Marco Polo HongKong Hotel
Marco Polo HongKong Hotel
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"We had a great stay."

ROSARIO

12 May 2018

Bar/lounge Marco Polo HongKong Hotel
Bar/lounge
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Lobby Marco Polo HongKong Hotel
Lobby
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Lobby Marco Polo HongKong Hotel
Lobby
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Interior view Marco Polo HongKong Hotel
Interior view
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Exceptional
Location
9.4
See all 65 photos Marco Polo HongKong Hotel
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Marco Polo HongKong Hotel

Exceptional location
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Have a question for Marco Polo HongKong Hotel?
Excellent
From 3583 reviewsSee what guests said
8.5
Recommended by 88% of guests
Value for money7.9
Distance to city center1. Km
Location rating9.4
Nearest airportHong Kong International Airport (HKG) - Hong Kong
Distance to airport24.8 km
Has restaurantYes
  • 380 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.6
Excellent
Room comfort & quality
This property is in high demand!Booked 15 times in the last 24 hours | 16 travelers are looking at this property right now
Superior Suite
Superior Suite
...
  • City view
  • 50 m²/538 ft²
  • 1 queen bed
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Continental Superior
Continental Superior
...
  • City view
  • 37.16 m²/400 ft²
  • 1 queen bed
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Deluxe Harbour View
Deluxe Harbour View
...
  • Harbor view
  • 42 m²/452 ft²
  • 2 single beds or 1 double b...
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Deluxe
Deluxe
...
  • City view
  • 42 m²/452 ft²
  • 2 single beds or 1 double b...
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Continental Deluxe
Continental Deluxe
...
  • City view
  • 46.45 m²/500 ft²
  • 2 single beds or 1 double b...
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Superior
Superior
...
  • City view
  • 37.16 m²/400 ft²
  • 2 single beds or 1 double b...
Enter dates to see prices
Special Deal - Continental Deluxe Room with Dining Credits
Special Deal - Continental Deluxe Room with Dining Credits
...
  • 45 m²/484 ft²
  • Executive lounge access
  • 2 single beds or 1 super ki...
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Superior Family Suite
Superior Family Suite
...
  • City view
  • 37.16 m²/400 ft²
  • 1 single bed and 1 double b...
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Special Deal - Continental Superior Room with Dining Credits
Special Deal - Continental Superior Room with Dining Credits
...
  • 37 m²/398 ft²
  • Executive lounge access
  • 1 king bed
Enter dates to see prices
Special Deal - Superior Suite with Dining Credits
Special Deal - Superior Suite with Dining Credits
...
  • 50 m²/538 ft²
  • Executive lounge access
  • 1 king bed
Enter dates to see prices
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More about Marco Polo HongKong Hotel

More about Marco Polo HongKong Hotel

"Overall a wonderful experience."

Reviewed 08 April 2018

JAMES from Australia

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Chinese cuisine
Chinese cuisine
Kung Tak Lam Shanghai Vegetarian Cuisine
120 m Chinese, Vegan, Vegetarian
Jiang Shun Fresh Water
220 m Chinese, Seafood
Chiu Fat
310 m Chinese
Asian cuisine
Asian cuisine
Cafe Marco
80 m Asian, Cafe, Chinese
Prince Restaurant Tsim Sha Tsui
90 m Asian, Chinese
Shanghai Min
120 m Asian, Chinese
Japanese cuisine
Japanese cuisine
Morihachi Yakiniku (TST)
230 m Japanese
Tomikubo Handmade Japanese Udon
300 m Japanese
Yakiniku Gyukura
360 m Japanese

What they offer

"Clean and quiet rooms."

