Marco Polo Xiamen Hotel
Marco Polo Xiamen Hotel
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 Marco Polo Xiamen Hotel
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Lobby
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Fitness center Marco Polo Xiamen Hotel
Fitness center
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Excellent
Location
8.5
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Marco Polo Xiamen Hotel

Excellent location
- Inside city center
- What's nearby?
Excellent
From 498 reviewsSee what guests said
8.3
/
10
Excellent cleanliness
8.7
Recommended by 93% of guests
Value for money8.0
Distance to city center3 KM
Location rating8.5
Nearest airportXiamen Gaoqi International Airport (XMN) - China
Distance to airport8.3 km
  • 820 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

Room choices
8.4
Excellent
Room comfort & quality
5 travelers are looking at this property right nowBook now before it's too late!
Premier
Premier
...
  • Room size: 60 m²/646 ft²
  • Lake view
  • 1 queen bed
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Deluxe City View Room with King Bed
Deluxe City View Room with King Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Club Superior King Bed
Club Superior King Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Deluxe City View Twin Bed
Deluxe City View Twin Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Deluxe Lake View King Bed
Deluxe Lake View King Bed
...
  • Room size: 30 m²/323 ft²
  • Lake view
  • 1 king bed
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Club Deluxe Room
Club Deluxe Room
...
  • Room size: 30 m²/323 ft²
  • Lake view
  • 1 queen bed
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Deluxe Double or Twin Room with City View
Deluxe Double or Twin Room with City View
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 2 single beds or 1 double b...
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Deluxe Suite
Deluxe Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 queen bed
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Club Superior Twin Bed
Club Superior Twin Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Deluxe Lake View Twin Bed
Deluxe Lake View Twin Bed
...
  • Room size: 30 m²/323 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
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More about Marco Polo Xiamen Hotel

More about Marco Polo Xiamen Hotel

An overview

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Nearest essentials

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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (498)Booking.com Reviews (837)
8.3
/
10
Cleanliness8.7
Facilities8.1
Location8.5
Room comfort and quality8.4
Service8.4
Value for money8.0
Provided by verified guests of Agoda
All languages
All guests (498)
All room types
Showing 364 verified guest comments
12345
9.6
Exceptional
Jesse from United States
Solo traveler
Deluxe City View Room with King Bed
Stayed 3 nights in September 2018
Great value in Xiamen”
Marco Polo was the best value I could find in Xiamen, and I was extremely happy with the staff, the room, which was spacious and clean, and the location. I would definitely go back to Marco Polo if I every make my way back to lovely Xiamen.
Reviewed November 12, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. We highly appreciate your continuous support for the Wharf Hotels Group and our hotel as well, and it would be my great pleasure to share your compliments with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. Thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely.
Responded November 14, 2018
Marco Polo Xiamen Hotel
6.8
Good
Chew from Malaysia
Couple
Deluxe City View Room with King Bed
Stayed 2 nights in October 2018
Staff service is like don’t really know English for when customer check in at reception ”
Location take taxi normal still ok.. only the some room like old already.. if the hotel can make so renovation is good..
Reviewed November 03, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us and have pleasant stay with our staff. Please accept our sincere apology for any inconvenience that might have been caused during check in at reception.However, please rest assured that we would enhance our efforts on language training, so as to provide smooth and comfortable staying experience for you and other guests. We highly appreciate your continuous support for the Wharf Hotels Group and our hotel as well, and it would be my great pleasure to share your compliments with our team. Thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely.
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Marco Polo Xiamen Hotel
10.0
Exceptional
Chris from Australia
Business traveler
Deluxe City View Room with King Bed
Stayed 3 nights in October 2018
Exceptional”
Great place to stay in Xiamen, restaurants close by. Staff are most helpful and polite, highly recommend!
Reviewed October 19, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us and have pleasant stay with our staff. We highly appreciate your continuous support for the Wharf Hotels Group and our hotel as well, and it would be my great pleasure to share your compliments with our team. Thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely.
Responded October 21, 2018
Marco Polo Xiamen Hotel
9.2
Exceptional
Duncan from United Kingdom
Business traveler
Deluxe City View Twin Bed
Stayed 1 night in September 2018
Excellent Xiamen Hotel”
Marco Polo is a great hotel. Its very classy in an under-stated way....its not overtly opulent like many 5 star Chinese hotels. Service is excellent, executive lounge great and the in house Japanese and Chinese restaurants are highly recommended.
