Phuket Graceland Resort & Spa
Phuket Graceland Resort & Spa
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"The facilities are excellent and all the pools are fantastic..."

Jessica

30 April 2018

Deluxe - Room plan Phuket Graceland Resort & Spa
Deluxe - Room plan
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Lobby Phuket Graceland Resort & Spa
Lobby
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Swimming pool Phuket Graceland Resort & Spa
Swimming pool
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Swimming pool Phuket Graceland Resort & Spa
Swimming pool
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See map Phuket Graceland Resort & Spa
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Excellent
Location
8.4
See all 43 photos Phuket Graceland Resort & Spa
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Phuket Graceland Resort & Spa

Excellent location
Stay in the heart of Phuket - See what's nearby
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Very good
From 1668 reviewsSee what guests said
7.9
Recommended by 81% of guests
  • Airport transfer

  • 60 meters to the beach

  • Currency exchange

  • Heart of the city

Room choices
8.0
Very good
Room comfort & quality
This property is in high demand!Booked 25 times in the last 24 hours | 25 travelers are looking at this property right now
Sunset Deluxe Pool View
Sunset Deluxe Pool View
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  • Pool view
  • 54 m²/581 ft²
  • 2 queen beds or 1 king bed
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Sunset Deluxe Pool Access
Sunset Deluxe Pool Access
...
  • Pool view
  • 54 m²/581 ft²
  • 2 double beds
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Sunset Grand Deluxe
Sunset Grand Deluxe
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  • 69 m²/743 ft²
  • Separate shower/bathtub
  • 2 king beds
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Sunset Grand Deluxe Pool Access
Sunset Grand Deluxe Pool Access
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  • Pool view
  • 69 m²/743 ft²
  • 2 double beds
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Deluxe
Deluxe
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  • Garden view
  • 42 m²/452 ft²
  • 1 single bed and 1 double b...
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Family Pool View Room - Newly Renovated
Family Pool View Room - Newly Renovated
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  • Pool view
  • 62 m²/667 ft²
  • 2 queen beds
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Graceland Sea View Suite - Newly Renovated
Graceland Sea View Suite - Newly Renovated
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  • Ocean view
  • 82 m²/883 ft²
  • 2 king beds
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Family Room
Family Room
...
  • Garden view
  • 62 m²/667 ft²
  • 2 double beds
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Deluxe Room with Pool Access - Newly Renovated
Deluxe Room with Pool Access - Newly Renovated
...
  • Pool view
  • 54 m²/581 ft²
  • 1 single bed and 1 queen be...
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Deluxe Pool View Room - Newly Renovated
Deluxe Pool View Room - Newly Renovated
...
  • Pool view
  • 42 m²/452 ft²
  • 1 single bed and 1 queen be...
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More about Phuket Graceland Resort & Spa

More about Phuket Graceland Resort & Spa

"Great place loved the location close to everything"

Reviewed 12 February 2018

Ann from Australia

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Bai touy
4.2 km Thai
SP Grill
8.3 km Thai
Alex and Luna
9.2 km Thai
Asian cuisine
Asian cuisine
seafood @ karon
530 m Asian, Seafood, Thai
Number 6
1.1 km Asian, Seafood, Thai
Kaab Gluay
1.2 km Asian, Thai
European cuisine
European cuisine
Rustic - Eatery & Bar
2.0 km European, Italian, Mediterranean
Akvavit sill & nubbe
7.5 km European, International, Scandinavian

What they offer

"Nice rooms and amazing pool and breakfast."

