PARKROYAL on Kitchener Road Singapore
PARKROYAL on Kitchener Road Singapore
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"The room where we stayed is clean, spacious and comfortable."

MARIA C.

18 April 2018

Superior Twin - Bed PARKROYAL on Kitchener Road Singapore
Superior Twin - Bed
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Lobby PARKROYAL on Kitchener Road Singapore
Lobby
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Swimming pool PARKROYAL on Kitchener Road Singapore
Swimming pool
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Fitness center PARKROYAL on Kitchener Road Singapore
Fitness center
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See map PARKROYAL on Kitchener Road Singapore
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Excellent
Location
8.5
See all 38 photos PARKROYAL on Kitchener Road Singapore
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PARKROYAL on Kitchener Road Singapore

Excellent location
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Very good
From 4177 reviewsSee what guests said
7.7
Recommended by 81% of guests
Value for money7.4
Distance to city center3. Km
Location rating8.5
Nearest airportChangi International Airport (SIN) - Singapore
Distance to airport15.8 km
Has restaurantYes
  • 250 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
7.8
Very good
Room comfort & quality
This property is in high demand!Booked 20 times in the last 24 hours
Executive King Suite
Executive King Suite
...
  • City view
  • 53 m²/570 ft²
  • 1 king bed
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Superior King
Superior King
...
  • City view
  • 28 m²/301 ft²
  • 1 king bed
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Orchid Club
Orchid Club
...
  • City view
  • 28 m²/301 ft²
  • 1 king bed
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Family Triple
Family Triple
...
  • City view
  • 40 m²/431 ft²
  • 1 single bed and 1 double b...
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Family Quad Room
Family Quad Room
...
  • City view
  • 40 m²/431 ft²
  • 2 single beds and 1 double ...
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Deluxe King Room
Deluxe King Room
...
  • City view
  • 28 m²/301 ft²
  • 1 king bed
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Superior Twin
Superior Twin
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds
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Deluxe Twin
Deluxe Twin
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds or 1 double b...
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Club Twin
Club Twin
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds
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Room Selected at Check In
Room Selected at Check In
...
  • 28 m²/301 ft²
  • Shower and bathtub
  • 2 single beds
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More about PARKROYAL on Kitchener Road Singapore

More about PARKROYAL on Kitchener Road Singapore

"Thanks for the good stays"

Reviewed 27 March 2018

Bee J. from Singapore

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Group

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Spice Brasserie
30 m Asian, Chinese, Indian
Jewel of India Restaurant
30 m Asian, Indian, Vegetarian
Momiji Japanese Buffet Restaurant
90 m Asian, Japanese, Sushi
Chinese cuisine
Chinese cuisine
Shun Feng Kitchen
180 m Chinese
Indian Wok
190 m Chinese, Indian
Beijing Neng ren JU
390 m Chinese
Japanese cuisine
Japanese cuisine
Maru maru korokke
110 m Japanese
Seiwaa
660 m Japanese
HaHa Sushi Japanese Restaurant
940 m Japanese, Sushi

What they offer

"Location is great, service is good, room quality is excellen..."

