Hotel Equatorial Penang
Hotel Equatorial Penang
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Garden Suite - Guestroom Hotel Equatorial Penang
Garden Suite - Guestroom
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Lobby Hotel Equatorial Penang
Lobby
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Lobby Hotel Equatorial Penang
Lobby
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Interior view Hotel Equatorial Penang
Interior view
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Very good
Location
7.4
See all 6 photos Hotel Equatorial Penang
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What guests are saying:
very good quality room & great staff service. View from balcony is great.
Bernice from Malaysia
Business traveler
Room was elegantly done up. Very spacious. Staff was very friendly and helpful
Aidil from Singapore
Family with young children
simply superb
Chinmoy from India
Business traveler
They have refurbished the hotel and it's really comfortable! We really emjoyed the stay , it was really relaxing.
TAN from Malaysia
Family with teens
was only here for 1 night but very nice hotel...will defenitely return.
jamie from Malaysia
Family with teens
wifi good, breakfast good, spacious room with full amenities, no complaints. Main issue would be location, nothing within walking distance, need a car or taxi to get out to nearest shops
VINCENT from Malaysia
Business traveler
Peace full hotel come with very nice view. Love the pool and facilities.
Mohd from Malaysia
Business traveler
the regular shuttle bus service was convenient Ideal hotel to relax and rejuvenate Super clean and comfortable.
Tasneem from Singapore
Family with young children
Very friendly and attentive staff
nik from Malaysia
Couple
Parking spaces quite far from lobby. Room is large. Old hotel but well-maintained. One superb thing is they have huge collection of movies in the tv. Breakfast is just nice. Beautiful and breath-taking hotel’s environment.
Farahiyah from Malaysia
Couple

Hotel Equatorial Penang

Very good location
What's nearby?
Excellent
From 1950 reviewsSee what guests said
8.0
/
10
Excellent cleanliness
8.5
Recommended by 92% of guests
Value for money7.9
Distance to city center18 km
Location rating7.4
Nearest airportPenang International Airport (PEN)
Distance to airport4.5 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Last booked 7 hours ago | 50 travelers are looking at this property right now
Garden Suite
Garden Suite
...
  • Room size: 12 m²/129 ft²
  • Garden view
  • 1 king bed & 1 king bed
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Garden Suite Apartment
Garden Suite Apartment
...
  • Room size: 140 m²/1507 ft²
  • 1 super king bed
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Junior Suite
Junior Suite
...
  • Room size: 77 m²/829 ft²
  • Balcony/terrace
  • 1 king bed
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Club Premier
Club Premier
...
  • Room size: 41 m²/441 ft²
  • City view
  • 2 single beds or 1 king bed
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Executive Suite
Executive Suite
...
  • Room size: 67 m²/721 ft²
  • Balcony/terrace
  • 1 king bed
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Premier King Room
Premier King Room
...
  • Room size: 44 m²/474 ft²
  • Pool view
  • 2 single beds or 1 king bed
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Deluxe Family Room
Deluxe Family Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 single bed and 1 king bed
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Premier Deluxe King
Premier Deluxe King
...
  • Room size: 44 m²/474 ft²
  • City view
  • 1 king bed
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Senator Suite
Senator Suite
...
  • Room size: 85 m²/915 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 33 m²/355 ft²
  • Nature view
  • 2 single beds or 1 king bed
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More about Hotel Equatorial Penang

More about Hotel Equatorial Penang

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (1950)Booking.com Reviews (677)
8.0
/
10
Cleanliness8.5
Facilities8.4
Location7.4
Room comfort and quality8.3
Service8.2
Value for money7.9
Provided by verified guests of Agoda
All languages
All guests (1950)
All room types
Showing 1446 verified guest comments
12345
10.0
Exceptional
Kalneeshar from Singapore
Couple
Deluxe Twin Room
Stayed 3 nights in November 2018
Very Cozy”
Shd hv some North or South Indian buffet.
Reviewed December 11, 2018
Dear Kalneeshar, Thank you very much for the perfect rates and taking the time to review our property. It's always heart-warming to hear that you had a wonderful stay with us. We would also like to thank you on the positive notes and your suggestions. We will strive our best to improve the quality of services. We all look forward to the pleasure of welcoming you back soon. Best Regards, The Management of Hotel Equatorial Penang
Responded December 11, 2018
Hotel Equatorial Penang
8.4
Excellent
Julia from Malaysia
Family with young children
Premier King Room
Stayed 1 night in October 2018
Excellent”
Room is nice, clean, reception staff was all trainee, slow, blur, not up to 5 star hotel standard, need more training about product knowledge and how to handle guest, swimming pool is nice and clean, coffee house food was ok.
