Hotel Suisse
Hotel Suisse
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Bathroom Hotel Suisse
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Excellent
Location
8.7
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What guests are saying:
Very good hotel in Kandy. Pleasent stay.
Aruna from Sri Lanka
Couple
Colonial hotel, novely renovated, just the new bathrooms are badly ventilated and enlighted
ivo from Czech Republic
Couple
MEMORABLE STAY, WOULD SURELY STAY AGAIN IN THIS PROPERTY.
Dinesh from India
Couple
We had a nice stay. Very attentive staff and a nice hotel. Yes, it has gotten a little worn, but just a bit.
Kevin from Sweden
Couple
Wonderful experience for family and kids in Kandy.
Lasith from Sri Lanka
Family with young children
Celebrate Our 1st Wedding Anniversary, They Well arrange room with Flowers & Decor. All are perfect. Clean, Comfort... Will be stay Again.
Manura from Sri Lanka
Couple
Good hotel in a great location right on the lake. Comfortable and large rooms.
Lucy from Australia
Family with teens
Celebrate Our 1st Wedding Anniversary, They Well arrange room with Flowers & Decor. All are perfect. Clean, Comfort... Will be stay Again.
Manura from Sri Lanka
Couple
It was like staying in a luxirious museum
suraj from India
Couple
Nice, comfortable, staff was polite and coperative. Welcome drink and hot towels were not offered to us although we saw them being offered to guests possibly Europeans. Location is great and overall satisfactory stay.
Naveed from Pakistan
Couple
Very good
From 459 reviewsSee what guests said
7.9
/
10
Very good service
7.8
Value for money7.6
Location rating8.7
Nearest airportBandaranaike International Airport (CMB)
Distance to airport84.7 km
  • Airport transfer

  • Located in heart of Kandy

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
7.8
Very good
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
Suite Room
Suite Room
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  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Standard Room
Standard Room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 1 double bed
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Super Deluxe
Super Deluxe
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  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds and 1 king be...
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Standard
Standard
...
  • Room size: 30 m²/323 ft²
  • City view
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Deluxe Room
Deluxe Room
...
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    Quadruple Standard
    Quadruple Standard
    ...
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      Double Executive
      Double Executive
      ...
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        Room Deluxe
        Room Deluxe
        ...
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          Double Superior
          Double Superior
          ...
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            Standard Triple Room
            Standard Triple Room
            ...
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              More about Hotel Suisse