Osama B. from Pakistan

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1668)Booking.com Reviews (896)
7.9
Cleanliness7.9
Facilities8.2
Location8.4
Room comfort and quality8.0
Service7.6
Value for money7.7
Provided by verified guests of Agoda
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Deluxe
Family Room
Sunset Deluxe Pool View
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6.4
Good
Beverley from Australia
Couple
Deluxe
Stayed 10 nights in September 2018
Room was pretty average but resort itself was very nice, in need of renovation ”
As a couple not needing a spare bed, there should of been an option for a couples configuration for a room, instead of a single bed and a double bed, have a proper sitting area so when you get room service, you have a place to eat it, also room was very tired looking, needed updating with modern facilities for usb charging for mobile phone , etc. the grounds where the only nice thing about it, however many of the spa facilities were not working. All in all the resort is in need of an upgrade. Out of 10, I would only score a 6. We had breakfast included, was very good, lots of options available, bed was not to my liking but my husband thought it was comfortable , staff were very friendly and helpful, checkout was a little strange as we had to wait for someone to check before we could leave, we had never encountered this before.
Reviewed September 18, 2018
10.0
Exceptional
Essam from Australia
Couple
Deluxe - Newly Renovated
Stayed 4 nights in September 2018
Great value, great staff and great location ”
This hotel was amazing, the staff were really friendly. The breakfast was great unfortunately we didn't get a chance to try the dinner buffet. We would spend alot of time by the main pool which was beautifully and located right across the beach. Highly recommend this hotel to couples and families. Thanks Graceland Team!
Reviewed September 17, 2018
8.8
Excellent
David from United States
Couple
Deluxe
Stayed 4 nights in July 2018
Needs a coat of paint”
When Graceland was first built is was a top of the line hotel in Phuket but it seems to me that it's starting to look a bit rundown. If you're going to charge those rates then you're competing with the best like we see in Las Vegas and Graceland needs to spruce the place up. Outside with all the pools and so on it's great but there are too many dent's and knicks and scrapes showing for it to be truly top of the line.
Reviewed September 14, 2018
7.6
Very good
elton from Australia
Solo traveler
Deluxe
Stayed 3 nights in September 2018
great location will be back ”
Very impressive
Reviewed September 07, 2018
8.0
Excellent
KAMAL from India
Family with teens
Deluxe Pool View Room - Newly Renovated
Stayed 4 nights in September 2018
Hotel is good, but food is not good specially vegetarian section is very week.”
Improve food quality, and add more vegetarian dishes in menu card.
Reviewed September 05, 2018
5.2
Ashleigh from Australia
Couple
Deluxe Pool View Room - Newly Renovated
Stayed 8 nights in August 2018
The hotel was ok but it wasn’t anything special.”
The hotel was ok there were 3 pools to sit by which was good. As for the service around the pool there was none you had to go get drinks/food yourself know one came around asking, as this being classed as a resort the pool service wasn’t great. Also it is a big resort but the staff at reception weren’t over the top helpful know one went out of their way to help for example we decided to stay longer at this hotel as we didn’t end up moving on, when we asked for prices for rooms they just told us to go online they did not try and offer us a good deal or try to promote us to want to stay longer. When we moved to our new room almost everyday the cleaners forgot to clean our room even though we had the make up room sign on. Overall the hotel was not bad in itself and I would recommend others to stay but just don’t expect over the top service.
Reviewed August 28, 2018
9.6
Exceptional
SOJIN from South Korea
Solo traveler
Sunset Deluxe Pool View
Stayed 1 night in August 2018
Very Nice.”
It was a second visit. The location was really good and the staff was kind. Especially, there are three large swimming pools, so I used them well. Next time I visit Phuket again, I will stay again in Graceland Resort & Spa
Reviewed August 24, 2018
10.0
Exceptional
Sean from South Africa
Family with teens
Deluxe
Stayed 8 nights in August 2018
Exceptional”
I really enjoyed my stay at this resort with my two kids 13 & 15 Though the building itself has started aging a bit, everything worked, its well maintained, its clean. The rooms are excellent, spacious and has all the amenities expected. The resort itself is secluded from the busy hustle of Patong and once inside it is packed with the most amazing swimming pools, tenpin bowling lanes, restaurants, coffee shops, gym. Exiting the gates of the resort you are literally a 200m walk on your on the white sands of Patong Beach, a leisurely 1km walk will spit you out right onto the infamous Bangla st. Great Stay, would definitely come back!
Reviewed August 24, 2018
5.2
Kate from Australia
Couple
Sunset Deluxe Pool Access
Stayed 7 nights in August 2018
Pretty average and disappointing ”
Very dated resort which I imagine would have been amazing in 1992. The staff were unhelpful on checkin/checkout and seemed on the whole miserable. Have stayed in Bali and Vietnam and found the people and culture warm and welcoming but here it was the complete opposite... from the pool bar staff, housekeepers and to the waitresses :( Not sure if they are underpayed and overworked? The highlight of the trip was that we booked the pool deluxe room that meant we had pool access straight from our bedroom. Also a very good Penang Curry from one of the restaurants at the resort. Unfortunatley I would not recommend anyone I know to stay here.
