Mercure Resort Sanur
Mercure Resort Sanur
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"Food was average but service excellent and friendly."

Anton

15 April 2018

Superior King Room - Bed Mercure Resort Sanur
Superior King Room - Bed
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Lobby Mercure Resort Sanur
Lobby
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Interior view Mercure Resort Sanur
Interior view
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Beach Mercure Resort Sanur
Beach
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Excellent
Location
8.1
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Mercure Resort Sanur

Excellent location
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Very good
From 1206 reviewsSee what guests said
7.7
Recommended by 82% of guests
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
7.9
Very good
Room comfort & quality
Deluxe King Room
Deluxe King Room
...
  • Garden view
  • 42 m²/452 ft²
  • 1 king bed
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Deluxe Twin Room
Deluxe Twin Room
...
  • Garden view
  • 42 m²/452 ft²
  • 2 single beds
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Superior Twin Room
Superior Twin Room
...
  • Garden view
  • 32 m²/344 ft²
  • 2 single beds
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Executive Room with 1 King Bed
Executive Room with 1 King Bed
...
  • Garden view
  • 42 m²/452 ft²
  • 1 king bed
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Superior King Room
Superior King Room
...
  • Garden view
  • 32 m²/344 ft²
  • 1 king bed
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Executive Room 2 Single Beds
Executive Room 2 Single Beds
...
  • Garden view
  • 42 m²/452 ft²
  • 2 single beds
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DOUBLE DELUXE - ROOM ONLY
DOUBLE DELUXE - ROOM ONLY
...
  • Shower
  • Balcony/terrace
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DOUBLE SUPERIOR - ROOM ONLY
DOUBLE SUPERIOR - ROOM ONLY
...
  • Shower
  • Balcony/terrace
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Superior Room Garden View
Superior Room Garden View
...
  • Non-smoking
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Deluxe Room Garden View
Deluxe Room Garden View
...
  • Non-smoking
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More about Mercure Resort Sanur

More about Mercure Resort Sanur

"Easy access to beach and lovely beachside restaurants"

Reviewed 11 February 2017

DAVID from Australia

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Gardenia Cafe
190 m Asian, Australian, European
Warung Beach Breeze
320 m Asian, Indonesian
Savana Bar and Restaurant
720 m Asian, International
International cuisine
International cuisine
Raja Sambal Seminyak Bali
7.9 km International
Tommys Tavern
9.1 km International
Italian cuisine
Italian cuisine
Papa Joe's Pizza and Billiards
1.0 km Italian
Massimos
2.6 km Italian, Pizza
La Cascata Restaurant
7.9 km Italian

What they offer

"Hotel room spacious and clean, comfy bed."