Yoke F. from Singapore

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (4177)Booking.com Reviews (2984)
7.7
Cleanliness7.9
Facilities7.5
Location8.5
Room comfort and quality7.8
Service7.7
Value for money7.4
Provided by verified guests of Agoda
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4.8
Lim from Singapore
Group
Family Quad Room
Stayed 1 night in March 2018
Acceptable”
No recommend., not value for money!
Reviewed September 19, 2018
2.4
Brian from Australia
Business traveler
Deluxe King Room
Stayed 1 night in September 2018
Knock it down”
Unfortunately I had made five booking for this hotel over 3 weeks What a mistake. Even the new G M did nothing to make changes after my 2 night stay. One would think staff would or could have made changes. I checked out today 19/9/18 so expect to get another request for a review It won’t be good
Reviewed September 19, 2018
6.4
Good
EDAYADIL from India
Business traveler
Superior Twin
Stayed 1 night in September 2018
No early check in. Have to wait until 3:00 pm to get the room. ”
I have requested for early check in because my flight arrived at Singapore at 6:00 am. I could not occupy the room till 3:00 pm. I have requested for one large bed but they gave me a room with twin bed.
Reviewed September 19, 2018
2.8
Brian from Australia
Business traveler
Deluxe King Room
Stayed 2 nights in September 2018
SO SO BAD NOT even 2 star”
Bed lamp missing taped over with tape T V stuck in hole in wall. Hotel don’t have enough hand towels for each room daily. I have stayer here off and on over the years needs a big shake up. Unfortunately I had made a number of bookings all at the same time to cover 3 weeks of in & out of Singapore. You should give the Park a try New and location is just as good
Reviewed September 18, 2018
6.4
Good
Jirapong from Malaysia
Couple
Superior Twin
Stayed 3 nights in September 2018
Breakfast need to improve ”
The breakfast has a large selection of Indian food with little Chinese and Western food. The cheese selection is limited and the coffee machine has only 2 units, always have to queue up and one of the machine serves only black coffee, so, have to wait at the other machine for more options. In the morning some renovation going-on in the upper floor , quite noisy.
Reviewed September 17, 2018
7.2
Very good
Sea from Malaysia
Family with young children
Deluxe King Room
Stayed 1 night in September 2018
Very good”
A female front desk receptionist is not friendly and all the while show her black face! Others are quite ok especially the bellboy who send the extra bed to us.
Reviewed September 17, 2018
6.0
Balagi from Qatar
Family with young children
Executive King Suite
Stayed 3 nights in September 2018
Had a bad experience due to the conditions of the hotel”
Never ever thought such a great hotel where I have stayed several times would have bed bugs in a king suite. My son had a severe infection for over a week now & still recovering. The staff tried their best to help. Nevertheless, it all boils down to a complete renovation. The hotel is pretty OLD for a comfy stay.
Reviewed September 12, 2018
Dear Balagi, Greetings from PARKROYAL on Kitchener Road. Thank you for sharing this review with us and we are sorry that your recent stay did not meet your expectations. We have engaged our vendor, the pestbuster to check on the room condition. Please be assured that our guest feedback is taken onboard and duly addressed in order to improve our standard. We look forward to welcome you back soon. Do let me know when you plan your next PARKROYAL adventure so we can continue to look after you. Sincerely yours, Paolo General Manager
Responded September 12, 2018
PARKROYAL on Kitchener Road Singapore
2.8
Brian from Australia
Solo traveler
Deluxe King Room
Stayed 2 nights in September 2018
VERY VERY POOR ”
Room not serviced as should be Then to have house keeping staff think it funny. No hot water in hand basin. After 4 hr I report it again. Then to be told it wasn’t checked Then told a tap below the basin had been turned off. One would think this would have been checked first time around. They claim 4 star more like 2 star. whole hotel needs a shake up a BIG face lift
Reviewed September 10, 2018
Dear Brian, Greetings from PARKROYAL on Kitchener Road. We are disappointed to hear that your recent stay was not up to expectation and would like to extend our most sincere apologies for the frustration that this has caused. Our Assistant Front Office had meet up with you before your departure and address to your concern. We look forward to your next upcoming trip. Sincerely yours, Paolo General Manager
Responded September 12, 2018
PARKROYAL on Kitchener Road Singapore
8.0
Excellent
Mohd from Bangladesh
Family with young children
Superior Twin
Stayed 4 nights in September 2018
Chosen this hotel for location & wider room, stayed second time”