              More about Hotel Suisse

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What they offer

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (459)Booking.com Reviews (543)
              7.9
              /
              10
              Cleanliness7.7
              Facilities7.4
              Location8.7
              Room comfort and quality7.8
              Service7.8
              Value for money7.6
              Provided by verified guests of Agoda
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              All guests (459)
              All room types
              Showing 429 verified guest comments
              12345
              10.0
              Exceptional
              Jen from Australia
              Solo traveler
              Standard Room
              Stayed 1 night in September 2018
              Grandeur”
              At the top end of the lake this a peaceful haven away from the noise. Lovely colonial charm the room was fantastic. I wish I could have stayed longer. Easy to walk into town as well as the temple. Would highly recommend
              Reviewed September 20, 2018
              7.6
              Very good
              abhijoy from United Kingdom
              Family with teens
              Standard Room
              Stayed 1 night in August 2018
              Very good”
              Quite an old hotel with a lot of history. Rooms were big. The only disappointment was the breakfast, which left a lot to be desired.
              Reviewed September 01, 2018
              10.0
              Exceptional
              sandya from Canada
              Family with teens
              Standard Room
              Stayed 1 night in August 2018
              Exceptional”
              Excellent Staff!!
              Reviewed August 14, 2018
              10.0
              Exceptional
              Rachel from Vietnam
              Family with teens
              Standard Room
              Stayed 4 nights in June 2018
              Lovely place to stay”
              Beautiful old hotel on the edge of the lake. The rooms were large and felt modern but the hotel itself is full of history. The service was outstanding and they could not do enough to help us. The restaurant service for breakfast and evening meal was especially good and the staff were very attentive. We will definitely stay here again.
              Reviewed June 30, 2018
              8.4
              Excellent
              Misao from Australia
              Couple
              Standard Room
              Stayed 3 nights in June 2018
              Excellent”
              Staff are very professional and efficient. Nice breakfast and dinner buffet. It was a nice stay where you feel the history.
              Reviewed June 14, 2018
              8.0
              Excellent
              Inga from United Kingdom
              Couple
              Standard Room
              Stayed 2 nights in May 2018
              Nice idea of the colonial style, however the state of the hotel is dissapointing”
              The pictures of this hotel look amazing. I love colonial style hotels. In reality, although we liked the old atmosphere and features of this hotel, however the building itself and the facilities are very old and not maintained. The pool is in dreadful state and the sunbeds are so old they are falling apart. We did not want to risk with the pool. The breakfast was good with a big selection, however again the furniture, cooking equipment is very dated. The hotel does have some charm about it, however it needs a renovation badly!
              Reviewed May 10, 2018
              8.0
              Excellent
              Lynette from Australia
              Couple
              Standard Room
              Stayed 2 nights in March 2018
              Very good”
              The rooms were spacious and was close to lake and town could walk around lake .The breakfast was good.The staff were very friendly and helpful
              Reviewed March 18, 2018
              2.8
              henrietta from United Kingdom
              Family with teens
              Standard Room
              Stayed 1 night in March 2018
              Dirty and cheapskate”
              The lift is filthy with mould in the ceiling. The bedroom was as bad including yellow spatters all over the head board, black mould in the basin, flaking paint in the bath and attached to the ceiling was a long piece of boxed in pipe, constantly dripping and also covered in mould. The air con unit was extremely loud, ineffective and also filthy. Ditto windows, skirting boards and light switches. The bedding was clean but the armchair was covered n grease marks. The bed was hard. There was a curfew in kandy that night so we couldn’t leave the hotel to eat out. Despite knowing well in advance that guests would have to stay in the hotel for dinner, they offered only 1 dining option, a very expensive buffet. My husband had to pay for all this, even though he only had main course. There were small flies all over the refrigerated food, and the meat dishes were 90% bone. The tea and coffee had clearly been diluted and was utterly tasteless. A shame as it was once probably a nice hotel.
              Reviewed March 10, 2018
              9.2
              Exceptional
              Helen from United Kingdom
              Couple
              Standard Room
              Stayed 1 night in March 2018
              Brilliant staff made for a very pleasant stay”
              We have just completed a two night stay at Hotel Suisse and were pleased with our hotel choice. The staff were very accommodating and friendly and made our stay very comfortable.
              Reviewed March 09, 2018
              7.6
              Very good
              Bierta from Japan
              Group
              Standard Room
              Stayed 2 nights in February 2018
              Colonical hotel b the lakeside”
              Nice hotel, about 90 years old but well kept. Lots of birds and such around the lake which is an easy early morning walk.
              Reviewed February 26, 2018
              6.4
              Good
              phillip from Australia
              Couple
              Standard Room
              Stayed 1 night in September 2017
              Good”
              Hotel Suisse was satisfactory, friendly staff , good bar and restaurant rooms showing there age, car parking is limited.
              Reviewed February 10, 2018
              8.0
              Excellent
              Steven from United Kingdom
              Couple
              Standard Room
              Stayed 1 night in January 2018
              lovely place to stay ”
              Great reception service, service in the bar rather slow, great location and view from our room, lovely pool.
              Reviewed January 13, 2018
              9.2
              Exceptional
              chaminda from Sri Lanka
              Family with young children
              Standard Room
              Stayed 1 night in December 2017
              one of the best places in Kandy”
