Grand Inna Tunjungan Hotel
Grand Inna Tunjungan Hotel
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"Nice place to stay, near the mall."

azlan

06 October 2017

Deluxe Twin - Guestroom Grand Inna Tunjungan Hotel
Deluxe Twin - Guestroom
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Lobby Grand Inna Tunjungan Hotel
Lobby
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Lobby Grand Inna Tunjungan Hotel
Lobby
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Hotel building Grand Inna Tunjungan Hotel
Hotel building
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Excellent
Location
8.6
See all 31 photos Grand Inna Tunjungan Hotel
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Grand Inna Tunjungan Hotel

Excellent location
Stay in the heart of Surabaya - See what's nearby
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Very good
From 345 reviewsSee what guests said
7.7
Recommended by 94% of guests
Value for money7.6
Distance to city center1 km
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport13.7 km
Has restaurantYes
  • Airport transfer

  • Heart of the city

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
7.6
Very good
Room comfort & quality
Suite Single
Suite Single
...
  • City view
  • 54 m²/581 ft²
  • 1 double bed
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Deluxe Twin
Deluxe Twin
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds
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Superior Twin
Superior Twin
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds
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Superior Single
Superior Single
...
  • 28 m²/301 ft²
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Deluxe Single
Deluxe Single
...
  • 28 m²/301 ft²
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Single Superior
Single Superior
...
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    Twin Superior
    Twin Superior
    ...
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      Suite Standard
      Suite Standard
      ...
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        Superior Twin
        Superior Twin
        ...
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          Deluxe Room
          Deluxe Room
          ...
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            More about Grand Inna Tunjungan Hotel

            More about Grand Inna Tunjungan Hotel

            "Perfect locationGreat place to shop and dine"

            Reviewed 06 January 2017

            SISCA from Indonesia

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            Couple

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What they offer

            "The service staff is very excellent."