Reviewed October 15, 2018
Dear Julia, Thank you for having chosen to stay at Hotel Equatorial Penang and for providing a rate and feedback on your recent stay with us. We are sorry to learn that your stay with us was less than expected and that some aspects of your stay that left you disappointed. We regard each feedback from all of our Guests as an opportunity to improve and here at Hotel Equatorial Penang, our team strive to provide you with a top hospitality service along with an opulent stay experience for all of our Guests. Once again, please accept our sincere apologies and we hope to hear from you soon in your next visit to our hotel. Best Regards, The Management of Hotel Equatorial Penang.
Responded October 31, 2018
Hotel Equatorial Penang
6.8
Good
SACHIKO from Malaysia
Solo traveler
Premier King Room
Stayed 1 night in November 2018
good”
the room is nice, spacy, clean and I love the bed, really comfy. pillows are smelly a bit. the food, breakfast and room service was ok. the cleaning staff start cleaning a room next to mine 9-10 with vacuum cleaner without door close. while they were cleaning, they talked each other louder voice and phone linging sound was really noisy. staff shouldn't be noisy while customer stay in hotel.
Reviewed November 20, 2018
Dear Sachiko, Thank you for taking the time to review your stay with us. Thanks for having taken the time to write such a detailed review. All your comments help us improve our service. We reassure you that your complaints will be shared with the entire staff and and we had taken serious note on the issues that you had mentioned. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang.
Responded November 22, 2018
Hotel Equatorial Penang
7.2
Very good
Ahmad from Malaysia
Business traveler
Deluxe Twin Room
Stayed 1 night in July 2018
Could not sleep all night”
My room is on the annexe wing. Far from the reception I had to drag my bag on my own. Concierge or reception did not even offered to assist. Then, the fan from the main chiller outside my room was making squeking noise all night. Complained to the hotel but with minimal effort
Reviewed November 10, 2018
Dear Ahmad, Thank you for having chosen to stay at Hotel Equatorial Penang. We are sorry to learn that your stay with us was less than expected and that some aspects of your stay that left you disappointed. I am sorry for the delayed response as we are in the midst of investigating the issue with our team members. However, it was disappointing to learn that our service fell below par, and immediately upon receiving the feedback, I gathered all relevant team members together to understand what happened and how this situation could be avoided in the future. Looking forward to welcome you again in the coming days with even better service to all our valued guest! Best Regards, The Management of Hotel Equatorial Penang.
Responded November 15, 2018
Hotel Equatorial Penang
8.8
Excellent
SIEWYEE from Malaysia
Couple
Deluxe Twin Room
Stayed 1 night in September 2018
Good location if you have a function/event in Bukit Jambul”
I like the spacy feeling you get when you are in the hotel. It has a resort-like feel and is surrounded by greenery. It's far from the hustle and bustle of the city centre (good). Service is good, friendly. The room is clean, spacious. Love the balcony. Suggestions for improvement: Signages to the rooms in the North Wing, and more TV channels.
Reviewed September 24, 2018
Dear Guest, Thank you for the rating and glad that your stay with us was serene, with the beautiful nature of flowers and trees and our lush greenery landscape. We would also like to thank you on the positive notes that you have on our hotel and your suggestion in regards to the signages and TV channels. We will strive our best to improve the quality of services that we provide to our guest. Looking forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang
Responded September 24, 2018
Hotel Equatorial Penang
8.4
Excellent
Al from Malaysia
Couple
Twin Deluxe Premier
Stayed 1 night in April 2018
All OK but staff needed some improvement on Customer Service”
I came to check in at around 10:30 pm but was told that there was a system glitch and they couldnt check me in on the spot. They asked me to wait for an hour. Nevertheless, when we checked in, no wifi, no entertainment system until 3:30 am. Asked for any compensation for the long wait since I came there to do my work. They were reluctant to give any comment. Even failed to pick up my phone calls.
Reviewed May 01, 2018
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang and for the rate you had given on our property. We are sorry to learn that your stay with us was less than expected and that some aspects of your stay that left you disappointed. We regret to hear that our team members had not been able to assist you in the issue that you had encountered. We regard each feedback from all of our Guests as an opportunity to improve. Rest assured that we had your feedback hared to the respective team members in order to assure that the same issue does not come up again. Once again, please accept our sincere apologies and we hope to see you soon in your next visit. Best regards, The Management of Hotel Equatorial Penang.