Reviewed August 16, 2018
Dear Kate I am so sorry to learn that you were disappointed with so many aspects of your stay at our resort, and all of your comments have been passed on to the rest of the management team. Yours Sincerely Stuart Roberts Concierge Manager
Responded September 11, 2018
Phuket Graceland Resort & Spa
2.8
Yaqoob from Bahrain
Family with young children
New Family Room
Stayed 5 nights in August 2018
Not good for people coming from the middle east”
Hotel furnitures are old and rooms not clean having cockroaches coming out from the wall decoration wood housekeeping in general is poor. They used to have 2 or 1 of the 6 restaurants cooking Halal Food but they cancelled this ignoring Muslim guests. No bus shuttle to the island key mall Jencelyon like the other hotels. Most of the Staff are careless specially room service and reception unlike the great Thai people we have met in Phuket. Probably this is a management working style. If you want to get a friend to your room you need to pay 1000 Bhat which I had to do unfortunately since a friend came to visit me travelling from a distance. Location is good opposite to the sea but the main entrance is directly next to a cemetery. In general, myself and family regret staying in this hotel.
Reviewed August 14, 2018
Dear Yaqoob I am so sorry to learn from your review that you were unhappy with so many aspects of your stay. Up until one year ago one of our restaurants was an accredited Halal restaurant, unfortunately we had to cease operating this as a Halal restaurant due to the lack of demand from our guests. To the best of my knowledge none of the hotels in Patong offer Halal food. Thirty per cent of our population on the island of Phuket are Muslim , and there are many Halal accredited restaurants throughout Patong and indeed the whole island of Phuket, and we will be happy to assist all of our guests with information and locating these restaurants All of your comments will be passed on to the rest of the management team for their attention. I am so sorry that you will not be coming back to stay with us again. Yours Sincerely Stuart Roberts Concierge Manager
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Phuket Graceland Resort & Spa
9.2
Exceptional
MOURAD from Algeria
Family with young children
Graceland Sea View Suite - Newly Renovated
Stayed 3 nights in August 2018
50”
´´Good happiness
Reviewed August 13, 2018
Dear Mourad We appreciate your concise and generous review. While it is only two words, it actually says so much. I am so pleased that you feel this way about your recent stay at our resort, thank you for choosing to stay with us and we hope that you will come back to stay with us again. Yours Sincerely Stuart Roberts Concierge Manager
Responded September 11, 2018
Phuket Graceland Resort & Spa
9.2
Exceptional
Abigail
Solo traveler
Deluxe
Stayed 5 nights in August 2018
Housekeeping is outstanding ”
All staff apart from reception (found a few of them to be quite rude) were fantastic. Housekeeping is outstanding. Facilities are very good for families. Must do the Thai cooking class. The wifi connection isn’t that great. It is always dropping out. Very good and value fore the cost.
Reviewed August 11, 2018
Dear Abigail Thank you so very much for this kind and generous review. I am thrilled that you felt so positively about your time here at Graceland. I am so pleased that you enjoyed our Thai cooking class, it is very popular with all the guests who enroll. Many thanks for choosing to stay with us and we hope that you will come back to stay with us again sometime in the not too distant future. Yours Sincerely Stuart Roberts Concierge Manager
Responded September 11, 2018
Phuket Graceland Resort & Spa
6.8
Good
Anthony from Australia
Couple
Deluxe Pool View Room - Newly Renovated
Stayed 1 night in August 2018
A little tired but has great pools and location. May be the low season equals low levels of energy ”
The reception and events staff were excellent but the waiting and cleaning staff were less than enthusiastic. Room servicing was spasmodic and bar fridge was never replenished. Breakfast food was poor, often cold and not tended for quality. I expected a much higher level of performance including a HOT cup of tea.
Reviewed August 06, 2018
Dear Anthony Thank you for taking the time to write this review, We appreciate all of our guests comments, they give us the feedback we need in order to move ahead in improving our services, All of your comments will be passed on to the rest of the management team for their attention. Thank you for choosing to stay with us. Yours Sincerely Stuart Roberts Concierge Manager.
Responded September 11, 2018
Phuket Graceland Resort & Spa
6.8
Good
Navinee from United Kingdom
Family with young children
Deluxe
Stayed 7 nights in July 2018
Very nice swimming pool, big hotel but dated decor. Staffs are lovely though. ”
Staffs are lovely, attentive but very busy. It took me at least 3 calls for anything I asked for but when they (eventually) arrived they are lovely and very helpful. Internet service is not great. Location is OK, take me 15 -20 minutes to walk in the hot sun to go to the Jungceylon shopping mall. The taxi ride in Phuket is awfully expensive. More pricey than the Bangkok taxi. I know this is not hotel false but if you prefer to be closer to Junceylon then I wouldn't recommend Phuket Graceland resort. Breakfast buffet is ok, nothing special.