Convenient location, good breakfast, wider room, good facilities. Not perfectly cleaned, found dust in lower part of Almirah. Reception staffs are not that welcoming. They could not provide my preferred room despite several requests in 4 nights/5 days. But I could see that many of my preferred rooms were checked out and new guests arrived during my stay. Support staffs are mostly friendly & helpful. Service okay, not great. May stay again in future mainly for location & wider room as room size is a problem in Singapore. Wider room is necessary if you visit with family.
Reviewed September 08, 2018
Dear Mohd, Greetings from PARKROYAL on Kitchener Road. Thank you for sharing this review with us and we are glad you enjoyed the convenience of our unique locale. Our people are at the heart of everything we do and i am sorry that we have missed the mark this time. We look forward to welcome you back again soon. Please let me know when you plan your next PARKROYAL adventure so we can take better care of you. Sincerely yours, Paolo General Manager
Responded September 10, 2018
PARKROYAL on Kitchener Road Singapore
7.6
Very good
Chong from Malaysia
Business traveler
Superior Twin
Stayed 1 night in August 2018
Overall Ok”
Good location but breakfast buffet spread could be improved. Morning breakfast was very packed.
Reviewed September 08, 2018
Dear Chong, Thank you for sharing your experience with us and we are glad you enjoyed the convenience of our unique locale. Our Senior Chefs are constantly reviewing on the buffet spread served in Spice Brasserie. We look forward to welcome you back soon. Please let us know when you plan your next PARKROYAL adventure so we can continue to look after you. Sincerely yours, Paolo General Manager
Responded September 10, 2018
PARKROYAL on Kitchener Road Singapore
5.6
Brian from Australia
Business traveler
Superior Room
Stayed 2 nights in September 2018
Just ok”
Very basic. NO spoon for sugar.
Reviewed September 04, 2018
Dear Brian, Greetings from PARKROYAL on Kitchener Road. Thank you for sharing this review with us and we apologised this time we have missed the mark. We look forward to welcome you back. Please let us know when you plan for your next PARKROYAL adventure so we can look after you better. Sincerely yours, Paolo General Manager
Responded September 05, 2018
PARKROYAL on Kitchener Road Singapore
6.8
Good
thang from Singapore
Business traveler
Deluxe Twin
Stayed 3 nights in August 2018
Worst attitue of reception by 1 chinese lady”
i booked the room for my guest from Taiwan by agoda.After booking i received email from the hotel said that due to the payment make by me and i am not the one who staying,they reject my booking.I have to called to explain that i will go to check in together with my guest then they approved my booking.Apporn check in ,a chinese short and fat lady with long hair arrange a king size room for my guest which my booking is twin bed. I informed her my booking is twin bed but she told me that my booking is king size bed.She add on,even if my booking is twin,she have the right to change to king .Very bad attitue and very rude and unfriendly. The best part is after my guset check out i received an invoice from the hotel for 1 can of beer,which my guest never consume.I ignore the email till now....if you looking for a good service hotel,not this hotel...
Reviewed September 02, 2018
Dear Thang, Thank you for sharing your valuable feedback which gives us the opportunity to further improve our service standards. We always aim to deliver high levels of hospitality so we are concerned to hear that your recent experience did not meet these standards of excellence. We have shared your comments with our internal teams who will continue to conduct the necessary training to ensure that our guests enjoy the seamless and positive experience that we are committed to deliver. We thank you sincerely for this constructive review and we will address your concerns great care. We hope to have the opportunity to recover your impression of our hotel upon your next visit to Singapore. Sincerely yours, Paolo General Manager
Responded September 03, 2018
PARKROYAL on Kitchener Road Singapore
6.8
Good
Khalid from Bahrain
Family with young children
Family Quad Room
Stayed 4 nights in August 2018
Good”
Reception staff where not professional and friendly at the time of checking and as we all know first impression count. , carpets in the room need to be changed, breakfast was over packed with customers and no variety in food selection. Unless you are Indian I don't recommend this hotel cause you won't feel that you are in Singapore it is just another little India. However the location of the hotel is excellent there is a Mall city Square in front of you which opens from 7 to 10.
Reviewed August 29, 2018
Dear Khalid, Thank you for your feedback and taking the time to post your comments. I reviewed your comments regarding your stay with us at the PARKROYAL on Kitchener Road. We do take all comments seriously and appreciate all the feedback we can get. The team work hard to delight & deliver and it looks like we missed the mark. I am sorry that the team were not able to do so on this occasion. Thank you for your comments because this will help us improve our service Sincerely yours, Paolo General Manager