Esther from Switzerland

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Family with older children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (1206)Booking.com Reviews (631)
7.7
Cleanliness7.7
Facilities7.5
Location8.1
Room comfort and quality7.9
Service7.8
Value for money7.8
Provided by verified guests of Agoda
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Showing 1154 verified guest comments
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6.8
Good
Paul from Indonesia
Couple
Deluxe King Room
Stayed 8 nights in September 2018
Good”
Tired and needs refurbishment. Breakfast not up to standard and boring. Staff lovely. Rooms maybe 3 star for facilities but 1 star for condition.
Reviewed September 13, 2018
10.0
Exceptional
Jamie from Singapore
Couple
Superior Twin Room
Stayed 2 nights in August 2018
Exceptional”
My friend and I really enjoyed our lovely stay at Mercure. The room, amenities, spa and staff were truly amazing. Just note that the sun beds along the beach are really popular. A guest had rudely moved our belongings from our sunbed and claimed that she was there earlier but went off for lunch. It would be worth for the hotel to advise guests on courtesy/rules of sun bed usage. So that guests will know to respect usage of the sun beds. Defn worth going back for another stay!
Reviewed August 25, 2018
Dear Jamie, Thank you for sharing your experience during your stay with us. It such a pleasure to know that you have had a pleasant stay with us. Knowing that you enjoyed our hotel service and facilities is truly delight us. Your kind word has been share with my team and I am sure it will motivate my team to keep up their performance. We are very excited to welcoming you back again. Sincerely, Eka Handayani Guest Experience Manager
Responded August 27, 2018
Mercure Resort Sanur
4.8
David from Thailand
Couple
Superior King Room
Stayed 4 nights in August 2018
Getting old”
Stayed here once before, returned on that basis, staff were really pleasant and helpful, rooms are aging, no mini bar, no fresh milk, (only powdered) rooms were serviced daily, but towels look and feel as if they are being washed in grey cement water, hard and colorless. Pools are ok, breakfast is cheap, $15aud, but cold and fairly bland. There are much better situated and up,arket hotels along the beach now. Wifi is next to useless, seriously, really really slow and drops out continually, better off walk to nearby cafe and using there’s. Also, pathways between accommodation, pools and reception etc very dark, poorly lit and needs to be improved.
Reviewed August 17, 2018
Dear David, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It is always a pleasure to welcoming you back and knowing that the genuine service rendered by our staff was impressed you really delight us. It was saddened me to know that you faced some inconveniences during your stay. I noted your comments carefully and our teams have been made aware of the situation you were facing. Please rest assured as they are reviewing this matter thoroughly and actions will for sure be taken to prevent repeat occurrence in the future. We thank you for sharing your constructive feedback with us and we hope you will be kind enough to give us another chance to serving you better and showcasing the improvement we have made by then. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
10.0
Exceptional
Saffron from Australia
Couple
Superior King Room
Stayed 1 night in August 2018
Amazing day spa, clean room, great location!”
Loved the day spa, therapists were fantastic, the spa was very clean and the prices reasonable. The room was clean and spacious with a balcony. The hotel is in a great spot on the beach and you can eat at the organic cafe on the beach or in the hotel restaurant. If you walk out of the hotel on the otherside you will find the main street with lots of restaurants and shops. Will be back!
Reviewed August 10, 2018
Dear Saffron, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is very rewarding to receive positive feedback from our valued guest regarding their experience. We highly appreciate your good review and I have been shared your feedback with my entire team. I am sure that it will motivate them to keep up their performance. Thank you again for sharing your experience, and we are looking forward to welcoming you again in the near future. Sincerely, Eka Handayani Guest Experience Manager
Responded August 13, 2018
Mercure Resort Sanur
7.6
Very good
Barry from Australia
Couple
Deluxe King Room
Stayed 7 nights in July 2018
Not as good as it used to be”
The good things on a wonderful beach and located near lots of good restaurants. Poor - staff we’re inattentive and numbers much reduced in the restaurant at breakfast . Food quality not as good as on previous visits. Everything looking very tired in rooms and needing update. Need a quiet pool holiday ruined by screaming children every day for a week and unsupervised children and scrummages over sun beds. Overall very disappointing- this used to be a very good hotel.
Reviewed July 24, 2018