Reviewed August 02, 2018
Dear Navinee Thank you for this review and thank you so much for choosing to stay with us at our resort. I am pleased to read that you had an enjoyable time here. We hope that you will come back to stay with us again. Yours Sincerely Stuart Roberts Concierge Manager
Responded September 11, 2018
Phuket Graceland Resort & Spa
4.8
Yee from Malaysia
Group
Deluxe
Stayed 2 nights in July 2018
The hotel pictures are outdated”
We chose the hotel based on pictures and proximity to the beach, however dissappointed by the fact that its very dated. Also hotel's breakfast is all the same as the next day. Recommended for location near to beach and probably for family stay where big rooms will help, that's about it.
Reviewed July 31, 2018
Dear Yee I am so sorry to learn from your review that you were disappointed with many aspects of your stay with us. All of your comments will be discussed with the rest of the management team in a sincere effort to improve the quality of our facilities and service . Yours Sincerely Stuart Roberts Concierge Manager
Responded September 11, 2018
Phuket Graceland Resort & Spa
8.4
Excellent
Alana from Australia
Family with teens
Deluxe Pool View Room - Newly Renovated
Stayed 4 nights in July 2018
Excellent”
Great pools and friendly service.
Reviewed July 24, 2018
9.6
Exceptional
Ban from Australia
Couple
Deluxe
Stayed 16 nights in June 2018
Exceptional”
It was a beautiful stay at the hotel we did stay for 18 days. lovely staff, cleaners were amazing they left the room spotless every single morning, it was a pleasure experience overall. But my only concern was with that much of money we paid (around $3,000 aud) I expected the breakfast to be a little bit better with a bit more variety as I was a bit limited with my choices each morning. But again over all it was a pleasant experience and we had no issues at all :)
Reviewed July 08, 2018
Dear Ban Thank you for giving us this lovely review and I am so pleased to learn from it that you were happy with so many aspects of your stay here. I have forwarded your comments about our buffet breakfast to our catering manager for her attention. Thank you for choosing to stay with us at Graceland and thank you for being such a gracious and appreciative guest. We hope that you will stay with us again the next time you visit Phuket. Yours Sincerely Stuart Roberts Concierge Manager
Responded July 30, 2018
Phuket Graceland Resort & Spa
6.4
Good
Abbie from Australia
Group
Deluxe
Stayed 1 night in June 2018
Good”
All in all a good stay, after an unfortunate dealing with one staff member, the situation was rectified by a more senior staff member quickly, which I was very grateful for her understanding and concerned care in this matter... the main dining hall at breakfast needs much better handling of available tables etc, clearing of places and resetting, the wait staff in this area are far too non chalant for what is a very busy time there, otherwise all in all an ok stay but I have more thoroughly enjoyed staying elsewhere... maybe Graceland has had too bigger monopoly for too long 🤷🏻‍♀️
Reviewed June 27, 2018
Dear Abbie. Thank you so much for this review and thank you for coming to stay with us. All of your comments have been passed on to the rest of our management team for their attention and thorough investigation. Please come back to stay with us again , it would be such a pleasure to host such an appreciative and gracious guest again. Yours Sincerely Stuart Roberts Concierge Manager
Responded July 30, 2018
Phuket Graceland Resort & Spa
3.6
Prue from Australia
Couple
Deluxe Room with Pool Access - Newly Renovated
Stayed 7 nights in June 2018
WILL NEVER STAY HERE AGAIN”
I actually don't know where to start. Do not stay here if you are a couple without children or in fact anyone looking for some peace and quiet. The 'NEW" deluxe Pool rooms are not what the pictures on their website advertise. DO NOT USE their airport transfer, it's 200 BAHT more expensive, you shouldn't be paying over 800 BAHT, our guy was 1 hour late, he was waiting at the international airport even though they had our flight number coming from Bangkok. Then blamed us for not waiting in the right area. When I complained our room was not satisfactory, they just bought in 2 pool chairs and left the old furniture on our balcony. I wore my thongs in the shower, mold in the shower. When we checked out, after 8 nights and spending $2K at this hotel the staff didn't even ask us if we had enjoyed our stay, they hardly even acknowledged us. Also the cooking class is fairly poor, don't waste your time, all you do is throw food in a pan that they have already chopped up, waste of money.
Reviewed June 25, 2018
Dear Prue I am so sorry that you were disappointed with so many aspects of your stay. All of your comments will be passed on to the other department managers for their attention. Yours Sincerely Stuart Roberts Concierge Manager
Responded July 30, 2018
Phuket Graceland Resort & Spa
9.2
Exceptional
Janine from Australia
Couple
Deluxe Pool View Room - Newly Renovated
Stayed 11 nights in June 2018
Great place for families”
Nice place but I think the pools and spas need attention. A lot of spas didn't work and tiles were falling off. Kids club staff were great and interacted well with guests. Staff were very friendly and plenty of choice of food for the buffet breakfast
Reviewed June 24, 2018
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