            Najwa from Malaysia

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            Family with older children
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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (345)Booking.com Reviews (152)
            7.7
            Cleanliness7.6
            Facilities7.1
            Location8.6
            Room comfort and quality7.6
            Service7.8
            Value for money7.6
            Provided by verified guests of Agoda
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            Room type
            Deluxe Twin
            Suite Single
            Superior Twin
            Superior Single
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            Showing 286 verified guest comments
            12345
            10.0
            Exceptional
            NIZAM from Malaysia
            Family with teens
            Superior Single
            Stayed 3 nights in September 2018
            We stayed for 3 nights at the hotel. Everything was excellent. Close proximity to everything needed.”
            The staffs were very friendly and helpful. The room is big and the bed was also comfortable. The best place to stay in Surabaya. Its location made it very strategic to move around the city centre. The breakfast spread was very good. Surely will stay again in this hotel for my next visit and will recommend to my family members, friends and staffs.
            Reviewed September 18, 2018
            8.4
            Excellent
            Asli from Malaysia
            Solo traveler
            Superior Single
            Stayed 3 nights in August 2018
            Good Hotel”
            Good newly renovated hotel.
            Reviewed September 09, 2018
            Dear Mr. Asli thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan, hope we can see you again on your next vacation :). sincerely, Fajar Subeni General Manager
            Responded September 10, 2018
            Grand Inna Tunjungan Hotel
            7.2
            Very good
            Asli from Malaysia
            Business traveler
            Deluxe Twin
            Stayed 3 nights in July 2018
            Nice Hotel”
            The newly renovated room is very nice. The breakfast spread is quite disappointing though.
            Reviewed July 19, 2018
            Dear Mr. Asli , Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are sorry if there is something make you uncomfortable, we always try to improve our hotel quality. please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded July 20, 2018
            Grand Inna Tunjungan Hotel
            7.2
            Very good
            Asli from Malaysia
            Business traveler
            Superior Single
            Stayed 3 nights in July 2018
            Nice Hotel”
            The newly renovated room is very good. The down side is the noise from outside the room/hotel.
            Reviewed July 19, 2018
            Dear Mr. Asli , Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are sorry if there is something make you uncomfortable. please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded July 20, 2018
            Grand Inna Tunjungan Hotel
            8.8
            Excellent
            ALFRED from Australia
            Couple
            Superior Twin
            Stayed 1 night in June 2018
            classic balinese style”
            the staff were helpful and efficient, the room clean and the breakfast was very good with many choices. It is good value considering the prime location and I would happily stay there again when next in Surabaya
            Reviewed July 10, 2018
            Dear Mr. Alfred Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really thankful for your appreciation, please let us know if you want to visit us . hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager
            Responded July 11, 2018
            Grand Inna Tunjungan Hotel
            9.6
            Exceptional
            Novie from Indonesia
            Family with young children
            Superior Single
            Stayed 1 night in May 2018
            Exceptional”
            makanan nya enak. lobby luas dan nyaman. meskipun hotel lama tapi sudah renovasi dan nyaman.
            Reviewed July 09, 2018
            Yang Terhormat, Ibu Novie Terima kasih atas ulasan yang diberikan pada Grand Inna Tunjungan, kami akan selalu berusaha meningkatkan kualitas hotel untuk kepuasan pelanggan kami, semoga kami dapat berjumpa kembali dengan Ibu dilain waktu. Salam, Fajar Subeni General Manager
            Responded July 11, 2018
            Grand Inna Tunjungan Hotel
            8.8
            Excellent
            yunus from Indonesia
            Family with young children
            Superior Twin
            Stayed 1 night in June 2018
            nice old hotel”
            nice place, but please upgrade your bed quality
            Reviewed July 03, 2018
            Dear Mr. Yunus, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and we do really apologize for it. . please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded July 04, 2018
            Grand Inna Tunjungan Hotel
            8.4
            Excellent
            Akhmad from Indonesia
            Business traveler
            Superior Twin
            Stayed 1 night in May 2018
            Hotel tua dengan lokasi yang trategis”
            Hotel ini terletak di pusat kota surabaya, walaupun sudah hotel lama, tapi perawatan dan renovasi fasilitas cukup bagus
            Reviewed June 19, 2018
            Yang Terhormat, Bapak Akhmad Terima kasih atas ulasan yang diberikan pada Grand Inna Tunjungan, semoga kami dapat berjumpa kembali dengan Bapak dilain waktu. Salam, Fajar Subeni General Manager
            Responded June 21, 2018
            Grand Inna Tunjungan Hotel
            6.0
            edy from Indonesia
            Family with young children
            Suite Single
            Stayed 1 night in April 2018
            1”
            1
            Reviewed May 25, 2018
            Yang terhormat, Bapak Edy Terima kasih atas ulasan yang diberikan pada Grand Inna Tunjungan, kami mohon maaf apabila terjadi sesuatu yang kurang berkenan, semoga kami dapat berjumpa kembali dengan Bapak di lain waktu. Salam, Fajar Subeni General Manager
            Responded May 28, 2018
            Grand Inna Tunjungan Hotel
            6.8
            Good
            Elvi from Indonesia
            Family with teens
            Superior Twin
            Stayed 1 night in May 2018
