Novotel Surabaya Hotel
Novotel Surabaya Hotel
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"Friendly staff, great ambience."

Yulia

16 April 2018

Guestroom Novotel Surabaya Hotel
Guestroom
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Lobby Novotel Surabaya Hotel
Lobby
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Lobby Novotel Surabaya Hotel
Lobby
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Interior view Novotel Surabaya Hotel
Interior view
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Very good
Location
7.4
See all 56 photos Novotel Surabaya Hotel
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Novotel Surabaya Hotel

Very good location
See what's nearby
Very good
From 1911 reviewsSee what guests said
7.5
Recommended by 86% of guests
Value for money7.6
Location rating7.4
Nearest airportJuanda International Airport (SUB)
Distance to airport10.3 km
Has restaurantYes
  • 780 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

Room choices
7.7
Very good
Room comfort & quality
This property is in high demand!Last booked 11 hours ago
Superior 1 king bed Pool View
Superior 1 king bed Pool View
...
  • City view
  • 32 m²/344 ft²
  • 1 king bed
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Superior Pool
Superior Pool
...
  • Pool view
  • 32 m²/344 ft²
  • 2 single beds or 1 double b...
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Superior 2 single beds Garden View
Superior 2 single beds Garden View
...
  • Garden view
  • 32 m²/344 ft²
  • 2 single beds
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Superior 1 king bed Garden View
Superior 1 king bed Garden View
...
  • City view
  • 32 m²/344 ft²
  • 1 king bed
Enter dates to see prices
Superior 2 single beds Pool view
Superior 2 single beds Pool view
...
  • Pool view
  • 32 m²/344 ft²
  • 2 single beds
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Superior King Room
Superior King Room
...
  • Garden view
  • 28 m²/301 ft²
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Executive Twin Room
Executive Twin Room
...
  • Pool view
  • 30 m²/323 ft²
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Three-Bedroom Family Suite (6 Adults)
Three-Bedroom Family Suite (6 Adults)
...
  • 60 m²/646 ft²
  • Balcony/terrace
  • 3 single beds and 1 super k...
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Two-Bedroom Family Suite (3 Adults)
Two-Bedroom Family Suite (3 Adults)
...
  • 69 m²/743 ft²
  • Balcony/terrace
  • 2 single beds and 1 super k...
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Three-Bedroom Family Suite (2 Adults)
Three-Bedroom Family Suite (2 Adults)
...
  • 60 m²/646 ft²
  • Balcony/terrace
  • 3 single beds and 1 super k...
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More about Novotel Surabaya Hotel

More about Novotel Surabaya Hotel

"Good hotel than price"

Reviewed 22 November 2017

Acil from Indonesia

|

Business traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Nice pool and nice breakfast."