Responded May 23, 2018
Hotel Equatorial Penang
8.8
Excellent
Farahiyah from Malaysia
Couple
Stayed 1 night in March 2018
Excellent”
Parking spaces quite far from lobby. Room is large. Old hotel but well-maintained. One superb thing is they have huge collection of movies in the tv. Breakfast is just nice. Beautiful and breath-taking hotel’s environment.
Reviewed April 14, 2018
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the rate that you have given us on our property. It is truly heart- warming to note on all of the positive feedback that you had given on our hotel and that has been a that is a huge motivational expression for all of us here to strive even harder in serving you with the best hospitality. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang
Responded May 23, 2018
Hotel Equatorial Penang
8.0
Excellent
Yeow from Singapore
Business traveler
Stayed 2 nights in April 2018
Heart warming ”
The staff is remember what my request for the last trip. Last trip I have requested 4 bottles of drinking water during my stay. And this trip, they auto provide me 4 bottles of drinking water during the stay.
Reviewed April 13, 2018
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the awesome rate that you had given our property. On top of that, we are delighted to hear your positive feedback in regards to your fulfilled request in your recent trip. Our team strives to provide all of our Guest in Hotel Equatorial Penang with the best hospitality service. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang.
Responded May 23, 2018
Hotel Equatorial Penang
10.0
Exceptional
Min from Malaysia
Family with young children
Stayed 2 nights in March 2018
Wonderful hotel with superbly comfortable bed”
We had a rough time the night before in th e base camp, but was pleasently surprised by the size of the room, comfortable and relaxing - for the next few days we didn't go where but just stayed in the hotel enjoying my boys loved the place so much! Will be back definitely!
Reviewed March 30, 2018
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the perfect score rate that you had given our property. It is truly heart- warming to hear that you had a comforting and relaxing stay at our hotel after the camp that you had the night before. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang.
Responded May 23, 2018
Hotel Equatorial Penang
9.6
Exceptional
VINCENT from Malaysia
Business traveler
Deluxe Twin Room
Stayed 2 nights in January 2018
no complaints at all”
wifi was good, room was big and well furnished and with full amenities, including balcony and the door to the balcony can be opened unlike some hotels which seal it shut, hotel is not new but well maintained, in fact the slightly 20 year old furniture and building makes it slightly "antique" which I like. Only not near to any food stall or shopping mall within walking distance - need a car to go out
Reviewed January 26, 2018
8.0
Excellent
Zhi from Malaysia
Solo traveler
Deluxe Twin Room
Stayed 1 night in December 2017
It was what I needed.”
this hotel is not in city center, and eateries are not within walking distance. however it suits my need as I was in Penang for transit and just needed a good sleep. it definitely still has the classic 5 star hotel trend, good service,big room comfy bed and clean, one thing impressed me is they still provide newspaper..
Reviewed January 22, 2018
9.6
Exceptional
Biow-Huei from Malaysia
Couple
Deluxe Twin Room
Stayed 1 night in December 2017
Friendly service and spacious room ”
Love the spacious room and bathroom, entertainment channels provided and best of all the team surprised me with a complimentary birthday cake specially delivered to the room. A very thoughtful gesture that will be remembered for years to come.
Reviewed January 03, 2018
8.4
Excellent
Halmi from Malaysia
Family with teens
Deluxe Twin Room
Stayed 2 nights in December 2017
Pre arrival request were not met on arrival”
Should be pre ready with customer's special request upon arrival and cut short customer's registration or waiting time. I requested for 2 adjacent rooms with 1 room king size bed and the other room with 2 singke bed. It was not as per my request when I arrive for check in.
Reviewed December 19, 2017
8.0
Excellent
SITI from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in December 2017
Best experianced”
My room had been upgraded from Deluxe to Family room by a friendly and welcoming staff name Farish. Best hospitality i have while in Equatorial. The room was big, comfort bed & pillow.My kids also enjoy the swimming pool. Definitely will come again next time with my family to Equatorial.
Reviewed December 18, 2017
9.6
Exceptional
Ee from Malaysia
Couple
Deluxe Twin Room
Stayed 4 nights in September 2018
A Very Nice Hotel”
As the hotel is located away from the city, it is peaceful and quiet. It’s nice to walk in the garden. The lobby and pool side are very windy and relaxing as well. From our last stay few years back,, the pool side has been upgraded with a bar and the coffee house terrace by the pool side. Will definitely stay here again!