Responded August 29, 2018
PARKROYAL on Kitchener Road Singapore
10.0
Exceptional
Christina from Singapore
Couple
Superior Twin
Stayed 3 nights in August 2018
Very Helpful staff”
One of your staff Henry was very helpful and attentive when we went to get the parking coupon. He even offered us the news paper which we never knew its available for customers upon request. This little gesture does show that Park Royal go extra mile in providing good service to your customers.
Reviewed August 28, 2018
Dear Christina, Thank you for this "Very Helpful Staff" review of PARKROYAL on Kitchener Road. Our people are at the heart of everything we do and it is great Henry was able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests. Please let me know when you plan your next PARKROYAL adventure so we can continue to look after you and your family. Sincerely yours, Paolo General Manager
Responded August 29, 2018
PARKROYAL on Kitchener Road Singapore
9.6
Exceptional
Rajesh from India
Couple
Superior King
Stayed 4 nights in March 2018
Super Hotel in Best Price”
Better then Marina Bay Sands..I stayed 2 night in Marina bay sands and reaming days in PARKROYAL on Kitchener Road but I found really Parkroyal hotel is gr8, location super
Reviewed August 28, 2018
Dear Rajesh, Thank you for your review of PARKROYAL on Kitchener Road. We are glad you enjoyed your stay with us and you enjoyed the convenience of our unique locale. We look forward to welcome you back again soon. Sincerely yours, Paolo General Manager
Responded August 29, 2018
PARKROYAL on Kitchener Road Singapore
9.6
Exceptional
HUNG from Taiwan
Couple
Superior Twin
Stayed 3 nights in August 2018
So good,and very good server ”
Good hotel
Reviewed August 22, 2018
Dear Hung, Thank you for the “So good,and very good server ”. We are glad you find everything to your satisfaction and we look forward to welcome you back again soon. Sincerely yours, Paolo General Manager
Responded August 24, 2018
PARKROYAL on Kitchener Road Singapore
8.0
Excellent
Elizabeth from Australia
Couple
Superior Twin
Stayed 1 night in August 2018
Good location”
Mall over the road
Reviewed August 20, 2018
Hi Elizabeth, Thank you for your "Good location" review and we are glad you enjoyed the convenience of our unique locale. We look forward to welcome you back again soon. Sincerely yours, Paolo General Manager
Responded August 24, 2018
PARKROYAL on Kitchener Road Singapore
8.4
Excellent
Goh from Malaysia
Couple
Deluxe King Room
Stayed 4 nights in August 2018
Good location ”
Nice beautiful room and the bed is comfort to sleep, good service, speed internet WiFi... Breakfast is great and MRT is just opposite the hotel... Hotel management send the birthday cake to my room and it was surprise and it makes me good memories...
Reviewed August 18, 2018
Dear Goh, Thank you for your "Good location" review of PARKROYAL on Kitchener Road. We are glad you enjoyed the convenience of our unique local. Our people are at the heart of everything we do and i am happy that we were able to make you feel like a valued guest. Let me know when you plan your next PARKROYAL adventure so that we can continue to look after you. Sincerely yours, Paolo General Manager
Responded August 24, 2018
PARKROYAL on Kitchener Road Singapore
8.4
Excellent
Amir from Brunei Darussalam
Group
Family Quad Room
Stayed 3 nights in November 2017
Excellent”
Check in staff was supposed to call me when the room was ready, never received the phone call; minor issue as we went out and left the luggage at the hotel and only came back around night time. Other than that, the area was constantly busy with shoppers and tourists alike. Near the MRT, sops, restaurant and cafe's and places of interest. Recommend to stay as a base for your travels around Sing City.
Reviewed August 15, 2018
Dear Amir, Greetings from PARKROYAL on Kitchener Road. Thank you for sharing your experience with us and we are glad you enjoyed the convenience of our unique locale. To share, we are continuously looking at ways to improve the check-in and check-out processes, particularly during peak periods and weekends and reviewing the systems for improvement. Please be assured that our guests' feedback is taken onboard and duly addressed in order to improve our standards. We look forward to welcome you back again soon. Regards, Paolo Campillo General Manager
Responded August 17, 2018
PARKROYAL on Kitchener Road Singapore
8.0
Excellent
Fatin from Singapore
Group
Superior Twin
Stayed 1 night in August 2018
Value for money”
Room was big but needed more attention. Service was prompt which was great!
Reviewed August 13, 2018
Dear Fatin, Thank you for sharing your review with us and we look forward to always providing you with our best service whenever you visit us. Regards, Paolo Campillo General Manager
Responded August 13, 2018
PARKROYAL on Kitchener Road Singapore
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