Dear Barry, We very much appreciate for sharing your experience during your stay with us. We regret to know that your experience did not meet your expectation. We take note on your concern Food quality and it has been addressed with our Chef for our improvement. While the renovation plan is on process, we have been conducting room enhancement to ensure our guest enjoy their stay with us. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. Once again, thank you for the constructive feedback. We hope you will give us another chance to serve you better and showcase the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
9.2
Exceptional
michael from United Kingdom
Couple
Superior Twin Room
Stayed 7 nights in June 2018
Great Hotel”
Lovely rooms , good food, right on a good beach, near small shops and restaurants.
Reviewed July 11, 2018
Dear Michael, Thank you very much for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a great stay with us. We glad to know that you enjoyed our hotel service and facilities. Your kind word has been share with my team and i am sure it will motivate them to keep up their performance. We are very excited to welcoming you back again soonest. Sincerely, Eka Handayani Guest Experience Manager
Responded July 13, 2018
Mercure Resort Sanur
6.4
Good
joanne from Australia
Solo traveler
Superior King Room
Stayed 1 night in June 2018
Be careful if you make a mistake with booking”
Hotel all good I have stayed there on numerous occasions as a quick stop over. Only issue I had this time was I incorrectly hit the wrong date when booking realizing my mistake I tried to change the booking (within 5 minutes) but this hotel had a non refundable policy. I totally understand and appreciate the non refundable policy, but I think as it was such a short time, the hotel would not have lost any other potential bookings and they would not have started any of the booking processes. Agoda were very helpful and contacted the hotel but the hotel decision was not to refund, I could cancel but not get the money. I contacted the hotel personally to explain my case but have never received any correspondece from them. I was a return guest to the hotel (not that that should make any difference), but I will not be staying there again in the future. So next time you make a booking double, triple check that you have hit the correct date (especially the month) lesson learned
Reviewed June 28, 2018
Dear joanne, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We take note on your constructive feedback on cancelation policy, prepaid booking is non-refundable. Please rest assure that I have been share your feedback with our Reservation Manager for further investigation and evaluation. Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future. Sincerely, Eka Handayani Guest Experience Manager
Responded July 13, 2018
Mercure Resort Sanur
8.0
Excellent
wendy from Australia
Couple
Superior King Room
Stayed 1 night in June 2018
Lovely!”
Superior rooms are better than deluxe! Ask for upstairs superior overlooking the pool, you wont be disappointed. Rooms a little dilapidated but atmosphere plus and very comfy! Gardens gorgeous. Staff amazing. Great location. Wouldnt stay anywhere else. Highy recommend RITZ tailor just up the road, has made hundreds of dresses for my business, not a stich wrong! Very reasonable prices. Gardenia is great for coffee/meals. DEnick Natural has recovered my lounge cushion x 2 over last few years also highly recommend. The only negative is the dark blue tiles make the pools too warm
Reviewed June 27, 2018
Dear Wendy, Thank you very much for sharing your experience during your stay at Mercure resort Sanur. We delighted to know that you have lovely stay with us. Knowing that the staff friendliness, hotel location, and facilities meet your expectation is truly rewarding. We take note on your concern of the swimming pool tiles, please rest assure that it has been share with our respected department for our evaluation and improvement. We are looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
Responded July 13, 2018
Mercure Resort Sanur
10.0
Exceptional
Vicki from Australia
Couple
Superior King Room
Stayed 7 nights in May 2018
Excellent place to R & R”
Terrific place to do as much swimming and partying as you want or as much relaxing (R & R) as you want. 3rd time there and many more to do when we can.
Reviewed June 04, 2018
4.8
carol from Australia
Couple
Superior King Room
Stayed 8 nights in May 2018
very dissapointing”
We have been going to Bali for 20 years. We travel there every 6 months and have stayed in many hotels, resorts, and private villas over that time. we decided to stay at the Mercure Sunar because the pictures on the internet are very enticing and make the place very inviting. However, that was not the case. On arrival we were put in a room bottom floor of 3 levels. the room was dark, cold and damp. You would pay $30 for anywhere in Bali for this room. I requested another room, only to be told i would need to pay another $120 per night on top of the $110per night we had already paid. I refused. I requested to be transferred to the Mercure in Legian then. Amazing they found another room, near the pool 2nd floor of two levels with a balcony. Much cleaner and brighter and in a little better condition. The building was very old and needs lots of repair. It is very overpriced and run down. It is quite a long way from the main attractions of Bali. I will not stay or recommend it to anyone.
