New Otani Inn Tokyo
New Otani Inn Tokyo
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Premium Small Double Room - Non-Smoking - Bed New Otani Inn Tokyo
Premium Small Double Room - Non-Smoking - Bed
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Lobby New Otani Inn Tokyo
Lobby
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Bathroom New Otani Inn Tokyo
Bathroom
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Coffee shop New Otani Inn Tokyo
Coffee shop
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Excellent
Location
8.9
See all 65 photos New Otani Inn Tokyo
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What guests are saying:
Pretty good stay. Room was spacious despite having an extra bed.
Chi from Hong Kong
Business traveler
Having an easy access to public transportation and clean bed & bathroom are the critical aspects in choosing hotels for me. In light of those aspects, New Otani Inn was pretty satisfactory. If I ever go to Tokyo again, I would happily stay here.
SON from South Korea
Solo traveler
It was nice to stay
takuro from Japan
Business traveler
Perfect stay. I have already stay twice at that hotel.best location to take train to Harajuku,shinjuku and more. And easy to access to Haneda airport by train.
Angeline from Malaysia
Business traveler
I stayed there for 5 nights..its a good hotel..and metro station minutes away by walking..But there is no internet access inside the room. Have to go to Lobby for free WI-fi connection..
suresh from India
Solo traveler
Very famous hotel in Japan. But I do not think it is good for business trip unless you have a party at the hotel. It is not close to stations. Room looked old.
Koichi from Japan
Business traveler
Very pleasant indeed where the train station is very closeby. The room view is breathtaking as you could see the river.
Zaim from Maldives
Family with young children

New Otani Inn Tokyo

Excellent location
What's nearby?
Very good
From 468 reviewsSee what guests said
7.8
/
10
Very good cleanliness
7.9
Recommended by 91% of guests
Value for money7.7
Location rating8.9
Nearest airportHaneda International Airport (HND)
Distance to airport8.6 km
  • 120 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
Premium Twin Room - Non-Smoking
Premium Twin Room - Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premium Small Double Room - Non-Smoking
Premium Small Double Room - Non-Smoking
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 single bed
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Premium Small Double Room - Smoking
Premium Small Double Room - Smoking
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Premium Twin Room - Smoking
Premium Twin Room - Smoking
...
  • Room size: 23 m²/248 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premium Double Room - Non-Smoking
Premium Double Room - Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 double bed
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Premium Triple Room - Non-Smoking
Premium Triple Room - Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • City view
  • 3 single beds
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Premium Triple Room - Smoking
Premium Triple Room - Smoking
...
  • Room size: 23 m²/248 ft²
  • City view
  • 3 single beds
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Quadruple Deluxe Premium
Quadruple Deluxe Premium
...
  • Room size: 30 m²/323 ft²
  • Smoking allowed
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Premium Quality Double Room
Premium Quality Double Room
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
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Premium Twin Room
Premium Twin Room
...
  • Room size: 23 m²/248 ft²
  • Smoking allowed
Enter dates to see prices
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More about New Otani Inn Tokyo