Reviewed September 14, 2018
Dear Guest, Thank you for the rating and glad that your stay with us was serene, with the beautiful nature of flowers and trees and our lush greenery landscape. Looking forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang
Responded September 18, 2018
Hotel Equatorial Penang
6.8
Good
Tunku from Malaysia
Family with teens
Premier King Room
Stayed 1 night in August 2018
CHECK IN LONG WAITING TIME”
I came to check in at around 3.50pm but was told that there was a system glitch and they couldn't check me in on the spot. They asked me to wait for half an hour but until 5.30pm still couldn't check in. The room toilet stuck and we wait for how may hours, not sure for the staff maintenance. At last we have to change the room and we get the smaller room type but we can extend until 3.00 to check out. Anyway the room is very clean and comfortable
Reviewed August 26, 2018
Dear Guest, Thank you for taking the time to rate Hotel Equatorial Penang. We truly appreciate the rate that you had given our property. Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang and for providing a rate and feedback on your recent stay with us. We are sorry to learn based on your feedback that you had encountered an inconvenience during your check- in. We truly apologize that the incident had occurred due to an unexpected mishap in the system. However, we are happy to note on your positive feedback of your room accommodation being clean and comfortable. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang.
Responded August 29, 2018
Hotel Equatorial Penang
5.6
Rimawati from Malaysia
Couple
Deluxe Twin Room
Stayed 1 night in July 2018
Bad service and billing ”
I booked and paid via agoda. Check in counter told that there is no booking under my name. I have waited for 30 mins, it was 6.30 pm. After a while the staff claimed the room that i have booked not available, there will give me twin sharing instead of double bed which i refused.on top of that the staff calimed that the room is not paid yet. Then i showed the booking receipt by agoda. The next day, i ordered hot chocolote during breakfast and asked them to charge my room. During check out, they unable to trace the bill which i told them i have ordered and wanted to pay. For that billing purpose i have to wait like 20 mins,and yet the staff still claim that i havent paid the room yet. I was asked to wait and again i refused as i told them i have paid to agoda, hotel should check with agoda. I wouldnt want to pay twice .
Reviewed July 29, 2018
Dear Guest, Thank you for having chosen to stay at Hotel Equatorial Penang and for providing a rate and feedback on your recent stay with us. We are sorry to learn based on your feedback that you had encountered an inconvenience during your check- in. We truly apologize that the incident had occurred due to an unexpected mishap in the system. We regard each feedback from all of our Guests as an opportunity to improve. Rest assured that we will have your feedback shared to the respective team members and we had taken serious note on the issues that you had mentioned and we will have the issue to be sorted out expeditiously. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang.
Responded August 02, 2018
Hotel Equatorial Penang
10.0
Exceptional
Easter from Australia
Solo traveler
Deluxe Twin Room
Stayed 2 nights in June 2018
Great Stay”
The room so spacious, clean and comfortable , good view from the balcony, bit out from the city, shuttle available to Queensbay mall on weekdays and Gurney and City on weekends. I down loaded the app as soon I reach the hotel. I used Grab taxi for the first time here. Getting around is easy with a small fee. The sound of the flowing stream so soothing as you walk in to the hotel, and so relaxing by the poolside. The breakfast is one of the best i had so far.
Reviewed June 22, 2018
Dear Guest, Thank you for the review and it is a pleasure to note that you had a wonderful stay with us. We are happy that you enjoyed the room facilities, breathtaking views and lush greenery landscape. Even more happy that your travelling is hassle-free especially with our complimentary shuttle services. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang
Responded August 24, 2018
Hotel Equatorial Penang
8.0
Excellent
Kalai from Malaysia
Family with young children
PREMIER DELUXE (MAIN WING) - Breakfast
Stayed 2 nights in November 2018
Very good”
VERY GOOD STAY!!
Reviewed November 09, 2018
Dear Mr Kalai, Thank you for taking the time to review your stay with us. We would also like to thank you on the positive notes that you have on your stayed. It was a pleasure to have you with us and we hope that you can make us your choice again. We all look forward to the pleasure of welcoming you back soon. Best Regards, The Management of Hotel Equatorial Penang.
Responded November 15, 2018
Hotel Equatorial Penang
10.0
Exceptional
SOO from Malaysia
Business traveler
Premier King Room
Stayed 2 nights in October 2018
MDA”
Clean
Reviewed October 15, 2018
Dear Soo, Thank you for having chosen to stay at Hotel Equatorial Penang. We truly appreciate the perfect rate that you have given us on our property and you kind word. All of us look forward to welcoming you back in the near future. Best Regards, The Management of Hotel Equatorial Penang
Responded October 31, 2018
Hotel Equatorial Penang
12345
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  • Very good location
  • Kek Lok Si Temple
  • Penang Intercity Bus Terminal is within 1.83 km