for over 2 decades and love staying there everytime. The convenient location to Star Ferry (5 minute walk), MTR station (5 minute walk) and easy indoor access to 4 shopping malls and restaurants make this an unbeatable place to stay. And the Staff is always friendly and helpful!
Reviewed August 07, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded August 09, 2018
Gateway Hotel (Marco Polo)
8.8
Excellent
TAKEHIKO from Japan
Business traveler
Continental Deluxe
Stayed 2 nights in October 2017
Good location”
Nice stay in Club Floor, and nice staffs to book some dinner.
Reviewed August 05, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded August 09, 2018
Gateway Hotel (Marco Polo)
10.0
Exceptional
Guy from United States
Couple
Deluxe
Stayed 1 night in August 2017
Great Location, Great Amenities, Great Service”
Really enjoyed our weekend stay. We highly recommend!
Reviewed July 29, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded July 30, 2018
Gateway Hotel (Marco Polo)
7.2
Very good
Jennifer from Philippines
Family with teens
Premier Family Room
Stayed 3 nights in June 2018
Value for money”
Big room, nice location, best thing is the free handy phone so we're always wifi connected
Reviewed July 20, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded July 25, 2018
Gateway Hotel (Marco Polo)
10.0
Exceptional
Samantha from Philippines
Family with teens
Premier
Stayed 4 nights in June 2018
Best location”
We always stay in this hotel whenever we are in HK. Very conveniently located in the middle of Tsim Sha Tsui, with close proximity to the mall and high end stores. There are also a lot of available restaurants in the area. Overall a good place to stay, with good selection for breakfast food.
Reviewed July 14, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded July 16, 2018
Gateway Hotel (Marco Polo)
9.2
Exceptional
Avelino from Philippines
Couple
Superior
Stayed 4 nights in July 2018
Exceptional”
Location is great! Friendly helpful staff. Highly recommend
Reviewed July 10, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded July 12, 2018
Gateway Hotel (Marco Polo)
9.6
Exceptional
rerkrooj from Thailand
Family with young children
Superior Suite
Stayed 3 nights in July 2018
Very clean rooom no odor and room very new as it just renovate ”
Location heart of the shopping center plenty of food
Reviewed July 07, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded July 09, 2018
Gateway Hotel (Marco Polo)
10.0
Exceptional
Leslie from Philippines
Family with young children
Deluxe
Stayed 5 nights in May 2018
BEST HOTEL IN TST”
They gave me a very accommodating stay in exchange for the unavoidable circumstances happened in the hotel. As a regular guest, I will keep coming back! excellent service and feel at home in this nice hotel as my second home.
Reviewed June 21, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded June 25, 2018
Gateway Hotel (Marco Polo)
9.2
Exceptional
pinho from Malaysia
Family with teens
Premier Family Room
Stayed 4 nights in June 2018
Excellent ”
Location is perfect
Reviewed June 20, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded June 25, 2018
Gateway Hotel (Marco Polo)
8.0
Excellent
michael from Indonesia
Family with teens
Premier
Stayed 5 nights in June 2018
Perfect location, staffs are very helpful, room size is adequate”
Room may needs more vacuum or install air purifier to remove unwanted dust since affected my children who a bit sensitive to dust.
Reviewed June 20, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded June 25, 2018
Gateway Hotel (Marco Polo)
12345
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