David from United Kingdom

|

Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1911)Booking.com Reviews (409)
7.5
Cleanliness7.6
Facilities7.9
Location7.4
Room comfort and quality7.7
Service7.6
Value for money7.6
Provided by verified guests of Agoda
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Superior 1 king bed Garden View
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Showing 1717 verified guest comments
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5.2
kevin from Indonesia
Family with young children
Superior Pool
Stayed 2 nights in August 2018
Above average”
Kolam renang kotor
Reviewed August 20, 2018
7.6
Very good
Widya from Indonesia
Business traveler
Superior Pool
Stayed 3 nights in April 2018
Nice Pool”
Nice pool with great view especially if you stay with your family. Unfortunately the room still noisy from the sound from the corridor or another room
Reviewed July 26, 2018
5.6
Jasmine from Brunei Darussalam
Couple
Superior 1 king bed Garden View
Stayed 1 night in June 2018
One Nigh Stay”
We stayed for a night - on our way to Mt Bromo. Price was reasonably decent. Cleanliness can be improved as it is under the Accor group. Towels and bedsheet have stained on them. Sweet wrappers were found when curtains were open. Overall stay was ok for the price.
Reviewed July 01, 2018
10.0
Exceptional
Yulia from Indonesia
Solo traveler
Superior 1 king bed Garden View
Stayed 3 nights in April 2018
Exceptional”
Have a great stay here. Friendly staff, great ambience. Thumbs up!
Reviewed April 16, 2018
Dear Ms. Yulia, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We always looking forward to welcoming you back in the near future. Sincerely Yours, Nurdiana Ika Sari
Responded April 25, 2018
Novotel Surabaya Hotel
6.8
Good
Fauzan from Indonesia
Business traveler
Superior 2 single beds Pool view
Stayed 3 nights in April 2018
Not a really good experience ”
I paid 2 rooms for 3 night only to get the fact that the rooms are not available. The gave us an offer to upgrade our room to (they called it) "suite" rooms. But it turned out that it's just an old apartment with low maintenance. The AC didn't work, rooms kinda dirty (smells like abandoned house), dust everywhere and dirty pillow. And the hallway to the rooms is dark (need more light). Actually their main rooms are good, but it looks like they keep selling rooms (which are actually sold out) so they can move customers to those old abandoned suites. The suites themselves are not even available on the Agoda or even Accor booking site. I booked the rooms 2 weeks before our check in date. I think they had enough time to inform us about the room condition and give us option. I hope they can do better in the future.
Reviewed April 10, 2018
Dear Mr. Fauzan, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that few issues was not up to your expectations. Please rest assures that we will address these issues to the related department for further follow up as we avoid for the same issue to occur again in the future. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana
Responded April 30, 2018
Novotel Surabaya Hotel
8.0
Excellent
Randal from Canada
Couple
Superior 1 king bed Pool View
Stayed 6 nights in March 2018
Nice hotel ”
It’s an older hotel but they have done some nice upgrades.
Reviewed April 04, 2018
Dear Mr. Randal, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. We always looking forward to welcoming you back in the near future. Sincerely Yours, Nurdiana Ika Sari
Responded April 25, 2018
Novotel Surabaya Hotel
3.6
Temmy from Singapore
Business traveler
Superior 1 king bed Garden View
Stayed 1 night in March 2018
Old hotel, smelled stale”
Hotel room is old and smelled stale. There were stains on the bedsheets and bed cover. Holes can be found on the sofa in the room, due to someone putting out their cigarettes on them. Staff looks unwilling to help us change the room initially, and called us back only after we look disappointed.
Reviewed March 26, 2018
Dear Sir/Madam, Thank you for your time to share with us on your experience. Having read your feedback, we sincerely apologize for the experience that you have to go through. We understand that it must have been an agonizing experience. Please rest assures that we are taking an appropriate measure to resolve this. Thank you Sincerely, Ganjar Laksmana
Responded April 03, 2018
Novotel Surabaya Hotel
9.2
Exceptional
Censi from Indonesia
Couple
Superior 2 single beds Garden View
Stayed 2 nights in August 2017
Strategic Location!”
Hotel located near center of city. Very easy to find food and anything else. The staff very polite and so helpful. The cleanliness excellent.. for budgeting traveler maybe too expensive if you make walking reservation, just book from agoda and you will get Special Rate
Reviewed February 12, 2018
Dear Censi, Thank you for staying with Novotel Surabaya Hotel and Suite We are grateful that you have taking your time to share with us your feedback and it is a wonderful feeling to know that you have a pleasant experience. We will share this with our team as part of the acknowledgement of their hard work. Thank you Sincerely, Ganjar Laksmana
Responded February 23, 2018
Novotel Surabaya Hotel
7.2
Very good
RAJA from Malaysia
Family with young children
Superior 1 king bed Garden View
Stayed 3 nights in February 2018
Pleasant Stay!”
From concierge, to housekeeping, waiter/waitress, front desk, spa staff, they are very helpful, friendly and attentive. Congrats and keep up the good work!! Very peaceful and serene environment in the hotel area. nice buffet breakfast but limited quantity. Areas that can be improve: kids club need to be upgraded with new toys and more clean, and the spa ambiance need to be more warm and comfy. Overall, im very satisfied with my stay and my daughter love to visit Novotel Surabaya again. thanks!
Reviewed February 06, 2018
Dear Raja, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Responded March 10, 2018
Novotel Surabaya Hotel
3.6
Alistair from Malaysia
Couple
Superior 1 king bed Garden View
Stayed 1 night in November 2017
Terrible”
Arrived late,as advised,and asked for wake-up call and taxi for the morning,neither of which materialised. Had to go back to reception to get WiFi details,nobody answered calls from the room. Hotel has no lift !! Pealing paintwork. If you do not have a Accor card(physically) breakfast is double the price.
