Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Kuala Lumpur
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Grand Premier Suite - Guestroom Grand Service Suite at Times Square Kuala Lumpur
Grand Premier Suite - Guestroom
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Interior view Grand Service Suite at Times Square Kuala Lumpur
Interior view
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Interior view Grand Service Suite at Times Square Kuala Lumpur
Interior view
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Swimming pool Grand Service Suite at Times Square Kuala Lumpur
Swimming pool
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Excellent
Location
8.6
See all 31 photos Grand Service Suite at Times Square Kuala Lumpur
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Grand Service Suite at Times Square Kuala Lumpur

Excellent location
- Inside city center
Good
From 82 reviewsSee what guests said
6.3
/
10
Value for money6.0
Distance to city center5.4 km
Location rating8.6
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.2 km
  • 100 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
This property is in high demand!Last booked a few minutes ago
Grand Family Suite
Grand Family Suite
...
  • Room size: 99 m²/1066 ft²
  • City view
  • 2 single beds and 1 king be...
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Grand Superior Suite
Grand Superior Suite
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 queen bed
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Grand Premier Suite
Grand Premier Suite
...
  • Room size: 10 m²/108 ft²
  • City view
  • 1 single bed and 1 king bed
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Grand Standard Suite
Grand Standard Suite
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 queen bed
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Superior Double/Twin Room
Superior Double/Twin Room
...
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    Two Bedroom Deluxe Quad Room
    Two Bedroom Deluxe Quad Room
    ...
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      Premium Triple Room
      Premium Triple Room
      ...
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        Superior Triple Room
        Superior Triple Room
        ...
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          Club Premium Triple Room
          Club Premium Triple Room
          ...
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            Studio Double Room
            Studio Double Room
            ...
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              More about Grand Service Suite at Times Square Kuala Lumpur

              More about Grand Service Suite at Times Square Kuala Lumpur

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What to eat nearby

              Asian cuisine
              Asian cuisine
              Absolute Thai
              40 m Asian, Thai, Vegetarian
              Muhammad Khalid curry house
              80 m Asian, Indian, Malaysian
              Tokyo Kitchen, Berjaya Times Square
              80 m Asian, Japanese, Sushi
              Chinese cuisine
              Chinese cuisine
              Dynasty Dragon Seafood Restaurant
              80 m Chinese, Seafood
              Restoran Venny
              210 m Chinese
              Hong la Qiao
              230 m Chinese
              Halal food
              Halal food
              Al-Halabi Gourmet Restaurant
              310 m Halal, Lebanese, Mediterranean
              Sahara Tent
              480 m Halal, Lebanese, Middle Eastern
              The Castle
              580 m Halal, Lebanese, Mediterranean