Reviewed June 03, 2018
Dear Carol,Thank you very much for sharing your experience during your stay at Mercure Resort Sanur.I regret to read that your overall experience did not meet your expectations through this review you shared with us. At Mercure, we always strive to craft positive experience to our guests and it makes me sad to see that it was not the case for you. While the renovation plan is on process, we have been conducting room enhancement to ensure our guest enjoy their stay with us. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. We do hope that you would be kind enough to give us a chance to welcome again in the near future. Sincerely, Adrian Utomo, Executive Assistant Manager
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Mercure Resort Sanur
8.0
Excellent
brooke from Australia
Solo traveler
Superior King Room
Stayed 6 nights in February 2018
Very good”
2nd stay at Mercure Sanur. Like the southern location and beach area. Staff are always friendly and helpful. Nice grounds, choice of pools and large beach lounging area. Plenty of restaurants, spas and shops nearby.
Reviewed June 02, 2018
Dear Brooke, Thank you for sharing your experience during your stay with us. It is always a pleasure to welcoming you back again. We delighted to know that you have a pleasant stay with us. We looking forward to welcoming you again on your next holiday in Bali soonest. Sincerely, Eka Handayani Guest Experience Manager
Responded June 07, 2018
Mercure Resort Sanur
8.4
Excellent
Elizabeth from Australia
Family with teens
Superior King Room
Stayed 14 nights in May 2018
Holiday”
Perfect position...we keep going back
Reviewed May 26, 2018
Dear Elizabeth, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. we can't wait to welcoming you again in your next holiday. Sincerely, Eka Handayani Guest Experience Manager
Responded June 02, 2018
Mercure Resort Sanur
10.0
Exceptional
Susanne from Australia
Group
Superior Twin Room
Stayed 2 nights in May 2018
A great stay”
This hotel lives up to its website and advertising. It is located in a quiet area of snow and right on the beach. The poos are nice the atmosphere is cosy and relaxed everywhere. If you want pantries on the beach you have it when you book in this hotel.
Reviewed May 25, 2018
Dear Susanne, Thank you for sharing your experience during your stay at Mercure Resort Sanur. What a joy to read that you have a great stay with us. Knowing that you enjoyed our hotel facilities and service really delight us. We are very excited to welcoming you back on your next holiday in Bali. Sincerely, Eka Handayani Guest Experience Manager
Responded June 02, 2018
Mercure Resort Sanur
8.8
Excellent
Susanne from Australia
Group
Superior King Room
Stayed 2 nights in May 2018
Priceless location if you want palm trees on the beach at reasonable prices.”
Bali isn't as cheap as it was but this hotel is still great value if you're not wanting 4.5-5 star accommodation. I stayed at the Novotel in Benoa for not much more. Room size (7), Cleanliness 5, staff 7, Breakfast 7, Location 9.
Reviewed May 14, 2018
Dear Susanne, Thank you for sharing your experience during your stay with us. We are happy to know that you have a pleasant stay with us. Its feels great to hear that you felt satisfied with our hotel facilities and service. Your feedback has been share with my team and I am sure it will motivate them to keep up their performance. We are very excited to welcoming you back again at our resort. Sincerely, Eka Handayani Guest Experience Manager
Responded May 24, 2018
Mercure Resort Sanur
10.0
Exceptional
Lucy from United Kingdom
Couple
Superior King Room
Stayed 3 nights in May 2018
Such a lovely place! ”
We had an amazing time, such a lovely place and everything was perfect! Thank you!
Reviewed May 09, 2018
Dear Lucy, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are delighted to know that you have has an amazing time and lovely holiday with us. Your kind word has been share with my team and I am sure it will motivate them to keep up their performance. Once again, thank you for sharing your experience and we are very excited to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
Responded May 24, 2018
Mercure Resort Sanur
7.6
Very good
farah from Saudi Arabia
Couple
Superior King Room
Stayed 9 nights in April 2018
Very good”
Nice hotel, great price, but too much insects in room
Reviewed April 24, 2018
Dear Farah, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. We take note on your concern of room cleanliness. Please rest assure it has been shared with our respected department for further action and improvement. We are looking forward to welcoming you again in the near future. Sincerely, Eka Handayani Guest Experience Manager
Responded April 30, 2018
Mercure Resort Sanur
9.2
Exceptional
Anton from South Africa
Couple
Superior King Room