More about New Otani Inn Tokyo

An overview

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Nearest essentials

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What they offer

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What's nearby

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (468)Booking.com Reviews (680)
7.8
/
10
Cleanliness7.9
Facilities7.5
Location8.9
Room comfort and quality7.4
Service7.6
Value for money7.7
Provided by verified guests of Agoda
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Showing 340 verified guest comments
12345
10.0
Exceptional
Yayoi from Japan
Solo traveler
Premium Small Double Room - Smoking
Stayed 1 night in October 2018
Very Nice Hotel”
Very convenient loction, clean room, and good service! I will definitely go back again.
Reviewed October 10, 2018
5.6
Loong from Singapore
Group
Premium Twin Room - Smoking
Stayed 7 nights in September 2018
Unprofessional hotel staff”
I had always held the Otani hotel chain branding in high esteem. Planned a 8days trip to Tokyo travelling with 3 seniors and had looked forward to a long awaited getaway in Tokyo. However I was slightly applauded by the service attitude of the hotel staff over at New Otani Inn Tokyo. Enquires and requests were mostly met with irrelevant replies or blank expressions due to the lack of command of English. I do not expect spoken English to be widely used in Japan. However as service personnel at a hotel dealing with international guests, the least the staff can do is to attempt to understand or to seek help if he or she has difficulty understanding the guest. It was painful to make myself be understood in front of a personnel who was supposed to assist you with queries. An example will be that I was asking if I needed to make a reservation for the hotel breakfast for the next day. The only reply from the hotel staff was “Pay!! Pay!! Pay!!” Speechless. I am not one who gives bad reviews for anything. However, I got to remind myself, to never ever step into New Otani Inn Tokyo as a paying customer ... ever.
Reviewed September 30, 2018
9.6
Exceptional
amarsanaa from Mongolia
Business traveler
Premium Small Double Room - Smoking
Stayed 7 nights in September 2018
Cant beat the location”
1 minute walk from Osaki station and several rail lines available including Yamanote, Rinkai. Very easy access to any part of Tokyo. Convenience store just downstairs and plenty of restaurants around with even more choices to Yurakucho, Shinagawa or Gotanda. Very clean.
Reviewed September 29, 2018
9.6
Exceptional
Kristina from United States
Couple
Premium Double Room - Non-Smoking
Stayed 4 nights in September 2018
Affordable hotel near Tokyo”
This hotels location is great if you want to stay outside of Tokyo, but be an easy 20-30 minute train ride from the city center. It's a few mins from Osaki Station on the JR Yamanote line, and is close to a mall with several restaurants, although most don't seem to speak English. The room was a good size with all the normal amenities and the staff spoke fairly good English. I would stay here again.
Reviewed September 24, 2018
8.4
Excellent
Elizabeth from United States
Family with teens
Premium Small Double Room - Non-Smoking
Stayed 3 nights in July 2018
Excellent”
Very clean room ,towels,linen. Convenient location, by train station, Good service.
Reviewed July 19, 2018
6.0
Mohammed from United Arab Emirates
Couple
Standard Twin
Stayed 7 nights in March 2018
Don't recommend for family stay.”
The rooms are cramped and furniture is uncomfortable. Got a smoking room in spite of my requests in the booking for non-smoking. Was later shifted to another room next day.
Reviewed April 18, 2018
8.8
Excellent
Grayson from Taiwan
Business traveler
Premium Quality Single Room
Stayed 2 nights in February 2018
i love the breakfast here, simple but delicous.”
i love the breakfast here, simple but delicous. It just fit the image that i had as a taiwanese on the japanese hotel. Location is super easy to find.
Reviewed April 14, 2018
9.6
Exceptional
penpitcha from Thailand
Group
Premium Small Double Room - Non-Smoking
Stayed 4 nights in March 2018
Perfect location, cozy and value for money! ”
I was in semi-double, the room space is good enough for one or two person, but the bed is a bit fit for two adults, by the way i think it’s reasonable compared to its price . (and it was my choice to stay so) Staff were helpful&welcome. facilities are all well provided in room. Actually, I really loved how they put the ice-making machine in self-service section on each floor :) . Again, all is good compared to its price and a perfect location, I really appreciated this hotel I would recommend it to others and come back again :)
Reviewed April 10, 2018
8.0
Excellent
Kwok from Hong Kong
Family with young children
Premium Twin Room - Non-Smoking
Stayed 4 nights in April 2018
Very close to jr station ”
No facilities but in Tokyo with reasonable price which is fine and ok
Reviewed April 08, 2018
9.2
Exceptional
Pongsaeng from Thailand
Couple
Premium Twin Room
Stayed 1 night in January 2018
It's very near the train station. The room is clean and big enough for put 2 big lauage.”
Good recommend for all travaler
Reviewed January 26, 2018
7.2
Very good
HO from Singapore
Business traveler
Premium Twin Room
Stayed 4 nights in January 2018
Location ”
Esy access to food but not much activities at night
Reviewed January 21, 2018
8.0
Excellent
Joel from Malaysia
Business traveler
Premium Quality Single Room
Stayed 1 night in September 2017
Good value, good location”
Clean rooms, good service and good location.
Reviewed January 09, 2018
7.2
Very good
LU from Taiwan
Family with young children
Premium Twin Room - Non-Smoking
Stayed 1 night in December 2017
Good Hotel”
Good location near JR station. There is one supermarket near hotel and many restaurants.
Reviewed January 06, 2018
10.0
Exceptional
Suzanne from United States
Couple
Premium Twin Room - Non-Smoking
Stayed 3 nights in October 2017
Exceptional”
very convenient to the train, market, Daiso, food court
Reviewed October 21, 2017
8.0
Excellent
IVAN from Russia
Solo traveler
Single Room Non-Smoking
Stayed 1 night in September 2017
Very good”
The hotel has a great location , it's connected to the station. Bed is new , but I had only one towel in room , breakfast is normal.
Reviewed September 17, 2017
7.6
Very good
cynthia from Australia
Family with teens
Premium Twin Room - Non-Smoking
Stayed 7 nights in May 2017
Very good”
Very good location and on yamanote line
Reviewed May 26, 2017
7.6
Very good
cynthia from Australia
Family with teens
Premium Small Double Room - Non-Smoking
Stayed 4 nights in May 2017
Very good”
Great location getting around most attractions and not a very big and confusing station compared to others on the JR line.
Reviewed May 23, 2017
7.6
Very good
Candice from Hong Kong
Couple
Premium Double Room - Non-Smoking
Stayed 4 nights in April 2017
Do book the double room.”
The room is slightly higher price but refurbished and spacious in JP hotel room standard. I was put on 12th floor and it is true ly non smoking floor. Toilette was from Shiseido. Value of Money. New shuttle nearby JR direct to Narita airport that save $ and time ( just 80min on highway) .
Reviewed April 15, 2017
9.2
Exceptional
Yu from United Kingdom
Couple
Premium Small Double Room - Non-Smoking
Stayed 4 nights in March 2017
Exceptional”
Very polite staff who spoke good English. Good location with restaurants and convenience stores nearby. Clean rooms
Reviewed April 07, 2017
4.4
Irene from Singapore
Family with young children
Premium Twin Room - Smoking
Stayed 8 nights in December 2016
Cleanliness was very bad and toiletries are not standardize at all. ”
My sister was staying in the same hotel with me from 19 to 27 Dec. She has all the toiletries in her room. I only have body wash, shampoo and conditioner. She has all the above plus hair tonics, body scrab cloth and mineral water. Which I felt cheated for 8 nights when my sister told me when on our way to airport. We also bought a pillow from Japan and my pillow was missing during the house keeping. I am extremely disappointed with the standard of service there. Room carpet was very tired and dusty as well.
Reviewed December 29, 2016
12345
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