              What they offer

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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (82)Booking.com Reviews (92)
              6.3
              /
              10
              Cleanliness5.5
              Facilities6.2
              Location8.6
              Room comfort and quality5.6
              Service5.9
              Value for money6.0
              Provided by verified guests of Agoda
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              Room type
              Grand Standard Suite
              Grand Superior Suite
              Grand Premier Suite
              Grand Family Suite
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              Showing 66 verified guest comments
              1234
              4.8
              DANNY from Singapore
              Group
              Grand Standard Suite
              Stayed 3 nights in March 2018
              Horrible check-in”
              The managing agents for the property were not good. Very inefficient, and the check-in process is ridiculous. The managing agent was not very good at explaining the process. Will definitely not book this type of accommodation at Berjaya again.
              Reviewed April 04, 2018
              3.2
              Pang from Malaysia
              Solo traveler
              Grand Standard Suite
              Stayed 1 night in February 2017
              A disappointing experience”
              First, i was waiting the person in-charge at the lobby to check in the room for more than 30 minutes, no place to sit and you only can stand over there and wait him. The person in-charge is non local and most of the time he does not pick up my call. Second, the room is in very bad situation, uncleaned bed and toilet, non functional water heater etc. The sofa, lamps, curtains and bed are very worn out. Third, i have fully paid the room fare via AGODA but the person in-charge still asked a deposit of RM200 from me without early notification. This is a totally disappointing experience and i will never stay here again!
              Reviewed October 21, 2017
              10.0
              Exceptional
              Florinda from Philippines
              Family with young children
              Grand Standard Suite
              Stayed 1 night in October 2017
              nice room”
              i so much love the room its so relaxing and the room was so nice, and the person who assist us mr.john is very helpful and kind, surely will comeback and recommend to my friends... many times i book other room at timesquare theres no laundry , but the room i book got inside a laundry machine very convinient if going back home all our clothes are clean and dry...
              Reviewed October 10, 2017
              3.2
              AIDA from Singapore
              Family with young children
              Grand Family Suite
              Stayed 3 nights in November 2016
              Acceptable”
              We are surprise that some Arab guy greet instead of normal hotel check in. And the room are all very dirty even we ask to change to another room but still he gave us dirty room. Bedsheet and blanket stains all over carpet with stains and marks on the floor. Ants and cockroaches everywhere...well do I need to say more?
              Reviewed September 22, 2017
              5.6
              munyati from Malaysia
              Group
              Grand Premier Suite
              Stayed 2 nights in May 2017
              Worst”
              Stupid toilet. Not convenient at all for muslim. Stain all over in the toilet. Tv not working. Damn hard to open the door using key, not key card. Old fashioned. The agent was okay.
              Reviewed May 14, 2017
              8.8
              Excellent
              Evy from Malaysia
              Group
              Grand Premier Suite
              Stayed 1 night in April 2017
              Awesome!”
              Close to everything fun!
              Reviewed May 09, 2017
              6.4
              Good
              Zawaniah from Malaysia
              Group
              Grand Standard Suite
              Stayed 1 night in May 2016
              Good”
              The management is a little messy... run by middle easterns and not systematic.. no proper reception or whatsoever... but d view from d room is superb
              Reviewed May 01, 2017
              4.4
              OSMALI from Brunei Darussalam
              Group
              Grand Premier Suite
              Stayed 2 nights in April 2017
              Misleading Title of 'Grand Service'”
              The suite is not affiliated with the Berjaya Hotel, kindly take note. Paid good money to stay here. Only good thing were its great location (shopping mall and near to monorail station) and the suite were quite spacious. Otherwise, it was disappointing experience. TIP: when you book this suite, DO NOT check-in at the Berjaya Hotel reception, they will not entertain you at all. Cleanliness: the room was not ready when we arrived, rubbish was everywhere, beds were messy, used utensils everywhere. Staff asked us to just settled-in our luggages and went out for lunch and returned 1 hour later so that they could "make-up room". When we returned, the suite was still in a mess (just like how we left it). Only after we called the manager, the housekeeping team came. Then, asked us again to leave the suite and returned after 20 minutes. Gym - Double Standards were given I could use the gym facilities, however because of I'm not the Berjaya Hotel customer, towel was not provided. Facilities: 1. Bring your own toiletries, being a 'Grand Service Suite', the company only provide you with towel and tiny soaps. 2. Kitchen fully equipped with utensils including a microwave oven (but not a cooker) 3. Strong wifi in the room.
              Reviewed April 25, 2017
              2.8
              Siti from Singapore
              Family with young children
              Grand Premier Suite
              Stayed 2 nights in April 2017
              Bad service ”
              We are totally dissapointed with the whole thing.. The room and worst thing, we didnt know that this Grand service suite doent include ANY service from the Time Square hotel services. No room service at all.. We collected our room key from an agent outside the hotel. And counication was very bad. No wifi at all for the whole 3 days. Promise to get us the wifi and get back to us within half an hour but till we check out, there isnt any apologies at all from the agent. He act as if nothing happen. The room is in very bad situation, uncleaned bed n toilet. The sofa, lamps, cutains and bed are very worn out. The toilet shower tap also spoilt! We had a very unpleasant stay with this room.
              Reviewed April 17, 2017
              3.6
              Rasheed from Myanmar
              Business traveler
              Grand Standard Suite
              Stayed 2 nights in April 2017
              Awful stay , never recommended to others,”
              It was firstime in my life the panic stay there , no lobby not a bottle was provided no clean but huge room , lots of dust inside bedsheets and pillows are low quality and cleaned ,
              Reviewed April 15, 2017
              6.0
              Christopher from Malaysia
              Family with young children
              Grand Premier Suite
              Stayed 1 night in March 2017
              Above average”
              Wifi cannot using , towel very dirty
              Reviewed March 24, 2017
              3.2
              Cass from Malaysia
              Couple
              Grand Standard Suite
              Stayed 1 night in January 2017
              Horrible Experience”
              Dirty / very dark/ Old
              Reviewed January 30, 2017
              4.8
              azrol from Brunei Darussalam
              Solo traveler
              Grand Superior Suite
              Stayed 2 nights in January 2017
              not value for the money”
              great location but poor maintenance on room itself
              Reviewed January 16, 2017
              8.8
              Excellent
              Dayang from Singapore
              Family with young children
              Grand Family Suite
              Stayed 2 nights in December 2016
              Value for money”
              Great stay...entertainment, food & shopping.
              Reviewed January 14, 2017
              4.4
              Woon from Malaysia
              Family with young children
              Grand Superior Suite
              Stayed 2 nights in December 2016
              facilities are bad”
              location good but facilities are bad.
              Reviewed December 18, 2016
              8.0
              Excellent
              MING from Malaysia
              Business traveler
              Grand Standard Suite
              Stayed 1 night in November 2016
              Need improve on Facility”
              I request for Hair Dryer and Iron with iron board with the person in-charge, they never give me. Hope the management can provide Hair Dryer and Iron in the room. Thank You So Much.
              Reviewed November 21, 2016
              6.4
              Good
              Nurul from Singapore
              Group
              Grand Family Suite
              Stayed 1 night in November 2016
              Worth to stay because of Berjaya Times Square retail shops and food”
              We got a high floor. But room was not like what was shown in the pictures. We regretted staying.
              Reviewed November 10, 2016
              2.8
              yuki from Malaysia
              Family with teens
              Grand Family Suite
              Stayed 1 night in November 2016
              room old”
              room old door lock broken
              Reviewed November 04, 2016
              6.4
              Good
              Kamarulzaman from Singapore
              Couple
              Grand Superior Suite
              Stayed 2 nights in June 2016
              First scare”
              Bathroom was leaking from broken pipe beneath bathtub. First night upon receipt of room a cockroach was seen loitering around bathroom and housekeeper had to slap it with a bath slippers.
              Reviewed June 12, 2016
              6.8
              Good
              KARL from Philippines
              Family with young children
              Grand Standard Suite
              Stayed 2 nights in May 2016
              Clean but needs upgrade and maintenance”
              My suite needs upgrade. Stay was good due to proximity of the suite to public transportation.
              Reviewed May 19, 2016
              1234
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