Stayed 4 nights in April 2018
Wake up in the middle of a tropical garden”
Stunning setting and lovely beach; never felt overcrowded. Food was average but service excellent and friendly.
Reviewed April 15, 2018
Dear Anton, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Its feels great to know that you enjoyed our beach, service and facilities. Your kind word has been shared with my teams for them to keep up their performance. We take note on your concern of food and please rest assured that it has been shared with our chef for our evaluation and improvement. Thank you again for sharing your experience and we looking forward to welcoming you. Sincerely, Eka Handayani Guest Experience Manager
Responded April 22, 2018
Mercure Resort Sanur
5.2
Gregory from Singapore
Family with young children
Superior King Room
Stayed 2 nights in March 2018
Above average”
There is nothing to remember after visiting Mercure resort. Very worn out, needs renovation, for facilities and for rooms. Many people book this hotel because it is right on the beach and close to the airport, but there are many other smaller hotels with clean and nice facilities at half price of Mercure. The two spots to visit if you are at Mercure are Yoga @ Power of Oasis and Genius Cafe - these two outlets are not under Mercure management - they are located on its territory. Have fun!
Reviewed March 15, 2018
Dear Gregory, Thank you for sharing your experience during your stay at Mercure Resort Sanur. I deeply regret to know that your stay was not according to your expectations. Our guests satisfaction is always be our top priority and thus knowing you left dissatisfied really saddened me. I will ensure that the points you shared are being followed up accordingly by the teams and I will personally monitor on that. Nonetheless, we appreciate you shared your feedback with us so we can use it to revisit the area of concerns and to improve it better. We hope you will give us another chance to serve you better in the near future. Sincerely, Adrian Utomo Executive Assistant Manager
Responded April 03, 2018
Mercure Resort Sanur
6.8
Good
Tayla from Indonesia
Couple
Superior King Room
Stayed 12 nights in January 2018
The whole resort needs to be updated, we have been coming her for about 6-7 years and now it's old. ”
The entire resort needs to be updated, it's looking tired and in need of many repairs. Upon my return to Australia I told most of my friends that I was very disappointed with the resort as it's quite expensive and old and I don't think I would return. The menu hasn't changed in all the time we have been coming and great food makes a difference. Most nights the restaurant is empty, it's ashamed because the staff are outstanding.
Reviewed March 15, 2018
Dear Tayla,Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are very pleased to know that the service rendered by our staff exceed your expectation. This is very gratifying news to hear, for all of our amazing team. Our commitment is to provide an excellent service to each and every one of our guests. With regards of refurbishment, we pleased to inform that we do continually work on improvements to the Resort, though acknowledge until a full Refurbishment occurs some elements of interior design will be in the original design. We have changed nearly 1/5 of the Resorts bedrooms’ tiles over the last few months and more are being completed now. We will work diligently to do the best we can prior to any Resort Owner’s approval for refurbishment. Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future.Sincerely, Adrian Utomo, EAM
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Mercure Resort Sanur
6.8
Good
Kenneth from Australia
Group
Deluxe Twin Room
Stayed 7 nights in February 2018
Decent hotel at decent value”
Hotel staff are friendly, hotel is in good location on the beach with decent dining options close by, food and beverage pricing is quite high so we didn't use the hotel bar or restaurant at all. Rooms are fine but very variable with some DLX rooms being very roomy and reasonably new while others were a lot smaller but refurbed and some didn't seem to have had much done to them at all so were rather old small and tired and not even close to the same standard as the better DLX rooms(we were part of a group with all of these rooms represented). Pools were fine although the larger one tended to get very hot. Beds were fine but the supplied pillows where very fat so I had to use a decorative pillow or wake up with a sore neck.
Reviewed February 25, 2018
Dear Kenneth, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you enjoyed our hotel service and facilities. Your valuable feedback have been addressed with my team and it will motivate them to keep up their performance. With regards of food and beverage price, it had been shared with our Food & Beverage Manager for evaluation and reference. Once again, thank you for sharing your experience and we are looking forward to welcoming you back again. Sincerely, Eka Handayani Guest Experience Manager
Responded March 01, 2018
Mercure Resort Sanur
12345
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