Reviewed September 11, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us and Xiamen City. We highly appreciate your continuous support for the Marco Polo Group and our hotel as well, and it would be my great pleasure to share your compliments with our team. Thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely.
Responded September 12, 2018
Marco Polo Xiamen Hotel
10.0
Exceptional
Hsueh from Taiwan
Solo traveler
Club Superior King Bed
Stayed 2 nights in July 2016
Good”
Good
Reviewed August 13, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. We highly appreciate your continuous support for the Marco Polo Group and our hotel as well, and it would be my great pleasure to share your compliments with our team. Please rest assured that we would definitely continue our efforts to keep refining our products of sound proof and services, so as to delight you always. Thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely, Millie Tsui General Manager Marco Polo Xiamen
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Marco Polo Xiamen Hotel
7.2
Very good
Chew from Malaysia
Business traveler
Deluxe City View Twin Bed
Stayed 1 night in July 2018
Location is good.”
Location nearby shops restaurant and bar..
Reviewed July 29, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. We highly appreciate your continuous support for the Marco Polo Group and our hotel as well, and it would be my great pleasure to share your compliments with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. Thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely.
Responded July 31, 2018
Marco Polo Xiamen Hotel
10.0
Exceptional
Joanne from New Zealand
Family with young children
Club Superior King Bed
Stayed 4 nights in July 2018
Exceptional”
Fantastic hotel in a great location. Beautiful walking nearby
Reviewed July 23, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. We highly appreciate your continuous support for the Marco Polo Group and our hotel as well, and it would be my great pleasure to share your compliments with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely.
Responded July 24, 2018
Marco Polo Xiamen Hotel
8.0
Excellent
JONATHAN from Singapore
Business traveler
Deluxe Lake View King Bed
Stayed 4 nights in May 2018
Great amenities in the City”
Very centrally located in the city with a short distance to the ferry terminal going over to Gulanyu. The hotel is classy with clean and spacious rooms and the lobby lounge has live entertainment i the evening.
Reviewed June 11, 2018
Dear Mr. Jonathan, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us and Xiamen City. We highly appreciate your continuous support for the Marco Polo Group and our hotel as well, and it would be my great pleasure to share your compliments with our team. Thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely, Millie Tsui General Manager Marco Polo Xiamen
Responded June 12, 2018
Marco Polo Xiamen Hotel
7.6
Very good
Gerhard from Hong Kong
Business traveler
Club Superior King Bed
Stayed 4 nights in May 2018
acceptable.....”
The hotel does not meet the international Marco Polo Standards. That requires improvement on the management level. But generally it's an acceptable hotel.
Reviewed May 27, 2018
Dear Mr.Nickolaus, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. Mr.Nickolaus , thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely, Millie Tsui General Manager
Responded May 28, 2018
Marco Polo Xiamen Hotel
8.4
Excellent
Peter from China
Solo traveler
Stayed 3 nights in August 2017
Beautiful Property in Refined and Cosmopolitan Chinese City”
Booked a suite. It was lovely and spacious. Property is immaculate. If you're looking to splurge a bit, the Marco Polo is a hotel you should consider. Delicious buffet breakfast was included in the price of the room.
Reviewed April 18, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for choosing Marco Polo Xiamen and taking the time to share your staying experience with us. We are glad to learn that you enjoyed your recent staying with us and Xiamen City.We highly appreciate your support for our hotel and it would be my great pleasure to share your compliments with our team. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Sincerely Millie Tsui General Manager Marco Polo Xiamen
Responded April 23, 2018
Marco Polo Xiamen Hotel
8.0
Excellent
Vincent from United States
Solo traveler
Deluxe City View Room with King Bed
Stayed 1 night in October 2017
Great locale”
Excellent buffets
Reviewed April 16, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for choosing Marco Polo Xiamen and taking the time to share your staying experience with us. We are glad to learn that you enjoyed your recent staying with us. We highly appreciate your support for our hotel and it would be my great pleasure to share your compliments with our team. Dear guest, thank you once again for your invaluable feedback, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Sincerely Millie Tsui General Manager Marco Polo Xiamen
Responded April 17, 2018
Marco Polo Xiamen Hotel
8.0
Excellent
WIKTOR from Poland
Business traveler
Deluxe City View Room with King Bed
Stayed 1 night in April 2018
the only hotel in Xiamen for me”
Great as always, love the hotel, very helpful and friendly staff, good gym with new equipment and usually not very busy:); there is a great coffee street with little artistic coffee and tea bars just next to the hotel, perfect for relaxing evening.
