Grand Kempinski Hotel Shanghai
Grand Kempinski Hotel Shanghai
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 Grand Kempinski Hotel Shanghai
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Lobby Grand Kempinski Hotel Shanghai
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Lobby Grand Kempinski Hotel Shanghai
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Interior view Grand Kempinski Hotel Shanghai
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Excellent
Location
8.7
See all 65 photos Grand Kempinski Hotel Shanghai
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Removed from saved list
2017

Grand Kempinski Hotel Shanghai

Excellent location
See what's nearby
Excellent
From 545 reviewsSee what guests said
8.5
Recommended by 89% of guests
Value for money8.2
Distance to city center4 km
Location rating8.7
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport16.8 km
Has restaurantYes
  • 340 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked 8 hours ago
Superior City View
Superior City View
...
  • City view
  • 52 m²/560 ft²
  • 1 king bed or 2 single beds
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Grand Executive City View Room
Grand Executive City View Room
...
  • City view
  • 52 m²/560 ft²
  • 1 queen bed or 2 single bed...
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Superior Double or Twin
Superior Double or Twin
...
  • City view
  • 40 m²/431 ft²
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Executive Suite
Executive Suite
...
  • City view
  • 85 m²/915 ft²
  • 1 king bed
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Pearl Suite
Pearl Suite
...
  • River view
  • 102 m²/1098 ft²
  • 1 king bed
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Executive City View
Executive City View
...
  • City view
  • 43 m²/463 ft²
  • 1 king bed or 2 double beds
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Diplomatic Suite
Diplomatic Suite
...
  • River view
  • 104 m²/1119 ft²
  • 1 king bed
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Executive Bund View
Executive Bund View
...
  • River view
  • 45 m²/484 ft²
  • 1 king bed or 2 double beds
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Deluxe Bund View
Deluxe Bund View
...
  • River view
  • 56 m²/603 ft²
  • 1 king bed or 2 semi double...
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Double Or Twin Deluxe
Double Or Twin Deluxe
...
  • 43 m²/463 ft²
  • Bathtub
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More about Grand Kempinski Hotel Shanghai

More about Grand Kempinski Hotel Shanghai

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Chinese cuisine
Chinese cuisine
Hai Yi Seafood (BinJiang Avenue)
110 m Chinese, Seafood
Zhou Tian Zhou Di (DongFangMing Zhu)
500 m Chinese
ZhengDou Zhou Mian ZhuanJia (Guo Jin Center)
500 m Chinese
Asian cuisine
Asian cuisine
Bellagio Cafe (LuJia Zui)
110 m Asian, Taiwanese
O'Yamee Restaurant 欧米亚餐厅
390 m Asian, Italian
Takumi Robata and Sake Bar
450 m Asian, Japanese, Seafood
Japanese cuisine
Japanese cuisine
YinZuo MeiLin ShangHai Dian (ShiJi Avenue)
450 m Japanese
Ri Zhen RiBen Restaurant
710 m Japanese
Jia You HuanQiu Shi Shang TianDi
710 m Japanese