Cun from Indonesia

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (3583)Booking.com Reviews (1835)
8.5
Cleanliness8.6
Facilities8.1
Location9.4
Room comfort and quality8.6
Service8.5
Value for money7.9
Provided by verified guests of Agoda
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4.4
YUNSHAN from Singapore
Couple
Deluxe
Stayed 3 nights in September 2018
Poor service & risk management during power-off by Typhoon ”
Encoutered typhoon Mangkhut on 16/09, electricity off since 3pm but no notification from hotel at all, wifi was off & lifts down. We called frontdesk a few times but failed, finally operator answered aft 3 hrs, we asked abt the cause of the power-off & update of status, she didnt give clear explanation. We called again at 8pm+...housekeeping said tonight power not able to recover...but the hotel totally hided this from us. Later the manager called back & told us they’ll transfer us to Murray Hotel but we need to wait for an hour+. We asked shall we pack & go down to lobby to wait now, the manager told us to wait in the room & will inform us when ready. We waited till 9:30pm, starving...but still no news. So we carried luggage & walk downstairs to lobby to ask the hotel staff, they just pointed us to queue up & said will send us to Hotel Royal Pacific instead in 10 mins. We then queue & waited for 20 mins still no car to pick up, it was 10pm+. In the end we got no choice but check out..
Reviewed September 18, 2018
4.4
Kai from Hong Kong
Solo traveler
Superior
Stayed 1 night in September 2018
Unfriendly staff”
Unfriendly staff! I just stay one night for 12 hours only. I was supposed I could get a good service here cos this hotel is a 5 star hotel. However the check in staff was very unfriendly as I was booked the superior room and I request high floor room and a double bed rather than a single bed but the staff was impatient and rejected me. I was a bit angry and later on she said there have a double bed room. i think i won’t stay in this hotel anymore
Reviewed September 15, 2018
10.0
Exceptional
Charles from Philippines
Couple
Continental Superior
Stayed 2 nights in August 2018
Exceptional”
Excellent hotel and location. Plan to stay here next trip to Hong Kong.
Reviewed September 04, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded September 12, 2018
Marco Polo HongKong Hotel
10.0
Exceptional
Janet from Australia
Couple
Superior
Stayed 2 nights in August 2018
Exceptional staff”
After some issues with room facilities not working, the staff recovered the process beautifully and even delivered a birthday cake with a handwritten card. The hotel is grand in the classic 5 star style but it’s the staff who really make this hotel deluxe.
Reviewed September 01, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded September 04, 2018
Marco Polo HongKong Hotel
8.4
Excellent
Andrew from Hong Kong
Couple
Deluxe Harbour View
Stayed 1 night in August 2018
Excellent”
they upgraded me
Reviewed August 28, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded August 29, 2018
Marco Polo HongKong Hotel
7.6
Very good
Jopie from Singapore
Couple
Superior
Stayed 2 nights in August 2018
Inefficient check in , long wait”
The check in process is inefficient, silly long wait times . Management needs to review how to speed up the process .
Reviewed August 25, 2018
Dear Jopie , Thank you for taking the time to share your experience with us. Your comment has been well received. We sincerely apologize for the inconvenience you encountered with the check-in service at the hotel. Our Front Office team has been reminded to speed up the process accordingly. Rest assured that we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
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Marco Polo HongKong Hotel
9.2
Exceptional
Fahad from Kuwait
Couple
Deluxe
Stayed 6 nights in August 2018
the best hotel in the area”
The hotel is great in location and staff are very friendly the room i stayed in was very big and comfortable the breakfast was delicious everything you want is available i suggest everyone to stay in this hotel for sure.
Reviewed August 23, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded August 24, 2018
Marco Polo HongKong Hotel
9.6
Exceptional
Chastine from Philippines
Business traveler
Deluxe
Stayed 2 nights in August 2018
Great Hotel”