            good location hotel”
            the location is good, spacious room, staff are kind and friendly need more cleanliness bed cover and blanket need more various breakfast
            Reviewed May 15, 2018
            6.8
            Good
            Engelbertine from Indonesia
            Family with young children
            Superior Single
            Stayed 2 nights in April 2018
            Wonderful stay. ”
            Look forward to next trip/stay
            Reviewed May 02, 2018
            Dear Mr. Engelbertine, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded May 07, 2018
            Grand Inna Tunjungan Hotel
            7.6
            Very good
            Abdul from Brunei Darussalam
            Business traveler
            Superior Twin
            Stayed 5 nights in April 2018
            Very Nice Hotel . . .”
            1st of all, I always stayed in this hotel every time I visited Surabaya for whatever occasion. I like this hotel because of it fits to my needs though it has a lot of missing new modern facilities such as "No In Room Deposit Box", "No Workout Gym" & "a few of Non-facelifted Rooms for smokers on level 5". I wish that every rooms at level 5 shall be facelift in the near future . . . The discouraging Rooms to stay are in the Front side, because of noisy traffic. But this is not big deal. . . I prefer to stay rooms on the rear side just to stay away from it but it is also depend on the availability. . . I also found out the internet was inaccessible for the last/end row rooms. Hopefully this matter will be cured as soon as possible. The staffs are generally very nice & friendly especially on the receptionist counter. The nearby Shopping Centre is known as Tunjungan Plaza (TP) with a lot of Food courts, Resto & shops. Nearby 24 hrs KFC & Mc D also available in just a 5 minutes walk.
            Reviewed April 19, 2018
            Assalamualaikum Mr. Abdul Warmest Greetings from Grand Inna Tunjungan Hotel Surabaya Happy to know that you are enjoy during your stay with us, although there are no some facilities like in room deposit box, workout gym, and facility room for smokers, hope this facility will be for your next coming. Warm Regards, Mohamad Safik Marketing Manager
            Responded April 20, 2018
            Grand Inna Tunjungan Hotel
            9.2
            Exceptional
            Praewpannara from Thailand
            Business traveler
            Superior Single
            Stayed 2 nights in March 2018
            Overall is Okay.”
            pros : the location is so closed to the biggest mall in Surabaya. The hotel is clean and comfy. The staffs can speak English. They are friendly and helpful. cons : The hotel is quite old. The room is not soundproof at all. I could hear loud music from the outside in my room. Some facilities in the room were broken, such as my bath tab, there was only hot water coming.
            Reviewed March 12, 2018
            Dear Mr. Praewpannara , Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really sorry if there is something make you uncomfortable, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 25, 2018
            Grand Inna Tunjungan Hotel
            6.0
            susanty from Indonesia
            Business traveler
            Superior Twin
            Stayed 1 night in November 2017
            need improvement”
            old hotel and need some improvement
            Reviewed February 19, 2018
            Dear Mrs. Susanti, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 25, 2018
            Grand Inna Tunjungan Hotel
            6.0
            Arif from Indonesia
            Family with young children
            Superior Twin
            Stayed 1 night in December 2017
            The best Value for Money at the time of Pick Season”
            The hotel is very old. Bathtub has mold all over the place but the room is clean. Breakfast has a lot of selection but most of them are sub-par and they will try to charge you on anything they possibly can. Swimmingpool is small but clean and good (my children like it).
            Reviewed January 04, 2018
            Dear Mr. Arif, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 25, 2018
            Grand Inna Tunjungan Hotel
            8.0
            Excellent
            azlan from Malaysia
            Couple
            Superior Twin
            Stayed 3 nights in March 2017
            nice place to stay”
            nice place to stay, near the mall.
            Reviewed October 06, 2017
            Dear Mr. Azlan, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 25, 2018
            Grand Inna Tunjungan Hotel
            7.6
            Very good
            fandy from Indonesia
            Business traveler
            Superior Twin
            Stayed 2 nights in March 2017
            good location ”
            good location and nearby shopping centre
            Reviewed June 29, 2017
            Dear Mr. Fandy, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 25, 2018
            Grand Inna Tunjungan Hotel
            10.0
            Exceptional
            Najwa from Malaysia
            Family with teens
            Superior Twin
            Stayed 2 nights in March 2017
            Excellent service”
            Good location & walking distance to Tunjungan Plaza. The service staff is very excellent. They really know how to treat the customer well. Definitely will come again if go to Surabaya.
            Reviewed June 15, 2017
            Dear Mrs. Najwa, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 25, 2018
            Grand Inna Tunjungan Hotel
            6.0
            JESSE from Australia
            Family with young children
            Superior Twin
            Stayed 4 nights in May 2017
            Good location but not good food”
            Very muslim hotel not for westerners. Food is old and we noticed served again next day. Location is across the road from a nice mall. Very Muslim hotel.
            Reviewed June 09, 2017
            Dear Mrs. Jesse, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 26, 2018
            Grand Inna Tunjungan Hotel
            6.0
            Rinaldi from Indonesia
            Business traveler
            Deluxe Twin
            Stayed 1 night in January 2017
            Average, might be a bit less, just a bit”
            The hotel is old, good location, very close to one of the biggest mall in Surabaya. Nothing special.
            Reviewed May 22, 2017
            12345
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