Reviewed April 15, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for choosing Marco Polo Xiamen and taking the time to share your staying experience with us. We are glad to learn that you enjoyed your recent staying with us. We highly appreciate your support for our hotel and it would be my great pleasure to share your compliments with our team. Dear guest, thank you once again for your invaluable feedback, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Sincerely Millie Tsui General Manager Marco Polo Xiamen
Responded April 17, 2018
Marco Polo Xiamen Hotel
6.0
Suet from Hong Kong
Family with young children
Superior Suite
Stayed 2 nights in March 2018
Above average”
further to my previous comment...This time we were arranged to stay in a suite right next to construction work AGAIN. On the last day, we were woken up by the noise and was shocked to see a crane right outside the window of our room. Also, the check-in was chaotic, we booked two rooms for two nights, one night of one of the rooms was a complimentary stay redeemed by our relative in Xiamen. I gave the check in counter a hard copy of booking confirmation from Agoda and verbally explained the details of our bookings, the staff member claimed that he understood. However, on the second day, the key card for my parents' room lost access to their room. One more thing about the breakfasts and tea included in our bookings, we would never know when and where to have the meals if we did not ask the staff. Overall, this stay was as disappointing as our last stay in 2013. The reason why we still chose this hotel this year is because it is very close to the home of our relatives in Xiamen.
Reviewed April 09, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for choosing Marco Polo Xiamen and taking the time to share your staying experience with us. First of all, please accept our sincere apology for the disturbance and unpleasant experience during your stay. In future, we will continue with service and language training and developing our associates to ensure that they are always able to deliver to the satisfaction of our guests. At the meanwhile, your feedback on breakfast and tea reminding have also brought high attention to us for immediate check and actions taken for improvement. Dear guest, thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. Look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely
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Marco Polo Xiamen Hotel
6.4
Good
Suet from Hong Kong
Family with young children
Deluxe City View Room with King Bed
Stayed 1 night in April 2018
Good”
This is my second stay in Marco Polo Xiamen and it is as disappointing as my last stay back in 2013. During our visit in 2013, we were arranged to stay in a room with constuction/renovation work right outside the windows and were relocated to another room after voicing out our dissatisfaction. Yet the new room is one of the connecting rooms, so we were away from construction noise but had to tolerate the noise from the connected room. We did not made another complaint because we were so disappointed and we did think the hotel staff really understands our needs. We received an automatically sent email from the hotel after our stay asking guests to complete a satisfaction survey, we responded, hoping to help the hotel make improvement. However, after almost five years, when we stayed in Marco Polo again this year, the same thing happened again. We booked a suite this time because we were travelling with our daughter so we wanted to have a spacious room. This time we were arranged to st
Reviewed April 09, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for choosing Marco Polo Xiamen and taking the time to share your staying experience with us. First of all, please accept our sincere apology for the disturbance and unpleasant experience during your stay. In future, we will continue with service and language training and developing our associates to ensure that they are always able to deliver to the satisfaction of our guests. Dear guest, thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. Look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely, Millie Tsui General Manager Marco Polo Xiamen
Responded April 17, 2018
Marco Polo Xiamen Hotel
9.6
Exceptional
Dmitry from Russia
Business traveler
Deluxe City View Room with King Bed
Stayed 1 night in March 2018
Nice stay ”
Good location - area nearby is full of places to enjoy..
Reviewed March 19, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for choosing Marco Polo Xiamen and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. We highly appreciate your kind support for our hotel, and it would be my great pleasure to share your compliments with our team. Please be rest assured that we would continue our efforts to keep refining our products and services, so as to delight you always. Thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. Look forward to welcoming you back to Marco Polo Xiamen in the very near future. Sincerely
Responded March 22, 2018
Marco Polo Xiamen Hotel
7.2
Very good
Kaying from Canada
Couple
Deluxe City View Room with King Bed
Stayed 3 nights in March 2018
Disappointed”
We always stay as The Marco Polo Xiamen everytime we come to the city due to the convenience and the club floor which we use quite often. Don't usually have a problem, except for this last stay. Upon check in, the staff informed us that their records show that we only booked a regular room. We always, always book the club floor since our main purpose for the trip is to just relax, we find the club floor to be most comfortable and convenient to be in. We showed them the copy of the voucher but they still insisted that it's regular room/floor. I asked for someone else to check and the manager finally agreed that we were indeed booked at the club floor. But he explained that at previous times, we were just upgraded because we are loyal customers. It shut him up when I produced all our bookings we have since 2016 that showed that we were always booked at club floor. Thank you Agoda for having all the records online. I would recommend this hotel is only for the location, not the staff.