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (545)Booking.com Reviews (1146)
8.5
Cleanliness9.0
Facilities8.6
Location8.7
Room comfort and quality8.5
Service8.4
Value for money8.2
Provided by verified guests of Agoda
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Superior City View
Deluxe Bund View
Executive City View
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Showing 343 verified guest comments
12345
5.6
Lam from Hong Kong
Couple
Deluxe Bund View
Stayed 2 nights in September 2018
Sound insulation no good”
Noisy can hear people walking upstairs Woken up children in adjacent room
Reviewed September 23, 2018
9.2
Exceptional
Hans from Germany
Family with teens
Grand Studio
Stayed 1 night in September 2018
We really enjoyed this rather short stay. Arriving late, we were greeted and received an upgrade ”
Good spa wirh swimming pool, the kids liked it The bar was nice but a bit expensive but with nice views Unfortunately we had no time for breakfast amd had to leave early
Reviewed September 10, 2018
10.0
Exceptional
Mei from Singapore
Solo traveler
Superior City View
Stayed 2 nights in November 2017
Exceptional”
Grand and excellent!
Reviewed September 10, 2018
8.8
Excellent
Zaini from Malaysia
Couple
Superior City View Twin (sole use)
Stayed 2 nights in July 2018
Account Got Hacked”
Somebody hacked into my account and use my particulars to book this room. be careful guys. Agoda is not safe!
Reviewed July 27, 2018
Dear Guest, thank you for taking time to share your sincere feedback with us. We feel very sorry to hear you met this problems, please contact with Agoda immediately. Hope everything will be fine!
Responded July 30, 2018
Grand Kempinski Hotel Shanghai
10.0
Exceptional
VINCENT from United States
Solo traveler
Deluxe Bund View
Stayed 4 nights in April 2018
Excellent Atmosphere & Location”
Very much enjoyed my 4 days stay. Room is clean and wonderful view of the river. World-class breakfast with several stations containing wide selection. The staffs were very courteous and took care of my requests almost immediately. Location near Subway Line 2 and the River Ferry Station. Multiple shops and restaurants are at walking distance too.
Reviewed May 04, 2018
Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment! It was our great pleasure to be able to provide you with such a good experience in Shanghai here at Grand Kempinski Hotel Shanghai. We look forward to welcome you back on your next visit to Shanghai. Hope we can have another opportunity to serve you in the near future.
Responded July 24, 2018
Grand Kempinski Hotel Shanghai
8.0
Excellent
SUGENG from Indonesia
Business traveler
Deluxe Bund View
Stayed 5 nights in April 2018
Very good”
My Luggage wasn’t send to my room altough reception staff said on the way, have to find out at concierge, had to find it myself to concierge
Reviewed April 16, 2018
Dear Guest, greetings from Grand Kempinski Hotel Shanghai!We sincerely apologize for the unpleasant experience you had. We will continue to enhance and improve our services. Your feedback is valuable for our improvement. We look forward to welcoming you back to Grand Kempinski Hotel Shanghai and witness our perfect!
Responded April 24, 2018
Grand Kempinski Hotel Shanghai
7.6
Very good
Leslie from Singapore
Couple
Deluxe Bund View
Stayed 1 night in February 2018
Nice hotel but bad stay”
Nothing wrong with the facilities, just some operational issues. Firstly, we went to the pool upstairs and were told we need a swimming cap. Obviously we didn't bring ours so we were told to buy one for 60rmb. What a rip off! It should be cheaper, or at least offer some for loan. After paying 1500rmb for our room, being asked to pay extra is such a disappointment. Secondly we heard the breakfast was fantastic which is why we booked and bought the breakfast package. But we never got to find out. The queue was not so long, but the staff told us to go upstairs to their "other" restaurant as there is no queue she said. I asked her is it the same as downstairs, and she said yes. Total rubbish. The hotel basically coverted one of their ballroom into some second rate make shift restaurant. We had to share a table with 7 other Chinese people. Was so crowded and uncomfortable. Furthermore the food was NOT the same as downstairs. They just got some trays, and filled it with some of the food from downstairs and brought it up. I felt like a college student at a back packers. I was furious and eventually approached one of their managers. She just said she will relay the my complaint to her manager. I did not believe her, so I wrote a letter. After writing the letter I called the F&B manager and told him my issue. He gave me a small gift (cakes, chocolates) as an apology. I wrote him an email afew days later requesting a buffet voucher which I received. So in summary, they oversold their breakfast add on, staff didn't provide correct information, and I had to call/write to get compensated.
Reviewed March 03, 2018
Dear Guest, I am very sorry to read that your experience did not match your expectations. Please do accept my sincere apologies for any inconvenience caused. Providing excellent service that is gracious, personalized and attentive is our top priority and we’ll continue to train our team of hard-working colleagues on a daily basis. Our hotel management team has started looking into this issue and implementing solutions to prevent this problem from happening again. Hopefully we still have the opportunity to offer you better services in your future stay with us.
Responded March 06, 2018
Grand Kempinski Hotel Shanghai
10.0
Exceptional
Evelin from China
Group
Deluxe Bund View
Stayed 2 nights in February 2018
Excellent stay”
All the staff at the Executive Lounge, including Leo Li, were amazing. Everyone did their best to make our stay very warm and comfortable. We would most certainly recommend the hotel to our friends. The views were uplifting and the food in the lounge was delicious.
Reviewed February 19, 2018
Dear Guest, thank you for taking time to share your recent experience at Grand Kempinski Hotel Shanghai. We appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Responded February 22, 2018
Grand Kempinski Hotel Shanghai
8.0
Excellent
Nawaphan from Thailand
Couple
Deluxe Bund View
Stayed 2 nights in August 2017
Prime Location near Business Center and Oriental Pearl Tower”
Prime Location near Business Center and Oriental Pearl Tower
Reviewed January 07, 2018
Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment. We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceeded your expectation.
Responded January 09, 2018
Grand Kempinski Hotel Shanghai
6.0
Brett from Singapore
Couple
Deluxe Bund View
Stayed 2 nights in December 2017
10mins walk to train station.”