              I'm really impressed with the counter staff very welcoming and supportive. The place is old but must enjoy it as if you are to see the colonial living. just minutes from the Dhalada Maligawa. the rooms are big and has everything you expect from a top Sri Lankan Hotel.
              Reviewed December 04, 2017
              5.2
              Marshall from United Kingdom
              Couple
              Standard Room
              Stayed 2 nights in November 2017
              Disappointing”
              Very faded, place desperately in need of touches of modernisation. Our room had a roof that leaked, no mosquito net, a safe that didn't work, a bathroom door that didn't close unless locked, a cramped and uncomfortable bathroom, poor views of the back of another hotel. The breakfast was not great, and we avoided spending much time in the hotel. The swimming pool was very pleasant - a lovely size, nice temperature, and a pleasant place to relax after a busy day in Kandy.
              Reviewed November 24, 2017
              10.0
              Exceptional
              Barbara from Australia
              Solo traveler
              Standard Room
              Stayed 2 nights in September 2017
              A great stay in this charming character hotel. Value for money and exceptional service. ”
              The hotel building is a little tired because of its age and heritage, but this doesn't detract from value for money and wonderful service from every member of the hotel staff. It is perfectly positioned walking distance from many main attractions including 'the temple of the tooth' and tuk tuk's and transport are arranged quickly and at fair prices. There is variety in the restaurant meals and buffet each day and you are made to feel like an old friend returning home each time you arrive back at the hotel. It is charming and I highly recommend it. Wish I had stayed there on my previous visits to Kandy. Barb : ))
              Reviewed September 27, 2017
              9.6
              Exceptional
              Jen from Australia
              Solo traveler
              Standard Room
              Stayed 3 nights in September 2017
              Old world charm”
              Big clean rooms full of charm. A little tired but that was part of this charm! A great swimming pool the cool off by. Great location but I would not have wanted to pay more than my discounted rate. Ate outside at every meal
              Reviewed September 17, 2017
              2.4
              Chamila from Sri Lanka
              Family with young children
              Standard Room
              Stayed 2 nights in August 2017
              Acceptable”
              Horrible food buffet and elevator made the stay uncomfortable
              Reviewed September 05, 2017
              8.4
              Excellent
              Stephen from United Kingdom
              Couple
              Standard Room
              Stayed 2 nights in August 2017
              Charming colonial hotel, nice staff well positioned just outside the craziness and noise of Kandy.”
              It's a nice 15 minutes walk by the lake into the centre. But a tuk tuk is always on hand to take you there if you need to do the journey quicker. Hotel has a nice unique feel and it was always good to finish the day with a drink in the bar or the terrace looking out across the lake
              Reviewed August 31, 2017
              9.6
              Exceptional
              Barry from Australia
              Couple
              Standard Room
              Stayed 2 nights in May 2017
              Exceptional”
              Walking distance to the city centre. Has an old world vharm, large rooms, great breakfast, clean swimming pool, billuards room and more. Very good value
              Reviewed July 16, 2017
              6.0
              Woodrow from United States
              Solo traveler
              Standard Room
              Stayed 3 nights in June 2017
              Beautiful but Cheaply Run”
              Hotel Suisse is a very old and elegant hotel well-situated right by the lake in Kandy. The old colonial building is characterized by large open corridors, beautiful heritage woodwork throughout, with towering ceilings, an old-world bar and restaurant, and rooms with well-designed lighting, spacious bathrooms and excellent beds. The actual services are another matter however. The staff are eager to please, but often without the requisite training or oversight to do so. For example, the bellman immediately tried to push a massage before I’d even made it to my sweltering room, whereupon I was told the AC would very shortly make it comfortable. The AC unit was woefully too small for the space . I stayed for 3 days and tried to always be out in the afternoon as the room was so hot, even with the curtains shut tight throughout, I would sweat stripped down to my boxers. The eating experience was another disappointing experience. I ate buffet for both lunch and breakfast. The wood around the cushioned dining room chairs was simply unattended, with food and hairs there that could not have accumulated in just a day or so. The upholstery on top of the backs of the chairs was very dirty. Guys, you gotta do more than just change the tablecloths and put down settings. And the condition of the food itself put out on offer needs more attention both in preparation and maintaining its condition. I’m not sure I’m being kind in saying the food was uninspired, but plentiful. A couple of suggestions: forgo cheap pudding mixes for desserts, and please just a simple cake would do, not those indeterminate squares of wildly colored fluff, or worse, those clay-like composites of dullness. Nor will most people want bananas cut up and put into a tureen of instant chocolate pudding. And for god’s sake, real juice for breakfast please! And what is that runny, congealing mess that only you call scrambled eggs? You have such a great beautiful authentic place in which you serve the c
              Reviewed July 04, 2017
              Dear Mr.Woodrow, It's unfortunate that your stay had to be graded with an "Average rating" due to your experience at hotel Suisse. We appreciate the constructive feedback which highlights both the negatives and positive of your stay with us. We value all our guest feedback, especially those which leave room for improvement as we use it as a platform to create better guest experiences in the future. We sincerely apologize for the same and have taken necessary steps to ensure that all Food and Beverages (including service); are given close attention. We have taken note of all your comments and recommendations, and will ensure that; the same will be given close attention and immediate steps will be taken for rectification. We are also thankful to you; for taking your time to write a review. At last but not least, I would like to mention to you that; it was indeed a pleasure, having you staying with us! And hope that we managed to satisfy you in every way possible.
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              Hotel Suisse
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