Reviewed March 09, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. First of all, please accept our sincere apology for the unpleasant experience you’ve encountered during recent visit. Your feedback on the check in authorization has been well noted and immediately shared with all the concerned departments for review and improvement. We are sorry for the unclear communication between our. However, in future, we would definitely enhance the trainings to further improve their professionalism and efficiency to meet you satisfaction. Dear guest, apologize again for the inconvenience, but highly appreciate your invaluable sharing, as which indeed provide us the opportunity to keep refining our services, so as to delight you always. Looking forward to welcoming you back to Marco Polo Xiamen in the very near future. Sincerely yours.
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Marco Polo Xiamen Hotel
9.2
Exceptional
Chase from United States
Couple
Deluxe City View Room with King Bed
Stayed 1 night in May 2017
Exceptional”
Awesome place to stay in Xiamen. Right in the city center and easy to get around. There are foreign restaurants nearby and a beautiful lake to walk around. The only downside is that you have to wear a swimming cap in order to swim in the pool (chinese custom maybe).
Reviewed January 13, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for choosing Marco Polo Xiamen and taking the time to share us with your experience. We are glad to learn that you enjoy the staying with us. It would be my pleasure to share your compliments with our team and highly appreciate your support for us. However, you feedback onswimming pool cap has also been well noted, we are sorry for the inconvenience caused. But due to the strict requirement by local hygiene bureau, the swimming pool cap is compulsory for all the public swimming pools in Xiamen City. While to the guest convenience, some swimming caps are also available for complimentary use at the Fitness Center Reception upon guest request. Thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to in the very near future.
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Marco Polo Xiamen Hotel
9.6
Exceptional
Su from Malaysia
Group
Club Superior Twin Bed
Stayed 4 nights in December 2017
Great hotel - good food , easy access to the main shopping walking street. ”
We book a room with access to the club floor. The room was comfortable and clean. High tea from 3pm to 5 pm and cocktail from 5pm to 8pm is served daily on the club floor with very good selection of food. Breakfast is also served on the club floor. You can literally have all the meals in the hotel. It is really good value for money. The Zhongshan walking street is also just a short ride by taxi. I would highly recommend anyone to stay in this hotel
Reviewed January 02, 2018
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for choosing Marco Polo Xiamen and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. We highly appreciate your kind support for our hotel, and it would be my great pleasure to share your compliments with our team. Please be rest assured that we would continue our efforts to keep refining our products and services, so as to delight you always. Dear guest, thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. Look forward to welcoming you back to Marco Polo Xiamen in the very near future.
Responded January 04, 2018
Marco Polo Xiamen Hotel
5.6
Chew from Malaysia
Couple
Deluxe City View Room with King Bed
Stayed 2 nights in December 2017
Check in counter staff is not friendly actually for when we said we book from Agoda ”
For Agoda customer check in is waiting longer at lobby
Reviewed December 26, 2017
Dear guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience. Please accept our sincere apology for the unpleasant experience you’ve encountered during recent visit. Your feedback have brought high attention to us for immediately check and actions for improvement. Please be rest assured that we would definitely strengthen training for our associates to ensure the delivery of satisfied services at all time. Thank you once again for your valuable comments, as which help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to Marco Polo Xiamen in the very near future
Responded December 28, 2017
Marco Polo Xiamen Hotel
7.6
Very good
WIKTOR from Poland
Solo traveler
Deluxe City View Room with King Bed
Stayed 2 nights in May 2017
Very good”
good for good dining options, a lot of new restaurants nearby
Reviewed October 04, 2017
Dear guest, warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share us with your wonderful experience. Please rest assured that we would continue our efforts to keep refining our products and services, so as to delight you always. Look forward to welcoming you back to Marco Polo Xiamen in the very near future.
Responded October 13, 2017
Marco Polo Xiamen Hotel
12345
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