Pales in comparison to Siam Kempinski. Gym was decent although we expected more.
Reviewed January 03, 2018
Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment. We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceeded your expectation.
Responded January 09, 2018
Grand Kempinski Hotel Shanghai
6.4
Good
Aloysius from Singapore
Couple
Superior City View
Stayed 2 nights in December 2017
Nothing exceptional”
I had high expectations for this hotel given the history, and class. I was not overwhelmed by the experience. It was a decent stay expected of a five star hotel but no wow factor. It is quite a distance from the nearest train station. Right next to DBS tower. I had hoped for better so the expectations fell short in terms of the value in return. The furnishing could be improved as it is getting slightly dated.
Reviewed December 27, 2017
Dear Guest, thank you for having taken a moment to share your experience with us. We appreciate your thoughtful comments, however we regret that your experience was not a perfect one. And we shall continue to strive to even further improve our services and attentions to our customers. We look forward to an opportunity of welcoming you back to Grand Kempinski Hotel Shanghai.
Responded December 29, 2017
Grand Kempinski Hotel Shanghai
9.6
Exceptional
Henson from Philippines
Group
Deluxe Bund View
Stayed 1 night in December 2017
Execellent Hotel”
Stayed here for a night Dec. 2-3, 2017. We got here a bit early and the room wasn’t ready yet. We went back around 3pm and checked-in. We were surprised that we have been upgraded to executive room. Checked-in was fast. The room was great. Love the facilities of the hotel. The hotel is very near the oriental pearl tower and about 10-15mins walk. The few things that i think the hotel needs to improve are: 1. Hospitality of the staff. (When we checked-in around 11am, the male front desk staff does not smile at all and looks very serious. I had stayed for several 5 star hotels and i never experienced this before.) 2. For the room, maybe they can add bluetooth speaker. 3. Coffee amenities - i’m not sure if they have sweeteners like splenda or equal but in the room did not found any. Did not bother to ask anymore. Overall i would still recommend this hotel and had wonderful stay.
Reviewed December 04, 2017
Dear guest Thank you for taking the time to share your comments.We are pleased you enjoyed the guestroom experience.I am so sorry to hear that you did not find sweeteners.I think if you not find it next time,please contact us to help you.And about your comment, we will feedback to hotel management and improve service quality.We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.
Responded December 05, 2017
Grand Kempinski Hotel Shanghai
10.0
Exceptional
Lee from China
Family with young children
Deluxe Bund View
Stayed 2 nights in October 2017
very good”
very good experience。
Reviewed October 12, 2017
Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment! It was our great pleasure to be able to provide you with such a good experience in Shanghai here at Grand Kempinski Hotel Shanghai. We are pleased to learn that you truly enjoyed our rooms, helpful service and delicious food.
Responded October 13, 2017
Grand Kempinski Hotel Shanghai
8.8
Excellent
tan from Indonesia
Family with teens
Superior City View
Stayed 1 night in September 2017
good hotelllllllll”
breakfast is ok location next to oriental tower
Reviewed October 04, 2017
Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment! It was our great pleasure to be able to provide you with such a good experience in Shanghai here at Grand Kempinski Hotel Shanghai. We are pleased to learn that you truly enjoyed our rooms, helpful service and delicious food.
Responded October 13, 2017
Grand Kempinski Hotel Shanghai
8.8
Excellent
william from Indonesia
Business traveler
Deluxe Bund View
Stayed 2 nights in September 2017
Love the place”
The hotel is awesome, tou can walk 10-15 minutes to IFC mall. The whirpool is facing huangpu river , it is awesome at night. The only problem here is the water, as i like to shower in a cold water, their water is barely cold and sometimes only hot water. Other than that, love it!
Reviewed September 24, 2017
7.6
Very good
Alice from United States
Business traveler
Deluxe Bund View
Stayed 2 nights in September 2017
Very good”
I was in a rush and needed something printed out before a meeting, and on my way out asked the concierge if he could help. "No request is too small" is their slogan. Yet, he was not willing to help at all and said I would have to go up to the 28th floor. I found this extremely disappointing. I had a conference here but I would not stay here again.
Reviewed September 22, 2017
6.0
Adam from United Kingdom
Business traveler
Deluxe Bund View
Stayed 2 nights in September 2017
Big and busy - good location”
First impression of the room was that it was a little old fashioned with an old smell to the room but I had a fantastic view out across the river. Small things like the Minibar look very sad and they could do with updating that and filling up the minibar. Other disappointing aspect was that the room service menu only runs until 10pm. After that you can order from one of 3 sandwiches. If you want to be close to the financial district this is a great spot to stay at a reasonable rate.
Reviewed September 20, 2017
Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.
Responded September 21, 2017
Grand Kempinski Hotel Shanghai
8.4
Excellent
SHIBUTANI from Japan
Solo traveler
Deluxe Bund View
Stayed 2 nights in January 2017
Excellent”
excellent
Reviewed July 17, 2017
7.6
Very good
andry from Indonesia
Family with teens
Superior City View
Stayed 1 night in June 2017
Good location,cleanliness room”
Room facilities and location very good but concierge staff no good.no help anything.no good service for staff
Reviewed June 30, 2017
Dear Guest, thank you for having taken a moment to share your experience with us. We appreciate your thoughtful comments, however we regret that your experience was not a perfect one. And we shall continue to strive to even further improve our services and attentions to our customers. We look forward to an opportunity of welcoming you back to Grand Kempinski Hotel Shanghai.
Responded July 04, 2017
Grand Kempinski Hotel Shanghai
4.8
YEWMENG from Singapore
Business traveler
Deluxe Bund View
Stayed 1 night in February 2017
Out of the way.... ”
Nice hotel and value for money, out of the way from the airport, Clean hotel.
Reviewed May 20, 2017
Dear Guest, thank you for your wonderful review, great you enjoyed your stay and our hotel and our service met your satisfaction. Hope you enjoy your time in Shanghai.
Responded July 04, 2017
Grand Kempinski Hotel Shanghai
12345
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