This is the only hotel I stay at when I'm in Hong Kong. I usually travel to Hong Kong twice a year for business and the location of this hotel is great. It's a ferry ride away from Central and it has a fantastic view of the harbor. The staff are also very friendly and helpful.
Reviewed August 06, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded August 09, 2018
Marco Polo HongKong Hotel
10.0
Exceptional
Hildegarde from Philippines
Couple
Deluxe
Stayed 2 nights in July 2018
superb”
nothing beats this hotel for a stay in Hong Kongs Kowloon side:)
Reviewed August 04, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded August 09, 2018
Marco Polo HongKong Hotel
7.6
Very good
Dilusha from Sri Lanka
Business traveler
Superior
Stayed 2 nights in July 2018
Very good”
Convenient location for business and shopping.
Reviewed July 30, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded July 30, 2018
Marco Polo HongKong Hotel
9.6
Exceptional
Steven from United Kingdom
Family with teens
Deluxe
Stayed 5 nights in July 2018
Perfect stay”
Highly reccomended.
Reviewed July 24, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded July 25, 2018
Marco Polo HongKong Hotel
9.6
Exceptional
Li from United States
Couple
Deluxe
Stayed 1 night in July 2018
Overall is great. Just need to improve check-in counter. ”
There where lots of staffs on both sides of the check-in counter, but only one staff is taking care of check-in. Doesn’t make sense........
Reviewed July 23, 2018
Dear Li, Thank you for taking the time to share your experience with us. Your comment has been well received. We sincerely apologize for the inconvenience you encountered with the check-in service at the hotel. Our Front Office team has been reminded to speed up the process accordingly. Rest assured that we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
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Marco Polo HongKong Hotel
10.0
Exceptional
FELICIA from Singapore
Business traveler
Deluxe
Stayed 2 nights in January 2018
good location”
good location and clean room
Reviewed July 09, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded July 12, 2018
Marco Polo HongKong Hotel
10.0
Exceptional
FELICIA from Singapore
Couple
Superior
Stayed 2 nights in January 2018
good location”
good location and clean room.
Reviewed July 09, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded July 12, 2018
Marco Polo HongKong Hotel
9.6
Exceptional
HONGRU from China
Couple
Deluxe
Stayed 2 nights in July 2018
Exceptional”
The room is spacious. The location is super convenient for shopping, restaurants and everything.
Reviewed July 09, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded July 12, 2018
Marco Polo HongKong Hotel
7.2
Very good
Robin from Philippines
Family with young children
Deluxe
Stayed 3 nights in July 2018
Great Place”
It would have been better if they had stroller access at the front of the hotel. And a good view for Deluxe Room
Reviewed July 08, 2018
7.2
Very good
Fransiskus from Indonesia
Group
Superior
Stayed 3 nights in July 2018
Good”
Good Location but Room need improve for cleanliness
Reviewed July 07, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded July 09, 2018
Marco Polo HongKong Hotel
8.4
Excellent
LaiCheng from Malaysia
Business traveler
Superior
Stayed 2 nights in June 2018
Excellent”
I brought my Mother, sister and niece to attend a trade show in Hong Kong. I chose Marco Polo because of it's convenience. I had a very good stay. My only complaint is that the rooms are too dim. We would have preferred more lights or at least given a choice to turn up or dim the lights if there were dimmers available. As 3 of us are over 50 years of age, the preferred environment for us would be preferably brighter rooms. May I suggest installing dimmers perhaps?
Reviewed June 24, 2018
Dear LaiCheng, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
Responded June 25, 2018
Marco Polo HongKong Hotel
9.2
Exceptional
Mary from United States
Solo traveler
Superior
Stayed 2 nights in June 2018
Great location.”
Great location. A little mustiness in the hallways, but staff was putting out de-humidifiers. The location makes all the difference.
Reviewed June 22, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded June 25, 2018
Marco Polo HongKong Hotel
9.6
Exceptional
Kritiga from Thailand
Solo traveler
Superior
Stayed 3 nights in June 2018
80”
80
Reviewed June 08, 2018
尊敬的貴賓: 很高興 閣下滿意及分享是次於馬哥孛羅香港酒店的住宿體驗。 期待您再次下榻馬哥孛羅香港酒店。 總經理 達禮 辛格 謹啟
Responded June 11, 2018
Marco Polo HongKong Hotel
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