Reviewed December 01, 2017
Dear Alistair, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. As such, we are always looking forward to welcoming you back on any future opportunities. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
8.0
Excellent
David from United Kingdom
Couple
Superior 1 king bed Garden View
Stayed 1 night in October 2017
Nice resort style hotel in the city”
Nice pool and nice breakfast. We only had 1 night there, would have liked to have stayed 1 more to enjoy the facilities more. Warning: there is a mall " just down the road" which looks walkable, but better to take a taxi or becak, especially at night 😊
Reviewed November 30, 2017
Dear Mr. David, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
Responded December 16, 2017
Novotel Surabaya Hotel
8.0
Excellent
Acil from Indonesia
Business traveler
Superior 1 king bed Garden View
Stayed 1 night in April 2017
Good hotel than price”
Good hotel than price
Reviewed November 22, 2017
Dear Acil, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Responded December 16, 2017
Novotel Surabaya Hotel
7.6
Very good
Adrian from Indonesia
Solo traveler
Superior 2 single beds Garden View
Stayed 2 nights in September 2017
nice place to stay”
a bit expensive, but i love stay here.. no recommended for kid, smokers at lobby, i got room with smoking room althought i book through agoda for non smoking room.. this disturb my one night stay.
Reviewed November 14, 2017
Dear Mr. Adrian, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Responded December 16, 2017
Novotel Surabaya Hotel
4.8
Maju from Indonesia
Business traveler
Superior 1 king bed Pool View
Stayed 2 nights in November 2017
downgrading star hotel”
check in was fast however due to late check in around 9:30pm no staff walked me in to the room. the room was spacious but the sheet was stained. the cieling was damaged so i couldn't closed the bathroom's door. the bfast was so so and you need a luck to have a seat since the restaurant was small. day 2 the variety of food were less my expectation. the staff not too friendly. if you want to use fitness facility you need to bring your ID since it is the rule of the hotel, which i think this is an awful rules. the internet was slow and getting slower at night.
Reviewed November 11, 2017
Dear Mr. Maju, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that there were challenges during your stay. We have enforced our Housekeeping to be more details on the room quality as well as the F&B team in providing seats to our guest. Please rest assures that our team will put extra effort to ensure a better experience for our guest. The access for the gym for our guest are their room key and this is to diffrenciate between our inhouse guest and our fitnes member. We also assuring that our Internet Connection is up to 1Mbps per room with dedicated connection. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana
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Novotel Surabaya Hotel
8.4
Excellent
titis from Indonesia
Business traveler
Superior 1 king bed Garden View
Stayed 2 nights in October 2017
good location”
it has good location, near from wonokromo and only need 10 minutes from bungurasih.
Reviewed October 29, 2017
Ibu. Titis Yang Terhormat, Terima kasih telah tinggal bersama kami dan atas waktunya untuk menyampaikan pengalaman Ibu selama kunjungan Ibu di Novotel Surabaya Hotel and Suites. Sangat menyenangkan bagi kami untuk menerima tanggapan yang positif. Kami akan menyampaikan pengalaman Ibu kepada tim kami. Kami yakin bahwa pengalaman ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kepada para tamu. Untuk beberapa kekurangan yang mungkin atau telah terjadi, saran dan komentar Ibu akan pastinya kami jadikan masukan yang sangat penting. Sekali lagi kami ucapkan terima kasih atas kesediaan Ibu untuk menyampaikan pengalaman Ibu, dan kami berharap kunjungan Ibu selanjutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami Ganjar Laksmana
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Novotel Surabaya Hotel
7.6
Very good
Felix from Indonesia
Couple
Superior 1 king bed Garden View
Stayed 1 night in September 2017
A resort in the city”
This is a resort style hotel in the city area. Although not exactly in the city center, you can go anywhere in less than an hour. Room size is big enough and clean. It's a bit outdated, maybe need some refurbishment to compete with other competitors.
Reviewed October 24, 2017
Dear Mr. Felix, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Responded October 30, 2017
Novotel Surabaya Hotel
8.8
Excellent
pradi from Indonesia
Family with young children
Superior 1 king bed Garden View
Stayed 1 night in August 2017
Good for young children”
Nice swimming pool. Clean. Good breakfast
Reviewed October 22, 2017
Dear Mr. Pradi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
Responded October 30, 2017
Novotel Surabaya Hotel
7.2
Very good
Derek from United Kingdom
Business traveler
Superior 1 king bed Garden View
Stayed 2 nights in October 2017
Very good”
There was a party happening while i was there and it seemed there wasn't enough staff or even room particularly at breakfast. I had to take my breakfast to my room as there was no where to sit. The following day there were tables available but with no cutlery on them as they hadn't been replaced. The wifi was very poor
Reviewed October 07, 2017
Dear Mr. Derek, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience. We have brief our team at F&B to improve the concerns. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
6.8
Good
Teguh from Indonesia
Business traveler
Superior 1 king bed Garden View
Stayed 2 nights in September 2017
Ok nice place and good enought for business trip”
Many kinds of foods
Reviewed October 02, 2017
Dear Mr. Teguh, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Responded October 03, 2017
Novotel Surabaya Hotel
9.2
Exceptional
Ranti from Indonesia
Family with young children
Stayed 1 night in December 2014
Nice hotel for weekend getaway”
Novotel Surabaya is a nice and cozy hotel near to Surabaya city center, but the surrounding atmosphere makes you feel like far away from the city bustling. Sweet escape for the weekend!
Reviewed September 29, 2017
Dear Ms. Santi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
Responded October 03, 2017
Novotel Surabaya Hotel
12345
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